Management of logistics service providers: a situational approach
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| Main Author: | |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
München
TCW, Transfer-Centrum
2008
|
| Edition: | 1. ed. |
| Series: | TCW
53 |
| Subjects: | |
| Online Access: | Beschreibung fuer Leser Inhaltsverzeichnis |
| Item Description: | Zugl.: London, Metropolitan Univ., Diss., 2007 |
| Physical Description: | XX, 380 S. Ill., graph. Darst. 24 cm |
| ISBN: | 9783937236797 |
Staff View
MARC
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| 245 | 1 | 0 | |a Management of logistics service providers |b a situational approach |c Sven-Erik Jacobsen |
| 250 | |a 1. ed. | ||
| 264 | 1 | |a München |b TCW, Transfer-Centrum |c 2008 | |
| 300 | |a XX, 380 S. |b Ill., graph. Darst. |c 24 cm | ||
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Record in the Search Index
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|---|---|
| adam_text | Content Overview VI
Content Overview
Foreword by Mervyn Rowlinson......................................................................................I
Foreword by Horst Wildemann......................................................................................II
Preamble and Acknowledgements.................................................................................IV
Content Overview............................................................................................................VI
Table of Content............................................................................................................VII
About the Author.........................................................................................................XIII
Abstract.........................................................................................................................XIV
List of Figures.................................................................................................................XV
Glossary......................................................................................................................XVIII
1 Introduction................................................................................................................1
2 Research Methodology............................................................................................35
3 Conceptual Framework...........................................................................................53
4 System Model of the Situational LSP Management Approach.........................113
5 Design Fields of the Management of LSPs...........................................................154
6 Empirical Analysis of the Management of LSPs.................................................232
7 Derivation of Design Recommendations for the Management of LSPs............305
8 Conclusion and Future Research..........................................................................322
9 References and Bibliography................................................................................329
Declaration.....................................................................................................................381
Curriculum Vitae..........................................................................................................382
Table of Content VII
Table of Content
Foreword by Mervyn Rowlinson......................................................................................I
Foreword by Horst Wildemann......................................................................................II
Preamble and Acknowledgements.................................................................................IV
Content Overview............................................................................................................VI
Table of Content............................................................................................................VII
About the Author.........................................................................................................XIII
Abstract.........................................................................................................................XIV
List of Figures.................................................................................................................XV
Glossary......................................................................................................................XVIII
1 Introduction................................................................................................................1
1.1 Initial Situation and Problem Formulation...........................................................4
1.2 Hypothesis and Research Questions.....................................................................8
1.3 Research Aims....................................................................................................12
1.4 Literature Review................................................................................................15
1.4.1 Logistics Outsourcing.............................................................................16
