Managing conflict and workplace relationships:
Saved in:
| Main Author: | |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
Mason, Ohio
Thomson South-Western
c 2005
|
| Series: | Managerial communication series
5 |
| Subjects: | |
| Online Access: | Inhaltsverzeichnis |
| Physical Description: | XIV, 114 S. |
| ISBN: | 0324152574 9780324152579 |
Staff View
MARC
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| 650 | 7 | |a Gestion des conflits |2 ram | |
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| 650 | 4 | |a Conflict management | |
| 650 | 4 | |a Interpersonal relations | |
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Record in the Search Index
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|---|---|
| adam_text | FOREWORD vii
INTRODUCTION xii
CHAPTER 1: The Nature of Conflict f
Communication And Conflict 2
Defining Conflict 3
Goals 5
Content Goals 5
Process Goals 5
Relational Goals 6
Identity Goals 6
Value Goals 7
Multiple Goals 8
The Nature Of Conflict 9
Behavioral Responses To Conflict In Organizations 12
Employee Tactics For Dealing With Conflict 14
Theoretical Approaches To Conflict 15
Attribution Theory 15
Field Theory 16
Social Exchange Theory 17
Equity Theory 17
Psychodynamic Theory 18
Transformational Theory 18
Systems Theory 19
Communication And Conflict 19
Discussion Questions 23
CHAPTER 2: Analyzing Conflicts 27
Levels Of Conflict 28
Classes Of Conflict 30
Factors Contributing To Conflict In The Workplace 31
Physical Context: Structural Factors 32
Psychological Context: Relationship Factors 36
Individual Factors 40
Messages And Feedback: When Communication Makes It Worse 45
Level Of Conflict As A Factor In The System 46
Intrapersonal Factors 46
Interpersonal Factors 47
Intergroup Factors 48
Intragroup Factors 50
Identifying Factors In Employee Conflicts 52
Analyzing Your Own Conflicts 55
Discussion Questions 58
CHAPTER 3: Working Through Conflict 62
Three Alternatives 62
Raising An Issue 64
Collaborative Communication And Dialogue 65
Protecting Relationships During Conflicts 65
Using Dialogue To Achieve Communication Objectives 66
The Collaborative Mindset 66
Develop An Attitude Of Curiosity 66
Separating People From Their Positions 67
Focusing On Interests 68
Effective Listening And Feedback 69
Asking Questions 70
Reflective Listening 70
Dealing With Emotions 71
Nonverbal Immediacy Cues 73
Positive Language 73
Reframing 73
Relational Statements 74
Specific Behavioral Statements 74
Negotiation 75
Competitive Approaches 76
Collaborative Approaches 76
Dirty Tricks 77
Evaluating Solutions 78
Mediation 79
Managers As Mediators 80
Professional Mediation 81
Facilitation 82
Other Methods Of Intervention 84
Arbitration 84
Adjudication 85
Conclusion 85
Discussion Questions 86
APPENDIX A: CASES 89
APPENDIX B: SELECT BIBLIOGRAPHY 109
INDEX HI
|
| adam_txt |
FOREWORD vii
INTRODUCTION xii
CHAPTER 1: The Nature of Conflict f
Communication And Conflict 2
Defining Conflict 3
Goals 5
Content Goals 5
Process Goals 5
Relational Goals 6
Identity Goals 6
Value Goals 7
Multiple Goals 8
The Nature Of Conflict 9
Behavioral Responses To Conflict In Organizations 12
Employee Tactics For Dealing With Conflict 14
Theoretical Approaches To Conflict 15
Attribution Theory 15
Field Theory 16
Social Exchange Theory 17
Equity Theory 17
Psychodynamic Theory 18
Transformational Theory 18
Systems Theory 19
Communication And Conflict 19
Discussion Questions 23
CHAPTER 2: Analyzing Conflicts 27
Levels Of Conflict 28
Classes Of Conflict 30
Factors Contributing To Conflict In The Workplace 31
Physical Context: Structural Factors 32
Psychological Context: Relationship Factors 36
Individual Factors 40
Messages And Feedback: When Communication Makes It Worse 45
Level Of Conflict As A Factor In The System 46
Intrapersonal Factors 46
Interpersonal Factors 47
