Managing Six Sigma: a practical guide to understanding, assessing, and implementing the strategy that yields bottom line success
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| Main Authors: | , , |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
New York <<[u.a.]>>
Wiley
2001
|
| Subjects: | |
| Online Access: | Publisher description Table of Contents Inhaltsverzeichnis |
| Item Description: | Includes bibliographical references (p. 255-262) and index |
| Physical Description: | XV, 272 S. graph. Darst. 25 cm |
| ISBN: | 0471396737 |
Staff View
MARC
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| 100 | 1 | |a Breyfogle, Forrest W. |d 1946- |e Verfasser |0 (DE-588)130348503 |4 aut | |
| 245 | 1 | 0 | |a Managing Six Sigma |b a practical guide to understanding, assessing, and implementing the strategy that yields bottom line success |c Forrest W. Breyfogle III, James M. Cupello, Becki Meadows |
| 264 | 1 | |a New York <<[u.a.]>> |b Wiley |c 2001 | |
| 300 | |a XV, 272 S. |b graph. Darst. |c 25 cm | ||
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| 500 | |a Includes bibliographical references (p. 255-262) and index | ||
| 650 | 4 | |a Quality control -- Statistical methods | |
| 650 | 4 | |a Production management -- Statistical methods | |
| 700 | 1 | |a Cupello, James M. |e Verfasser |4 aut | |
| 700 | 1 | |a Meadows, Becki |e Verfasser |4 aut | |
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Record in the Search Index
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| adam_text | CONTENTS
PREFACE xi
PART 1 WHY SIX SIGMA 1
1 How Six Sigma Compares to Other Quality Initiatives 3
1.1 What Is Six Sigma? 5
1.2 The Quality Leaders, 8
1.3 TQM and Six Sigma, 15
1.4 Six Sigma and Integration of the Statistical Tools, 17
1.5 Lean Manufacturing and Six Sigma, 21
1.6 Frequently Asked Questions about Six Sigma, 25
2 Six Sigma Background and Fundamentals 31
2.1 Motorola: The Birthplace of Six Sigma, 31
2.2 General Electric s Experiences with Six Sigma, 32
2.3 Eastman Kodak s Experience with Six Sigma, 33
2.4 Additional Experiences with Six Sigma, 35
2.5 Recent Advances, 36
2.6 The Statistical Definition of Six Sigma, 37
3 Six Sigma Needs Assessment 45
3.1 Implications of Quality Levels, 46
3.2 Cost of Poor Quality (COPQ), 47
3.3 Cost of Doing Nothing, 50
3.4 Assessment Questions, 50
vii
viii CONTENTS
PART 2 SIX SIGMA METRICS 53
4 Numbers and Information 55
4.1 Example 4.1: Reacting to Data, 55
4.2 Process Control Charting at the 30,000-Foot
Level, 59
4.3 Discussion of Process Control Charting at the
30,000-Foot Level, 61
4.4 Control Charts at the 30,000-Foot Level : Attribute
Response, 65
4.5 Goal Setting, Scorecard, and Measurements, 65
4.6 Summary, 69
5 Crafting Insightful Metrics 71
5.1 Six Sigma Metrics, 71
5.2 Right Question, Right Metric, Right Activity, 78
5.3 Example 5.1: Tracking Ongoing Product Compliance
from a Process Point of View, 81
5.4 Example 5.2: Tracking and Improving Times for
Change Orders, 85
5.5 Example 5.3: Improving the Effectiveness of
Employee Opinion Surveys, 87
5.6 Example 5.4: Tracking and Reducing Overdue
Accounts Payable, 90
6 Performance Measurement 93
6.1 Measurement Types, 93
6.2 Principles of Measurement, 94
6.3 The Balanced Scorecard, 97
PART 3 SIX SIGMA BUSINESS STRATEGY 99
7 Deployment Alternatives 101
7.1 Deployment of Six Sigma: Prioritized Projects
with Bottom-Line Benefits, 102
7.2 Advantages of Deploying Six Sigma through
Projects, 106
7.3 Choosing a Six Sigma Provider, 107
7.4 Essential Elements of an S4 Implementation Plan , 109
8 Creating a Successful Six Sigma Infrastructure 115
8.1 Executive Leadership, 117
8.2 Customer Focus, 118
CONTENTS ix
8.3 Strategic Goals, 121
8.4 Resources, 124
8.5 Metrics, 129
8.6 Culture, 130
8.7 Communications, 134
8.8 Lessons Learned, 135
9 Training and Implementation 139
9.1 Strategy, 140
9.2 Agendas for Six Sigma Training, 144
9.3 Computer Software, 146
9.4 Internal Versus External Training and
Investment, 147
10 Project Selection, Sizing, and Other Techniques 149
10.1 Project Assessment, 150
10.2 Determine Metrics and Goals, 152
10.3 Determine a Baseline and Bottom-Line
