Business and society: a strategic approach to social responsibility
Saved in:
| Main Authors: | , , |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
Boston
Houghton Mifflin
2008
|
| Edition: | 3. ed. |
| Subjects: | |
| Online Access: | Inhaltsverzeichnis |
| Physical Description: | XXII, 583 S. Ill. |
| ISBN: | 0618823360 9780618823369 |
Staff View
MARC
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| 245 | 1 | 0 | |a Business and society |b a strategic approach to social responsibility |c Debbie M. Thorne ; O.C. Ferrell ; Linda Ferrell |
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Record in the Search Index
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|---|---|
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Contents
Preface
XV
CHAPTER ONE Social Responsibility Framework
1
Social Responsibility Defined
3
Social Responsibility Applies to All Types of Businesses
6
Social Responsibility Adopts a Strategic Focus
6
Social Responsibility Fulfills Society's Expectations
10
Social Responsibility Requires a Stakeholder Orientation
15
Development of Social Responsibility
17
Global Nature of Social Responsibility
20
Global Initiatives: International Business and Poverty Reduction
24
Benefits of Social Responsibility
25
Trust
25
Customer Satisfaction
26
Employee Commitment
27
Investor Loyalty
27
The Bottom Line: Profits
28
National Economy
29
Framework for Studying Social Responsibility
31
Strategic Management of Stakeholder Relationships
33
Corporate Governance
34
Legal, Regulatory, and Political Issues
35
Business Ethics
35
Employee Relations
35
Consumer Relations
35
Community and Philanthropy
35
Environmental Issues
36
Technology Issues
36
The Social Audit
36
VÍ
CONTENTS
Summary
37 ■
Key Terms
39
m
Discussion Questions
39 ■
Experiential Exercise
39 ■
What Would You Do?
39
CHAPTER TWO Strategic Management of Stakeholder Relationships
41
Stakeholders Defined
43
Stakeholder Issues and Interaction
46
Identifying Stakeholders
46
A Stakeholder Orientation
48
Stakeholder Attributes
50
•
Power
51
•
Legitimacy
51
•
Urgency
52
Performance with Stakeholders
53
Reputation Management
53
Global Initiatives: German Companies Rate the Importance of Reputation
56
Crisis Management
57
Development of Stakeholder Relationships
61
Implementing A Stakeholder Perspective in Social Responsibility
62
Step
1:
Assessing the Corporate Culture
62
Step
2:
Identifying Stakeholder Groups
63
Step
3:
Identifying Stakeholder Issues
64
Step
4:
Assessing the Organization's Commitment to
Social Responsibility
64
Step
5:
Identifying Resources and Determining Urgency
65
Step
6:
Gaining Stakeholder Feedback
65
Link Between Stakeholder Relationships and Social Responsibility
65
Summary
67 ■
Key Terms
69
s
Discussion Questions
69 ■
Experiential Exercise
70 ■
What Would You Do?
70
CHAPTER THREE Corporate Governance
71
Corporate Governance Defined
74
Corporate Governance Framework
75
History of Corporate Governance
77
Corporate Governance and Social Responsibility
79
Global Initiatives: The Social Responsibility Issues in Outsourcing
82
Issues in Corporate Governance Systems
82
Boards of Directors
83
•
Independence
84
•
Quality
85
•
Performance
85
CONTENTS WÜ
Shareholders and Investors
87
•
Shareholder Activism
88
•
Social Investing
89
•
Investor Confidence
92
Internal Control and Risk Management
94
•
Internal and External Audits
94
•
Control Systems
94
•
Risk Management
96
Executive Compensation
98
Corporate Governance Around the World
101
Future of Corporate Governance
103
Summary
106 ■
Key Terms
108 ■
Discussion Questions
108
Experiential Exercise
108 ■
What Would You Do?
108
CHAPTER FOUR Legal, Regulatory, and Political Issues
110
Government's Influence on Business
112
The Rationale for Regulation
114
•
Economic and Competitive Reasons for Regulation
115
•
Social Reasons for Regulation
116
Laws and Regulations
118
•
Sherman Antitrust Act
118
•
Clayton Antitrust Act
120
•
Federal Trade Commission Act
120
•
Enforcement of the Laws
121
Global Regulation
123
Costs and Benefits of Regulation
124
•
Costs of Regulation
124
Benefits of Regulation
126
•
Regulatory Reform
127
•
Self-Regulation
127
Business's Influence on Government and Politics
129
The Contemporary Political Environment
131
•
Changes in Congress
131
•
Rise of Special-Interest Groups
132
Corporate Approaches to Influencing Government
132
•
Lobbying
133
Global Initiatives: Competitive Intelligence in the Global Market
134
•
Political Action Committees
135
•
Campaign Contributions
136
The Government's Approach for Legal and Ethical Compliance
136
Federal Sentencing Guidelines for Organizations
137
Sarbanes-Oxley Act
140
VIU
CONTENTS
Summary
143 ■
Key Terms
145 ■
Discussion Questions
145
Experiential Exercise
145
ш
What Would You Do?
