Holdings: Crash course in library supervision

Crash course in library supervision: meeting the key players

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Bibliographic Details
Main Authors:	Tucker, Dennis C. (Author), Mosley, Shelley (Author)
Format:	Book
Language:	English
Published:	Westport, Conn. [u.a.] Libraries Unlimited 2008
Edition:	1. publ.
Series:	Libraries Unlimited's crash course series
Subjects:	Library personnel management > Handbooks, manuals, etc Library administration > Handbooks, manuals, etc Supervision of employees > Handbooks, manuals, etc Personalpolitik Bibliothek
Online Access:	Inhaltsverzeichnis
Item Description:	Includes bibliographical references (p. 123-129) and index
Physical Description:	IX, 139 S. 28 cm
ISBN:	9781591585640 1591585643

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Record in the Search Index

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adam_text	CONTENTS Acknowledgments ......................................................................ix Chapter 1— Settling In: Getting to Know You ...............................................1 Introducing Yourself .......................................................................1 First Impressions, Lasting Impressions ........................................................2 Meeting the Staff .........................................................................3 The Get-Acquainted Meeting ...............................................................4 A Get-Acquainted Meeting with the Public ....................................................6 Meeting Government Officials ..............................................................6 Meeting the Local Media (Put Yourself in the Paper!) .............................................7 In Summary .............................................................................7 Note ...................................................................................8 Chapter 2— Getting to Know the Staff: Listen and Learn .................................9 One-on-One Meetings ....................................................................10 Job Shadowing and Working All the Desks ....................................................10 Questions to Ask ......................................................................11 MBWA: Managing by Walking Around ......................................................13 Staff Meetings ..........................................................................14 Standing Appointments ...................................................................15 In Summary ............................................................................16 Chapter 3— Managing Personnel: Tips to Make Your Life Easier ............................17 Getting to Know the Human Resources or Personnel Director .....................................17 Get a Copy of Your Organization s Human Resources/Personnel Rules — and Follow Them! .............18 Communicate, Communicate, Communicate! ..................................................19 Encouraging Teamwork ...................................................................20 Performance Accountability ................................................................23 Evaluating Staff .........................................................................24 Evaluating Yourself ......................................................................25 The Golden Rule ........................................................................25 Smiling: A Priceless Tool .................................................................26 The Importance of Fairness and Consistency ..................................................27 Ethical Leadership .......................................................................27 Avoid Ostrich Management ................................................................27 Maintain a Zero Tolerance Policy for Racism and Sexual Harassment ...............................28 Share the Credit .........................................................................28 Admit When You re Wrong ................................................................28 The Myth of Control .....................................................................28 In Summary ............................................................................29 Note ..................................................................................29 Chapter 4— Personnel Laws: You Can t Become Familiar with These Too Quickly or Too Soon! ...............................................31 Affirmative Action .......................................................................32 Age Discrimination in Employment Act (ADEA) ...............................................32 V vi Contents Americans with Disabilities Act (ADA) ......................................................33 Civil Rights Laws .......................................................................33 Drug-Free Workplace ....................................................................33 Employee Polygraph Protection Act (EPPA) ...................................................33 Employment and Training Administration (ETA) ...............................................34 Employment Standards Administration (ESA).................................................34 Equal Employment Opportunity Commission (EEOC) ..........................................35 Equal Pay Act (EPA) .....................................................................35 Fair Labor Standards Act (FLSA) ...........................................................35 Family and Medical Leave Act (FMLA) ......................................................36 Garnishment of Wages ....................................................................36 Health Insurance Portability and