APA (7th ed.) Citation

(2006). Connecting with your customers: [Inspire customer loyality ; gather the right data ; reach target markets]. Harvard Business School Press.

Chicago Style (17th ed.) Citation

Connecting with Your Customers: [Inspire Customer Loyality ; Gather the Right Data ; Reach Target Markets]. Boston, Mass: Harvard Business School Press, 2006.

MLA (9th ed.) Citation

Connecting with Your Customers: [Inspire Customer Loyality ; Gather the Right Data ; Reach Target Markets]. Harvard Business School Press, 2006.