1.4.2 Situational Buyer-Supplier Relationships...............................................20
1.4.3 Life Cycle Management of Logistics Cooperations................................26
1.4.4 Summary.................................................................................................28
1.5 Procedure and Method of Resolution.................................................................31
2 Research Methodology............................................................................................35
2.1 Holistic View on the Management of LSPs........................................................35
2.2 Research Approach on the Basis of Case Studies...............................................37
2.3 Research Approach on the Basis of a Taxonomy and Explanation
Buildings.............................................................................................................44
2.4 Summary of the Research Methodology - Iterative Triangulation.....................50
3 Conceptual Framework...........................................................................................53
3.1 Management of LSPs as Object of Investigation................................................54
3.2 Logistics as an Object of Investigation...............................................................56
3.2.1 Logistics..................................................................................................56
Table of Content Vm
3.2.2 Logistics Outsourcing.............................................................................61
3.2.3 Logistics Services....................................................................................64
3.3 Theoretical Approaches to the Design of the Management of LSPs..................67
3.3.1 Traditional Approaches...........................................................................68
3.3.1.1 Cost-Calculating Approaches...................................................69
3.3.1.2 Learning Curve Concept...........................................................70
3.3.1.3 Assessment of the Traditional Approaches...............................71
3.3.2 Strategic Approaches...............................................................................74
3.3.2.1 The Core Competency Approach..............................................74
3.3.2.2 The Market-Based View...........................................................76
3.3.2.3 The Resource-Based View........................................................79
3.3.2.4 Assessment of the Strategic Approaches..................................83
3.3.3 Modern Approaches................................................................................85
3.3.3.1 Network Approach....................................................................86
3.3.3.2 Principal Agent Theory.............................................................86
3.3.3.3 Transaction Cost Theory...........................................................90
3.3.3.4 Total Cost of Ownership...........................................................95
3.3.3.5 Assessment of the Modern Approaches....................................97
3.3.4 Choice and Reasoning of the Suitable Theoretical Approach.................97
3.4 Basic Forms of Cooperation.............................................................................101
3.4.1 Market or Hierarchy as Alternative Economic Institutions...................103
3.4.2 Basic Forms of Logistics Cooperations................................................104
3.5 Guidelines for the Management Approach of LSPs.........................................107
3.5.1 Holistic View of the Management Approach........................................108
3.5.2 Process Orientation...............................................................................109
3.5.3 Differentiation of the Relation between Shipper and LSP....................110
3.6 Summary of the Conceptual Framework..........................................................110
4 System Model of the Situational LSP Management Approach.........................113
4.1 Description of the System Model......................................................................113
4.1.1 Reasoning of the System Model Approach...........................................114
4.1.2 System Model on Portfolio Basis..........................................................115
4.2 Influencing Factors on the Design of the Management Approach....................117
4.2.1 Logistical Demand Structure.................................................................118
4.2.1.1 Specificity of Logistics Services.............................................119
Table of Content IX
4.2.1.2 Complexity, Insecurity and Measurability
of Logistics Services...............................................................121
4.2.1.3 Extent of Potential Damage by Logistics Services.................125
4.2.1.4 The Logistical Demand Portfolio............................................126
4.2.2 Logistical Supply Structure...................................................................130
4.2.2.1 Market Power of the LSP........................................................131
