Corporate DNA: using organizational memory to improve poor decision-making
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
Aldershot [u.a.]
Gower
2006
|
| Schlagworte: | |
| Online-Zugang: | Table of contents Inhaltsverzeichnis |
| Beschreibung: | Includes bibliographical references and index |
| Beschreibung: | XXV, 214 S. graph. Darst. |
| ISBN: | 0566086816 9780566086816 |
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| 245 | 1 | 0 | |a Corporate DNA |b using organizational memory to improve poor decision-making |c Arnold Kransdorff |
| 264 | 1 | |a Aldershot [u.a.] |b Gower |c 2006 | |
| 300 | |a XXV, 214 S. |b graph. Darst. | ||
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| 500 | |a Includes bibliographical references and index | ||
| 650 | 4 | |a Corporate culture | |
| 650 | 4 | |a Decision making | |
| 650 | 4 | |a Industrial productivity | |
| 650 | 4 | |a Organizational effectiveness | |
| 650 | 4 | |a Knowledge management | |
| 650 | 0 | 7 | |a Organisatorisches Lernen |0 (DE-588)4198012-8 |2 gnd |9 rswk-swf |
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| 689 | 0 | 1 | |a Wissensmanagement |0 (DE-588)4561842-2 |D s |
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Datensatz im Suchindex
| _version_ | 1804137898618912768 |
|---|---|
| adam_text | Contents
List of Figures and Tables xi
List of Abbreviations xiii
Preface and Acknowledgements xv
Introduction: The Boiler is Running out of Steam 1
When profit margins crumple 2
Using comparative values 4
Drucker s productivity challenge 4
Where the blame lies 5
Knowledge dispossession: the unnoticed revolution 6
The three ways of acquiring knowledge 7
The many types of learning 7
Decision-making techniques 8
Where new productivity can come from 9
The three ages of organizational memory 10
The critical importance of organizational memory 11
The arguments for better management of OM 12
Explaining experience-based management (EBM) 12
1 When Experience-Rich Falls Short of Experience-Poor 15
The phenomenon of corporate amnesia 16
The two experiential learning approaches 17
The peanuts and flight syndrome 18
Fair trade 18
Contemporary non-learning 19
The Big Black Hole 20
The quality of management skills 20
Where organizations fall down 23
The inheritors 23
Paying lip service to genuine learning 24
Untrained managers 25
Some understandings about management 27
The need to teach decision-making 27
2 How More Equals Less 31
Bureaucratic ineffectiveness 32
Higher cost, lower value 3
Two steps forward, one step back •
vi Corporate DNA
A possible answer - to unlearn or purge beliefs 34
The reason for Germany s and Japan s slippage 35
Excuses, excuses in the UK 35
Where real wealth resides 37
You ve just got to wait 38
The UK s lack of clever systems 38
No one is perfect 39
The effects of rapid job turnover 41
The domino effect 41
The cost of lost know-how 43
Western philosophical differences with the East 44
An explanation for non-reflection 45
No inheritance 45
The history of experiential learning 46
The reason for decision-making s neglect 47
Instinct is not enough 48
3 The Gaping Holes in Business Education 53
Failures in start-ups and acquisitions 54
The lip service treatment of corporate and business history 55
Two other disregarded subjects 56
There is no relation between business education and success 57
The shortcomings of business education 58
Dangerous MBAs 59
The history of business instruction in the UK 61
The unprepared professionals 63
World-class UK management researchers are as rare as world-class UK managers 64
The importance of reflectiveness 65
The dearth of experiential learning 65
A story of failure 66
Grudge, friction and neglect 68
Needed - another look at business education 69
4 Productivity - The New Corporate Imperative 75
How productivity is calculated 75
Productivity down the years 77
The enormous potential still in hand 77
The history of productivity 78
The arrival of hire n nre 79
Job churn above recognized danger levels 79
Redundancy and the inability to grow 80
Rewarding failure - and its justification 80
World ranking in staff turnover 81
The US: an exception to the rule 81
The other agents of OM dispersal 83
Short and selective memory recall 83
Defensive reasoning 84
Contents vii
Denial in politics 85
Hostile defensiveness 86
The culture of deception 87
The confusion surrounding knowledge management and the learning organization 88
What are data, information and knowledge? 90
The educational neglect of experiential learning 92
5 Where Failure is not Delayed Success 95
Management by rote 96
The cost of bad decision-making 96
Prevention - less costly than cure 98
A country-by-country survey: the US 98
The UK 100
New Zealand 104
South Africa 107
Israel 109
6 Going for 20:20 Vision 115
Unconscious learning 115
Incidental learning 115
Planned learning 116
Proactive learning 116
Defensive learning 116
Action learning 117
Prospective learning 117
Case studies: company-specific experiential learning 118
The improvement principle 118
Selective learning 118
Postmortems 119
The tacit input 119
Remember hard copy? 120
Socializing: the other knowledge-sharing medium 121
Why modern systems are not working well 122
Addressing the innate problems 123
7 Cutting the Workload 127
The Knowledge Chart 28
The Project Map ]28
The Employee Transit Audit 29
The Knowledge Retrieval Plan • !()
8 Talk Talk 133
From cave drawings to DVDs -^
The history of oral debriefing -^
Oral debriefing in the US military ] ^
Oral debriefing in industry 1/! 1
Embarking on an oral debriefing programme !
