Frameworks for IT management:
Saved in:
| Format: | Book |
|---|---|
| Language: | English |
| Published: |
Zaltbommel
Van Haren
2006
|
| Edition: | 1. ed., 2. impr. |
| Series: | ITSM library
|
| Subjects: | |
| Online Access: | Inhaltsverzeichnis |
| Physical Description: | XVII, 227 S. Ill., graph. Darst. |
| ISBN: | 9077212906 9789077212905 |
Staff View
MARC
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| 245 | 1 | 0 | |a Frameworks for IT management |c [eds. : Jan van Bon ... ] |
| 250 | |a 1. ed., 2. impr. | ||
| 264 | 1 | |a Zaltbommel |b Van Haren |c 2006 | |
| 300 | |a XVII, 227 S. |b Ill., graph. Darst. | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b n |2 rdamedia | ||
| 338 | |b nc |2 rdacarrier | ||
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| 650 | 7 | |a Informatiemanagement |2 gtt | |
| 650 | 7 | |a Informatietechnologie |2 gtt | |
| 650 | 4 | |a Information technology |x Management | |
| 650 | 4 | |a Information technology |x Quality control |x Standards | |
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| 700 | 1 | |a Bon, Jan van |e Sonstige |4 oth | |
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| 943 | 1 | |a oai:aleph.bib-bvb.de:BVB01-016594776 | |
Record in the Search Index
| _version_ | 1820882376651177984 |
|---|---|
| adam_text |
Titel: Frameworks for IT management
Autor: Bon, Jan van
Jahr: 2006
Contents
Colophon.IV
Foreword.V
Endorsement Statement.VI
Acknowledgements.VII
Authors.VII
Additional reviewers.XI
Editorial support.XI
Contents.XII
Introduction.1
1 TQM -Total Quality Management.9
1.1 Origin/history.9
1.2 Where is TQM used?.12
1.3 Description.12
1.4 Approach/how to.13
1.5 Relevance to IT management.15
1.6 Strengths and weaknesses.15
1.7 Cross-references/relationships.16
1.8 Links and literature.17
2 ISO 9000 - Quality Management Systems 19
2.1 Origin/history.19
2.2 Where is ISO 9000 used?.20
2.3 Description and core graphics._.22
2.4 Approach/how to.23
2.5 Relevance to IT management.25
2.6 Strengths and weaknesses.25
2.7 Cross-references/relationships.26
2.8 Links and literature.27
3 TickIT - Software Quality Management.29
3.1 Origin/history._.29
3.2 Where is TickIT used?.30
3.3 Description and core graphics. . .30
3.4 Approach/how to.31
3.5 Relevance to IT management.31
3.6 Strengths and weaknesses.32
XII
3.7 Cross-references/relationships._.33
3.8 Links and literature.33
4 ISO 27001 - Information Security Management Systems.35
4.1 Origin/history.35
4.2 Where is ISO 27001 used?.36
4.3 Description and core graphics.36
4.4 Approach/how to.36
4.5 Relevance to IT management._.43
4.6 Strengths and weaknesses._.43
4.7 Cross-references/relationships.44
4.8 Links and literature.44
5 ISO/IEC 20000 - ITSM Standard 45
5.1 Origin/history.45
5.2 Where is ISO/IEC 20000 used?.46
5.3 Description and core graphics.46
5.4 Approach/how to._.50
5.5 Relevance to IT management.5 0
5.6 Strengths and weaknesses.50
5.7 Cross-references/relationships.51
5.8 Links and literature.51
6 IT Service CMM - the IT Service Capability Maturity Model_.53
6.1 Origin/history.-._._.--------------.53
6.2 Where is the IT Service CMM used?._.54
6.3 Description and core graphics.-._._.54
6.4 Approach/how to.58
6.5 Relevance to IT management.------.58
6.6 Strengths and weaknesses.-.58
6.7 Cross-references/relationships.—._.58
6.8 Links and literature.-------.59
7 Six Sigma.------.-.61
7.1 Origin/history.—.-.61
7.2 Where is the Six Sigma methodology used?.-._.-.62
7.3 Description and core graphics.-----._._.63
7.4 Approach/how to.-.------------.—.65
7.5 Relevance to IT management._._.-----------._.-------68
7.6 Strengths and weaknesses.-----------.------------.69
7.7 Cross-references/relationships.------._.------------ -.69
7.8 Links and literature.-.-.-----.71
XIII
8 eSCM-SP v2: eSourcing Capability Model for Service Providers, Version 2.73
8.1 Origin/history.73
8.2 Where is eSCM-SP v2 used?.74