4.2.2.2 The Competencies and the Development Potential
of the LSP................................................................................133
4.2.2.3 The Logistical Supply Portfolio..............................................136
4.3 Creation of a Taxonomy of Logistical Situations.............................................140
4.3.1 Logistical Situation Basic ...................................................................144
4.3.2 Logistical Situation High Risk ...........................................................146
4.3.3 Logistical Situation Competition ........................................................147
4.3.4 Logistical Situation Partnership ..........................................................149
4.3.5 Summary...............................................................................................151
4.4 Summary of the System Model of the Management Approach of LSPs..........151
5 Design Fields of the Management of LSPs...........................................................154
5.1 Information- and Decision Phase......................................................................157
5.1.1 Preparation of the Management Decision.............................................157
5.1.1.1 Internal Analysis.....................................................................158
5.1.1.2 External Analysis....................................................................163
5.1.1.3 Assessment and Definition of the Vertical Range
of Logistics Strategy................................................................168
5.1.1.4 Summary.................................................................................172
5.1.2 Choice of Suitable LSPs........................................................................172
5.1.2.1 Direct Awards.........................................................................175
5.1.2.2 Online Auction........................................................................176
5.1.2.3 Tendering................................................................................177
5.1.2.4 Concept Competitions.............................................................178
5.1.2.5 Summary.................................................................................181
5.1.3 Organisational Structures between Shipper and LSP............................182
5.1.3.1 Selective Interaction/Interface Model....................................183
5.1.3.2 Team Models..........................................................................183
5.1.3.3 Summary.................................................................................186
5.1.4 Risk Management..................................................................................186
Table of Content X
5.1.4.1 Dependency Risks and Risks of Expertise Loss.....................187
5.1.4.2 Risks of Cost Increases...........................................................189
5.1.4.3 Performance Risks and Hazardous Risks................................190
5.1.4.4 Summary.................................................................................191
5.2 Agreement Phase...............................................................................................191
5.2.1 Contractual Framework of Logistics Cooperations...............................192
5.2.1.1 Design Elements in Logistics Cooperation Contracts.............192
5.2.1.2 Characteristics of Logistics Cooperation Contracts................199
5.2.1.3 Summary.................................................................................203
5.2.2 Incentive Systems..................................................................................204
5.2.2.1 Passive Approaches.................................................................205
5.2.2.2 Organisational Approaches.....................................................206
5.2.2.3 Active Approaches..................................................................207
5.2.2.4 Summary.................................................................................207
5.3 Processing- and Controlling Phase...................................................................208
5.3.1 Information- and Communication Structure.........................................208
5.3.1.1 Information Technology..........................................................208
5.3.1.2 Summary.................................................................................215
5.3.2 Controlling............................................................................................216
5.3.2.1 Controlling of Quality.............................................................218
5.3.2.2 Controlling of Costs................................................................220
5.3.2.3 Controlling of Time................................................................221
5.3.2.4 Auditing.........................................................,........................221
5.3.2.5 Benchmarking.........................................................................222
5.3.2.6 Summary.................................................................................224
5.4 Adjustment Phase..............................................................................................225
