Holdings: Introduction to operations and supply chain management

Introduction to operations and supply chain management:

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Bibliographic Details
Main Authors:	Bozarth, Cecil C. (Author), Handfield, Robert B. (Author)
Format:	Book
Language:	English
Published:	Upper Saddle River, NJ Pearson Prentice Hall 2008
Edition:	2. ed., internat. ed.
Series:	The Prentice Hall just-in-time program
Subjects:	Management Production management Business logistics Supply Chain Management Materialwirtschaft Beschaffung Operations Management Lehrbuch
Online Access:	Inhaltsverzeichnis
Item Description:	Includes bibliographical references and index
Physical Description:	XXIII, 576 S. Ill., graph. Darst.
ISBN:	9780131354265

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adam_text	SECOND EDITION CECIL C. BOZARTH NORTH CAROLINA STATE UNIVERSITY ROBERT B. HANDFIELD NORTH CAROLINA STATE UNIVERSITY !4A- M0 PEARSON EDUCATION INTERNATIONAL .,,, . T . :.: PREFACE XVII CREATING VALUE THROUGH OPERATIONS AND SUPPLY CHAINS 1 1 INTRODUCTION TO OPERATIONS AND SUPPLY CHAIN MANAGEMENT 1 INTRODUCTION 2 1.1 WHY STUDY OPERATIONS AND SUPPLY CHAIN MANAGEMENT? 3 OPERATIONS MANAGEMENT 5 SUPPLY CHAIN MANAGEMENT 7 1.2 IMPORTANT TRENDS 11 ELECTRONIC COMMERCE 11 INCREASING COMPETITION AND GLOBALIZATION 12 RELATIONSHIP MANAGEMENT 12 1.3 OPERATIONS AND SUPPLY CHAIN MANAGEMENT AND YOU 12 PROFESSIONAL ORGANIZATIONS 13 CROSS-FUNCTIONAL AND INTERORGANIZATIONAL LINKAGES 14 1.4 PURPOSE AND ORGANIZATION OF THIS BOOK 15 CHAPTER SUMMARY 17 KEY TERMS 17 DISCUSSION QUESTIONS 17 PROBLEMS 17 SUPPLY CHAIN CHALLENGES AT LEAPFROG 18 REFERENCES 20 2 OPERATIONS AND SUPPLY CHAIN STRATEGIES 21 APPLE IPOD 22 INTRODUCTION 23 2.1 ELEMENTS OF THE BUSINESS 23 2.2 STRATEGY 24 2.3 OPERATIONS AND SUPPLY CHAIN STRATEGIES 26 CUSTOMER VALUE 28 FOUR PERFORMANCE DIMENSIONS 29 TRADE-OFFS AMONG PERFORMANCE DIMENSIONS 32 ORDER WINNERS AND ORDER QUALIFERS 32 STAGES OF ALIGNMENT WITH THE BUSINESS STRATEGY 33 CORE COMPETENCIES IN OPERATIONS AND SUPPLY CHAINS 34 CHAPTER SUMMARY 36 KEY FORMULAS 36 KEY TERMS 37 SOLVED PROBLEM 37 DISCUSSION QUESTIONS 39 PROBLEMS 39 CATHERINE S CONFECTIONERIES 41 REFERENCES 41 3 BUSINESS PROCESSES 43 PROCTER & GAMBLE 44 INTRODUCTION 45 3.1 BUSINESS PROCESSES 46 IMPROVING BUSINESS PROCESSES 47 3.2 MAPPING BUSINESS PROCESSES 48 PROCESS MAPS 48 SWIM LANE PROCESS MAPS 52 3.3 MANAGING AND IMPROVING BUSINESS PROCESSES 55 MEASURING BUSINESS PROCESS PERFORMANCE 55 PRODUCTIVITY 56 EFFICIENCY 58 CYCLE TIME 59 BENCHMARKING 60 THE SIX SIGMA METHODOLOGY 61 CONTINUOUS IMPROVEMENT TOOLS 62 COORDINATING PROCESS IMPROVEMENT EFFORTS ACROSS THE SUPPLY CHAIN 70 BUSINESS PROCESS REENGINEERING (BPR) 70 3.4 THE SUPPLY-CHAIN OPERATIONS REFERENCE (SCOR) MODEL 71 CHAPTER SUMMARY 74 KEY FORMULAS 74 KEY TERMS 74 SOLVED PROBLEM 75 DISCUSSION QUESTIONS 77 PROBLEMS 77 ZEPHTREX FABRIC 79 REFERENCES 79 4 MANAGING QUALITY 81 DELL COMPUTERS BURNED BY POOR QUALITY 82 INTRODUCTION 82 4.1 QUALITY DEFINED 83 4.2 TOTAL COST OF QUALITY 86 XI XLL CONTENTS 4.3 TOTAL QUALITY MANAGEMENT 88 TQM AND THE SIX SIGMA METHODOLOGY 92 4.4 STATISTICAL QUALITY CONTROL 92 PROCESS CAPABILITY 93 ACCEPTANCE SAMPLING 104 TAGUCHI S QUALITY LOSS FUNCTION 106 4.5 MANAGING QUALITY ACROSS THE SUPPLY CHAIN 107 ISO 9000 FAMILY 108 EXTERNAL FAILURES IN THE SUPPLY CHAIN 108 CHAPTER SUMMARY 109 KEY FORMULAS 109 KEY TERMS 112 USING EXCEL IN QUALITY MANAGEMENT 112 