Born, G. (1996). Process management to quality improvement: The way to design, document and re-engineer business systems (Reprint.). Wiley.
Chicago Style (17th ed.) CitationBorn, Gary. Process Management to Quality Improvement: The Way to Design, Document and Re-engineer Business Systems. Reprint. Chichester [u.a.]: Wiley, 1996.
MLA (9th ed.) CitationBorn, Gary. Process Management to Quality Improvement: The Way to Design, Document and Re-engineer Business Systems. Reprint. Wiley, 1996.
Warning: These citations may not always be 100% accurate.