High performance benchmarking: 20 steps to success
Saved in:
| Main Authors: | , |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
New York [u.a.]
McGraw-Hill
1996
|
| Subjects: | |
| Online Access: | Table of contents Inhaltsverzeichnis |
| Physical Description: | XV, 173 S. graph. Darst. |
| ISBN: | 007026774X |
Staff View
MARC
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Record in the Search Index
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| adam_text | CONTENTS
Preface xi
Acknowledgments xv
CHAPTER ONE. INTRODUCTION TO
BENCHMARKING 1
Becoming Better Than the Best 1
Does Benchmarking Work for All Organizations? 7
Key Definitions and Abbreviations 9
CHAPTER TWO. THE BENCHMARKING
OVERVIEW 15
What Is Benchmarking? 15
Benchmarking Approaches 17
Why Use Benchmarking? 18
Providing the What 23
Providing the How 24
Target Being Better Than the Best or You Will Lose 25
What Benchmarking Can Do 25
History of the Benchmarking Process 28
IBM 30
Xerox 31
Motorola and Beyond 32
CHAPTER THREE. THE PROCESS OF
BENCHMARKING 33
Types of Benchmarking 33
Internal Benchmarking 33
External Competitive Benchmarking 35
vii
viii High Performance Benchmarking
External Industry (Compatible) Benchmarking 36
External Generic (Transindustry) Benchmarking 36
Combined Internal and External Benchmarking 37
Setting Benchmarking Partner Limits 37
The Benchmarking Process 38
What Should Be Benchmarked? 39
Process Design/Planning 40
Key Comparisons 42
Measurements 43
Benchmarking Target Locations and/or Organizations 43
CHAPTER FOUR. DATA COLLECTION AND
ANALYSIS 45
7
Data Collection 45
~ Internal Experts 46
Research Literature 47
Research Professional and Trade Associations 48
Research Consultants 48
Research Universities and Other Expert Sources 49
Make Final Selection of Benchmarking Organizations 50
Conduct Surveys 51
Hold Focus Group Meetings 54
Conduct Location Visits 54
..- Evaluate Competitive Products 58
Use Reverse Engineering 60
Engage in Competitive Service Analysis (Competitive Shopping) 61
Data Analysis 63
Set Targets and Develop Action Plans 70
Determine Best-Value Future-State Solution 72
Update the Benchmark Item s Database 73
CHAPTER FIVE. ORGANIZING FOR
BENCHMARKING 75
Benchmarking s Relationship to the Business Plan 75
Benchmarking s Support Structure 78
Executive Improvement Team (Top Management) 80
Corporate Benchmarking Initiation Team 80
Corporate Vice President or Director of Corporate Benchmarking 82
High Performance Benchmarking ix
Corporate Benchmarking Office 83
Benchmarking Site and/or Division Coordinators 84
Site and/or Division Benchmarking Initiation Team (Steering
Committee) 86
Benchmarking Item Team (BIT) 87
Benchmarking Item Team Facilitator 90
Benchmarking Item Team Sponsor 91
Internal Benchmarking Item Committee or Network 92
CHAPTER SIX. THE FIVE PHASES OF THE
BENCHMARKING PROCESS 93
Phase I: Planning the Benchmarking Process and
Characterization of the Item(s) 94
Activity 1 Identify What to Benchmark 97
Activity 2 Obtain Top Management (Executive Team)
Support 98
Activity 3 Develop the Measurement Plan 100
Activity 4 Develop the Data Collection Plan 101
Activity 5 Review the Plans with Location Experts 102
Activity 6 Characterize the Benchmark Item 103
Phase II: Internal Data Collection and Analysis 103
Activity 7 Collect and Analyze Internal Published
Information 104
Activity 8 Select Potential Internal Benchmarking Sites 105
Activity 9 Collect Internal Benchmarking Research
Information 106
Activity 10 Conduct Internal Interviews and Surveys 107
Activity 11 Form an Internal Benchmarking Committee 108
Activity 12 Conduct Internal Site Visits 109
Phase III: External Data Collection and Analysis 111
Activity 13 Collect External Published Information 112