Accountability Act (HIPAA) .....................................36 Hostile Work Environment ................................................................37 Occupational Safety and Health Act (OSHA)..................................................37 Sexual Harassment .......................................................................38 Title VII ...............................................................................38 Title 29................................................................................39 Uniformed Services Employment and Reemployment Rights Act (USERRA) ........................39 Unions and Their Members ................................................................39 Veterans Employment and Training Service (VETS) ............................................39 Whistleblower Protection .................................................................40 Women s Bureau (WB) ...................................................................40 Workplace Violence ......................................................................40 In Summary ............................................................................41 Chapter 5— Hiring, Firing, and Other Good Stuff: It Happens Even if You re New! ...............................................43 Recruiting Staff .........................................................................44 The Selection Process ....................................................................45 Forced Ranking for Applicants during the Job Interview Process ...................................48 Once You Have an Idea Who You Want to Hire .................................................52 Training New Hires and Other Staff .........................................................53 Firing and Other Corrective Actions .........................................................56 Layoffs ................................................................................58 In Summary ....................................... .. 58 Chapter 6— Friends and Volunteers .......................................................59 Friends of the Library ................................. 59 Assistance for Your Friends Group ........................... ... 60 Book Sales .................................... 60 The Friends Book Sale ............................. 61 Gift Store ................................. ......................................62 Volunteers .......................... 63 Bringing a Volunteer on Board ...................... ................... 67 Step 1: The Application Process ........................ 67 Step 2: The Interview .................. 67 Step 3: Job Assignments ................... ......... 67 Step 4: Orientation and Training .................. .......................... 67 Step 5: Evaluation ...................... .............................. ¿g Contents vii Step 6: Reward Them! .................................................................69 The Legalities ........................................................................70 Finding Volunteers .......................................................................70 Community Service ......................................................................71 Interns ................................................................................71 In Summary ............................................................................72 Notes .................................................................................72 Chapter 7— Managing the Board: Who They Are, and How to Build and Maintain Consensus — A Tricky Tightrope ....................73 Who s Your Boss? .......................................................................73 Administrative, or Governing, Library Boards .................................................75 Advisory Library Boards ..................................................................76 The Shared Goal: The Best Service Possible for Your Public ......................................79 A Typical Board Meeting ..................................................................79 Keeping Relations Friendly! ...............................................................80 In Summary ............................................................................81 Notes .................................................................................81 Chapter 8— Your Customers: Your Reason to Exist .........................................83 Who Are Your Customers? ................................................................84 How Will You Get Feedback from Your Customers? ............................................84 Suggestion Box .........................................................................84 Conversations ..........................................................................85 Surveys ...............................................................................86 Focus Groups ...........................................................................87 Staying in Touch by Working the Public Desks ................................................87 Paying Attention to Statistics ...............................................................88 In Summary ............................................................................89 Chapter 9— Key People in the Community: No Library Is an Island .........................91 Political Leaders ........................................................................92 Local Media ............................................................................92 School Librarians, Teachers, and Principals in the Local Schools ..................................93 Head Start .............................................................................94 Boy Scouts and Girl Scouts ................................................................95 