Balanced scorecard step-by-step for government and nonprofit agencies:
Saved in:
| Main Author: | |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
Hoboken, NJ
Wiley
c2008
|
| Edition: | 2. ed. |
| Subjects: | |
| Online Access: | Contributor biographical information Publisher description Table of contents only Inhaltsverzeichnis |
| Item Description: | Includes bibliographical references and index |
| Physical Description: | XVII, 365 S. Ill., graph. Darst. 23 cm |
| ISBN: | 9780470180020 |
Staff View
MARC
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| 245 | 1 | 0 | |a Balanced scorecard step-by-step for government and nonprofit agencies |c Paul R. Niven |
| 250 | |a 2. ed. | ||
| 264 | 1 | |a Hoboken, NJ |b Wiley |c c2008 | |
| 300 | |a XVII, 365 S. |b Ill., graph. Darst. |c 23 cm | ||
| 336 | |b txt |2 rdacontent | ||
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| 500 | |a Includes bibliographical references and index | ||
| 650 | 4 | |a Total quality management in government | |
| 650 | 4 | |a Administrative agencies |x Management |x Evaluation | |
| 650 | 4 | |a Nonprofit organizations |x Management |x Evaluation | |
| 650 | 4 | |a Benchmarking (Management) | |
| 650 | 4 | |a Performance standards | |
| 650 | 4 | |a Organizational effectiveness |x Measurement | |
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Record in the Search Index
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| adam_text | Contents
Preface ix
Acknowledgments xv
Chapter 1 Introduction to the Balanced Scorecard 1
Chapter 2 Adapting the Balanced Scorecard to
Fit the Public and Nonprofit Sectors 25
Chapter 3 Before You Begin 46
Chapter 4 Training and Communication Planning for
Balanced Scorecard Success 82
Chapter 5 Mission, Values, and Vision 105
Chapter 6 Strategy: The Core of Every Balanced Scorecard 130
Chapter 7 Strategy Maps 150
Chapter 8 Performance Measures, Targets, and Initiatives 209
Chapter 9 Creating Alignment by Cascading the
Balanced Scorecard 256
Chapter 10 Linking Resource Allocation to the
Balanced Scorecard 276
Chapter 11 Reporting Results 286
Chapter 12 The City of Charlotte: A Balanced
Scorecard Success Story 312
vn
viii Contents
Chapter 13 Sustaining Balanced Scorecard Success 330
Appendix The Importance of Terminology and
a Balanced Scorecard Glossary 343
Index 353
|
| adam_txt |
Contents
Preface ix
Acknowledgments xv
Chapter 1 Introduction to the Balanced Scorecard 1
Chapter 2 Adapting the Balanced Scorecard to
Fit the Public and Nonprofit Sectors 25
Chapter 3 Before You Begin 46
Chapter 4 Training and Communication Planning for
Balanced Scorecard Success 82
Chapter 5 Mission, Values, and Vision 105
Chapter 6 Strategy: The Core of Every Balanced Scorecard 130
Chapter 7 Strategy Maps 150
Chapter 8 Performance Measures, Targets, and Initiatives 209
Chapter 9 Creating Alignment by Cascading the
Balanced Scorecard 256
Chapter 10 Linking Resource Allocation to the
Balanced Scorecard 276
Chapter 11 Reporting Results 286
Chapter 12 The City of Charlotte: A Balanced
Scorecard Success Story 312
vn
viii Contents
Chapter 13 Sustaining Balanced Scorecard Success 330
Appendix The Importance of Terminology and
a Balanced Scorecard Glossary 343
Index 353 |
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| callnumber-first | J - Political Science |
| callnumber-label | JF1525 |
| callnumber-raw | JF1525.T67 |
| callnumber-search | JF1525.T67 |
| callnumber-sort | JF 41525 T67 |
| callnumber-subject | JF - Public Administration |
| classification_rvk | QQ 000 |
| ctrlnum | (OCoLC)184982514 (DE-599)BVBBV023388461 |
| dewey-full | 352.3/57 |
| dewey-hundreds | 300 - Social sciences |
| dewey-ones | 352 - General considerations of public administration |
| dewey-raw | 352.3/57 |
