Emotional labour in health care: the unmanaged heart of nursing
Based on original empirical research and narratives from nurses, this book introduces the concept of emotional labour and its historical and political context. It provides an original, but easily recognisable typology, and emphasizes that it is a complex emotion that drives emotional labour within t...
Saved in:
| Main Author: | |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
London [u.a.]
Routledge
2008
|
| Edition: | 1. publ. |
| Series: | Critical studies in health and society
|
| Subjects: | |
| Online Access: | Inhaltsverzeichnis |
| Summary: | Based on original empirical research and narratives from nurses, this book introduces the concept of emotional labour and its historical and political context. It provides an original, but easily recognisable typology, and emphasizes that it is a complex emotion that drives emotional labour within the healthcare setting. |
| Physical Description: | XIV, 232 S. graph. Darst. |
| ISBN: | 9780415409537 0415409543 |
Staff View
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| 520 | 3 | |a Based on original empirical research and narratives from nurses, this book introduces the concept of emotional labour and its historical and political context. It provides an original, but easily recognisable typology, and emphasizes that it is a complex emotion that drives emotional labour within the healthcare setting. | |
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Record in the Search Index
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|---|---|
| adam_text | Contents
List of illustrations ix
Table of vignettes xi
Preface xiii
Acknowledgements xv
Introduction: challenging current conceptualisations
of emotional labour 1
PARTI
Understanding emotional labour in nursing: a theoretical
approach 9
Vignette 1 Half measures 11
1 Emotion management and emotional labour: the work
of Arlie Russell Hochschild 13
Vignette 2 Alix s dad 27
2 Emotional labour in health care 29
Vignette 3 The scrotal drain 49
3 Emotion and cognition 51
Vignette 4 The murderer 65
4 Synthesising Darwin and Freud with interactionist theory 68
Vignette 5 Maxine s rant 88
5 Emotion and personal and social identity 90
viii Contents
PARTn
Developing emotional labour in nursing: a theoretically
informed empirical approach 115
Vignette 6 An average shift 117
6 The emotional field 120
Vignette 7 The complaint 142
7 Therapeutic emotional labour 143
Vignette 8 The NG tube 158
8 Instrumental emotional labour 161
Vignette 9 Breaking the shame Spiral 174
9 Collegial emotional labour 178
Vignette 10 The dying lady 198
10 Reflexive emotion management 201
Bibliography 220
Index 227
Illustrations
Figures
5.1 Negative feedback in the inner dialogue 109
6.1 WardBlayout 127
9.1 Typology of emotional labour 196
Tables
3.1 Four key differences between the emotional labour of nurses
and that of flight attendants 53
5.1 Emotion Orders 93
5.2 The inner dialogue 100
7.1 Therapeutic emotional labour 147
8.1 Instrumental emotional labour 163
9.1 Collegial emotional labour 182
Cartoons
Speed-up! 23
Characteristics of emotional labour 30
Emotional juggler 38
Emotion constructionist 52
Cognition ice cream 57
Emotion work 72
Self-deception 75
Empty bed syndrome 79
Sudden panic 85
The concert pianist 95
Caring for the vomiting patient 107
Nursing stories 134
Exchanging confidences 145
Don t worry! 165
Learning clinical skills 166
x Illustrations
Communication conduit 179
The handmaiden! 181
The perfect nurse 216
Working together 219
|
| adam_txt |
Contents
List of illustrations ix
Table of vignettes xi
Preface xiii
Acknowledgements xv
Introduction: challenging current conceptualisations
of emotional labour 1
PARTI
Understanding emotional labour in nursing: a theoretical
approach 9
Vignette 1 'Half measures' 11
1 Emotion management and emotional labour: the work
of Arlie Russell Hochschild 13
Vignette 2 'Alix's dad' 27
2 Emotional labour in health care 29
Vignette 3 'The scrotal drain 49
3 Emotion and cognition 51
Vignette 4 'The murderer' 65
4 Synthesising Darwin and Freud with interactionist theory 68
Vignette 5 'Maxine's rant' 88
5 Emotion and personal and social identity 90
viii Contents
PARTn