145
CHAPTER FIVE Business Ethics and Ethical Decision Making
147
The Nature of Business Ethics
150
Foundations of Business Ethics
151
Ethical Issues in Business
153
Classification of Ethical Issues
153
Global Initiatives: Ethical Concerns About Kidsbeer in Japan
155
Abusive or Intimidating Behavior
156
Lying
157
Conflict of Interest
158
Fraud
159
•
Accounting Fraud
160
•
Marketing Fraud
162
Consumer Fraud
163
Discrimination
164
Information Technology
166
Recognizing an Ethical Issue
167
Understanding the Ethical Decision-Making Process
168
Individual Factors
168
•
Moral Philosophy
169
•
Stage of Moral Development
171
•
Motivation
173
Organizational Relationships
174
•
Organizational Culture
174
•
Significant Others
176
Opportunity
178
Summary
180 ■
Key Terms
181 ■
Discussion Questions
182 ■
Experiential Exercise
182 ■
What Would You Do?
182
CHAPTER SIX Strategic Approaches to Improving Ethical Behavior
183
The Need for Organizational Ethics Programs
185
Codes of Conduct
188
Ethics Officers
192
Ethics Training and Communication
194
Establishing Systems to Monitor and Enforce Ethical Standards
198
CONTENTS
ІХ
Systems
to
Monitor
and Enforce Ethical
Standards 199
Observation and
Feedback 199
Global Initiatives:
Use of an Ombudsman to Resolve Ethical Conflict
201
Whistle-blowing
202
Continuous Improvement of the Ethics Program
204
Implementing Organizational Ethics Programs
206
The Role of Leadership
207
•
Transformational Leadership
208
•
Transactional Leadership
208
Leaders Influence Corporate Culture
208
•
Reward Power
209
•
Coercive Power
209
•
Legitimate Power
209
•
Expert Power
210
•
Referent Power
210
The Role of an Ethical Corporate Culture
211
Variation in Employee Conduct
212
Summary
215 ■
Key Terms
216 ■
Discussion Questions
216 ■
Experiential Exercise
216 ■
What Would You Do?
216
CHAPTER SEVEN Employee Relations
217
Employee Stakeholders
219
Responsibilities to Employees
219
Economic Issues
219
•
Employee-Employer Contract
220
•
Workforce Reduction
222
Legal Issues
226
Global Challenges: Employing Illegal Workers
227
•
Wages and Benefits
228
•
Labor Unions
229
•
Health and Safety
229
•
Equal Opportunity
232
•
Sexual Harassment
233
•
Whistle-blowing
236
Ethical Issues
238
•
Training and Development
238
•
Diversity
240
•
Work/Life Balance
242
Philanthropic Issues
245
Strategic Implementation of Responsibilities to Employees
245
CONTENTS
Summary
247 ■ Key
Terms
249 ■
Discussion Questions
249
Experiential Exercise
249
m
What Would You Do?
249
CHAPTER EIGHT Consumer Relations
251
^
Consumer Stakeholders
253
Responsibilities to Consumers
254
Economic Issues
254
Legal Issues
257
•
Health and Safety
259
•
Credit and Ownership
260
•
Marketing, Advertising, and Packaging
261
Global Initiatives: Stokke's Sustainable Furniture
263
•
Sales and Warranties
263
•
Product Liability
264
•
International Issues
265
Ethical Issues
266
•
Right to Choose
268
•
Right to Safety
268
•
Right to Be Informed
270
•
Right to Be Heard
270
•
Right to Seek Redress
271
•
Right to Privacy
271
Philanthropic Issues
273
Strategic Implementation of Responsibilities to Consumers
274
Summary
275 ■
Key Terms
276 ■
Discussion Questions
276
Experiential Exercise
276
m
What Would You Do?
