Speaking of India: bridging the communication gap between India and the West
Saved in:
| Main Author: | |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
Boston ; London
Intercultural Press
2007
|
| Edition: | 1. publ. |
| Subjects: | |
| Online Access: | Inhaltsverzeichnis |
| Item Description: | Literaturverz. S. 187 - 189 Includes bibliographical references |
| Physical Description: | XXIV, 195 S. |
| ISBN: | 1931930139 9781931930345 |
Staff View
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| 100 | 1 | |a Storti, Craig |e Verfasser |4 aut | |
| 245 | 1 | 0 | |a Speaking of India |b bridging the communication gap between India and the West |c Craig Storti |
| 250 | |a 1. publ. | ||
| 264 | 1 | |a Boston ; London |b Intercultural Press |c 2007 | |
| 300 | |a XXIV, 195 S. | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b n |2 rdamedia | ||
| 338 | |b nc |2 rdacarrier | ||
| 500 | |a Literaturverz. S. 187 - 189 | ||
| 500 | |a Includes bibliographical references | ||
| 650 | 4 | |a Communication and culture |z India | |
| 650 | 4 | |a Communication |x Cross-cultural studies | |
| 650 | 4 | |a Interpersonal communication |x Cross-cultural studies | |
| 651 | 4 | |a Indien | |
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Record in the Search Index
| _version_ | 1804137529187762176 |
|---|---|
| adam_text | Titel: Speaking of India
Autor: Storti, Craig
Jahr: 2007
Contents
CHAPTER
foreword Xlll
Acknowledgments XV
Introduction: The Worm Has Turned xvii
Offshore Is in Your Future xviii
Not Just IT XX
The Cultural Component xxiii
1 Indians, Westerners, and the Cultural Lens 1
Which Westerners? 2
Which Indians? 4
Two Types of Indians 6
The Culture Thing 8
We Are All Ethnocentrics 9
But We Get Cultural Training 11
It s Not Always Culture 12
The Public and Private Sectors 13
Fooled by Appearances 13
Indians from a Western Perspective 15
A Focus on the Workplace 15
chapter 2 Communication East and
Communication West 17
Communication East: For the Good of the Group 19
The Extended Family 20
Preserving Harmony and Saving Face 22
VII
viii Contents
CHAPTER
Impact on Communication Style 24
What Is Not Said 25
Implying and Suggesting 26
Young Indians 27
Communication West: Standing on Your Own Two Feet 28
Individualists 30
Impact on Communication Style 32
3 Yes, No, and Other Problems 35
The Indian Yes 35
The Indian Yes Head Gesture 37
The Indian No 38
The Absence of Yes 39
Unintended Consequences 41
The No-Response Response 43
Avoiding the Question or Changing the Subject 43
The Postponed Answer 44
Repeating the Question 45
Turning the Question on the Speaker 45
Hesitation 46
The Qualified or Conditional Yes 46
Combined Forms 48
Bad News 49
Behind Schedule 49
That s Not Possible 51
Asking for Help 52
Negative Feedback 53
No Response 55
The Repeated Question 55
A Very Loud Silence 56
Suggesting an Alternative 56
Asking Your Opinion 57
Damning with Faint Praise 57
When Westerners Talk Like Indians 58
Advice for Westerners 59
Who Adjusts to Whom? 59
Contents ix
Coaching Indians 61
Getting the Bad News Sooner 68
The Indian Culture Broker 68
Five Behavior Changes for Westerners 69
Seek Out One-on-One Conversations 71
Get to Know the Indians You Work With 72
Rude Westerners? 73
Advice for Indians 74
Best Practices: Communication Style 76
chapter 4 Management East and Management West 79
Management East 80
The Boss Is the Boss (High Power Distance) 81
Superiors and Subordinates 82
Face 85
Management West 86
First Among Equals (Low Power Distance) 87
chapter 5 The Deference Syndrome 91
The Empowerment Problem 91
Going Through the Boss 93
Respecting the Chain of Command 94
Advice for Westerners 95
Following Instructions?to a Fault 96
Incomplete Instructions 97
Bad Instructions 99
When Indians Have a Better Idea 102
Advice for Westerners 104
Taking Initiative, Indian-Style 105
When Indians Don t Understand You 106
Advice for Westerners 107
Subordinates at Meetings 109
Indians Won t Correct the Boss 110
Subordinates, Not Equals 111
Subordinates in Training Sessions 113
Praise the Team 114
x Contents
Sir and Madam: Indian Formality 115
Ingratiating Behavior 115