| dewey-search | 352.3/57 |
| dewey-sort | 3352.3 257 |
| dewey-tens | 350 - Public administration and military science |
| discipline | Wirtschaftswissenschaften |
| discipline_str_mv | Wirtschaftswissenschaften |
| edition | 2. ed. |
| format | Book |
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| illustrated | Illustrated |
| index_date | 2024-07-02T21:18:56Z |
| indexdate | 2024-07-09T21:17:29Z |
| institution | BVB |
| isbn | 9780470180020 |
| language | English |
| lccn | 2007051409 |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-016571436 |
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| physical | XVII, 365 S. Ill., graph. Darst. 23 cm |
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| spelling | Niven, Paul R. Verfasser (DE-588)12848263X aut Balanced scorecard step-by-step for government and nonprofit agencies Paul R. Niven 2. ed. Hoboken, NJ Wiley c2008 XVII, 365 S. Ill., graph. Darst. 23 cm txt rdacontent n rdamedia nc rdacarrier Includes bibliographical references and index Total quality management in government Administrative agencies Management Evaluation Nonprofit organizations Management Evaluation Benchmarking (Management) Performance standards Organizational effectiveness Measurement Nonprofit-Bereich (DE-588)4115404-6 gnd rswk-swf Balanced Scorecard (DE-588)4568727-4 gnd rswk-swf Balanced Scorecard (DE-588)4568727-4 s DE-604 Nonprofit-Bereich (DE-588)4115404-6 s DE-188 http://www.loc.gov/catdir/enhancements/fy0814/2007051409-b.html Contributor biographical information http://www.loc.gov/catdir/enhancements/fy0814/2007051409-d.html Publisher description http://www.loc.gov/catdir/enhancements/fy0814/2007051409-t.html Table of contents only HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=016571436&sequence=000004&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Niven, Paul R. Balanced scorecard step-by-step for government and nonprofit agencies Total quality management in government Administrative agencies Management Evaluation Nonprofit organizations Management Evaluation Benchmarking (Management) Performance standards Organizational effectiveness Measurement Nonprofit-Bereich (DE-588)4115404-6 gnd Balanced Scorecard (DE-588)4568727-4 gnd |
| subject_GND | (DE-588)4115404-6 (DE-588)4568727-4 |
| title | Balanced scorecard step-by-step for government and nonprofit agencies |
| title_auth | Balanced scorecard step-by-step for government and nonprofit agencies |
| title_exact_search | Balanced scorecard step-by-step for government and nonprofit agencies |
| title_exact_search_txtP | Balanced scorecard step-by-step for government and nonprofit agencies |
| title_full | Balanced scorecard step-by-step for government and nonprofit agencies Paul R. Niven |
| title_fullStr | Balanced scorecard step-by-step for government and nonprofit agencies Paul R. Niven |
| title_full_unstemmed | Balanced scorecard step-by-step for government and nonprofit agencies Paul R. Niven |
| title_short | Balanced scorecard step-by-step for government and nonprofit agencies |
| title_sort | balanced scorecard step by step for government and nonprofit agencies |
| topic | Total quality management in government Administrative agencies Management Evaluation Nonprofit organizations Management Evaluation Benchmarking (Management) Performance standards Organizational effectiveness Measurement Nonprofit-Bereich (DE-588)4115404-6 gnd Balanced Scorecard (DE-588)4568727-4 gnd |
| topic_facet | Total quality management in government Administrative agencies Management Evaluation Nonprofit organizations Management Evaluation Benchmarking (Management) Performance standards Organizational effectiveness Measurement Nonprofit-Bereich Balanced Scorecard |
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