Senior Centers ..........................................................................95 Literacy Volunteers ......................................................................95 Nearby Business Owners ..................................................................96 Nearby Churches, Synagogues, and Mosques ..................................................96 Local Colleges ..........................................................................97 School Libraries .........................................................................97 Other Public Libraries ....................................................................99 Service to Patrons of Other Libraries .....................................................100 Interlibrary Loan .....................................................................100 Statewide Networks ..................................................................102 Reciprocal Borrowing .................................................................102 Other City/Town/County Departments ......................................................103 Human Resources ....................................................................103 viii Contents Social Services ...................................................................... 103 Cultural Organizations .................................................................. 104 Service Organizations ................................................................... Ю4 Retired Senior Volunteer Program (RSVP) ................................................... 105 Small Business Association (SBA) ......................................................... Ю5 Chamber of Commerce .................................................................. Ю5 Hospitals and Clinics .................................................................... Ю6 In Summary ........................................................................... 106 Chapter 10— Managing Change: Look Before You Leap! ..................................107 How to Start Making Change .............................................................108 Benchmarking Your Progress .............................................................109 The Long-Range Plan ...................................................................111 Steps in Creating a Long-Range Plan ....................................................... Ill Step 1: Assemble a Planning Team .......................................................112 Step 2: Prepare the Team ..............................................................113 Step 3: Perform a Needs Assessment .....................................................113 Step 4: Examine Existing Documents ....................................................114 Step 5: Envision the Plan ..............................................................115 Step 6: Rank Your Goals ...............................................................115 Step 7: Examine Your Resources ........................................................115 Step 8: Create a Timeline ..............................................................115 Step 9: Implement the Plan .............................................................116 Step 10: Share the Vision ..............................................................116 Step 11: Reevaluate ..................................................................116 In Summary ...........................................................................116 Notes ................................................................................116 Glossary ..............................................................................117 Resources ............................................................................123 Index .............................................................................131
adam_txt	CONTENTS Acknowledgments .ix Chapter 1— Settling In: Getting to Know You .1 Introducing Yourself .1 First Impressions, Lasting Impressions .2 Meeting the Staff .3 The Get-Acquainted Meeting .4 A Get-Acquainted Meeting with the Public .6 Meeting Government Officials .6 Meeting the Local Media (Put Yourself in the Paper!) .7 In Summary .7 Note .8 Chapter 2— Getting to Know the Staff: Listen and Learn .9 One-on-One Meetings .10 Job Shadowing and Working All the Desks .10 Questions to Ask .11 MBWA: Managing by Walking Around .13 Staff Meetings .14 Standing Appointments .15 In Summary .16 Chapter 3— Managing Personnel: Tips to Make Your Life Easier .17 Getting to Know the Human Resources or Personnel Director .17 Get a Copy of Your Organization's Human Resources/Personnel Rules — and Follow Them! .18 Communicate, Communicate, Communicate! .19 Encouraging Teamwork .20 Performance Accountability .23 Evaluating Staff .24 Evaluating Yourself .25 The Golden Rule .25 Smiling: A Priceless Tool .26 The Importance of Fairness and Consistency .27 Ethical Leadership .27 Avoid Ostrich Management .27 Maintain a Zero Tolerance Policy for Racism and Sexual Harassment .28 Share the Credit .28 Admit When You're Wrong .28 The Myth of Control .28 In Summary .29 Note .29 Chapter 4— Personnel Laws: You Can't Become Familiar with These Too Quickly or Too Soon! .31 Affirmative Action .32 Age Discrimination in Employment Act (ADEA) .32 V vi Contents Americans with Disabilities Act (ADA) .33 Civil Rights Laws .33 Drug-Free Workplace .33 Employee Polygraph Protection Act (EPPA) .33 Employment and Training Administration (ETA) .34 Employment Standards Administration (ESA).34 Equal Employment Opportunity Commission (EEOC) .35 Equal Pay Act (EPA) .35 Fair Labor Standards Act (FLSA) .35 Family and Medical Leave Act (FMLA) .36 Garnishment of Wages .36 Health Insurance Portability and Accountability Act (HIPAA) .36 Hostile Work Environment .37 Occupational Safety and Health Act (OSHA).37 Sexual Harassment .38 Title VII .38 Title 29.39 Uniformed Services Employment and Reemployment Rights Act (USERRA) .39 Unions and Their Members .39 Veterans' Employment and Training Service (VETS) .39 Whistleblower Protection .40 Women's Bureau (WB) .40 Workplace Violence .40 In Summary .41 Chapter 5— Hiring, Firing, and Other Good Stuff: It Happens Even if You're New! .43 Recruiting Staff .44 The Selection Process .45 Forced Ranking for Applicants during the Job Interview Process .48 Once You Have an Idea Who You Want to Hire .52 Training New Hires and Other Staff .53 Firing and Other Corrective Actions .56 Layoffs .58 In Summary . . 