8.3 Description and core graphics.75
8.4 Approach/how to. 78
8.5 Relevance to IT management.79
8.6 Strengths and weaknesses.80
8.7 Cross-references/relationships.80
8.8 Links and literature.81
9 IT Balanced Scorecard.83
9.1 Origin/history. . .83
9.2 Where is the IT Balanced Scorecard used?.83
9.3 Description and core graphics. . .84
9.4 Approach/how to.89
9.5 Relevance to IT management.90
9.6 Strengths and weaknesses.91
9.7 Cross-references/relationships.91
9.8 Links and literature.93
10 AS 8015-2005 - Australian Standard for Corporate Governance of IT 95
10.1 Origin/history.96
10.2 Where is AS 8015 used?.97
10.3 Description and core graphics.98
10.4 Approach/how to.99
10.5 Relevance to IT management.101
10.6 Strengths and weaknesses.101
10.7 Cross-references/relationships.101
10.8 Links and literature.102
11 CobiT - Control Objectives for Information and related Technology.103
11.1 Origin/history.103
11.2 Where is CobiT used?.104
11.3 Description and core graphics.105
11.4 Approach/how to.109
11.5 Relevance to IT management.110
11.6 Strengths and weaknesses.110
11.7 Cross-reference/relationships.Ill
11.8 Links and literature.112
12 M_o_R - Management of Risk.„.115
12.1 Origin/history.115
12.2 Where is Management of Risk used?.;.115
12.3 Description and core graphics.116
12.4 Approach/how to. _ .117
XIV
12.5 Relevance to IT management.117
12.6 Strengths and weaknesses.118
12.7 Cross-reference/relationships.118
12.8 Links and literature._.118
13 Generic Framework for Information Management.121
13.1 Origin/history._.121
13.2 Where is the Generic Framework for Information Management used?.121
13.3 Description and core graphics.122
13.4 Approach/how to.124
13.5 Relevance to IT management.125
13.6 Strengths and weaknesses.127
13.7 Cross-references/relationships.127
13.8 Links and literature.130
14 BiSL - Business Information Services Library._.133
14.1 Origin/history.134
14.2 Where is BiSL used?.134
14.3 Description and core graphics. 135
14.4 Approach/how to.137
14.5 Relevance to IT management._.138
14.6 Strengths and weaknesses.139
14.7 Cross-references/relationships.139
14.8 Links and literature._.-.140
15 ISPL - the Information Services Procurement Library.141
15.1 Origin/history.141
15.2 Where is ISPL used?.142
15.3 Description and core graphics.-142
15.4 Approach/how to.146
15.5 Relevance to IT management.-----.-------._.146
15.6 Strengths and weaknesses._.-------._._.146
15.7 Cross-references/relationships._.—.147
15.8 Links and literature.-.—.148
16 ITIL - the IT Infrastructure Library. -.—.149
16.1 Origin/history._.---------------.—.-.149
16.2 Where is ITIL used?.—.-.149
16.3 Description and core graphics.—.-------------------.—.-150
16.4 Approach/how to.151
16.5 Relevance to IT management.-._.-----._.158
16.6 Strengths and weaknesses.-----------------------------.159
16.7 Cross-references/relationships.--------------------.159
16.8 Links and literature._.------------.---------.-.-------.-.160
XV
17 eTOM — the Enhanced Telecom Operations Map.161
17.1 Origin/history.161
17.2 Where is eTOM used?.162
17.3 Description and core graphics.163
17.4 Approach/how to.165
17.5 Relevance to IT management.166
17.6 Strengths and weaknesses.167
17.7 Cross-references/relationships.167
17.8 Links and literature.169
18 ASL — Application Services Library.171
18.1 Origin/history.171
18.2 Where is ASL used?.172
18.3 Description and core graphics.172
18.4 Approach/how to.176
18.5 Relevance to IT management.177
18.6 Strengths and weaknesses.177
18.7 Cross-references/relationships.177
18.8 Links and literature._.179
19 MSP - Managing Successful Programmes.181
19.1 Origin/history.181
19.2 Where is MSP used?.182
19.3 Description and core graphics.183
19.4 Approach/how to.189
19.5 Relevance to IT management.190
19.6 Strengths and weaknesses.190
19.7 Cross-references/relationships.191
19.8 Links and literature.191