5.4.1 Triggers of the Adjustment Process......................................................225
5.4.2 Summary...............................................................................................226
5.5 Summary of the Design Fields along the Cooperation Life Cycle....................227
6 Empirical Analysis of the Management of LSPs.................................................232
6.1 Characteristics of the Empirical Analysis.........................................................233
6.2 Analysis of the Influencing Factors..................................................................240
6.2.1 Analysis of the Logistical Demand Structure........................................241
6.2.2 Analysis of the Logistical Supply Structure..........................................244
Table of Content XI
6.2.3 Assortment of the Case Studies to the Taxonomies of Logistical
Situations...............................................................................................248
6.3 Empirical Analysis of the Characteristics of the Design Fields in the
Specific Life Cycle Phases................................................................................250
6.3.1 Case Study One: Telecommunication Service Provider - Basic
Logistical Situation...............................................................................253
6.3.2 Case Study Two: Automotive OEM Light Trucks - Basic
Logistical Situation...............................................................................258
6.3.3 Case Study Three: Automotive OEM Light Trucks - Basic
Logistical Situation...............................................................................261
6.3.4 Case Study Four: Financial Services Provider - High Risk
Logistical Situation...............................................................................267
6.3.5 Case Study Five: Automotive OEM - Competition Logistical
Situation................................................................................................271
6.3.6 Case Study Six: Telecommunication Provider - Competition
Logistical Situation...............................................................................274
6.3.7 Case Study Seven: Automotive OEM Light Trucks -
Partnership Logistical Situation..........................................................283
6.3.8 Case Study Eight: Automotive Supplier - Partnership Logistical
Situation................................................................................................288
6.3.9 Case Study Nine: Automotive Supplier - Partnership Logistical
Situation................................................................................................294
6.4 Impact Analysis of the Situational Management Approach..............................298
6.5 Summary of the Empirical Analysis.................................................................303
7 Derivation of Design Recommendations for the Management of LSPs............305
7.1 Design Recommendations Independent of Logistical Situation.......................305
7.2 Design Recommendations for Basic Logistical Situations............................307
7.3 Design Recommendations for High Risk Logistical Situations.....................309
7.4 Design Recommendations for Competition Logistical Situations.................312
7.5 Design Recommendations for Partnership Logistical Situations...................314
7.6 Summary of the Design Recommendations......................................................317
8 Conclusion and Future Research..........................................................................322
8.1 Answers to the Research Questions and Validation of the Research
Hypothesis.........................................................................................................324
8.2 Summary and Recommendations for Future Research.....................................326
9 References and Bibliography-------------------------................................................329
Table of Content XII
Declaration.....................................................................................................................381
Curriculum Vitae..........................................................................................................382
|
| adam_txt |
Content Overview VI
Content Overview
Foreword by Mervyn Rowlinson.I
Foreword by Horst Wildemann.II
Preamble and Acknowledgements.IV
Content Overview.VI
Table of Content.VII
About the Author.XIII
Abstract.XIV
List of Figures.XV
Glossary.XVIII
1 Introduction.1
2 Research Methodology.35
3 Conceptual Framework.53
4 System Model of the Situational LSP Management Approach.113
5 Design Fields of the Management of LSPs.154
6 Empirical Analysis of the Management of LSPs.232
7 Derivation of Design Recommendations for the Management of LSPs.305
8 Conclusion and Future Research.322
9 References and Bibliography.329
Declaration.381
Curriculum Vitae.382
Table of Content VII
Table of Content
Foreword by Mervyn Rowlinson.I
Foreword by Horst Wildemann.II
Preamble and Acknowledgements.IV
Content Overview.VI
Table of Content.VII
About the Author.XIII
Abstract.XIV
List of Figures.XV
