Library performance and service competition: developing strategic responses
Saved in:
| Main Author: | |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
Oxford [u.a.]
Chandos
2008
|
| Edition: | 1. publ. in Great Britain |
| Series: | Chandos information professional series
|
| Subjects: | |
| Online Access: | Inhaltsverzeichnis Inhaltsverzeichnis |
| Item Description: | Includes bibliographical references (p. 117-131) and index |
| Physical Description: | XIII, 135 S. graph. Darst. 24 cm |
Staff View
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Record in the Search Index
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|---|---|
| adam_text | Contents
List of figures and tables
ix
About the author
xi
Acknowledgements
хш
Ust
of acronyms
xv
1
How long have we been counting things? An overview
of library service performance assessment
1
Current status and issues in performance assessment
11
Challenges to using library performance assessment
information to make strategic decisions
15
Future needs
22
Identifying service environment impacts
27
2
Aligning the performance assessment process
29
3
A concise overview of current library service competition
39
Current status and issues
39
Challenges to obtaining competitors information
to make strategic decisions
48
Future needs
50
Identifying your competitors service environment
impacts
52
4
Know things first: identifying strategic information
needs
55
What do you know about what your customers know?
56
What do you know about your competitors?
59
Connecting the knowns
61
vii
Library Performance and Service Competition
5
Knowns are really verbs: using innovation to transform
the knowns Into potential strategic responses
77
Innovation from ideas
81
Innovation from non-customers/stakeholders
82
Innovations from technology
83
Innovation from assessment and competitive
processes
84
Warning: don t innovate because you can
85
6
Improving potential strategic responses through access,
accountability and alignment
87
Strategic responses and access
92
Strategic responses and accountability
95
7
Wash. Rinse. Repeat. Strategic responses are an
ongoing process
99
Warning! Hard work required!
106
Appendix: template forms for developing strategic
responses
109
Developing strategic responses: what are the
knowns ?
109
Developing strategic responses: what innovations
are possible to create strategic responses?
110
Developing strategic responses: addressing access,
accountability and alignment
112
Developing strategic responses: strategic
response
compilation
114
References
117
Bibliography
121
Index
133
viii
|
| adam_txt |
Contents
List of figures and tables
ix
About the author
xi
Acknowledgements
хш
Ust
of acronyms
xv
1
How long have we been counting things? An overview
of library service performance assessment
1
Current status and issues in performance assessment
11
Challenges to using library performance assessment
information to make strategic decisions
15
Future needs
22
Identifying service environment impacts
27
2
Aligning the performance assessment process
29
3
A concise overview of current library service competition
39
Current status and issues
39
Challenges to obtaining competitors' information
to make strategic decisions
48
Future needs
50
Identifying your competitors' service environment
impacts
52
4
Know things first: identifying strategic information
needs
55
What do you know about what your customers know?
56
What do you know about your competitors?
59
Connecting the 'knowns'
61
vii
Library Performance and Service Competition
5
'Knowns' are really verbs: using innovation to transform
the 'knowns' Into potential strategic responses
77
Innovation from ideas
81
Innovation from non-customers/stakeholders
82
Innovations from technology
83
Innovation from assessment and competitive
processes
84
Warning: don't innovate because you can
85
6
Improving potential strategic responses through access,
accountability and alignment
87
Strategic responses and access
92
Strategic responses and accountability
95
7
Wash. Rinse. Repeat. Strategic responses are an
ongoing process
99
Warning! Hard work required!
106
Appendix: template forms for developing strategic
responses
109
Developing strategic responses: what are the
'knowns'?
109
Developing strategic responses: what innovations
are possible to create strategic responses?
110
Developing strategic responses: addressing access,
accountability and alignment
112
Developing strategic responses: strategic
response
compilation
114
References
117
Bibliography
121
Index
133
viii |
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| edition | 1. publ. in Great Britain |
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| indexdate | 2024-07-09T21:14:39Z |
| institution | BVB |
| language | English |
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| spelling | White, Larry Nash Verfasser aut Library performance and service competition developing strategic responses Larry Nash White 1. publ. in Great Britain Oxford [u.a.] Chandos 2008 XIII, 135 S. graph. Darst. 24 cm txt rdacontent n rdamedia nc rdacarrier Chandos information professional series Includes bibliographical references (p. 117-131) and index Library administration Libraries / Evaluation Bibliothèques - Administration Bibliothèques - Évaluation Libraries Evaluation Evaluation (DE-588)4071034-8 gnd rswk-swf Bibliothek (DE-588)4006439-6 gnd rswk-swf Dienstleistung (DE-588)4012178-1 gnd rswk-swf Bibliothek (DE-588)4006439-6 s Dienstleistung (DE-588)4012178-1 s Evaluation (DE-588)4071034-8 s DE-604 http://digitool.hbz-nrw.de:1801/webclient/DeliveryManager?pid=2511395&custom_att_2=simple_viewer Inhaltsverzeichnis Digitalisierung BSBMuenchen application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=016457267&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | White, Larry Nash Library performance and service competition developing strategic responses Library administration Libraries / Evaluation Bibliothèques - Administration Bibliothèques - Évaluation Libraries Evaluation Evaluation (DE-588)4071034-8 gnd Bibliothek (DE-588)4006439-6 gnd Dienstleistung (DE-588)4012178-1 gnd |
| subject_GND | (DE-588)4071034-8 (DE-588)4006439-6 (DE-588)4012178-1 |
| title | Library performance and service competition developing strategic responses |
| title_auth | Library performance and service competition developing strategic responses |
| title_exact_search | Library performance and service competition developing strategic responses |
| title_exact_search_txtP | Library performance and service competition developing strategic responses |
| title_full | Library performance and service competition developing strategic responses Larry Nash White |
| title_fullStr | Library performance and service competition developing strategic responses Larry Nash White |
| title_full_unstemmed | Library performance and service competition developing strategic responses Larry Nash White |
| title_short | Library performance and service competition |
| title_sort | library performance and service competition developing strategic responses |
| title_sub | developing strategic responses |
| topic | Library administration Libraries / Evaluation Bibliothèques - Administration Bibliothèques - Évaluation Libraries Evaluation Evaluation (DE-588)4071034-8 gnd Bibliothek (DE-588)4006439-6 gnd Dienstleistung (DE-588)4012178-1 gnd |
| topic_facet | Library administration Libraries / Evaluation Bibliothèques - Administration Bibliothèques - Évaluation Libraries Evaluation Evaluation Bibliothek Dienstleistung |
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