Developing emotional labour in nursing: a theoretically
informed empirical approach 115
Vignette 6 'An average shift' 117
6 The emotional field 120
Vignette 7 'The complaint' 142
7 Therapeutic emotional labour 143
Vignette 8 'The NG tube' 158
8 Instrumental emotional labour 161
Vignette 9 'Breaking the shame Spiral' 174
9 Collegial emotional labour 178
Vignette 10 'The dying lady' 198
10 Reflexive emotion management 201
Bibliography 220
Index 227
Illustrations
Figures
5.1 Negative feedback in the inner dialogue 109
6.1 WardBlayout 127
9.1 Typology of emotional labour 196
Tables
3.1 Four key differences between the emotional labour of nurses
and that of flight attendants 53
5.1 Emotion Orders 93
5.2 The inner dialogue 100
7.1 Therapeutic emotional labour 147
8.1 Instrumental emotional labour 163
9.1 Collegial emotional labour 182
Cartoons
Speed-up! 23
Characteristics of emotional labour 30
Emotional juggler 38
Emotion constructionist 52
Cognition ice cream 57
Emotion work 72
Self-deception 75
Empty bed syndrome 79
Sudden panic 85
The concert pianist 95
Caring for the vomiting patient 107
Nursing stories 134
Exchanging confidences 145
Don't worry! 165
Learning clinical skills 166
x Illustrations
Communication conduit 179
The handmaiden! 181
The perfect nurse 216
Working together 219 |
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| index_date | 2024-07-02T21:31:22Z |
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| isbn | 9780415409537 0415409543 |
| language | English |
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| physical | XIV, 232 S. graph. Darst. |
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| spelling | Theodosius, Catherine Verfasser aut Emotional labour in health care the unmanaged heart of nursing Catherine Theodosius 1. publ. London [u.a.] Routledge 2008 XIV, 232 S. graph. Darst. txt rdacontent n rdamedia nc rdacarrier Critical studies in health and society Based on original empirical research and narratives from nurses, this book introduces the concept of emotional labour and its historical and political context. It provides an original, but easily recognisable typology, and emphasizes that it is a complex emotion that drives emotional labour within the healthcare setting. Psychologie Nursing Psychological aspects Nurse and patient Emotions Nurses psychology Nursing Care psychology Krankenpflege (DE-588)4032813-2 gnd rswk-swf Psychische Belastung (DE-588)4176184-4 gnd rswk-swf Krankenpflege (DE-588)4032813-2 s Psychische Belastung (DE-588)4176184-4 s b DE-604 HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=016604514&sequence=000004&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Theodosius, Catherine Emotional labour in health care the unmanaged heart of nursing Psychologie Nursing Psychological aspects Nurse and patient Emotions Nurses psychology Nursing Care psychology Krankenpflege (DE-588)4032813-2 gnd Psychische Belastung (DE-588)4176184-4 gnd |
| subject_GND | (DE-588)4032813-2 (DE-588)4176184-4 |
| title | Emotional labour in health care the unmanaged heart of nursing |
| title_auth | Emotional labour in health care the unmanaged heart of nursing |
| title_exact_search | Emotional labour in health care the unmanaged heart of nursing |
| title_exact_search_txtP | Emotional labour in health care the unmanaged heart of nursing |
| title_full | Emotional labour in health care the unmanaged heart of nursing Catherine Theodosius |
| title_fullStr | Emotional labour in health care the unmanaged heart of nursing Catherine Theodosius |
| title_full_unstemmed | Emotional labour in health care the unmanaged heart of nursing Catherine Theodosius |
| title_short | Emotional labour in health care |
| title_sort | emotional labour in health care the unmanaged heart of nursing |
| title_sub | the unmanaged heart of nursing |
| topic | Psychologie Nursing Psychological aspects Nurse and patient Emotions Nurses psychology Nursing Care psychology Krankenpflege (DE-588)4032813-2 gnd Psychische Belastung (DE-588)4176184-4 gnd |
| topic_facet | Psychologie Nursing Psychological aspects Nurse and patient Emotions Nurses psychology Nursing Care psychology Krankenpflege Psychische Belastung |
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