Performance evaluation: proven approaches for improving program and organizational performance
Saved in:
| Main Author: | |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
San Francisco, Calif.
Jossey-Bass
c2008
|
| Edition: | 1. ed. |
| Subjects: | |
| Online Access: | Publisher description Table of contents only Contributor biographical information Inhaltsverzeichnis |
| Item Description: | Includes bibliographical references and index |
| Physical Description: | XIV, 304 S. graph. Darst. |
| ISBN: | 9780787988838 |
Staff View
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| 264 | 1 | |a San Francisco, Calif. |b Jossey-Bass |c c2008 | |
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| 650 | 7 | |a Werknemers |2 gtt | |
| 650 | 4 | |a Employees |x Rating of | |
| 650 | 4 | |a Performance standards | |
| 650 | 4 | |a Organizational effectiveness | |
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Record in the Search Index
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|---|---|
| adam_text | Q) JOSSEY-BASS D A WILEY IMPRINT WWW.JOSSEYBASS.COM ACKNOWLEDGMENTS XI
PREFACE XIII THE AUTHOR XV PART ONE: INTRODUCTION TO EVALUATION OWE:
FOUNDATIONS OF EVALUATION 3 A BRIEF OVERVIEW OF EVALUATION HISTORY 4
EVALUATION: PURPOSE AND DEFINITION 5 PERFORMANCE IMPROVEMENT: A
CONCEPTUAL FRAMEWORK 8 MAKING EVALUATION HAPPEN: ENSURING STAKEHOLDERS
BUY-IN 9 THE EVALUATOR: A JOB OR A ROLE? 10 THE RELATIONSHIP TO OTHER
INVESTIGATIVE PROCESSES 11 WHEN DOES EVALUATION OCCUR? 15 GENERAL
EVALUATION ORIENTATIONS 18 CHALLENGES THAT EVALUATORS FACE 20 ENSURING
COMMITMENT 23 : BENEFITS OF EVALUATION 24 BASIC DEFINITIONS 25 TWO:
PRINCIPLES OF PERFORMANCE-BASED EVALUATION 27 PRINCIPLE 1: EVALUATION IS
BASED ON ASKING THE RIGHT QUESTIONS 28 PRINCIPLE 2: EVALUATION OF
PROCESS IS A FUNCTION OF OBTAINED RESULTS 32 VI CONTENTS PRINCIPLE 3:
GOALS AND OBJECTIVES OF ORGANIZATIONS SHOULD BE BASED ON VALID NEEDS 33
PRINCIPLE 4: DERIVE VALID NEEDS USING A TOP-DOWN APPROACH 34 PRINCIPLE
5: EVERY ORGANIZATION SHOULD AIM FOR THE BEST THAT SOCIETY CAN ATTAIN 34
PRINCIPLE 6: THE SET OF EVALUATION QUESTIONS DRIVES THE EVALUATION STUDY
35 PART TWO: MODELS OF EVALUATION THREE: OVERVIEW OF EXISTING EVALUATION
MODELS 39 OVERVIEW OF CLASSIC EVALUATION MODELS 40 SELECTED EVALUATION
MODELS 42 SELECTING A MODEL 43 CONCEPTUALIZING A USEFUL EVALUATION THAT
FITS THE SITUATION 44 FOUR: KIRKPATRICK S FOUR LEVELS OF EVALUATION 47
KIRKPATRICK S LEVELS 49 COMMENTS ON THE MODEL 54 STRENGTHS AND
LIMITATIONS 55 APPLICATION EXAMPLE: WAGNER (1995) 56 FIVE: PHILLIPS S
RETURN-ON-INVESTMENT METHODOLOGY 61 PHILLIPS S ROI PROCESS 63 COMMENTS
ON THE MODEL 67 STRENGTHS AND LIMITATIONS 70 APPLICATION EXAMPLE: BLAKE
(1999) 70 CONTENTS VII SIX: BRINKERHOFF S SUCCESS CASE METHOD 75 THE SCM
PROCESS 77 STRENGTHS AND WEAKNESSES 78 APPLICATION EXAMPLE: BRINKERHOFF
(2005) 79 SEVEM: THE IMPACT EVALUATION PROCESS 81 THE ELEMENTS OF THE
PROCESS 83 COMMENTS ON THE MODEL 96 STRENGTHS AND LIMITATIONS 97
APPLICATION EXAMPLE 97 EIGHT: THE CIPP MODEL 107 STUFFLEBEAM S FOUR