viii Corporate DNA
Knowledge is mine. Why should i share it? 139
The four types of debriefing 140
Dealing with false memory 142
Capturing the evidence 142
The introduction letter 142
Serious research 143
The debrief - and follow-up questions 143
Transcripts and editing 144
Ethics and legal issues 144
Confidentiality 145
Defamation and freedom of information 146
Copyright differences 146
To pay ornottopay? 147
Telephone interviews 147
Summary 148
9 From Hagiography to a Powerful Management Tool 149
Externally funded corporate histories 149
Independent corporate histories 149
Unauthorized corporate histories 151
Independent corporate histories with company cooperation 151
PR: the main motivation 153
The sponsored corporate history 154
Some corporate history disasters 156
A successful example 159
The history of corporate history 161
The acknowledged limitations of corporate history 162
How to improve corporate histories 163
Formulate a code of conduct 163
Change departments 164
Develop a new mindset 165
Construct an arm s-length approach 166
Wider applications 167
Why corporate and business history? 168
History is knowledge 169
10 Lighting the Lamp 171
The make-up of survival 172
Chains and weak links 172
Experiential learning explained 173
Kolb s unique contribution 174
The origins of modern experiential learning 174
Lewin s group dynamics 175
Upending Pavlov 175
Life experiences = learning = knowledge 176
EBM s contribution 178
Kolb s Experiential Learning Theory (ELT) 178
Contents ix
EBM s learning stages: reflection 179
The Lessons Audit 180
Reprocessing 180
Evaluation 181
Epilogue: The Future of the Past 185
How one point can make the difference 186
Working smarter is the answer 187
Where is business going? 188
Demand is the key 189
Catch 22 190
Restructuring learning within the corporate setting 191
Messages for the learning organization 194
Decision-making made easier 195
Business and academia: intelligent cooperation 196
Two addendums 197
Appendix 1: GDP Per Person Employed 1950-2003 201
Appendix 2: The World Competitiveness Scoreboard 2004 203
Appendix 3: OECD Productivity Scoreboard 2003 205
Appendix 4: Productivity as a Percentage of US Productivity 207
Index 209
List of Figures and Tables
Figures
1.1 OECD countries: productivity per capita 2
1.2 Productivity growth not sustained 3
1.1 Business executive perceptions of the quality of their own management 21
2.1 The working profile of British companies post-Second World War 41
2.2 Annual job turnover by industry, late 1990s 41
6.1 The continuous six-stage EBM learning spiral 124
8.1 Example copyright release form 145
Tables
1.1 The cost of wasted productivity 22
2.1 Jobs: the OECD discontinuity league 43
2.2 Annual jobs turnover, by industry, 1990s 43
|
| adam_txt |
Contents
List of Figures and Tables xi
List of Abbreviations xiii
Preface and Acknowledgements xv
Introduction: The Boiler is Running out of Steam 1
When profit margins crumple 2
Using comparative values 4
Drucker's productivity challenge 4
Where the blame lies 5
Knowledge dispossession: the unnoticed revolution 6
The three ways of acquiring knowledge 7
The many types of learning 7
Decision-making techniques 8
Where new productivity can come from 9
The three ages of organizational memory 10
The critical importance of organizational memory 11
The arguments for better management of OM 12
Explaining experience-based management (EBM) 12
1 When Experience-Rich Falls Short of Experience-Poor 15
The phenomenon of corporate amnesia 16