Young Indian Managers 116
Advice for Indians 120
General Advice 121
Best Practices: Management Style 122
chapter 6 Talking Points: The Language Problem 125
Fast Talkers 125
Indian Accents 126
Indian English 128
Indians Are Caught Off Guard 129
Don t Interrupt Me 130
Advice for Westerners 132
Meanwhile, Watch Your Own Speech 133
Remember: Indians Won t Ask You What You Mean 135
Advice for Indians 136
Best Practices: Talking Points 138
chapter 7 Meetings and Conference Calls 139
Meetings 139
So Why Meet? 141
How Indians Conduct Meetings 143
The Role of Subordinates 144
Conference Calls 145
Advice for Westerners 146
Before the Meeting 146
During the Meeting 147
After the Meeting 148
Advice for Indians 149
Best Practices: Meetings and Conference Calls 150
chapter 8 Women and Men 153
Traditional Gender Differences 154
Gender in the Indian Workplace 157
Female Managers 157
Indian Women and Westerners 158
Contents xi
Western Women and Indian Men 159
Young Urban Indians 161
chapter 9 Working with Indians on Virtual Teams 163
A Matter of Trust 164
We Know the Person from Extensive Interaction 165
The Person Is Technically Competent 166
The Person Is Reliable: They Follow Through and
Do What They Say They Are Going to Do 167
The Person Gives You Honest Feedback (Including
Correcting You When You re Mistaken) 168
The Person Admits Mistakes 168
The Person Admits When She Doesn t Know or
Understand Something/The Person Is Not Afraid
or Too Proud to Ask for Help 169
The Timeliness Factor 170
Learn the Hierarchy 171
chapter 10 Business and Social Etiquette 173
Caste in India 179
Epilogue 181
Don t Forget the Good News 181
How Long Does It Take? 183
Bibliography 187
About the Author 191
Index 193
|
| adam_txt |
Titel: Speaking of India
Autor: Storti, Craig
Jahr: 2007
Contents
CHAPTER
foreword Xlll
Acknowledgments XV
Introduction: "The Worm Has Turned" xvii
Offshore Is in Your Future xviii
Not Just IT XX
The Cultural Component xxiii
1 Indians, Westerners, and the Cultural Lens 1
Which Westerners? 2
Which Indians? 4
Two Types of Indians 6
The Culture Thing 8
We Are All Ethnocentrics 9
But We Get Cultural Training 11
It's Not Always Culture 12
The Public and Private Sectors 13
Fooled by Appearances 13
Indians from a Western Perspective 15
A Focus on the Workplace 15
chapter 2 Communication East and
Communication West 17
Communication East: For the Good of the Group 19
The Extended Family 20
Preserving Harmony and Saving Face 22
VII
viii Contents
CHAPTER
Impact on Communication Style 24
What Is Not Said 25
Implying and Suggesting 26
Young Indians 27
Communication West: Standing on Your Own Two Feet 28
Individualists 30
Impact on Communication Style 32
3 Yes, No, and Other Problems 35
The Indian "Yes" 35
The Indian "Yes" Head Gesture 37
The Indian "No" 38
The Absence of "Yes" 39
Unintended Consequences 41
The "No-Response" Response 43
Avoiding the Question or Changing the Subject 43
The Postponed Answer 44
Repeating the Question 45
Turning the Question on the Speaker 45
Hesitation 46
The Qualified or Conditional "Yes" 46
Combined Forms 48
Bad News 49
Behind Schedule 49
That's Not Possible 51
Asking for Help 52
Negative Feedback 53
No Response 55
The Repeated Question 55
A Very Loud Silence 56
Suggesting an Alternative 56
Asking Your Opinion 57
Damning with Faint Praise 57
When Westerners Talk Like Indians 58
Advice for Westerners 59
Who Adjusts to Whom? 59
Contents ix
Coaching Indians 61
Getting the Bad News Sooner 68
The Indian Culture Broker 68
Five Behavior Changes for Westerners 69
Seek Out One-on-One Conversations 71
Get to Know the Indians You Work With 72
Rude Westerners? 73
Advice for Indians 74
Best Practices: Communication Style 76
chapter 4 Management East and Management West 79
Management East 80
The Boss Is the Boss (High Power Distance) 81
Superiors and Subordinates 82
Face 85
Management West 86
First Among Equals (Low Power Distance) 87
chapter 5 The Deference Syndrome 91
The Empowerment Problem 91
Going Through the Boss 93
Respecting the Chain of Command 94
Advice for Westerners 95
Following Instructions?to a Fault 96
Incomplete Instructions 97
Bad Instructions 99