Intergroup Factors 48
Intragroup Factors 50
Identifying Factors In Employee Conflicts 52
Analyzing Your Own Conflicts 55
Discussion Questions 58
CHAPTER 3: Working Through Conflict 62
Three Alternatives 62
Raising An Issue 64
Collaborative Communication And Dialogue 65
Protecting Relationships During Conflicts 65
Using Dialogue To Achieve Communication Objectives 66
The Collaborative Mindset 66
Develop An Attitude Of Curiosity 66
Separating People From Their Positions 67
Focusing On Interests 68
Effective Listening And Feedback 69
Asking Questions 70
Reflective Listening 70
Dealing With Emotions 71
Nonverbal Immediacy Cues 73
Positive Language 73
Reframing 73
Relational Statements 74
Specific Behavioral Statements 74
Negotiation 75
Competitive Approaches 76
Collaborative Approaches 76
"Dirty Tricks" 77
Evaluating Solutions 78
Mediation 79
Managers As Mediators 80
Professional Mediation 81
Facilitation 82
Other Methods Of Intervention 84
Arbitration 84
Adjudication 85
Conclusion 85
Discussion Questions 86
APPENDIX A: CASES 89
APPENDIX B: SELECT BIBLIOGRAPHY 109
INDEX HI |
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| author | Collins, Sandra |
| author_facet | Collins, Sandra |
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| author_sort | Collins, Sandra |
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| callnumber-raw | HD42 |
| callnumber-search | HD42 |
| callnumber-sort | HD 242 |
| callnumber-subject | HD - Industries, Land Use, Labor |
| classification_rvk | HD 232 |
| ctrlnum | (OCoLC)494827072 (DE-599)BVBBV023122906 |
| discipline | Anglistik / Amerikanistik |
| discipline_str_mv | Anglistik / Amerikanistik |
| format | Book |
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| index_date | 2024-07-02T19:52:16Z |
| indexdate | 2024-07-09T21:11:34Z |
| institution | BVB |
| isbn | 0324152574 9780324152579 |
| language | English |
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| physical | XIV, 114 S. |
| publishDate | 2005 |
| publishDateSearch | 2005 |
| publishDateSort | 2005 |
| publisher | Thomson South-Western |
| record_format | marc |
| series | Managerial communication series |
| series2 | Managerial communication series |
| spelling | Collins, Sandra Verfasser aut Managing conflict and workplace relationships by Sandra D. Collins Mason, Ohio Thomson South-Western c 2005 XIV, 114 S. txt rdacontent n rdamedia nc rdacarrier Managerial communication series 5 Gestion des conflits ram Relations humaines ram Conflict management Interpersonal relations Managerial communication series 5 (DE-604)BV022256968 5 HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=016325358&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Collins, Sandra Managing conflict and workplace relationships Managerial communication series Gestion des conflits ram Relations humaines ram Conflict management Interpersonal relations |
| title | Managing conflict and workplace relationships |
| title_auth | Managing conflict and workplace relationships |
| title_exact_search | Managing conflict and workplace relationships |
| title_exact_search_txtP | Managing conflict and workplace relationships |
| title_full | Managing conflict and workplace relationships by Sandra D. Collins |
| title_fullStr | Managing conflict and workplace relationships by Sandra D. Collins |
| title_full_unstemmed | Managing conflict and workplace relationships by Sandra D. Collins |
| title_short | Managing conflict and workplace relationships |
| title_sort | managing conflict and workplace relationships |
| topic | Gestion des conflits ram Relations humaines ram Conflict management Interpersonal relations |
| topic_facet | Gestion des conflits Relations humaines Conflict management Interpersonal relations |
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