Benefits, 155
10.4 Scope the Project, 158
10.5 Create Project Charter and Overall Plan, 161
10.6 Motivated Team, 166
10.7 Project Execution Considerations, 171
10.8 Project Report-Outs to Upper Management, 174
10.9 Communicating and Leveraging Success, 179
PART 4 APPLYING SIX SIGMA 181
11 Manufacturing Applications 183
11.1 21 -Step Integration of the Tools: Manufacturing
Processes, 184
11.2 Example 11.1: Process Improvement and
Exposing the Hidden Factory, 188
11.3 Example 11.2: Between- and Within-Part
Variability, 191
11.4 Short Runs, 192
11.5 Engineering Process Control, 193
11.6 Example 11.3: Optimizing New Equipment
Settings, 193
12 Service/Transactional Applications 195
12.1 Measuring and Improving Service/Transactional
Processes, 196
x CONTENTS
12.2 21-Step Integration of the Tools: Service/Transactional
Processes, 197
12.3 Example 12.1: Improving On-Time Delivery, 200
12.4 Example 12.2: Applying DOE to Increase
Website Traffic, 205
12.5 Other Examples, 208
13 Development Applications 211
13.1 Measuring and Improving Development
Processes, 212
13.2 21-Step Integration of the Tools: Development
Processes, 213
13.3 Example 13.1: Notebook Computer
Development, 219
14 Need for Creativity, Invention, and Innovation 221
14.1 Definitions and Distinctions, 224
14.2 Encouraging Creativity, 230
List of Symbols 239
Glossary 243
References 255
INDEX 263
|
| adam_txt |
CONTENTS
PREFACE xi
PART 1 WHY SIX SIGMA 1
1 How Six Sigma Compares to Other Quality Initiatives 3
1.1 What Is Six Sigma? 5
1.2 The Quality Leaders, 8
1.3 TQM and Six Sigma, 15
1.4 Six Sigma and Integration of the Statistical Tools, 17
1.5 Lean Manufacturing and Six Sigma, 21
1.6 Frequently Asked Questions about Six Sigma, 25
2 Six Sigma Background and Fundamentals 31
2.1 Motorola: The Birthplace of Six Sigma, 31
2.2 General Electric's Experiences with Six Sigma, 32
2.3 Eastman Kodak's Experience with Six Sigma, 33
2.4 Additional Experiences with Six Sigma, 35
2.5 Recent Advances, 36
2.6 The Statistical Definition of Six Sigma, 37
3 Six Sigma Needs Assessment 45
3.1 Implications of Quality Levels, 46
3.2 Cost of Poor Quality (COPQ), 47
3.3 Cost of Doing Nothing, 50
3.4 Assessment Questions, 50
vii
viii CONTENTS
PART 2 SIX SIGMA METRICS 53
4 Numbers and Information 55
4.1 Example 4.1: Reacting to Data, 55
4.2 Process Control Charting at the "30,000-Foot
Level," 59
4.3 Discussion of Process Control Charting at the
"30,000-Foot Level," 61
4.4 Control Charts at the "30,000-Foot Level": Attribute
Response, 65
4.5 Goal Setting, Scorecard, and Measurements, 65
4.6 Summary, 69
5 Crafting Insightful Metrics 71
5.1 Six Sigma Metrics, 71
5.2 Right Question, Right Metric, Right Activity, 78
5.3 Example 5.1: Tracking Ongoing Product Compliance
from a Process Point of View, 81
5.4 Example 5.2: Tracking and Improving Times for
Change Orders, 85
5.5 Example 5.3: Improving the Effectiveness of
Employee Opinion Surveys, 87
5.6 Example 5.4: Tracking and Reducing Overdue
Accounts Payable, 90
6 Performance Measurement 93
6.1 Measurement Types, 93
6.2 Principles of Measurement, 94
6.3 The Balanced Scorecard, 97
PART 3 SIX SIGMA BUSINESS STRATEGY 99
7 Deployment Alternatives 101
7.1 Deployment of Six Sigma: Prioritized Projects
with Bottom-Line Benefits, 102
7.2 Advantages of Deploying Six Sigma through
Projects, 106
7.3 Choosing a Six Sigma Provider, 107
7.4 Essential Elements of an S4 Implementation Plan , 109
8 Creating a Successful Six Sigma Infrastructure 115
8.1 Executive Leadership, 117
8.2 Customer Focus, 118
CONTENTS ix
8.3 Strategic Goals, 121
8.4 Resources, 124
8.5 Metrics, 129
8.6 Culture, 130
8.7 Communications, 134
8.8 Lessons Learned, 135
9 Training and Implementation 139
9.1 Strategy, 140
9.2 Agendas for Six Sigma Training, 144
9.3 Computer Software, 146
9.4 Internal Versus External Training and
Investment, 147
10 Project Selection, Sizing, and Other Techniques 149
10.1 Project Assessment, 150
10.2 Determine Metrics and Goals, 152
10.3 Determine a Baseline and Bottom-Line
Benefits, 155
10.4 Scope the Project, 158
10.5 Create Project Charter and Overall Plan, 161
10.6 Motivated Team, 166
10.7 Project Execution Considerations, 171
