Implementing virtual teams: a guide to organizational and human factors
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
Aldershot, Hants
Gower
2004
|
| Schlagworte: | |
| Online-Zugang: | Table of contents Inhaltsverzeichnis |
| Beschreibung: | Includes bibliographical references (p. 183-186) and index |
| Beschreibung: | XVI, 190 S. ill. 26 cm |
| ISBN: | 0566084686 |
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| 245 | 1 | 0 | |a Implementing virtual teams |b a guide to organizational and human factors |c Abigail Edwards and John R. Wilson |
| 264 | 1 | |a Aldershot, Hants |b Gower |c 2004 | |
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Datensatz im Suchindex
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| adam_text | Contents
List of Figures ix
List of Tables x
Acknowledgements xi
List of Abbreviations xii
Introduction xiii
PART I: When Should We Use Virtual Teams? 1
1 The Move Towards Virtual Working 3
2 What are Virtual Teams? 6
Types of virtual team 6
Flexible working conditions 7
Virtual working develops into virtual teams 14
3 Why Virtual Teams? 15
Gains from virtual teams 15
The cost benefits of implementing a virtual team 17
4 What Have Traditional Teams Taught Us? 20
(Written in collaboration with Claire Whittington)
Why teams? 20
What are teams? 21
Socio-technical systems 22
Leadership and leaders 24
Underlying structures to teamworking 24
Disadvantages of teams 26
PART II: What We Need To Know When Implementing Virtual
Teams 29
5 Technology for Virtual Teams 31
(Written in collaboration with Simon Clarke)
Criteria for choosing virtual team technology 31
Classes of technology 36
Relatively asynchronous technologies 37
Relatively synchronous technologies 45
Future technologies: collaborative virtual environments 52
Summary of virtual teams technology 56
VI IMPLEMENTING VIRTUAL TEAMS
6 Why Not Virtual Teams? 57
Organizational challenges 57
Technological challenges 58
Team creation challenges 59
7 Are Certain Jobs More Suited to Virtual Working than Others? 61
Human Resources 62
Logistics and/or Engineering 63
Marketing 63
Research and Development 64
Sales 64
Finance 65
Information Technology 65
8 Virtual Team Complexity 66
9 Managing Virtual Workers 68
Managing a virtual team - sharing, caring and daring! 68
The role of the team leader 70
10 Success Strategies 72
Generating clear and concise goals and objectives 72
Enabling the free flow of communication 72
Diagnosing problems early and acting on them 73
Developing the team s own culture 76
11 Communication Strategies 77
Sharing information 77
Sharing success 78
Knowledge management 78
Seeing the bigger picture 80
12 Supporting the Virtual Team 81
Technical support 81
Emotional support 82
Training support 83
13 Implementing Change 84
14 Survey of Virtual Teams in UK Industry 87
(Written in collaboration with David Bourner)
Results from Questionnaire A: Extent of use of virtual team working 87
Results from Questionnaire B: Utilization and benefits of virtual teams 92
CONTENTS VII
PART III: Case Studies of Virtual Teams in Industry 99
Introduction 101
CASE STUDY 1: Defencom 102
Context 102
Introduction 102
Opportunities 103
Proposed action plan for the project team 108
Barriers - - -
Possible next steps 1i3
Outcome 113
CASE STUDY 2: Dalgen 115
Background 115
Project structure and goals 115
Process adopted for the implementation of the teleworking initiative 117
Proposed process for Phase II of the implementation of the teleworking initiative 118
Conclusion - What did the company learn? 123
CASE STUDY 3: Firstcase Telecommunications 124
(Carried out by and written in collaboration with Simon Clarke)
Background 124
Survey of internal communications and attitudes 124
Technology survey and choice 126
Preliminary test programme 130
Pilot implementation 131
Implementation and evaluation 134
CASE STUDY 4: Bullcom 137
(Carried out by and written in collaboration with David Peacock)
Background 137
Work organization context 138
Evaluation 139
Virtual team checklist 145
Conclusions from Case Studies 146
Case Study 1: Defencom 146
Case Study 2: Dalgen 146
Case Study 3: Firstcase Telecommunications 147
Case Study 4: Bullcom 147
Guidelines developed from the cases 148
VIII IMPLEMENTING VIRTUAL TEAMS
PART IV: Guidelines and Tools for Virtual Team Success 149
Introduction 151
GUIDELINE 1 Produce Personal Profiles 153
GUIDELINE 2 Develop Virtual Socializing Skills 155