20 PRINCE2 - PRojects IN Controlled Environments 193
20.1 Origin/history.193
20.2 Where is PRINCE2 used?.194
20.3 Description and core graphics.194
20.4 Approach/how to.201
20.5 Relevance to IT management.201
20.6 Strengths and weaknesses.202
20.7 Cross-references/relationships.202
20.8 Links and literature._.204
21 PMBoK - the Project Management Body of Knowledge.205
21.1 Origin/history._.206
21.2 Where is the PMBoK used?._.206
21.3 Description and core graphics.-.208
21.4 Approach/how to.212
XVI
21.5 Relevance to IT management.213
21.6 Strengths and weaknesses.215
21.7 Cross-references/relationships.215
21.8 Links and literature.216
21.9 Acronyms.217
22 ICB - IPMA Competence Baseline.219
22.1 Origin/history.219
22.2 Where is the IPMA Competence Baseline used?.220
22.3 Description and core graphics.220
22.4 Approach/how to.224
22.5 Relevance to IT management. 224
22.6 Strengths and weaknesses.224
22.7 Cross-references/relationships.225
22.8 Links and literature.226
XVII |
| adam_txt |
Titel: Frameworks for IT management
Autor: Bon, Jan van
Jahr: 2006
Contents
Colophon.IV
Foreword.V
Endorsement Statement.VI
Acknowledgements.VII
Authors.VII
Additional reviewers.XI
Editorial support.XI
Contents.XII
Introduction.1
1 TQM -Total Quality Management.9
1.1 Origin/history.9
1.2 Where is TQM used?.12
1.3 Description.12
1.4 Approach/how to.13
1.5 Relevance to IT management.15
1.6 Strengths and weaknesses.15
1.7 Cross-references/relationships.16
1.8 Links and literature.17
2 ISO 9000 - Quality Management Systems 19
2.1 Origin/history.19
2.2 Where is ISO 9000 used?.20
2.3 Description and core graphics._.22
2.4 Approach/how to.23
2.5 Relevance to IT management.25
2.6 Strengths and weaknesses.25
2.7 Cross-references/relationships.26
2.8 Links and literature.27
3 TickIT - Software Quality Management.29
3.1 Origin/history._.29
3.2 Where is TickIT used?.30
3.3 Description and core graphics. . .30
3.4 Approach/how to.31
3.5 Relevance to IT management.31
3.6 Strengths and weaknesses.32
XII
3.7 Cross-references/relationships._.33
3.8 Links and literature.33
4 ISO 27001 - Information Security Management Systems.35
4.1 Origin/history.35
4.2 Where is ISO 27001 used?.36
4.3 Description and core graphics.36
4.4 Approach/how to.36
4.5 Relevance to IT management._.43
4.6 Strengths and weaknesses._.43
4.7 Cross-references/relationships.44
4.8 Links and literature.44
5 ISO/IEC 20000 - ITSM Standard 45
5.1 Origin/history.45
5.2 Where is ISO/IEC 20000 used?.46
5.3 Description and core graphics.46
5.4 Approach/how to._.50
5.5 Relevance to IT management.5 0
5.6 Strengths and weaknesses.50
5.7 Cross-references/relationships.51
5.8 Links and literature.51
6 IT Service CMM - the IT Service Capability Maturity Model_.53
6.1 Origin/history.-._._.--------------.53
6.2 Where is the IT Service CMM used?._.54
6.3 Description and core graphics.-._._.54
6.4 Approach/how to.58
6.5 Relevance to IT management.------.58
6.6 Strengths and weaknesses.-.58
6.7 Cross-references/relationships.—._.58
6.8 Links and literature.-------.59
7 Six Sigma.------.-.61
7.1 Origin/history.—.-.61
7.2 Where is the Six Sigma methodology used?.-._.-.62
7.3 Description and core graphics.-----._._.63
7.4 Approach/how to.-.------------.—.65
7.5 Relevance to IT management._._.-----------._.-------68
7.6 Strengths and weaknesses.-----------.------------.69
7.7 Cross-references/relationships.------._.------------ -.69
7.8 Links and literature.-.-.-----.71
XIII
8 eSCM-SP v2: eSourcing Capability Model for Service Providers, Version 2.73
8.1 Origin/history.73
8.2 Where is eSCM-SP v2 used?.74
8.3 Description and core graphics.75
8.4 Approach/how to. 78
8.5 Relevance to IT management.79
8.6 Strengths and weaknesses.80
8.7 Cross-references/relationships.80
8.8 Links and literature.81
9 IT Balanced Scorecard.83
9.1 Origin/history. . .83
9.2 Where is the IT Balanced Scorecard used?.83
9.3 Description and core graphics. . .84
