APA-Zitierstil (7. Ausg.)

(2002). The CRM project management handbook: Building realistic expectations and managing risk. Kogan Page.

Chicago-Zitierstil (17. Ausg.)

The CRM Project Management Handbook: Building Realistic Expectations and Managing Risk. London: Kogan Page, 2002.

MLA-Zitierstil (9. Ausg.)

The CRM Project Management Handbook: Building Realistic Expectations and Managing Risk. Kogan Page, 2002.