TYPES OF EVALUATION 108 ARTICULATING CORE VALUES OF PROGRAMS AND
SOLUTIONS 111 METHODS USED IN CIPP EVALUATIONS 112 STRENGTHS AND
LIMITATIONS 113 APPLICATION EXAMPLE: FILELLA-GUIU AND BLANCH-PANA (2002)
113 WINE: EVALUATING EVALUATIONS 117 EVALUATION STANDARDS 119 THE
AMERICAN EVALUATION ASSOCIATION PRINCIPLES FOR EVALUATORS 120
APPLICATION EXAMPLE: LYNCH ET AL. (2003) 122 PART THREE: TOOLS AND
TECHNIQUES OF EVALUATION TEFOS: DATA 133 CHARACTERISTICS OF DATA 135
SCALES OF MEASUREMENT 137 DEFINING REQUIRED DATA FROM PERFORMANCE
OBJECTIVES 139 VIII CONTENTS DERIVING MEASURABLE INDICATORS 141 FINDING
DATA SOURCES 152 FOLLOW-UP QUESTIONS AND DATA 155 ELEVEN: DATA
COLLECTION 159 OBSERVATION METHODOLOGY AND THE PURPOSE OF MEASUREMENT
160 DESIGNING THE EXPERIMENT 186 PROBLEMS WITH CLASSIC EXPERIMENTAL
STUDIES IN APPLIED SETTINGS 188 TIME-SERIES STUDIES 188 SIMULATIONS AND
GAMES 189 DOCUMENT-CENTERED METHODS 191 CONCLUSION 192 TWELVE: ANALYSIS
OF EVALUATION DATA: TOOLS AND TECHNIQUES 195 ANALYSIS OF MODELS AND
PATTERNS 196 ANALYSIS USING STRUCTURED DISCUSSION 197 METHODS OF
QUANTITATIVE ANALYSIS 199 STATISTICS 200 GRAPHICAL REPRESENTATIONS OF
DATA 210 MEASURES OF RELATIONSHIP 212 INFERENTIAL STATISTICS: PARAMETRIC
AND NONPARAMETRIC 214 INTERPRETATION 217 THIRTEEN: COMMUNICATING THE
FINDINGS 221 RECOMMENDATIONS 222 CONSIDERATIONS FOR IMPLEMENTING
RECOMMENDATIONS 225 DEVELOPING THE THE EVALUATOR S REPORT ROLE AFTER THE
REPORT CONTENTS IX 226 235 PART FOUR: CONTINUAL IMPROVEMENT FOURTEEN:
COMMON ERRORS IN EVALUATION ERRORS OF SYSTEM MAPPING ERRORS OF LOGIC
ERRORS OF PROCEDURE CONCLUSION FIFTEEN: CONTINUAL IMPROVEMENT WHAT IS
CONTINUAL IMPROVEMENT? MONITORING PERFORMANCE ADJUSTING PERFORMANCE THE
ROLE OF LEADERSHIP SIXTEEN: CONTRACTING FOR EVALUATION SERVICES THE
CONTRACT CONTRACTING CONTROLS ETHICS AND PROFESSIONALISM SAMPLE
STATEMENT OF WORK SEVENTEEN: INTELLIGENCE GATHERING FOR DECISION MAKING
PERFORMANCE MEASUREMENT SYSTEMS ISSUES IN PERFORMANCE MEASUREMENT
SYSTEMS CONCLUSION 239 240 242 244 246 249 250 250 253 254 257 258 260
262 262 271 273 275 277 X CONTENTS EIGHTEEN: THE FUTURE OF EVALUATION IN
PERFORMANCE IMPROVEMENT 279 EVALUATION AND MEASUREMENT IN PERFORMANCE
IMPROVEMENT TODAY 281 WHAT DOES THE FUTURE HOLD? 282 CONCLUSION 283
REFERENCES AND RELATED READINGS 285 INDEX 295
|
| adam_txt |
Q) JOSSEY-BASS D A WILEY IMPRINT WWW.JOSSEYBASS.COM ACKNOWLEDGMENTS XI
PREFACE XIII THE AUTHOR XV PART ONE: INTRODUCTION TO EVALUATION OWE:
FOUNDATIONS OF EVALUATION 3 A BRIEF OVERVIEW OF EVALUATION HISTORY 4
EVALUATION: PURPOSE AND DEFINITION 5 PERFORMANCE IMPROVEMENT: A
CONCEPTUAL FRAMEWORK 8 MAKING EVALUATION HAPPEN: ENSURING STAKEHOLDERS'
BUY-IN 9 THE EVALUATOR: A JOB OR A ROLE? 10 THE RELATIONSHIP TO OTHER
INVESTIGATIVE PROCESSES 11 WHEN DOES EVALUATION OCCUR? 15 GENERAL
EVALUATION ORIENTATIONS 18 CHALLENGES THAT EVALUATORS FACE 20 ENSURING
COMMITMENT 23 : BENEFITS OF EVALUATION 24 BASIC DEFINITIONS 25 TWO:
PRINCIPLES OF PERFORMANCE-BASED EVALUATION 27 PRINCIPLE 1: EVALUATION IS
BASED ON ASKING THE RIGHT QUESTIONS 28 PRINCIPLE 2: EVALUATION OF
