Emerging systems for managing workplace conflict: lessons from American corporations for managers and dispute resolution professionals
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| Main Authors: | , , |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
San Francisco, Calif.
Jossey-Bass
2003
|
| Edition: | 1. ed. |
| Subjects: | |
| Online Access: | Publisher description Table of contents Inhaltsverzeichnis |
| Physical Description: | XXIII, 406 S. |
| ISBN: | 0787964344 |
Staff View
MARC
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| 245 | 1 | 0 | |a Emerging systems for managing workplace conflict |b lessons from American corporations for managers and dispute resolution professionals |c David B. Lipsky ; Ronald L. Seeber ; Richard D. Fincher |
| 250 | |a 1. ed. | ||
| 264 | 1 | |a San Francisco, Calif. |b Jossey-Bass |c 2003 | |
| 300 | |a XXIII, 406 S. | ||
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| 650 | 4 | |a Conflict management | |
| 650 | 4 | |a Dispute resolution (Law) | |
| 700 | 1 | |a Seeber, Ronald Leroy |d 1923- |e Verfasser |0 (DE-588)124954510 |4 aut | |
| 700 | 1 | |a Fincher, Richard D. |d 1951- |e Verfasser |0 (DE-588)124954553 |4 aut | |
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Contents
Figures, Exhibits, and Tables ix
Preface xi
Part One: The Evolution of
Conflict Management Systems 1
1. Introduction: The Emergence of
Conflict Management 3
2. Forces of Change: The Transformation of the
Social Contract in the Workplace 29
3. The Rise of Alternative Dispute Resolution 75
4. New Strategies of Conflict Management:
The Emergence of a New Paradigm 117
Part Two: The Establishment of
Conflict Management Systems 153
5. Design of Conflict Management Systems:
Internal Features 155
6. Design of Conflict Management Systems:
External Features 183
7. Implementation of Conflict Management Systems 225
8. Evaluation of Conflict Management Systems 263
vii
viii Contents
Part Three: The Future of
Conflict Management Systems 297
9. Barriers to the Growth of Conflict
Management Systems 299
10. The Future of Workplace Dispute Resolution 319
Appendix A: A List of Corporations and Other
Organizations Studied by the Authors and
Referred to in This Book 345
Appendix B: Glossary of Terms 347
Notes 351
References 371
About the Authors 381
Index 385
Figures, Exhibits, and Tables
Figures
1.1 The Conflict Pyramid 9
2.1 Union Membership as a Percentage of Total
Payroll, 1930-2001 63
3.1 Experience with Forms of ADR Among
Fortune 1000 Companies 82
3.2 Corporate Conflict Resolution Policy by
Industry, for Initiating Party 92
3.3 ADR Triggers for Mediation and Arbitration
in U.S. Corporations 98
3.4 Instrumental Value of ADR to Companies
That Use It 102
4.1 Organizational Strategic Approaches to
Conflict Management 118
4.2 The PECO Conflict Management System,
PEOPLE*SOLVE 150
4.3 The Prudential Conflict Management System,
Roads to Resolution 151
Exhibits
1.1 The Five Characteristics of an Integrated
Conflict Management System 13
7.1 How to Implement Workplace Systems 226
ix
x Figures, Exhibits, and Tables
Tables
2.1 Conceptions of the Social Contract and Their
Implications for Workplace Dispute Resolution 70
3.1 Frequency of ADR Use in Rights Disputes 83
3.2 Use of Mediation and Arbitration in Rights
and Interest Disputes 84
3.3 Mean Number of ADR Processes Used by Fortune
1000 Companies in Mediation and Arbitration 85
3.4 Conflict Resolution Policies of Corporations 86
3.5 ADR Use by Type of Dispute 88
3.6 Use of ADR Procedures by Industry 89
3.7 Preferred ADR Procedure by Industry 91
3.8 Frequency in Use of Mediation and Arbitration
by Industry 93
3.9 Firms Using Mediation and Arbitration by Type
of Dispute and Industry 95
3.10 Triggers for Use of Mediation and Arbitration by
Frequency of Use 100
3.11 Reasons Companies Use Mediation and
Arbitration 103
3.12 Reasons Corporations Do Not Use ADR 111
3.13 Satisfaction with Qualifications of ADR
Neutrals 113
4.1 Corporate Conflict Management Strategies of
the Fortune 1000 Companies, 1997 126
8.1 Hypothesized Efficiency of Conflict
Management Systems 227
8.2 Hypothesized Effectiveness of Conflict
Management Systems 280
8.3 Hypothesized Indirect Effects of
Conflict Management Systems 282 |
| adam_txt |
Contents
Figures, Exhibits, and Tables ix
Preface xi
Part One: The Evolution of
Conflict Management Systems 1
1. Introduction: The Emergence of
Conflict Management 3
2. Forces of Change: The Transformation of the
Social Contract in the Workplace 29
3. The Rise of Alternative Dispute Resolution 75
4. New Strategies of Conflict Management:
The Emergence of a New Paradigm 117
Part Two: The Establishment of
Conflict Management Systems 153
5. Design of Conflict Management Systems:
Internal Features 155
6. Design of Conflict Management Systems:
External Features 183
7. Implementation of Conflict Management Systems 225
8. Evaluation of Conflict Management Systems 263
vii
viii Contents
Part Three: The Future of
Conflict Management Systems 297
9. Barriers to the Growth of Conflict
Management Systems 299
10. The Future of Workplace Dispute Resolution 319
Appendix A: A List of Corporations and Other
