APA (7th ed.) Citation

Fitzsimmons, J. A., & Fitzsimmons, M. J. (2008). Service management: Operations, strategy, information technology (6. internat. ed.). McGraw-Hill/Irwin.

Chicago Style (17th ed.) Citation

Fitzsimmons, James A., and Mona J. Fitzsimmons. Service Management: Operations, Strategy, Information Technology. 6. internat. ed. Boston [u.a.]: McGraw-Hill/Irwin, 2008.

MLA (9th ed.) Citation

Fitzsimmons, James A., and Mona J. Fitzsimmons. Service Management: Operations, Strategy, Information Technology. 6. internat. ed. McGraw-Hill/Irwin, 2008.