When Indians Have a Better Idea 102
Advice for Westerners 104
Taking Initiative, Indian-Style 105
When Indians Don't Understand You 106
Advice for Westerners 107
Subordinates at Meetings 109
Indians Won't Correct the Boss 110
Subordinates, Not Equals 111
Subordinates in Training Sessions 113
Praise the Team 114
x Contents
Sir and Madam: Indian Formality 115
Ingratiating Behavior 115
Young Indian Managers 116
Advice for Indians 120
General Advice 121
Best Practices: Management Style 122
chapter 6 Talking Points: The Language Problem 125
Fast Talkers 125
Indian Accents 126
Indian English 128
Indians Are Caught Off Guard 129
Don't Interrupt Me 130
Advice for Westerners 132
Meanwhile, Watch Your Own Speech 133
Remember: Indians Won't Ask You What You Mean 135
Advice for Indians 136
Best Practices: Talking Points 138
chapter 7 Meetings and Conference Calls 139
Meetings 139
So Why Meet? 141
How Indians Conduct Meetings 143
The Role of Subordinates 144
Conference Calls 145
Advice for Westerners 146
Before the Meeting 146
During the Meeting 147
After the Meeting 148
Advice for Indians 149
Best Practices: Meetings and Conference Calls 150
chapter 8 Women and Men 153
Traditional Gender Differences 154
Gender in the Indian Workplace 157
Female Managers 157
Indian Women and Westerners 158
Contents xi
Western Women and Indian Men 159
Young Urban Indians 161
chapter 9 Working with Indians on Virtual Teams 163
A Matter of Trust 164
We Know the Person from Extensive Interaction 165
The Person Is Technically Competent 166
The Person Is Reliable: They Follow Through and
Do What They Say They Are Going to Do 167
The Person Gives You Honest Feedback (Including
Correcting You When You're Mistaken) 168
The Person Admits Mistakes 168
The Person Admits When She Doesn't Know or
Understand Something/The Person Is Not Afraid
or Too Proud to Ask for Help 169
The Timeliness Factor 170
Learn the Hierarchy 171
chapter 10 Business and Social Etiquette 173
Caste in India 179
Epilogue 181
Don't Forget the Good News 181
How Long Does It Take? 183
Bibliography 187
About the Author 191
Index 193 |
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| spelling | Storti, Craig Verfasser aut Speaking of India bridging the communication gap between India and the West Craig Storti 1. publ. Boston ; London Intercultural Press 2007 XXIV, 195 S. txt rdacontent n rdamedia nc rdacarrier Literaturverz. S. 187 - 189 Includes bibliographical references Communication and culture India Communication Cross-cultural studies Interpersonal communication Cross-cultural studies Indien HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=016420382&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Storti, Craig Speaking of India bridging the communication gap between India and the West Communication and culture India Communication Cross-cultural studies Interpersonal communication Cross-cultural studies |
| title | Speaking of India bridging the communication gap between India and the West |
| title_auth | Speaking of India bridging the communication gap between India and the West |
| title_exact_search | Speaking of India bridging the communication gap between India and the West |
| title_exact_search_txtP | Speaking of India bridging the communication gap between India and the West |
| title_full | Speaking of India bridging the communication gap between India and the West Craig Storti |
| title_fullStr | Speaking of India bridging the communication gap between India and the West Craig Storti |
| title_full_unstemmed | Speaking of India bridging the communication gap between India and the West Craig Storti |
| title_short | Speaking of India |
| title_sort | speaking of india bridging the communication gap between india and the west |
| title_sub | bridging the communication gap between India and the West |
| topic | Communication and culture India Communication Cross-cultural studies Interpersonal communication Cross-cultural studies |
| topic_facet | Communication and culture India Communication Cross-cultural studies Interpersonal communication Cross-cultural studies Indien |
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