GUIDELINE 3 Agree a Code of Conduct Protocol 157
GUIDELINE 4 Agree a Communication Protocol 159
GUIDELINES Produce a Meetings Protocol 162
GUIDELINE 6 Generate a Project Implementation Plan 165
GUIDELINE 7 Plan for Training and Competency 167
GUIDELINE 8 Produce a Reporting and Recording Protocol 169
GUIDELINE 9 Design a Central Knowledge Base 171
GUIDELINE 10 Agree a System for Performance Measurement 173
GUIDELINE 11 Set a Strategy for Team Evaluation 175
GUIDELINE 12 Develop Recognition and Reward Policies and Systems 177
PARTV: Epilogue 179
In Conclusion 181
Further Resources 183
Index 187
List of Figures
2.1 A minimal workspace with less expensive display system 8
2.2 A corporate touchdown workspace with touch screen and personalized
docking port 9
2.3 A corporate touchdown workstation for short-stay working using text or
voice input 9
2.4 Prototype desk suite for use in telecottage work, with ergonomic layout,
cordless PDA docking, flexible input and walk-up personalization 10
2.5 Concept for a mobile workstation in virtual/teleworker s car 11
2.6 Concept for a public information exchange, with wireless LAN or Bluetooth
link and employing PDAs for interface 12
5.1 Comparison of technologies in terms of synchronicity and information richness 37
5.2 Losing a message thread in an e-mail conversation 38
5.3 FARS screen 43
5.4 Personal vision station, allowing semi-immersive, browsing, video conferencing
and 3D information filtering 50
5.5 Lightweight workstation with semi-immersive browsing, video conferencing
and touch screen 50
5.6 Smartspace workstation with remote camera control, remote conferencing,
3D sound and semi-immersive browsing 51
5.7 Virtual environment projection via reality theatre 53
5.8 Collaborative design activities within a CAVE 54
5.9 TOWER world office environment, giving participants a real-time
representation of their collaboration with others 55
5.10 BSCW shared workspace with integrated TOWER world 55
5.11 Multiple representations of collaborative activity in TOWER 56
7.1 Functional cultures placed along different scales to describe working practices
and communication techniques 62
9.1 Managing the virtual team cycle of actions 69
C3.1 Survey used within Firstcase to assess people s attitudes when faced with
changes to internal communication processes 125
C3.2 Microsoft™ NetMeeting® screen shot 128
C3.3 PictureTel front end 130
C3.4 Screen shot from the online chat facility made available to the virtual test group 134
C3.5 Exercise 2 screen shot using video conferencing and a Microsoft Word
document 134
C3.6 The perceived effectiveness of different communications media in Firstcase
virtual teaming 135
C4.1 Successful virtual team checklist 145
IV.1 Infrastructures supporting virtual teams 152
G1.1 Personal profile template 154
G3.1 Example of a code of conduct for a virtual team 158
List of Tables
3.1 The tangible and quantifiable cost impacts of virtual working and co-located
working T 8
3.2 The intangible and less quantifiable cost impacts of virtual working and
co-located working 19
4.1 Three types of team competency 26
5.1 Advantages and disadvantages of e-mail and bulletin boards 39
5.2 Advantages and disadvantages of group calendars 40
5.3 Advantages and disadvantages of group project management tools 41
5.4 Advantages and disadvantages of workflow applications 44
5.5 Advantages and disadvantages of electronic meeting systems 45
5.6 Advantages and disadvantages of electronic display tools 46
5.7 Advantages and disadvantages of audio and video conferencing 48
5.8 Advantages and disadvantages of desktop real-time conferencing 51
8.1 The different factors that contribute to the complexity of virtual teamworking 67
10.1 Issues, possible outcomes and underlying causes faced by virtual teams 73
14.1 Extent to which the respondents used the different types of working 88
14.2 How the respondents rated their experiences of different working structures 88
14.3 Proportion of companies surveyed that operated different types of teamwork
structures 88
14.4 Proportion of respondents who used different communication facilities to
support their teamwork 89
14.5 Respondents use of different information and communication applications to
facilitate their teamwork 90
14.6 How the different communication methods were rated with respect to
facilitating effective teamwork 90
14.7 How respondents rated virtual teams with respect to possible benefits