The two experiential learning approaches 17
The peanuts and flight syndrome 18
Fair trade 18
Contemporary non-learning 19
The Big Black Hole 20
The quality of management skills 20
Where organizations fall down 23
The inheritors 23
Paying lip service to genuine learning 24
Untrained managers 25
Some understandings about management 27
The need to teach decision-making 27
2 How More Equals Less 31
Bureaucratic ineffectiveness 32
Higher cost, lower value 3 '
Two steps forward, one step back ' '•
vi Corporate DNA
A possible answer - to unlearn or purge beliefs 34
The reason for Germany's and Japan's slippage 35
Excuses, excuses in the UK 35
Where real'wealth'resides 37
'You've just got to wait' 38
The UK's lack of clever systems 38
No one is perfect 39
The effects of rapid job turnover 41
The domino effect 41
The cost of lost know-how 43
Western philosophical differences with the East 44
An explanation for non-reflection 45
No inheritance 45
The history of experiential learning 46
The reason for decision-making's neglect 47
Instinct is not enough 48
3 The Gaping Holes in Business Education 53
Failures in start-ups and acquisitions 54
The lip service treatment of corporate and business history 55
Two other disregarded subjects 56
'There is no relation between business education and success' 57
The shortcomings of business education 58
'Dangerous' MBAs 59
The history of business instruction in the UK 61
The unprepared professionals 63
'World-class UK management researchers are as rare as world-class UK managers' 64
The importance of reflectiveness 65
The dearth of experiential learning 65
A story of failure 66
Grudge, friction and neglect 68
Needed - another look at business education 69
4 Productivity - The New Corporate Imperative 75
How productivity is calculated 75
Productivity down the years 77
The enormous potential still in hand 77
The history of productivity 78
The arrival of hire'n'nre 79
Job churn 'above recognized danger levels' 79
Redundancy and the inability to grow 80
Rewarding failure - and its justification 80
World ranking in staff turnover 81
The US: an exception to the rule 81
The other agents of OM dispersal 83
Short and selective memory recall 83
Defensive reasoning 84
Contents vii
Denial in politics 85
Hostile defensiveness 86
The culture of deception 87
The confusion surrounding knowledge management and the learning organization 88
What are data, information and knowledge? 90
The educational neglect of experiential learning 92
5 Where Failure is not Delayed Success 95
Management by rote 96
The cost of bad decision-making 96
Prevention - less costly than cure 98
A country-by-country survey: the US 98
The UK 100
New Zealand 104
South Africa 107
Israel 109
6 Going for 20:20 Vision 115
Unconscious learning 115
Incidental learning 115
Planned learning 116
Proactive learning 116
Defensive learning 116
Action learning 117
Prospective learning 117
Case studies: company-specific experiential learning 118
The improvement principle 118
Selective learning 118
Postmortems 119
The tacit input 119
Remember hard copy? 120
Socializing: the other knowledge-sharing medium 121
Why modern systems are not working well 122
Addressing the innate problems 123
7 Cutting the Workload 127
The Knowledge Chart ' 28
The Project Map ]28
The Employee Transit Audit ' 29
The Knowledge Retrieval Plan ' •'!()
8 Talk Talk 133
From cave drawings to DVDs ' -^
The history of oral debriefing ' -^
Oral debriefing in the US military ] ^
Oral debriefing in industry 1/!'1
Embarking on an oral debriefing programme ' !"