9.4 Approach/how to.89
9.5 Relevance to IT management.90
9.6 Strengths and weaknesses.91
9.7 Cross-references/relationships.91
9.8 Links and literature.93
10 AS 8015-2005 - Australian Standard for Corporate Governance of IT 95
10.1 Origin/history.96
10.2 Where is AS 8015 used?.97
10.3 Description and core graphics.98
10.4 Approach/how to.99
10.5 Relevance to IT management.101
10.6 Strengths and weaknesses.101
10.7 Cross-references/relationships.101
10.8 Links and literature.102
11 CobiT - Control Objectives for Information and related Technology.103
11.1 Origin/history.103
11.2 Where is CobiT used?.104
11.3 Description and core graphics.105
11.4 Approach/how to.109
11.5 Relevance to IT management.110
11.6 Strengths and weaknesses.110
11.7 Cross-reference/relationships.Ill
11.8 Links and literature.112
12 M_o_R - Management of Risk.„.115
12.1 Origin/history.115
12.2 Where is Management of Risk used?.;.115
12.3 Description and core graphics.116
12.4 Approach/how to. _ .117
XIV
12.5 Relevance to IT management.117
12.6 Strengths and weaknesses.118
12.7 Cross-reference/relationships.118
12.8 Links and literature._.118
13 Generic Framework for Information Management.121
13.1 Origin/history._.121
13.2 Where is the Generic Framework for Information Management used?.121
13.3 Description and core graphics.122
13.4 Approach/how to.124
13.5 Relevance to IT management.125
13.6 Strengths and weaknesses.127
13.7 Cross-references/relationships.127
13.8 Links and literature.130
14 BiSL - Business Information Services Library._.133
14.1 Origin/history.134
14.2 Where is BiSL used?.134
14.3 Description and core graphics. 135
14.4 Approach/how to.137
14.5 Relevance to IT management._.138
14.6 Strengths and weaknesses.139
14.7 Cross-references/relationships.139
14.8 Links and literature._.-.140
15 ISPL - the Information Services Procurement Library.141
15.1 Origin/history.141
15.2 Where is ISPL used?.142
15.3 Description and core graphics.-142
15.4 Approach/how to.146
15.5 Relevance to IT management.-----.-------._.146
15.6 Strengths and weaknesses._.-------._._.146
15.7 Cross-references/relationships._.—.147
15.8 Links and literature.-.—.148
16 ITIL - the IT Infrastructure Library. -.—.149
16.1 Origin/history._.---------------.—.-.149
16.2 Where is ITIL used?.—.-.149
16.3 Description and core graphics.—.-------------------.—.-150
16.4 Approach/how to.151
16.5 Relevance to IT management.-._.-----._.158
16.6 Strengths and weaknesses.-----------------------------.159
16.7 Cross-references/relationships.--------------------.159
16.8 Links and literature._.------------.---------.-.-------.-.160
XV
17 eTOM — the Enhanced Telecom Operations Map.161
17.1 Origin/history.161
17.2 Where is eTOM used?.162
17.3 Description and core graphics.163
17.4 Approach/how to.165
17.5 Relevance to IT management.166
17.6 Strengths and weaknesses.167
17.7 Cross-references/relationships.167
17.8 Links and literature.169
18 ASL — Application Services Library.171
18.1 Origin/history.171
18.2 Where is ASL used?.172
18.3 Description and core graphics.172
18.4 Approach/how to.176
18.5 Relevance to IT management.177
18.6 Strengths and weaknesses.177
18.7 Cross-references/relationships.177
18.8 Links and literature._.179
19 MSP - Managing Successful Programmes.181
19.1 Origin/history.181
19.2 Where is MSP used?.182
19.3 Description and core graphics.183
19.4 Approach/how to.189
19.5 Relevance to IT management.190
19.6 Strengths and weaknesses.190
19.7 Cross-references/relationships.191
19.8 Links and literature.191
20 PRINCE2 - PRojects IN Controlled Environments 193
20.1 Origin/history.193
20.2 Where is PRINCE2 used?.194
20.3 Description and core graphics.194
20.4 Approach/how to.201
20.5 Relevance to IT management.201
20.6 Strengths and weaknesses.202
20.7 Cross-references/relationships.202
20.8 Links and literature._.204
21 PMBoK - the Project Management Body of Knowledge.205