they could bring to a team and its work 91
14.8 Respondents identification of potential problems from the use of virtual teams 91
14.9 Extent of different barriers to effective virtual teamwork 92
14.10 Factors respondents believed most strongly supported the growth in virtual
teamwork 92
14.11 Types and extent of teamworking used by respondents 93
14.12 How respondents rated the effectiveness of the different types of teamworking 93
14.13 How respondents rated the importance of different factors in setting up a
successful virtual team 94
14.14 How often respondents used different technologies to support teamworking 94
14.15 How often respondents to Surveys A and B who do use Groupware used the
different technologies to support teamworking 95
LIST OF TABLES XI
14.16 Views on the importance of different criteria when selecting technology to
support virtual teamworking 95
14.17 Extent to which respondents thought certain problems impeded effective
teamworking 96
14.18 How respondents rated the extent to which virtual working affords
various benefits 96
C3.1 Firstcase s ratings of three data conferencing facilities 129
G4.1 Example questions for generating a communication protocol 160
G5.1 Example questions for generating a meetings protocol 163
|
| adam_txt |
Contents
List of Figures ix
List of Tables x
Acknowledgements xi
List of Abbreviations xii
Introduction xiii
PART I: When Should We Use Virtual Teams? 1
1 The Move Towards Virtual Working 3
2 What are Virtual Teams? 6
Types of virtual team 6
Flexible working conditions 7
Virtual working develops into virtual teams 14
3 Why Virtual Teams? 15
Gains from virtual teams 15
The cost benefits of implementing a virtual team 17
4 What Have Traditional Teams Taught Us? 20
(Written in collaboration with Claire Whittington)
Why teams? 20
What are teams? 21
Socio-technical systems 22
Leadership and leaders 24
Underlying structures to teamworking 24
Disadvantages of teams 26
PART II: What We Need To Know When Implementing Virtual
Teams 29
5 Technology for Virtual Teams 31
(Written in collaboration with Simon Clarke)
Criteria for choosing virtual team technology 31
Classes of technology 36
Relatively asynchronous technologies 37
Relatively synchronous technologies 45
Future technologies: collaborative virtual environments 52
Summary of virtual teams' technology 56
VI IMPLEMENTING VIRTUAL TEAMS
6 Why Not Virtual Teams? 57
Organizational challenges 57
Technological challenges 58
Team creation challenges 59
7 Are Certain Jobs More Suited to Virtual Working than Others? 61
Human Resources 62
Logistics and/or Engineering 63
Marketing 63
Research and Development 64
Sales 64
Finance 65
Information Technology 65
8 Virtual Team Complexity 66
9 Managing Virtual Workers 68
Managing a virtual team - sharing, caring and daring! 68
The role of the team leader 70
10 Success Strategies 72
Generating clear and concise goals and objectives 72
Enabling the free flow of communication 72
Diagnosing problems early and acting on them 73
Developing the team's own culture 76
11 Communication Strategies 77
Sharing information 77
Sharing success 78
Knowledge management 78
Seeing the bigger picture 80
12 Supporting the Virtual Team 81
Technical support 81
Emotional support 82
Training support 83
13 Implementing Change 84
14 Survey of Virtual Teams in UK Industry 87
(Written in collaboration with David Bourner)
Results from Questionnaire A: Extent of use of virtual team working 87
Results from Questionnaire B: Utilization and benefits of virtual teams 92
CONTENTS VII
PART III: Case Studies of Virtual Teams in Industry 99
Introduction 101
CASE STUDY 1: Defencom 102
Context 102
Introduction 102
Opportunities 103
Proposed action plan for the project team 108
Barriers -\-\-\
Possible next steps 1i3
Outcome 113
CASE STUDY 2: Dalgen 115
Background 115
Project structure and goals 115
Process adopted for the implementation of the teleworking initiative 117
Proposed process for Phase II of the implementation of the teleworking initiative 118
Conclusion - What did the company learn? 123
CASE STUDY 3: Firstcase Telecommunications 124
(Carried out by and written in collaboration with Simon Clarke)
Background 124
Survey of internal communications and attitudes 124
Technology survey and choice 126
Preliminary test programme 130
Pilot implementation 131
Implementation and evaluation 134
CASE STUDY 4: Bullcom 137
(Carried out by and written in collaboration with David Peacock)