PROCESS IS A FUNCTION OF OBTAINED RESULTS 32 VI CONTENTS PRINCIPLE 3:
GOALS AND OBJECTIVES OF ORGANIZATIONS SHOULD BE BASED ON VALID NEEDS 33
PRINCIPLE 4: DERIVE VALID NEEDS USING A TOP-DOWN APPROACH 34 PRINCIPLE
5: EVERY ORGANIZATION SHOULD AIM FOR THE BEST THAT SOCIETY CAN ATTAIN 34
PRINCIPLE 6: THE SET OF EVALUATION QUESTIONS DRIVES THE EVALUATION STUDY
35 PART TWO: MODELS OF EVALUATION THREE: OVERVIEW OF EXISTING EVALUATION
MODELS 39 OVERVIEW OF CLASSIC EVALUATION MODELS 40 SELECTED EVALUATION
MODELS 42 SELECTING A MODEL 43 CONCEPTUALIZING A USEFUL EVALUATION THAT
FITS THE SITUATION 44 FOUR: KIRKPATRICK'S FOUR LEVELS OF EVALUATION 47
KIRKPATRICK'S LEVELS 49 COMMENTS ON THE MODEL 54 STRENGTHS AND
LIMITATIONS 55 APPLICATION EXAMPLE: WAGNER (1995) 56 FIVE: PHILLIPS'S
RETURN-ON-INVESTMENT METHODOLOGY 61 PHILLIPS'S ROI PROCESS 63 COMMENTS
ON THE MODEL 67 STRENGTHS AND LIMITATIONS 70 APPLICATION EXAMPLE: BLAKE
(1999) 70 CONTENTS VII SIX: BRINKERHOFF'S SUCCESS CASE METHOD 75 THE SCM
PROCESS 77 STRENGTHS AND WEAKNESSES 78 APPLICATION EXAMPLE: BRINKERHOFF
(2005) 79 SEVEM: THE IMPACT EVALUATION PROCESS 81 THE ELEMENTS OF THE
PROCESS 83 COMMENTS ON THE MODEL 96 STRENGTHS AND LIMITATIONS 97
APPLICATION EXAMPLE 97 EIGHT: THE CIPP MODEL 107 STUFFLEBEAM'S FOUR
TYPES OF EVALUATION 108 ARTICULATING CORE VALUES OF PROGRAMS AND
SOLUTIONS 111 METHODS USED IN CIPP EVALUATIONS 112 STRENGTHS AND
LIMITATIONS 113 APPLICATION EXAMPLE: FILELLA-GUIU AND BLANCH-PANA (2002)
113 WINE: EVALUATING EVALUATIONS 117 EVALUATION STANDARDS 119 THE
AMERICAN EVALUATION ASSOCIATION PRINCIPLES FOR EVALUATORS 120
APPLICATION EXAMPLE: LYNCH ET AL. (2003) 122 PART THREE: TOOLS AND
TECHNIQUES OF EVALUATION TEFOS: DATA 133 CHARACTERISTICS OF DATA 135
SCALES OF MEASUREMENT 137 DEFINING REQUIRED DATA FROM PERFORMANCE
OBJECTIVES 139 VIII CONTENTS DERIVING MEASURABLE INDICATORS 141 FINDING
DATA SOURCES 152 FOLLOW-UP QUESTIONS AND DATA 155 ELEVEN: DATA
COLLECTION 159 OBSERVATION METHODOLOGY AND THE PURPOSE OF MEASUREMENT
160 DESIGNING THE EXPERIMENT 186 PROBLEMS WITH CLASSIC EXPERIMENTAL
STUDIES IN APPLIED SETTINGS 188 TIME-SERIES STUDIES 188 SIMULATIONS AND
GAMES 189 DOCUMENT-CENTERED METHODS 191 CONCLUSION 192 TWELVE: ANALYSIS
OF EVALUATION DATA: TOOLS AND TECHNIQUES 195 ANALYSIS OF MODELS AND
PATTERNS 196 ANALYSIS USING STRUCTURED DISCUSSION 197 METHODS OF
QUANTITATIVE ANALYSIS 199 STATISTICS 200 GRAPHICAL REPRESENTATIONS OF
DATA 210 MEASURES OF RELATIONSHIP 212 INFERENTIAL STATISTICS: PARAMETRIC
AND NONPARAMETRIC 214 INTERPRETATION 217 THIRTEEN: COMMUNICATING THE
FINDINGS 221 RECOMMENDATIONS 222 CONSIDERATIONS FOR IMPLEMENTING
RECOMMENDATIONS 225 DEVELOPING THE THE EVALUATOR'S REPORT ROLE AFTER THE
REPORT CONTENTS IX 226 235 PART FOUR: CONTINUAL IMPROVEMENT FOURTEEN:
COMMON ERRORS IN EVALUATION ERRORS OF SYSTEM MAPPING ERRORS OF LOGIC
ERRORS OF PROCEDURE CONCLUSION FIFTEEN: CONTINUAL IMPROVEMENT WHAT IS
CONTINUAL IMPROVEMENT? MONITORING PERFORMANCE ADJUSTING PERFORMANCE THE
ROLE OF LEADERSHIP SIXTEEN: CONTRACTING FOR EVALUATION SERVICES THE
CONTRACT CONTRACTING CONTROLS ETHICS AND PROFESSIONALISM SAMPLE