276
CHAPTER NINE Community Relations and Strategic Philanthropy
278
Community Stakeholders
280
Responsibilities to the Community
284
Economic Issues
286
Legal Issues
287
Ethical Issues
288
Philanthropic Issues
289
Philanthropic Contributions
290
Strategic Philanthropy Defined
294
CONTENTS
ХІ
Strategic Philanthropy and Social Responsibility
296
Strategic Philanthropy Versus Cause-Related Marketing
297
Stakeholders in Strategic Philanthropy
300
Employees
301
Customers
301
Business Partners
302
Community and Society
303
•
Natural Environment
304
Global Initiatives: Global Social Entrepreneurs
304
Benefits of Strategic Philanthropy
305
Implementation of Strategic Philanthropy
308
Top Management Support
308
Planning and Evaluating Strategic Philanthropy
309
Summary
311 ■
Key Terms
313 ■
Discussion Questions
313 ■
Experiential Exercise
313 ■
What Would You Do?
313
CHAPTER TEN Environmental Issues
315
Global Environmental Issues
317
Atmospheric Issues
318
•
Air Pollution
318
•
Acid Rain
319
•
Global Warming
319
Water Issues
321
•
Water Pollution
321
•
Water Quantity
323
Land Issues
324
•
Land Pollution
324
•
Waste Management
324
•
Deforestation
324
•
Urban Sprawl
325
Biodiversity
326
Genetically Modified Foods
328
Environmental Policy and Regulation
329
Environmental Protection Agency
329
Environmental Legislation
331
•
Clean Air Act
331
•
Federal Insecticide, Fungicide, and Rodenticide Act
331
•
Endangered Species Act
333
•
Toxic Substances Control Act
334
•
Clean Water Act
334
XU CONTENTS
•
Emergency Planning and Community Right-to-Know Act
334
•
Pollution Prevention Act
334
•
Food Quality Protection Act
335
Business Response to Environmental Issues
335
Green Marketing
336
Recycling Initiatives
338
Global Challenges: Precautionary Principle
340
Emissions Reduction Initiatives
341
Socially Responsible Buying
342
Strategic Implementation of Environmental Responsibility
343
Stakeholder Assessment
344
Risk Analysis
345
The Strategic Environmental Audit
346
Summary
347 ■
Key Terms
349 ■
Discussion Questions
349 ■
Experiential Exercise
349 ■
What Would You Do?
350
CHAPTER ELEVEN Technology Issues
351
The Nature of Technology
353
Characteristics of Technology
353
Effects of Technology
355
Technology's Influence on the Economy
357
Economic Growth and Employment
357
Economic Concerns About the Use of Technology
359
Technology's Influence on Society
361
The Internet
361
Privacy
364
Global Challenges: Technology Issues Around the World
367
•
International Initiatives on Privacy
371
•
Privacy Officers and Certification
372
Intellectual Property
375
Health and Biotechnology
378
•
Biotechnology
379
•
Genetically Modified Foods
382
Strategic Implementation of Responsibility for Technology
385
The Role of Government
385
The Role of Business
386
Strategic Technology Assessment
388
Summary
389 ■
Key Terms
391 ■
Discussion Questions
391
Experiential Exercise
391 ■
What Would You Do?
391
CONTENTS
ХІІІ
CHAPTER TWELVE The Social Audit
393
The Nature of Social Auditing
395
Reasons for Social Audits
396
Benefits of Social Auditing
397
Managing the Risks of Auditing and Risks of Not Auditing
401
Global Initiatives: Crisis and Conflict from
Anticorporate
Interest Groups
404
Social Auditing Versus Financial Auditing
405
The Challenges of Measuring Nonfinancial Performance
410
The Social Auditing Process
413
Secure Commitment of Top Management and/or Board of Directors
416
Establish an Audit Committee
416
Define the Scope of the Audit Process
417
Review Organizational Mission, Policies, Goals, and Objectives
417
Define the Organization's Social Priorities
419
Identify Tools or Methods for Accurate Measurement of
Social Objectives
420
Collect Relevant Information
421
Analyze the Data
424
Verify the Results
426
Report the Findings
427
The Strategic Importance of Social Auditing
429
Summary
432 ■
Key Term
434 ■
Discussion Questions
434 ■
Experiential Exercise
434 ■
What Would You Do?
434
CASES
CASE
1
Home Depot Implements Stakeholder Orientation
436
CASE
2
Texas Instruments Creates a Model Ethics and
Compliance Program
441
CASE
3
New Belgium Brewing: Ethical and Environmental Responsibility
448
CASE
4
Starbucks' Mission: Responsibility and Growth
454
CASE
5
The Healthcare Company: Learning from Past Mistakes?