21.1 Origin/history._.206
21.2 Where is the PMBoK used?._.206
21.3 Description and core graphics.-.208
21.4 Approach/how to.212
XVI
21.5 Relevance to IT management.213
21.6 Strengths and weaknesses.215
21.7 Cross-references/relationships.215
21.8 Links and literature.216
21.9 Acronyms.217
22 ICB - IPMA Competence Baseline.219
22.1 Origin/history.219
22.2 Where is the IPMA Competence Baseline used?.220
22.3 Description and core graphics.220
22.4 Approach/how to.224
22.5 Relevance to IT management. 224
22.6 Strengths and weaknesses.224
22.7 Cross-references/relationships.225
22.8 Links and literature.226
XVII |
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| building | Verbundindex |
| bvnumber | BV023412182 |
| classification_rvk | QP 345 |
| classification_tum | DAT 060f |
| ctrlnum | (OCoLC)455928484 (DE-599)BVBBV023412182 |
| dewey-full | 658.4038 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.4038 |
| dewey-search | 658.4038 |
| dewey-sort | 3658.4038 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Informatik Wirtschaftswissenschaften |
| discipline_str_mv | Informatik Wirtschaftswissenschaften |
| edition | 1. ed., 2. impr. |
| format | Book |
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| id | DE-604.BV023412182 |
| illustrated | Illustrated |
| index_date | 2024-07-02T21:27:58Z |
| indexdate | 2025-01-10T17:05:54Z |
| institution | BVB |
| isbn | 9077212906 9789077212905 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-016594776 |
| oclc_num | 455928484 |
| open_access_boolean | |
| owner | DE-M347 DE-19 DE-BY-UBM |
| owner_facet | DE-M347 DE-19 DE-BY-UBM |
| physical | XVII, 227 S. Ill., graph. Darst. |
| publishDate | 2006 |
| publishDateSearch | 2006 |
| publishDateSort | 2006 |
| publisher | Van Haren |
| record_format | marc |
| series2 | ITSM library |
| spelling | Frameworks for IT management [eds. : Jan van Bon ... ] 1. ed., 2. impr. Zaltbommel Van Haren 2006 XVII, 227 S. Ill., graph. Darst. txt rdacontent n rdamedia nc rdacarrier ITSM library Informatiemanagement gtt Informatietechnologie gtt Information technology Management Information technology Quality control Standards Management (DE-588)4037278-9 gnd rswk-swf Informationstechnik (DE-588)4026926-7 gnd rswk-swf Informationstechnik (DE-588)4026926-7 s Management (DE-588)4037278-9 s DE-604 Bon, Jan van Sonstige oth HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=016594776&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Frameworks for IT management Informatiemanagement gtt Informatietechnologie gtt Information technology Management Information technology Quality control Standards Management (DE-588)4037278-9 gnd Informationstechnik (DE-588)4026926-7 gnd |
| subject_GND | (DE-588)4037278-9 (DE-588)4026926-7 |
| title | Frameworks for IT management |
| title_auth | Frameworks for IT management |
| title_exact_search | Frameworks for IT management |
| title_exact_search_txtP | Frameworks for IT management |
| title_full | Frameworks for IT management [eds. : Jan van Bon ... ] |
| title_fullStr | Frameworks for IT management [eds. : Jan van Bon ... ] |
| title_full_unstemmed | Frameworks for IT management [eds. : Jan van Bon ... ] |
| title_short | Frameworks for IT management |
| title_sort | frameworks for it management |
| topic | Informatiemanagement gtt Informatietechnologie gtt Information technology Management Information technology Quality control Standards Management (DE-588)4037278-9 gnd Informationstechnik (DE-588)4026926-7 gnd |
| topic_facet | Informatiemanagement Informatietechnologie Information technology Management Information technology Quality control Standards Management Informationstechnik |
| url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=016594776&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
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