10.8 Project Report-Outs to Upper Management, 174
10.9 Communicating and Leveraging Success, 179
PART 4 APPLYING SIX SIGMA 181
11 Manufacturing Applications 183
11.1 21 -Step Integration of the Tools: Manufacturing
Processes, 184
11.2 Example 11.1: Process Improvement and
Exposing the Hidden Factory, 188
11.3 Example 11.2: Between- and Within-Part
Variability, 191
11.4 Short Runs, 192
11.5 Engineering Process Control, 193
11.6 Example 11.3: Optimizing New Equipment
Settings, 193
12 Service/Transactional Applications 195
12.1 Measuring and Improving Service/Transactional
Processes, 196
x CONTENTS
12.2 21-Step Integration of the Tools: Service/Transactional
Processes, 197
12.3 Example 12.1: Improving On-Time Delivery, 200
12.4 Example 12.2: Applying DOE to Increase
Website Traffic, 205
12.5 Other Examples, 208
13 Development Applications 211
13.1 Measuring and Improving Development
Processes, 212
13.2 21-Step Integration of the Tools: Development
Processes, 213
13.3 Example 13.1: Notebook Computer
Development, 219
14 Need for Creativity, Invention, and Innovation 221
14.1 Definitions and Distinctions, 224
14.2 Encouraging Creativity, 230
List of Symbols 239
Glossary 243
References 255
INDEX 263 |
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| spelling | Breyfogle, Forrest W. 1946- Verfasser (DE-588)130348503 aut Managing Six Sigma a practical guide to understanding, assessing, and implementing the strategy that yields bottom line success Forrest W. Breyfogle III, James M. Cupello, Becki Meadows New York <<[u.a.]>> Wiley 2001 XV, 272 S. graph. Darst. 25 cm txt rdacontent n rdamedia nc rdacarrier Includes bibliographical references (p. 255-262) and index Quality control -- Statistical methods Production management -- Statistical methods Cupello, James M. Verfasser aut Meadows, Becki Verfasser aut http://www.loc.gov/catdir/description/wiley039/00043301.html Publisher description http://www.loc.gov/catdir/toc/onix06/00043301.html Table of Contents HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=016849175&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Breyfogle, Forrest W. 1946- Cupello, James M. Meadows, Becki Managing Six Sigma a practical guide to understanding, assessing, and implementing the strategy that yields bottom line success Quality control -- Statistical methods Production management -- Statistical methods |
| title | Managing Six Sigma a practical guide to understanding, assessing, and implementing the strategy that yields bottom line success |
| title_auth | Managing Six Sigma a practical guide to understanding, assessing, and implementing the strategy that yields bottom line success |
| title_exact_search | Managing Six Sigma a practical guide to understanding, assessing, and implementing the strategy that yields bottom line success |
| title_exact_search_txtP | Managing Six Sigma a practical guide to understanding, assessing, and implementing the strategy that yields bottom line success |
| title_full | Managing Six Sigma a practical guide to understanding, assessing, and implementing the strategy that yields bottom line success Forrest W. Breyfogle III, James M. Cupello, Becki Meadows |
| title_fullStr | Managing Six Sigma a practical guide to understanding, assessing, and implementing the strategy that yields bottom line success Forrest W. Breyfogle III, James M. Cupello, Becki Meadows |
| title_full_unstemmed | Managing Six Sigma a practical guide to understanding, assessing, and implementing the strategy that yields bottom line success Forrest W. Breyfogle III, James M. Cupello, Becki Meadows |
| title_short | Managing Six Sigma |
| title_sort | managing six sigma a practical guide to understanding assessing and implementing the strategy that yields bottom line success |
| title_sub | a practical guide to understanding, assessing, and implementing the strategy that yields bottom line success |
| topic | Quality control -- Statistical methods Production management -- Statistical methods |
| topic_facet | Quality control -- Statistical methods Production management -- Statistical methods |
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