viii Corporate DNA
Knowledge is mine. Why should i share it? 139
The four types of debriefing 140
Dealing with false memory 142
Capturing the evidence 142
The introduction letter 142
Serious research 143
The debrief - and follow-up questions 143
Transcripts and editing 144
Ethics and legal issues 144
Confidentiality 145
Defamation and freedom of information 146
Copyright differences 146
To pay ornottopay? 147
Telephone interviews 147
Summary 148
9 From Hagiography to a Powerful Management Tool 149
Externally funded corporate histories 149
Independent corporate histories 149
Unauthorized corporate histories 151
Independent corporate histories with company cooperation 151
PR: the main motivation 153
The sponsored corporate history 154
Some corporate history disasters 156
A successful example 159
The history of corporate history 161
The acknowledged limitations of corporate history 162
How to improve corporate histories 163
Formulate a code of conduct 163
Change departments 164
Develop a new mindset 165
Construct an arm's-length approach 166
Wider applications 167
Why corporate and business history? 168
History is knowledge 169
10 Lighting the Lamp 171
The make-up of survival 172
Chains and weak links 172
Experiential learning explained 173
Kolb's unique contribution 174
The origins of modern experiential learning 174
Lewin's group dynamics 175
Upending Pavlov 175
Life experiences = learning = knowledge 176
EBM's contribution 178
Kolb's Experiential Learning Theory (ELT) 178
Contents ix
EBM's learning stages: reflection 179
The Lessons Audit 180
Reprocessing 180
Evaluation 181
Epilogue: The Future of the Past 185
How one point can make the difference 186
Working smarter is the answer 187
Where is business going? 188
Demand is the key 189
Catch 22 190
Restructuring learning within the corporate setting 191
Messages for the learning organization 194
Decision-making made easier 195
Business and academia: intelligent cooperation 196
Two addendums 197
Appendix 1: GDP Per Person Employed 1950-2003 201
Appendix 2: The World Competitiveness Scoreboard 2004 203
Appendix 3: OECD Productivity Scoreboard 2003 205
Appendix 4: Productivity as a Percentage of US Productivity 207
Index 209
List of Figures and Tables
Figures
1.1 OECD countries: productivity per capita 2
1.2 Productivity growth not sustained 3
1.1 Business executive perceptions of the quality of their own management 21
2.1 The working profile of British companies post-Second World War 41
2.2 Annual job turnover by industry, late 1990s 41
6.1 The continuous six-stage EBM learning spiral 124
8.1 Example copyright release form 145
Tables
1.1 The cost of wasted productivity 22
2.1 Jobs: the OECD discontinuity league 43
2.2 Annual jobs turnover, by industry, 1990s 43 |
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| index_date | 2024-07-02T21:35:53Z |
| indexdate | 2024-07-09T21:19:37Z |
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| spelling | Kransdorff, Arnold Verfasser aut Corporate DNA using organizational memory to improve poor decision-making Arnold Kransdorff Aldershot [u.a.] Gower 2006 XXV, 214 S. graph. Darst. txt rdacontent n rdamedia nc rdacarrier Includes bibliographical references and index Corporate culture Decision making Industrial productivity Organizational effectiveness Knowledge management Organisatorisches Lernen (DE-588)4198012-8 gnd rswk-swf Wissensmanagement (DE-588)4561842-2 gnd rswk-swf Unternehmen (DE-588)4061963-1 gnd rswk-swf Unternehmen (DE-588)4061963-1 s Wissensmanagement (DE-588)4561842-2 s Organisatorisches Lernen (DE-588)4198012-8 s DE-188 http://www.loc.gov/catdir/toc/ecip0518/2005024155.html Table of contents HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=016657308&sequence=000008&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Kransdorff, Arnold Corporate DNA using organizational memory to improve poor decision-making Corporate culture Decision making Industrial productivity Organizational effectiveness Knowledge management Organisatorisches Lernen (DE-588)4198012-8 gnd Wissensmanagement (DE-588)4561842-2 gnd Unternehmen (DE-588)4061963-1 gnd |
| subject_GND | (DE-588)4198012-8 (DE-588)4561842-2 (DE-588)4061963-1 |
| title | Corporate DNA using organizational memory to improve poor decision-making |
| title_auth | Corporate DNA using organizational memory to improve poor decision-making |
| title_exact_search | Corporate DNA using organizational memory to improve poor decision-making |
| title_exact_search_txtP | Corporate DNA using organizational memory to improve poor decision-making |
| title_full | Corporate DNA using organizational memory to improve poor decision-making Arnold Kransdorff |
| title_fullStr | Corporate DNA using organizational memory to improve poor decision-making Arnold Kransdorff |
| title_full_unstemmed | Corporate DNA using organizational memory to improve poor decision-making Arnold Kransdorff |
| title_short | Corporate DNA |
| title_sort | corporate dna using organizational memory to improve poor decision making |
| title_sub | using organizational memory to improve poor decision-making |
| topic | Corporate culture Decision making Industrial productivity Organizational effectiveness Knowledge management Organisatorisches Lernen (DE-588)4198012-8 gnd Wissensmanagement (DE-588)4561842-2 gnd Unternehmen (DE-588)4061963-1 gnd |
| topic_facet | Corporate culture Decision making Industrial productivity Organizational effectiveness Knowledge management Organisatorisches Lernen Wissensmanagement Unternehmen |
| url | http://www.loc.gov/catdir/toc/ecip0518/2005024155.html http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=016657308&sequence=000008&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
| work_keys_str_mv | AT kransdorffarnold corporatednausingorganizationalmemorytoimprovepoordecisionmaking |