Glossary.XVIII
1 Introduction.1
1.1 Initial Situation and Problem Formulation.4
1.2 Hypothesis and Research Questions.8
1.3 Research Aims.12
1.4 Literature Review.15
1.4.1 Logistics Outsourcing.16
1.4.2 Situational Buyer-Supplier Relationships.20
1.4.3 Life Cycle Management of Logistics Cooperations.26
1.4.4 Summary.28
1.5 Procedure and Method of Resolution.31
2 Research Methodology.35
2.1 Holistic View on the Management of LSPs.35
2.2 Research Approach on the Basis of Case Studies.37
2.3 Research Approach on the Basis of a Taxonomy and Explanation
Buildings.44
2.4 Summary of the Research Methodology - Iterative Triangulation.50
3 Conceptual Framework.53
3.1 Management of LSPs as Object of Investigation.54
3.2 Logistics as an Object of Investigation.56
3.2.1 Logistics.56
Table of Content Vm
3.2.2 Logistics Outsourcing.61
3.2.3 Logistics Services.64
3.3 Theoretical Approaches to the Design of the Management of LSPs.67
3.3.1 Traditional Approaches.68
3.3.1.1 Cost-Calculating Approaches.69
3.3.1.2 Learning Curve Concept.70
3.3.1.3 Assessment of the Traditional Approaches.71
3.3.2 Strategic Approaches.74
3.3.2.1 The Core Competency Approach.74
3.3.2.2 The Market-Based View.76
3.3.2.3 The Resource-Based View.79
3.3.2.4 Assessment of the Strategic Approaches.83
3.3.3 Modern Approaches.85
3.3.3.1 Network Approach.86
3.3.3.2 Principal Agent Theory.86
3.3.3.3 Transaction Cost Theory.90
3.3.3.4 Total Cost of Ownership.95
3.3.3.5 Assessment of the Modern Approaches.97
3.3.4 Choice and Reasoning of the Suitable Theoretical Approach.97
3.4 Basic Forms of Cooperation.101
3.4.1 Market or Hierarchy as Alternative Economic Institutions.103
3.4.2 Basic Forms of Logistics Cooperations.104
3.5 Guidelines for the Management Approach of LSPs.107
3.5.1 Holistic View of the Management Approach.108
3.5.2 Process Orientation.109
3.5.3 Differentiation of the Relation between Shipper and LSP.110
3.6 Summary of the Conceptual Framework.110
4 System Model of the Situational LSP Management Approach.113
4.1 Description of the System Model.113
4.1.1 Reasoning of the System Model Approach.114
4.1.2 System Model on Portfolio Basis.115
4.2 Influencing Factors on the Design of the Management Approach.117
4.2.1 Logistical Demand Structure.118
4.2.1.1 Specificity of Logistics Services.119
Table of Content IX
4.2.1.2 Complexity, Insecurity and Measurability
of Logistics Services.121
4.2.1.3 Extent of Potential Damage by Logistics Services.125
4.2.1.4 The Logistical Demand Portfolio.126
4.2.2 Logistical Supply Structure.130
4.2.2.1 Market Power of the LSP.131
4.2.2.2 The Competencies and the Development Potential
of the LSP.133
4.2.2.3 The Logistical Supply Portfolio.136
4.3 Creation of a Taxonomy of Logistical Situations.140
4.3.1 Logistical Situation 'Basic'.144
4.3.2 Logistical Situation 'High Risk'.146
4.3.3 Logistical Situation 'Competition'.147
4.3.4 Logistical Situation 'Partnership'.149
4.3.5 Summary.151
4.4 Summary of the System Model of the Management Approach of LSPs.151
5 Design Fields of the Management of LSPs.154
5.1 Information- and Decision Phase.157
5.1.1 Preparation of the Management Decision.157
5.1.1.1 Internal Analysis.158
5.1.1.2 External Analysis.163
5.1.1.3 Assessment and Definition of the Vertical Range
of Logistics Strategy.168
5.1.1.4 Summary.172
5.1.2 Choice of Suitable LSPs.172
5.1.2.1 Direct Awards.175
5.1.2.2 Online Auction.176
5.1.2.3 Tendering.177
5.1.2.4 Concept Competitions.178
5.1.2.5 Summary.181
5.1.3 Organisational Structures between Shipper and LSP.182
5.1.3.1 Selective Interaction/Interface Model.183
5.1.3.2 Team Models.183
5.1.3.3 Summary.186
5.1.4 Risk Management.186
Table of Content X
5.1.4.1 Dependency Risks and Risks of Expertise Loss.187
5.1.4.2 Risks of Cost Increases.189
5.1.4.3 Performance Risks and Hazardous Risks.190
5.1.4.4 Summary.191
5.2 Agreement Phase.191
5.2.1 Contractual Framework of Logistics Cooperations.192
5.2.1.1 Design Elements in Logistics Cooperation Contracts.192
5.2.1.2 Characteristics of Logistics Cooperation Contracts.199
5.2.1.3 Summary.203
5.2.2 Incentive Systems.204
5.2.2.1 Passive Approaches.205
5.2.2.2 Organisational Approaches.206
5.2.2.3 Active Approaches.207
5.2.2.4 Summary.207
5.3 Processing- and Controlling Phase.208
5.3.1 Information- and Communication Structure.208
5.3.1.1 Information Technology.208
5.3.1.2 Summary.215
5.3.2 Controlling.216
5.3.2.1 Controlling of Quality.218
5.3.2.2 Controlling of Costs.220
5.3.2.3 Controlling of Time.221
5.3.2.4 Auditing.,.221
5.3.2.5 Benchmarking.222
5.3.2.6 Summary.224
5.4 Adjustment Phase.225
5.4.1 Triggers of the Adjustment Process.225
5.4.2 Summary.226
5.5 Summary of the Design Fields along the Cooperation Life Cycle.227
6 Empirical Analysis of the Management of LSPs.232
6.1 Characteristics of the Empirical Analysis.233
6.2 Analysis of the Influencing Factors.240
6.2.1 Analysis of the Logistical Demand Structure.241
6.2.2 Analysis of the Logistical Supply Structure.244
Table of Content XI
6.2.3 Assortment of the Case Studies to the Taxonomies of Logistical
Situations.248
6.3 Empirical Analysis of the Characteristics of the Design Fields in the
Specific Life Cycle Phases.250
6.3.1 Case Study One: Telecommunication Service Provider - 'Basic'