Organizations Studied by the Authors and
Referred to in This Book 345
Appendix B: Glossary of Terms 347
Notes 351
References 371
About the Authors 381
Index 385
Figures, Exhibits, and Tables
Figures
1.1 The Conflict Pyramid 9
2.1 Union Membership as a Percentage of Total
Payroll, 1930-2001 63
3.1 Experience with Forms of ADR Among
Fortune 1000 Companies 82
3.2 Corporate Conflict Resolution Policy by
Industry, for Initiating Party 92
3.3 ADR Triggers for Mediation and Arbitration
in U.S. Corporations 98
3.4 Instrumental Value of ADR to Companies
That Use It 102
4.1 Organizational Strategic Approaches to
Conflict Management 118
4.2 The PECO Conflict Management System,
PEOPLE*SOLVE 150
4.3 The Prudential Conflict Management System,
Roads to Resolution 151
Exhibits
1.1 The Five Characteristics of an Integrated
Conflict Management System 13
7.1 How to Implement Workplace Systems 226
ix
x Figures, Exhibits, and Tables
Tables
2.1 Conceptions of the Social Contract and Their
Implications for Workplace Dispute Resolution 70
3.1 Frequency of ADR Use in Rights Disputes 83
3.2 Use of Mediation and Arbitration in Rights
and Interest Disputes 84
3.3 Mean Number of ADR Processes Used by Fortune
1000 Companies in Mediation and Arbitration 85
3.4 Conflict Resolution Policies of Corporations 86
3.5 ADR Use by Type of Dispute 88
3.6 Use of ADR Procedures by Industry 89
3.7 Preferred ADR Procedure by Industry 91
3.8 Frequency in Use of Mediation and Arbitration
by Industry 93
3.9 Firms Using Mediation and Arbitration by Type
of Dispute and Industry 95
3.10 Triggers for Use of Mediation and Arbitration by
Frequency of Use 100
3.11 Reasons Companies Use Mediation and
Arbitration 103
3.12 Reasons Corporations Do Not Use ADR 111
3.13 Satisfaction with Qualifications of ADR
Neutrals 113
4.1 Corporate Conflict Management Strategies of
the Fortune 1000 Companies, 1997 126
8.1 Hypothesized Efficiency of Conflict
Management Systems 227
8.2 Hypothesized Effectiveness of Conflict
Management Systems 280
8.3 Hypothesized Indirect Effects of
Conflict Management Systems 282 |
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| author | Lipsky, David B. 1939- Seeber, Ronald Leroy 1923- Fincher, Richard D. 1951- |
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| dewey-ones | 658 - General management |
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| spelling | Lipsky, David B. 1939- Verfasser (DE-588)133485382 aut Emerging systems for managing workplace conflict lessons from American corporations for managers and dispute resolution professionals David B. Lipsky ; Ronald L. Seeber ; Richard D. Fincher 1. ed. San Francisco, Calif. Jossey-Bass 2003 XXIII, 406 S. txt rdacontent n rdamedia nc rdacarrier Conflict management Dispute resolution (Law) Seeber, Ronald Leroy 1923- Verfasser (DE-588)124954510 aut Fincher, Richard D. 1951- Verfasser (DE-588)124954553 aut http://www.loc.gov/catdir/description/wiley039/2003002025.html Publisher description http://www.loc.gov/catdir/toc/wiley031/2003002025.html Table of contents HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=016849230&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Lipsky, David B. 1939- Seeber, Ronald Leroy 1923- Fincher, Richard D. 1951- Emerging systems for managing workplace conflict lessons from American corporations for managers and dispute resolution professionals Conflict management Dispute resolution (Law) |
| title | Emerging systems for managing workplace conflict lessons from American corporations for managers and dispute resolution professionals |
| title_auth | Emerging systems for managing workplace conflict lessons from American corporations for managers and dispute resolution professionals |
| title_exact_search | Emerging systems for managing workplace conflict lessons from American corporations for managers and dispute resolution professionals |
| title_exact_search_txtP | Emerging systems for managing workplace conflict lessons from American corporations for managers and dispute resolution professionals |
| title_full | Emerging systems for managing workplace conflict lessons from American corporations for managers and dispute resolution professionals David B. Lipsky ; Ronald L. Seeber ; Richard D. Fincher |
| title_fullStr | Emerging systems for managing workplace conflict lessons from American corporations for managers and dispute resolution professionals David B. Lipsky ; Ronald L. Seeber ; Richard D. Fincher |
| title_full_unstemmed | Emerging systems for managing workplace conflict lessons from American corporations for managers and dispute resolution professionals David B. Lipsky ; Ronald L. Seeber ; Richard D. Fincher |
| title_short | Emerging systems for managing workplace conflict |
| title_sort | emerging systems for managing workplace conflict lessons from american corporations for managers and dispute resolution professionals |
| title_sub | lessons from American corporations for managers and dispute resolution professionals |
| topic | Conflict management Dispute resolution (Law) |
| topic_facet | Conflict management Dispute resolution (Law) |
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