Background 137
Work organization context 138
Evaluation 139
Virtual team checklist 145
Conclusions from Case Studies 146
Case Study 1: Defencom 146
Case Study 2: Dalgen 146
Case Study 3: Firstcase Telecommunications 147
Case Study 4: Bullcom 147
Guidelines developed from the cases 148
VIII IMPLEMENTING VIRTUAL TEAMS
PART IV: Guidelines and Tools for Virtual Team Success 149
Introduction 151
GUIDELINE 1 Produce Personal Profiles 153
GUIDELINE 2 Develop Virtual Socializing Skills 155
GUIDELINE 3 Agree a Code of Conduct Protocol 157
GUIDELINE 4 Agree a Communication Protocol 159
GUIDELINES Produce a Meetings Protocol 162
GUIDELINE 6 Generate a Project Implementation Plan 165
GUIDELINE 7 Plan for Training and Competency 167
GUIDELINE 8 Produce a Reporting and Recording Protocol 169
GUIDELINE 9 Design a Central Knowledge Base 171
GUIDELINE 10 Agree a System for Performance Measurement 173
GUIDELINE 11 Set a Strategy for Team Evaluation 175
GUIDELINE 12 Develop Recognition and Reward Policies and Systems 177
PARTV: Epilogue 179
In Conclusion 181
Further Resources 183
Index 187
List of Figures
2.1 A minimal workspace with less expensive display system 8
2.2 A corporate touchdown workspace with touch screen and personalized
docking port 9
2.3 A corporate touchdown workstation for short-stay working using text or
voice input 9
2.4 Prototype desk suite for use in telecottage work, with ergonomic layout,
cordless PDA docking, flexible input and 'walk-up personalization' 10
2.5 Concept for a mobile workstation in virtual/teleworker's car 11
2.6 Concept for a public information exchange, with wireless LAN or Bluetooth
link and employing PDAs for interface 12
5.1 Comparison of technologies in terms of synchronicity and information richness 37
5.2 Losing a message thread in an e-mail conversation 38
5.3 FARS screen 43
5.4 Personal vision station, allowing semi-immersive, browsing, video conferencing
and 3D information filtering 50
5.5 Lightweight workstation with semi-immersive browsing, video conferencing
and touch screen 50
5.6 Smartspace workstation with remote camera control, remote conferencing,
3D sound and semi-immersive browsing 51
5.7 Virtual environment projection via reality theatre 53
5.8 Collaborative design activities within a CAVE 54
5.9 TOWER world office environment, giving participants a real-time
representation of their collaboration with others 55
5.10 BSCW shared workspace with integrated TOWER world 55
5.11 Multiple representations of collaborative activity in TOWER 56
7.1 Functional cultures placed along different scales to describe working practices
and communication techniques 62
9.1 Managing the virtual team cycle of actions 69
C3.1 Survey used within Firstcase to assess people's attitudes when faced with
changes to internal communication processes 125
C3.2 Microsoft™ NetMeeting® screen shot 128
C3.3 PictureTel front end 130
C3.4 Screen shot from the online chat facility made available to the virtual test group 134
C3.5 Exercise 2 screen shot using video conferencing and a Microsoft Word
document 134
C3.6 The perceived effectiveness of different communications media in Firstcase
virtual teaming 135
C4.1 Successful virtual team checklist 145
IV.1 Infrastructures supporting virtual teams 152
G1.1 Personal profile template 154
G3.1 Example of a code of conduct for a virtual team 158
List of Tables
3.1 The tangible and quantifiable cost impacts of virtual working and co-located
working T 8
3.2 The intangible and less quantifiable cost impacts of virtual working and
co-located working 19
4.1 Three types of team competency 26
5.1 Advantages and disadvantages of e-mail and bulletin boards 39
5.2 Advantages and disadvantages of group calendars 40
5.3 Advantages and disadvantages of group project management tools 41
5.4 Advantages and disadvantages of workflow applications 44
5.5 Advantages and disadvantages of electronic meeting systems 45
5.6 Advantages and disadvantages of electronic display tools 46
5.7 Advantages and disadvantages of audio and video conferencing 48
5.8 Advantages and disadvantages of desktop real-time conferencing 51
8.1 The different factors that contribute to the complexity of virtual teamworking 67
10.1 Issues, possible outcomes and underlying causes faced by virtual teams 73
14.1 Extent to which the respondents used the different types of working 88
14.2 How the respondents rated their experiences of different working structures 88