58 Chapter 6— Friends and Volunteers .59 Friends of the Library . 59 Assistance for Your Friends Group . . 60 Book Sales . 60 The Friends Book Sale . 61 Gift Store . .62 Volunteers . 63 Bringing a Volunteer on Board . . 67 Step 1: The Application Process . 67 Step 2: The Interview . 67 Step 3: Job Assignments . . 67 Step 4: Orientation and Training . . 67 Step 5: Evaluation . . ¿g Contents vii Step 6: Reward Them! .69 The Legalities .70 Finding Volunteers .70 Community Service .71 Interns .71 In Summary .72 Notes .72 Chapter 7— "Managing" the Board: Who They Are, and How to Build and Maintain Consensus — A Tricky Tightrope .73 Who's Your Boss? .73 Administrative, or Governing, Library Boards .75 Advisory Library Boards .76 The Shared Goal: The Best Service Possible for Your Public .79 A Typical Board Meeting .79 Keeping Relations Friendly! .80 In Summary .81 Notes .81 Chapter 8— Your Customers: Your Reason to Exist .83 Who Are Your Customers? .84 How Will You Get Feedback from Your Customers? .84 Suggestion Box .84 Conversations .85 Surveys .86 Focus Groups .87 Staying in Touch by Working the Public Desks .87 Paying Attention to Statistics .88 In Summary .89 Chapter 9— Key People in the Community: No Library Is an Island .91 Political Leaders .92 Local Media .92 School Librarians, Teachers, and Principals in the Local Schools .93 Head Start .94 Boy Scouts and Girl Scouts .95 Senior Centers .95 Literacy Volunteers .95 Nearby Business Owners .96 Nearby Churches, Synagogues, and Mosques .96 Local Colleges .97 School Libraries .97 Other Public Libraries .99 Service to Patrons of Other Libraries .100 Interlibrary Loan .100 Statewide Networks .102 Reciprocal Borrowing .102 Other City/Town/County Departments .103 Human Resources .103 viii Contents Social Services . 103 Cultural Organizations . 104 Service Organizations . Ю4 Retired Senior Volunteer Program (RSVP) . 105 Small Business Association (SBA) . Ю5 Chamber of Commerce . Ю5 Hospitals and Clinics . Ю6 In Summary . 106 Chapter 10— Managing Change: Look Before You Leap! .107 How to Start Making Change .108 Benchmarking Your Progress .109 The Long-Range Plan .111 Steps in Creating a Long-Range Plan . Ill Step 1: Assemble a Planning Team .112 Step 2: Prepare the Team .113 Step 3: Perform a Needs Assessment .113 Step 4: Examine Existing Documents .114 Step 5: Envision the'Plan .115 Step 6: Rank Your Goals .115 Step 7: Examine Your Resources .115 Step 8: Create a Timeline .115 Step 9: Implement the Plan .116 Step 10: Share the Vision .116 Step 11: Reevaluate .116 In Summary .116 Notes .116 Glossary .117 Resources .123 Index .131
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spelling	Tucker, Dennis C. Verfasser aut Crash course in library supervision meeting the key players Dennis C. Tucker and Shelley Elizabeth Mosley 1. publ. Westport, Conn. [u.a.] Libraries Unlimited 2008 IX, 139 S. 28 cm txt rdacontent n rdamedia nc rdacarrier Libraries Unlimited's crash course series Includes bibliographical references (p. 123-129) and index Library personnel management Handbooks, manuals, etc Library administration Handbooks, manuals, etc Supervision of employees Handbooks, manuals, etc Personalpolitik (DE-588)4045269-4 gnd rswk-swf Bibliothek (DE-588)4006439-6 gnd rswk-swf Bibliothek (DE-588)4006439-6 s Personalpolitik (DE-588)4045269-4 s DE-604 Mosley, Shelley Verfasser aut Digitalisierung BSBMuenchen application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=016554262&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis
spellingShingle	Tucker, Dennis C. Mosley, Shelley Crash course in library supervision meeting the key players Library personnel management Handbooks, manuals, etc Library administration Handbooks, manuals, etc Supervision of employees Handbooks, manuals, etc Personalpolitik (DE-588)4045269-4 gnd Bibliothek (DE-588)4006439-6 gnd
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title	Crash course in library supervision meeting the key players
title_auth	Crash course in library supervision meeting the key players
title_exact_search	Crash course in library supervision meeting the key players
title_exact_search_txtP	Crash course in library supervision meeting the key players
title_full	Crash course in library supervision meeting the key players Dennis C. Tucker and Shelley Elizabeth Mosley
title_fullStr	Crash course in library supervision meeting the key players Dennis C. Tucker and Shelley Elizabeth Mosley
title_full_unstemmed	Crash course in library supervision meeting the key players Dennis C. Tucker and Shelley Elizabeth Mosley
title_short	Crash course in library supervision
title_sort	crash course in library supervision meeting the key players
title_sub	meeting the key players
topic	Library personnel management Handbooks, manuals, etc Library administration Handbooks, manuals, etc Supervision of employees Handbooks, manuals, etc Personalpolitik (DE-588)4045269-4 gnd Bibliothek (DE-588)4006439-6 gnd
topic_facet	Library personnel management Handbooks, manuals, etc Library administration Handbooks, manuals, etc Supervision of employees Handbooks, manuals, etc Personalpolitik Bibliothek
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