Activity 14 Collect External Original Research Information 112
-—* Phase IV: Improvement of the Item s Performance 120
Activity 15 Identify Corrective Actions 120
Activity 16 Develop an Implementation Plan 121
Activity 17 Gain Top Management Approval of the Future-State
Solution 122
Activity 18 Implement the Future-State Solution and Measure
Its Impact 123
x Preface
i
2- Phase V: Continuous Improvement 124
Activity 19 Maintain the Benchmarking Database 124
,,,,- Activity 20 Implement Continuous Performance
Improvement 125
Flowcharting and Simulation Modeling Tools 126
CHAPTER SEVEN. HELPFUL HINTS FOR
SUCCESSFUL BENCHMARKING 127
Benchmarking s Critical Success Factors 127
Benefits of Benchmarking 130
Caution 131
What Benchmarking Is Not 135
Benchmarking s Rules of the Road 136
Management s Role in the Benchmarking Process 138
CHAPTER EIGHT. IN CONCLUSION 141
Introduction 141
What Can Be Accomplished by Using Benchmarking? 146
Eastman Kodak 147
Digital Equipment 147
Xerox 149
Other Examples 149
Benchmarking Awards 150
Award for Excellence in Benchmarking 151
Individual and Team Benchmarking Awards 152
General Information About the Awards 153
Organizational Change Management 154
Summary 156
FREE BENCHMARKING CLEARING HOUSE 159
SUGGESTED READING AND INFORMATION
SOURCES 161
Index 167
|
| adam_txt |
CONTENTS
Preface xi
Acknowledgments xv
CHAPTER ONE. INTRODUCTION TO
BENCHMARKING 1
Becoming Better Than the Best 1
Does Benchmarking Work for All Organizations? 7
Key Definitions and Abbreviations 9
CHAPTER TWO. THE BENCHMARKING
OVERVIEW 15
What Is Benchmarking? 15
Benchmarking Approaches 17
Why Use Benchmarking? 18
Providing the "What" 23
Providing the "How" 24
Target Being Better Than the Best or You Will Lose 25
What Benchmarking Can Do 25
History of the Benchmarking Process 28
IBM 30
Xerox 31
Motorola and Beyond 32
CHAPTER THREE. THE PROCESS OF
BENCHMARKING 33
Types of Benchmarking 33
Internal Benchmarking 33
External Competitive Benchmarking 35
vii
viii High Performance Benchmarking
External Industry (Compatible) Benchmarking 36
External Generic (Transindustry) Benchmarking 36
Combined Internal and External Benchmarking 37
Setting Benchmarking Partner Limits 37
The Benchmarking Process 38
What Should Be Benchmarked? 39
Process Design/Planning 40
Key Comparisons 42
Measurements 43
Benchmarking Target Locations and/or Organizations 43
CHAPTER FOUR. DATA COLLECTION AND
ANALYSIS 45
7
Data Collection 45
~ Internal Experts 46
Research Literature 47
Research Professional and Trade Associations 48
Research Consultants 48
Research Universities and Other Expert Sources 49
Make Final Selection of Benchmarking Organizations 50
Conduct Surveys 51
Hold Focus Group Meetings 54
Conduct Location Visits 54
.- Evaluate Competitive Products 58
Use Reverse Engineering 60
Engage in Competitive Service Analysis (Competitive Shopping) 61
Data Analysis 63
Set Targets and Develop Action Plans 70
Determine Best-Value Future-State Solution 72
Update the Benchmark Item's Database 73
CHAPTER FIVE. ORGANIZING FOR
BENCHMARKING 75
Benchmarking's Relationship to the Business Plan 75
Benchmarking's Support Structure 78
Executive Improvement Team (Top Management) 80
Corporate Benchmarking Initiation Team 80
Corporate Vice President or Director of Corporate Benchmarking 82
High Performance Benchmarking ix
Corporate Benchmarking Office 83
Benchmarking Site and/or Division Coordinators 84
Site and/or Division Benchmarking Initiation Team (Steering
Committee) 86
Benchmarking Item Team (BIT) 87
Benchmarking Item Team Facilitator 90
Benchmarking Item Team Sponsor 91
Internal Benchmarking Item Committee or Network 92
CHAPTER SIX. THE FIVE PHASES OF THE
BENCHMARKING PROCESS 93
Phase I: Planning the Benchmarking Process and
Characterization of the Item(s) 94
