APA-Zitierstil (7. Ausg.)

Hinton, T., & Schaeffer, W. (1994). Customer focused quality: What to do on Monday morning. Prentice-Hall.

Chicago-Zitierstil (17. Ausg.)

Hinton, Tom, und Wini Schaeffer. Customer Focused Quality: What to Do on Monday Morning. Englewood Cliffs, NJ: Prentice-Hall, 1994.

MLA-Zitierstil (9. Ausg.)

Hinton, Tom, und Wini Schaeffer. Customer Focused Quality: What to Do on Monday Morning. Prentice-Hall, 1994.