The IT value stack: a boardroom guide to IT leadership
Saved in:
| Main Author: | |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
Chicester [u.a.]
Wiley
2007
|
| Subjects: | |
| Online Access: | Table of contents only Contributor biographical information Publisher description Inhaltsverzeichnis |
| Item Description: | Includes bibliographical references and index |
| Physical Description: | VIII, 308 S. |
| ISBN: | 0470018534 9780470018538 |
Staff View
MARC
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Record in the Search Index
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| adam_text | Contents
Introduction: What s IT All About? 1
Chapter 1 Do you have a Problem? 9
The IT Industry has a Poor Delivery Record 9
Users are Generally Suspicious of IT People 10
IT is Unmeasurable 12
IT Problems are the Fault of the IT Department 14
The IT Industry Suffers from Low Self-esteem 15
Many Businesses do not Know what Business they
are in 17
Other Problems 18
So what hope is there? 23
Chapter 2 Introducing the IT Value Stack 25
Overview 25
Rationale 26
IT Value Stack Overview 26
People Matter 29
Book Structure 30
vi / CONTENTS
Chapter 3 Strategy Entwinement 31
The Need for Strategy Entwinement 32
Strategy Entwinement - Why it Doesn t Happen 39
Towards Strategy Entwinement 47
Strategy Entwinement - External Perspectives 56
Chapter 4 Process Entwinement 75
The Need for Process Entwinement 76
Process Entwinement - Why it Doesn t Happen 82
Towards Better Process Entwinement 90
Process Entwinement - External Perspectives 96
Chapter 5 People Entwinement 107
The Need for People Entwinement 108
People Entwinement - Why it Doesn t Happen 114
Towards People Entwinement 122
People Entwinement - External Perspectives 129
Chapter 6 Technology Management 147
The Need for Technology Management 148
Technology Management - Why it Doesn t Happen 155
Towards Technology Management 161
Technology Management - External Perspectives 168
CONTENTS / vii
Chapter 7 Service Management 177
The Need for Service Management 178
Service Management - Why it Doesn t Happen 184
Towards Service Management 192
Service Management - External Perspectives 201
Chapter 8 Circulation Management 211
The Need for Circulation Management 212
Circulation Management - Why it Doesn t Happen 219
Towards Circulation Management 227
Circulation Management - External Perspectives 235
Chapter 9 Value Management 243
The Need for Value Management 244
Value Management - Why it Doesn t Happen 251
Towards Value Management 259
Value Management - External Perspectives 268
Chapter 10 IT Value and You - The Top 10 277
1 Consider IT impact of every business decision 277
2 Consider business aspect of every IT decision 278
3 Become IT-conversant 278
4 Create an IT-centric culture 279
viii / CONTENTS
5 Treat the IT department like a business 280
6 Unclog the arteries 280
7 Define and measure IT value 281
8 Tame the suppliers 282
9 Strengthen the value chain 283
10 Become an IT leader 283
Summary 284
About the Contributors 285
Glossary 295
Index 301
|
| adam_txt |
Contents
Introduction: What's IT All About? 1
Chapter 1 Do you have a Problem? 9
The IT Industry has a Poor Delivery Record 9
Users are Generally Suspicious of IT People 10
IT is Unmeasurable 12
IT Problems are the Fault of the IT Department 14
The IT Industry Suffers from Low Self-esteem 15
Many Businesses do not Know what Business they
are in 17
Other Problems 18
So what hope is there? 23
Chapter 2 Introducing the IT Value Stack 25
Overview 25
Rationale 26
IT Value Stack Overview 26
People Matter 29
Book Structure 30
vi / CONTENTS
Chapter 3 Strategy Entwinement 31
The Need for Strategy Entwinement 32
Strategy Entwinement - Why it Doesn't Happen 39
Towards Strategy Entwinement 47
Strategy Entwinement - External Perspectives 56
Chapter 4 Process Entwinement 75
The Need for Process Entwinement 76
Process Entwinement - Why it Doesn't Happen 82
Towards Better Process Entwinement 90
Process Entwinement - External Perspectives 96
Chapter 5 People Entwinement 107
The Need for People Entwinement 108
People Entwinement - Why it Doesn't Happen 114
Towards People Entwinement 122
People Entwinement - External Perspectives 129
Chapter 6 Technology Management 147
The Need for Technology Management 148
Technology Management - Why it Doesn't Happen 155
Towards Technology Management 161
Technology Management - External Perspectives 168
CONTENTS / vii
Chapter 7 Service Management 177
The Need for Service Management 178
Service Management - Why it Doesn't Happen 184
Towards Service Management 192
Service Management - External Perspectives 201
Chapter 8 Circulation Management 211
The Need for Circulation Management 212
Circulation Management - Why it Doesn't Happen 219
Towards Circulation Management 227
Circulation Management - External Perspectives 235
Chapter 9 Value Management 243
The Need for Value Management 244
Value Management - Why it Doesn't Happen 251
Towards Value Management 259
Value Management - External Perspectives 268
Chapter 10 IT Value and You - The Top 10 277
1 Consider IT impact of every business decision 277
2 Consider business aspect of every IT decision 278
3 Become IT-conversant 278
4 Create an IT-centric culture 279
viii / CONTENTS
5 Treat the IT department like a business 280
6 Unclog the arteries 280
7 Define and measure IT value 281
8 Tame the suppliers 282
9 Strengthen the value chain 283
10 Become an IT leader 283
Summary 284
About the Contributors 285
Glossary 295
Index 301 |
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| spelling | McCormack, Ade Verfasser aut The IT value stack a boardroom guide to IT leadership Ade McCormack Chicester [u.a.] Wiley 2007 VIII, 308 S. txt rdacontent n rdamedia nc rdacarrier Includes bibliographical references and index Technologie de l'information - Gestion ram Information technology Management http://www.loc.gov/catdir/toc/ecip0714/2007013731.html Table of contents only http://www.loc.gov/catdir/enhancements/fy0739/2007013731-b.html Contributor biographical information http://www.loc.gov/catdir/enhancements/fy0739/2007013731-d.html Publisher description HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=016295891&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | McCormack, Ade The IT value stack a boardroom guide to IT leadership Technologie de l'information - Gestion ram Information technology Management |
| title | The IT value stack a boardroom guide to IT leadership |
| title_auth | The IT value stack a boardroom guide to IT leadership |
| title_exact_search | The IT value stack a boardroom guide to IT leadership |
| title_exact_search_txtP | The IT value stack a boardroom guide to IT leadership |
| title_full | The IT value stack a boardroom guide to IT leadership Ade McCormack |
| title_fullStr | The IT value stack a boardroom guide to IT leadership Ade McCormack |
| title_full_unstemmed | The IT value stack a boardroom guide to IT leadership Ade McCormack |
| title_short | The IT value stack |
| title_sort | the it value stack a boardroom guide to it leadership |
| title_sub | a boardroom guide to IT leadership |
| topic | Technologie de l'information - Gestion ram Information technology Management |
| topic_facet | Technologie de l'information - Gestion Information technology Management |
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