Activity 1 Identify What to Benchmark 97
Activity 2 Obtain Top Management (Executive Team)
Support 98
Activity 3 Develop the Measurement Plan 100
Activity 4 Develop the Data Collection Plan 101
Activity 5 Review the Plans with Location Experts 102
Activity 6 Characterize the Benchmark Item 103
Phase II: Internal Data Collection and Analysis 103
Activity 7 Collect and Analyze Internal Published
Information 104
Activity 8 Select Potential Internal Benchmarking Sites 105
Activity 9 Collect Internal Benchmarking Research
Information 106
Activity 10 Conduct Internal Interviews and Surveys 107
Activity 11 Form an Internal Benchmarking Committee 108
Activity 12 Conduct Internal Site Visits 109
Phase III: External Data Collection and Analysis 111
Activity 13 Collect External Published Information 112
Activity 14 Collect External Original Research Information 112
-—* Phase IV: Improvement of the Item's Performance 120
Activity 15 Identify Corrective Actions 120
Activity 16 Develop an Implementation Plan 121
Activity 17 Gain Top Management Approval of the Future-State
Solution 122
Activity 18 Implement the Future-State Solution and Measure
Its Impact 123
x Preface
i'
'2- Phase V: Continuous Improvement 124
Activity 19 Maintain the Benchmarking Database 124
,,,,- Activity 20 Implement Continuous Performance
Improvement 125
Flowcharting and Simulation Modeling Tools 126
CHAPTER SEVEN. HELPFUL HINTS FOR
SUCCESSFUL BENCHMARKING 127
Benchmarking's Critical Success Factors 127
Benefits of Benchmarking 130
Caution 131
What Benchmarking Is Not 135
Benchmarking's Rules of the Road 136
Management's Role in the Benchmarking Process 138
CHAPTER EIGHT. IN CONCLUSION 141
Introduction 141
What Can Be Accomplished by Using Benchmarking? 146
Eastman Kodak 147
Digital Equipment 147
Xerox 149
Other Examples 149
Benchmarking Awards 150
Award for Excellence in Benchmarking 151
Individual and Team Benchmarking Awards 152
General Information About the Awards 153
Organizational Change Management 154
Summary 156
FREE BENCHMARKING CLEARING HOUSE 159
SUGGESTED READING AND INFORMATION
SOURCES 161
Index 167 |
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| spelling | Harrington, H. James Verfasser aut High performance benchmarking 20 steps to success H. James Harrington ; James S. Harrington New York [u.a.] McGraw-Hill 1996 XV, 173 S. graph. Darst. txt rdacontent n rdamedia nc rdacarrier Benchmarking (Management) Benchmarking (DE-588)4329573-3 gnd rswk-swf Benchmarking (DE-588)4329573-3 s DE-604 Harrington, James S. Verfasser aut http://www.loc.gov/catdir/toc/mh022/95020734.html Table of contents HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=016832251&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Harrington, H. James Harrington, James S. High performance benchmarking 20 steps to success Benchmarking (Management) Benchmarking (DE-588)4329573-3 gnd |
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| title | High performance benchmarking 20 steps to success |
| title_auth | High performance benchmarking 20 steps to success |
| title_exact_search | High performance benchmarking 20 steps to success |
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| title_full | High performance benchmarking 20 steps to success H. James Harrington ; James S. Harrington |
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| title_full_unstemmed | High performance benchmarking 20 steps to success H. James Harrington ; James S. Harrington |
| title_short | High performance benchmarking |
| title_sort | high performance benchmarking 20 steps to success |
| title_sub | 20 steps to success |
| topic | Benchmarking (Management) Benchmarking (DE-588)4329573-3 gnd |
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