14.3 Proportion of companies surveyed that operated different types of teamwork
structures 88
14.4 Proportion of respondents who used different communication facilities to
support their teamwork 89
14.5 Respondents' use of different information and communication applications to
facilitate their teamwork 90
14.6 How the different communication methods were rated with respect to
facilitating effective teamwork 90
14.7 How respondents rated virtual teams with respect to possible benefits
they could bring to a team and its work 91
14.8 Respondents' identification of potential problems from the use of virtual teams 91
14.9 Extent of different barriers to effective virtual teamwork 92
14.10 Factors respondents believed most strongly supported the growth in virtual
teamwork 92
14.11 Types and extent of teamworking used by respondents 93
14.12 How respondents rated the effectiveness of the different types of teamworking 93
14.13 How respondents rated the importance of different factors in setting up a
successful virtual team 94
14.14 How often respondents used different technologies to support teamworking 94
14.15 How often respondents to Surveys A and B who do use Groupware used the
different technologies to support teamworking 95
LIST OF TABLES XI
14.16 Views on the importance of different criteria when selecting technology to
support virtual teamworking 95
14.17 Extent to which respondents thought certain problems impeded effective
teamworking 96
14.18 How respondents rated the extent to which virtual working affords
various benefits 96
C3.1 Firstcase's ratings of three data conferencing facilities 129
G4.1 Example questions for generating a communication protocol 160
G5.1 Example questions for generating a meetings protocol 163 |
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| index_date | 2024-07-02T21:06:55Z |
| indexdate | 2024-07-09T21:16:42Z |
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| publisher | Gower |
| record_format | marc |
| spelling | Edwards, Abigail Verfasser aut Implementing virtual teams a guide to organizational and human factors Abigail Edwards and John R. Wilson Aldershot, Hants Gower 2004 XVI, 190 S. ill. 26 cm txt rdacontent n rdamedia nc rdacarrier Includes bibliographical references (p. 183-186) and index Équipes virtuelles aVirtual work teams Teamwork (DE-588)4126974-3 gnd rswk-swf Social Media (DE-588)4639271-3 gnd rswk-swf Teamwork (DE-588)4126974-3 s Social Media (DE-588)4639271-3 s DE-604 Wilson, John R. Sonstige oth http://www.loc.gov/catdir/toc/fy044/2003111303.html Table of contents HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=016539352&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Edwards, Abigail Implementing virtual teams a guide to organizational and human factors Équipes virtuelles aVirtual work teams Teamwork (DE-588)4126974-3 gnd Social Media (DE-588)4639271-3 gnd |
| subject_GND | (DE-588)4126974-3 (DE-588)4639271-3 |
| title | Implementing virtual teams a guide to organizational and human factors |
| title_auth | Implementing virtual teams a guide to organizational and human factors |
| title_exact_search | Implementing virtual teams a guide to organizational and human factors |
| title_exact_search_txtP | Implementing virtual teams a guide to organizational and human factors |
| title_full | Implementing virtual teams a guide to organizational and human factors Abigail Edwards and John R. Wilson |
| title_fullStr | Implementing virtual teams a guide to organizational and human factors Abigail Edwards and John R. Wilson |
| title_full_unstemmed | Implementing virtual teams a guide to organizational and human factors Abigail Edwards and John R. Wilson |
| title_short | Implementing virtual teams |
| title_sort | implementing virtual teams a guide to organizational and human factors |
| title_sub | a guide to organizational and human factors |
| topic | Équipes virtuelles aVirtual work teams Teamwork (DE-588)4126974-3 gnd Social Media (DE-588)4639271-3 gnd |
| topic_facet | Équipes virtuelles aVirtual work teams Teamwork Social Media |
| url | http://www.loc.gov/catdir/toc/fy044/2003111303.html http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=016539352&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
| work_keys_str_mv | AT edwardsabigail implementingvirtualteamsaguidetoorganizationalandhumanfactors AT wilsonjohnr implementingvirtualteamsaguidetoorganizationalandhumanfactors |