459
CASE
6
PETCO Develops Successful Stakeholder Relationships
464
CASE
7
Nike: From Sweatshops to Leadership in Employment Practices
471
CASE
8
Wal-Mart: The Challenge of Managing Relationships
with Stakeholders
476
CASE
9
The Coca-Cola Company Struggles with Ethical Crises
488
XIV
CONTENTS
Notes
534
Index
563
CASE
10
The Fall of Enron: A Stakeholder Failure
496
CASE
11
Verizon: The Legacy of WorldCom and MCI
507
CASE
12
Martha Stewart: A Brand in Crisis
513
CASE
13
Tyco International: Leadership Crisis
519
CASE
14
Global Crossing: Inflated Sales Lead to Bankruptcy
527 |
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| author | Thorne, Debbie M. Ferrell, O. C. 1943- Ferrell, Linda |
| author_GND | (DE-588)124782124 (DE-588)124804926 (DE-588)132639459 |
| author_facet | Thorne, Debbie M. Ferrell, O. C. 1943- Ferrell, Linda |
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| dewey-hundreds | 600 - Technology (Applied sciences) |
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| dewey-sort | 3658.408 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| discipline_str_mv | Wirtschaftswissenschaften |
| edition | 3. ed. |
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| geographic | USA (DE-588)4078704-7 gnd |
| geographic_facet | USA |
| id | DE-604.BV023233816 |
| illustrated | Illustrated |
| index_date | 2024-07-02T20:21:10Z |
| indexdate | 2024-07-31T00:36:48Z |
| institution | BVB |
| isbn | 0618823360 9780618823369 |
| language | English |
| lccn | 2006934903 |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-016419481 |
| oclc_num | 175286266 |
| open_access_boolean | |
| owner | DE-19 DE-BY-UBM DE-703 DE-188 |
| owner_facet | DE-19 DE-BY-UBM DE-703 DE-188 |
| physical | XXII, 583 S. Ill. |
| publishDate | 2008 |
| publishDateSearch | 2008 |
| publishDateSort | 2008 |
| publisher | Houghton Mifflin |
| record_format | marc |
| spelling | Thorne, Debbie M. Verfasser (DE-588)124782124 aut Business and society a strategic approach to social responsibility Debbie M. Thorne ; O.C. Ferrell ; Linda Ferrell 3. ed. Boston Houghton Mifflin 2008 XXII, 583 S. Ill. txt rdacontent n rdamedia nc rdacarrier Gesellschaft Industrie Social responsibility of business Industries Social aspects Unternehmen (DE-588)4061963-1 gnd rswk-swf Strategisches Management (DE-588)4124261-0 gnd rswk-swf Soziale Verantwortung (DE-588)4055737-6 gnd rswk-swf USA (DE-588)4078704-7 gnd rswk-swf USA (DE-588)4078704-7 g Unternehmen (DE-588)4061963-1 s Soziale Verantwortung (DE-588)4055737-6 s Strategisches Management (DE-588)4124261-0 s DE-604 Ferrell, O. C. 1943- Verfasser (DE-588)124804926 aut Ferrell, Linda Verfasser (DE-588)132639459 aut Digitalisierung UB Bayreuth application/pdf http://bvbzap3.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=016419481&sequence=000004&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Thorne, Debbie M. Ferrell, O. C. 1943- Ferrell, Linda Business and society a strategic approach to social responsibility Gesellschaft Industrie Social responsibility of business Industries Social aspects Unternehmen (DE-588)4061963-1 gnd Strategisches Management (DE-588)4124261-0 gnd Soziale Verantwortung (DE-588)4055737-6 gnd |
| subject_GND | (DE-588)4061963-1 (DE-588)4124261-0 (DE-588)4055737-6 (DE-588)4078704-7 |
| title | Business and society a strategic approach to social responsibility |
| title_auth | Business and society a strategic approach to social responsibility |
| title_exact_search | Business and society a strategic approach to social responsibility |
| title_exact_search_txtP | Business and society a strategic approach to social responsibility |
| title_full | Business and society a strategic approach to social responsibility Debbie M. Thorne ; O.C. Ferrell ; Linda Ferrell |
| title_fullStr | Business and society a strategic approach to social responsibility Debbie M. Thorne ; O.C. Ferrell ; Linda Ferrell |
| title_full_unstemmed | Business and society a strategic approach to social responsibility Debbie M. Thorne ; O.C. Ferrell ; Linda Ferrell |
| title_short | Business and society |
| title_sort | business and society a strategic approach to social responsibility |
| title_sub | a strategic approach to social responsibility |
| topic | Gesellschaft Industrie Social responsibility of business Industries Social aspects Unternehmen (DE-588)4061963-1 gnd Strategisches Management (DE-588)4124261-0 gnd Soziale Verantwortung (DE-588)4055737-6 gnd |
| topic_facet | Gesellschaft Industrie Social responsibility of business Industries Social aspects Unternehmen Strategisches Management Soziale Verantwortung USA |
| url | http://bvbzap3.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=016419481&sequence=000004&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
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