Logistical Situation.253
6.3.2 Case Study Two: Automotive OEM Light Trucks - 'Basic'
Logistical Situation.258
6.3.3 Case Study Three: Automotive OEM Light Trucks - 'Basic'
Logistical Situation.261
6.3.4 Case Study Four: Financial Services Provider - 'High Risk'
Logistical Situation.267
6.3.5 Case Study Five: Automotive OEM - 'Competition' Logistical
Situation.271
6.3.6 Case Study Six: Telecommunication Provider - 'Competition'
Logistical Situation.274
6.3.7 Case Study Seven: Automotive OEM Light Trucks -
'Partnership' Logistical Situation.283
6.3.8 Case Study Eight: Automotive Supplier - 'Partnership' Logistical
Situation.288
6.3.9 Case Study Nine: Automotive Supplier - 'Partnership' Logistical
Situation.294
6.4 Impact Analysis of the Situational Management Approach.298
6.5 Summary of the Empirical Analysis.303
7 Derivation of Design Recommendations for the Management of LSPs.305
7.1 Design Recommendations Independent of Logistical Situation.305
7.2 Design Recommendations for 'Basic' Logistical Situations.307
7.3 Design Recommendations for 'High Risk' Logistical Situations.309
7.4 Design Recommendations for 'Competition' Logistical Situations.312
7.5 Design Recommendations for 'Partnership' Logistical Situations.314
7.6 Summary of the Design Recommendations.317
8 Conclusion and Future Research.322
8.1 Answers to the Research Questions and Validation of the Research
Hypothesis.324
8.2 Summary and Recommendations for Future Research.326
9 References and Bibliography-------------------------.329
Table of Content XII
Declaration.381
Curriculum Vitae.382 |
| any_adam_object | 1 |
| any_adam_object_boolean | 1 |
| author | Jacobsen, Sven-Erik |
| author_facet | Jacobsen, Sven-Erik |
| author_role | aut |
| author_sort | Jacobsen, Sven-Erik |
| author_variant | s e j sej |
| building | Verbundindex |
| bvnumber | BV023291217 |
| ctrlnum | (OCoLC)230220983 (DE-599)DNB988423316 |
| dewey-full | 658.5 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.5 |
| dewey-search | 658.5 |
| dewey-sort | 3658.5 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| discipline_str_mv | Wirtschaftswissenschaften |
| edition | 1. ed. |
| format | Book |
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| genre | (DE-588)4113937-9 Hochschulschrift gnd-content |
| genre_facet | Hochschulschrift |
| id | DE-604.BV023291217 |
| illustrated | Illustrated |
| index_date | 2024-07-02T20:43:16Z |
| indexdate | 2024-07-09T21:15:06Z |
| institution | BVB |
| isbn | 9783937236797 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-016475827 |
| oclc_num | 230220983 |
| open_access_boolean | |
| owner | DE-19 DE-BY-UBM DE-12 |
| owner_facet | DE-19 DE-BY-UBM DE-12 |
| physical | XX, 380 S. Ill., graph. Darst. 24 cm |
| publishDate | 2008 |
| publishDateSearch | 2008 |
| publishDateSort | 2008 |
| publisher | TCW, Transfer-Centrum |
| record_format | marc |
| series | TCW |
| series2 | TCW |
| spelling | Jacobsen, Sven-Erik Verfasser aut Management of logistics service providers a situational approach Sven-Erik Jacobsen 1. ed. München TCW, Transfer-Centrum 2008 XX, 380 S. Ill., graph. Darst. 24 cm txt rdacontent n rdamedia nc rdacarrier TCW 53 Zugl.: London, Metropolitan Univ., Diss., 2007 Logistikunternehmen (DE-588)4308413-8 gnd rswk-swf Management (DE-588)4037278-9 gnd rswk-swf (DE-588)4113937-9 Hochschulschrift gnd-content Logistikunternehmen (DE-588)4308413-8 s Management (DE-588)4037278-9 s DE-604 TCW 53 (DE-604)BV021464116 53 text/html http://www.tcw.de/publications/index/Buch Beschreibung fuer Leser HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=016475827&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Jacobsen, Sven-Erik Management of logistics service providers a situational approach TCW Logistikunternehmen (DE-588)4308413-8 gnd Management (DE-588)4037278-9 gnd |
| subject_GND | (DE-588)4308413-8 (DE-588)4037278-9 (DE-588)4113937-9 |
| title | Management of logistics service providers a situational approach |
| title_auth | Management of logistics service providers a situational approach |
| title_exact_search | Management of logistics service providers a situational approach |
| title_exact_search_txtP | Management of logistics service providers a situational approach |
| title_full | Management of logistics service providers a situational approach Sven-Erik Jacobsen |
| title_fullStr | Management of logistics service providers a situational approach Sven-Erik Jacobsen |
| title_full_unstemmed | Management of logistics service providers a situational approach Sven-Erik Jacobsen |
| title_short | Management of logistics service providers |
| title_sort | management of logistics service providers a situational approach |
| title_sub | a situational approach |
| topic | Logistikunternehmen (DE-588)4308413-8 gnd Management (DE-588)4037278-9 gnd |
| topic_facet | Logistikunternehmen Management Hochschulschrift |
| url | http://www.tcw.de/publications/index/Buch http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=016475827&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
| volume_link | (DE-604)BV021464116 |
| work_keys_str_mv | AT jacobsensvenerik managementoflogisticsserviceprovidersasituationalapproach |