(2007). Architecture and patterns for IT service management, resource planning, and governance: Making shoes for the cobbler's children. Elsevier.
Chicago-Zitierstil (17. Ausg.)Architecture and Patterns for IT Service Management, Resource Planning, and Governance: Making Shoes for the Cobbler's Children. Amsterdam: Elsevier, 2007.
MLA-Zitierstil (9. Ausg.)Architecture and Patterns for IT Service Management, Resource Planning, and Governance: Making Shoes for the Cobbler's Children. Elsevier, 2007.
Achtung: Diese Zitate sind unter Umständen nicht zu 100% korrekt.