STATEMENT OF WORK SEVENTEEN: INTELLIGENCE GATHERING FOR DECISION MAKING
PERFORMANCE MEASUREMENT SYSTEMS ISSUES IN PERFORMANCE MEASUREMENT
SYSTEMS CONCLUSION 239 240 242 244 246 249 250 250 253 254 257 258 260
262 262 271 273 275 277 X CONTENTS EIGHTEEN: THE FUTURE OF EVALUATION IN
PERFORMANCE IMPROVEMENT 279 EVALUATION AND MEASUREMENT IN PERFORMANCE
IMPROVEMENT TODAY 281 WHAT DOES THE FUTURE HOLD? 282 CONCLUSION 283
REFERENCES AND RELATED READINGS 285 INDEX 295 |
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| isbn | 9780787988838 |
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| spelling | Guerra-López, Ingrid Verfasser aut Performance evaluation proven approaches for improving program and organizational performance Ingrid Guerra-López 1. ed. San Francisco, Calif. Jossey-Bass c2008 XIV, 304 S. graph. Darst. txt rdacontent n rdamedia nc rdacarrier Includes bibliographical references and index Prestatiebeoordeling gtt Werknemers gtt Employees Rating of Performance standards Organizational effectiveness http://www.loc.gov/catdir/enhancements/fy0806/2007050973-d.html Publisher description http://www.loc.gov/catdir/enhancements/fy0806/2007050973-t.html Table of contents only http://www.loc.gov/catdir/enhancements/fy0827/2007050973-b.html Contributor biographical information GBV Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=016573898&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Guerra-López, Ingrid Performance evaluation proven approaches for improving program and organizational performance Prestatiebeoordeling gtt Werknemers gtt Employees Rating of Performance standards Organizational effectiveness |
| title | Performance evaluation proven approaches for improving program and organizational performance |
| title_auth | Performance evaluation proven approaches for improving program and organizational performance |
| title_exact_search | Performance evaluation proven approaches for improving program and organizational performance |
| title_exact_search_txtP | Performance evaluation proven approaches for improving program and organizational performance |
| title_full | Performance evaluation proven approaches for improving program and organizational performance Ingrid Guerra-López |
| title_fullStr | Performance evaluation proven approaches for improving program and organizational performance Ingrid Guerra-López |
| title_full_unstemmed | Performance evaluation proven approaches for improving program and organizational performance Ingrid Guerra-López |
| title_short | Performance evaluation |
| title_sort | performance evaluation proven approaches for improving program and organizational performance |
| title_sub | proven approaches for improving program and organizational performance |
| topic | Prestatiebeoordeling gtt Werknemers gtt Employees Rating of Performance standards Organizational effectiveness |
| topic_facet | Prestatiebeoordeling Werknemers Employees Rating of Performance standards Organizational effectiveness |
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