APA-Zitierstil (7. Ausg.)

Grönroos, C. (2007). Service management and marketing: Customer management in service competition (3. ed., reprint.). Wiley.

Chicago-Zitierstil (17. Ausg.)

Grönroos, Christian. Service Management and Marketing: Customer Management in Service Competition. 3. ed., reprint. Chichester [u.a.]: Wiley, 2007.

MLA-Zitierstil (9. Ausg.)

Grönroos, Christian. Service Management and Marketing: Customer Management in Service Competition. 3. ed., reprint. Wiley, 2007.