APA (7th ed.) Citation

Kessler, S. (1996). Measuring and managing customer satisfaction: Going for the gold. ASQC Quality Press.

Chicago Style (17th ed.) Citation

Kessler, Sheila. Measuring and Managing Customer Satisfaction: Going for the Gold. Milwaukee, Wis: ASQC Quality Press, 1996.

MLA (9th ed.) Citation

Kessler, Sheila. Measuring and Managing Customer Satisfaction: Going for the Gold. ASQC Quality Press, 1996.

Warning: These citations may not always be 100% accurate.