SOLVED PROBLEM 113 DISCUSSION QUESTIONS 114 PROBLEMS 114 DITTENHOEFER S FINE CHINA 119 REFERENCES 121 ESTABLISHING THE OPERATIONS ENVIRONMENT 124 5 MANAGING PROJECTS 124 BUILDING MEGA REFINERIES IN RECORD TIME 124 INTRODUCTION 125 5.1 THE GROWING IMPORTANCE OF PROJECT MANAGEMENT 126 5.2 PROJECT PHASES 126 CONCEPT PHASE 127 PROJECT DEFINITION PHASE 127 F PLANNING PHASE 127 PERFORMANCE PHASE 128 POSTCOMPLETION PHASE 128 ,5.3 PROJECT MANAGEMENT TOOLS 128 GANTT CHARTS 129 NETWORK DIAGRAMS 131 CONSTRUCTING A NETWORK DIAGRAM 132 CRASHING A PROJECT 136 5.4 PROJECT MANAGEMENT SOFTWARE 139 ** 5.5 PMI AND THE PROJECT MANAGEMENT BODY OF KNOWLEDGE (PMBOK) 141 CHAPTER SUMMARY 142 KEY FORMULAS 142 KEY TERMS 143 SOLVED PROBLEM 143 DISCUSSION QUESTIONS 145 PROBLEMS 145 VIVA ROMA! 147 REFERENCES 148 6 DEVELOPING PRODUCTS AND SERVICES 149 WHIRLPOOL 150 INTRODUCTION 151 6.1 OPERATIONS AND SUPPLY CHAIN PERSPECTIVES ON DESIGN .153 REPEATABILITY, TESTABILITY, AND SERVICEABLILITY 153 PRODUCT VOLUMES 154 PRODUCT COSTS 154 MATCH WITH EXISTING CAPABILITIES 155 6.2 THE DEVELOPMENT PROCESS 156 A MODEL OF THE DEVELOPMENT PROCESS 157 SEQUENTIAL DEVELOPMENT VERSUS CONCURRENT ENGINEERING 158 6.3 ORGANIZATIONAL ROLES IN PRODUCT AND SERVICE DEVELOPMENT 159 ENGINEERING 159 MARKETING 160 ACCOUNTING 160 FINANCE 160 DESIGNERS 160 PURCHASING 161 SUPPLIERS 162 WHO LEADS? 162 6.4 APPROACHES TO IMPROVING PRODUCT AND SERVICE DESIGNS 162 DMADV (DEFINE-MEASURE-ANALYZE-DESIGN- VERIFY) 162 QUALITY FUNCTION DEPLOYMENT (QFD) 163 COMPUTER-AIDED DESIGN (CAD) AND COMPUTER-AIDED DESIGN/COMPUTER-AIDED MANUFACTURING (CAD/CAM) 165 THE DESIGN FOR ... APPROACHES 165 TARGET COSTING AND VALUE ANALYSIS 166 CHAPTER SUMMARY 169 KEY TERMS 169 DISCUSSION QUESTIONS 169 GILLETTE 170 REFERENCES 171 -CI 7 PROCESS CHOICE AND LAYOUT . DECISIONS IN MANUFACTURING AND SERVICES 173 BLIVEN FURNITURE COMPANY 174 INTRODUCTION 175 7.1 MANUFACTURING PROCESSES 175 PRODUCTION LINES AND CONTINUOUS FLOW : MANUFACTURING 176 * JOB SHOPS 178 ! BATCH MANUFACTURING 178 J FIXED-POSITION LAYOUT 179 I HYBRID MANUFACTURING PROCESSES 179 I LINKING MANUFACTURING PROCESSES ACROSS THE SUPPLY J CHAIN 180 ; CONTENTS XLLL SELECTING A MANUFACTURING PROCESS 181 THE PRODUCT-PROCESS MATRIX 181 7.2 PRODUCT CUSTOMIZATION WITHIN THE SUPPLY CHAIN 182 FOUR LEVELS OF CUSTOMIZATION 182 ; THE CUSTOMIZATION POINT 183 7.3 SERVICE PROCESSES 186 THE SERVICE PACKAGE 186 SERVICE CUSTOMIZATION 187 CUSTOMER CONTACT 188 SERVICE POSITIONING 191 SERVICES WITHIN THE SUPPLY CHAIN 192 7.4 LAYOUT DECISION MODELS 194 LINE BALANCING 194 ASSIGNING DEPARTMENT LOCATIONS IN FUNCTIONAL LAYOUTS 199 CHAPTER SUMMARY 203 KEY FORMULAS 203 KEY TERMS 204 SOLVED PROBLEM 204 DISCUSSION QUESTIONS 207 PROBLEMS 207 MANUFACTURING AND SERVICE PROCESSES: LOGANVILLE WINDOW TREATMENTS 211 REFERENCES 212 8 MANAGING CAPACITY 213 MERCK AND CRIXIVAN 214 INTRODUCTION 215 8.1 CAPACITY 215 MEASURES OF CAPACITY 215 FACTORS THAT AFFECT CAPACITY 216 SUPPLY CHAIN CONSIDERATIONS 217 8.2 THREE COMMON CAPACITY STRATEGIES 218 8.3 METHODS OF EVALUATING CAPACITY ALTERNATIVES 219 COST 219 DEMAND CONSIDERATIONS 222 EXPECTED VALUE 222 DECISION TREES 224 BREAK-EVEN ANALYSIS 227 OTHER CONSIDERATIONS 227 8.4 ADVANCED PERSPECTIVES ON CAPACITY 228 THE THEORY OF CONSTRAINTS (TOC) 228 WAITING LINE THEORY 229 LEARNING CURVES 235 CHAPTER SUMMARY 238 KEY FORMULAS 238 KEY TERMS 240 SOLVED PROBLEM 241 DISCUSSION QUESTIONS 242 PROBLEMS 242 FORSTER S MARKET 246 REFERENCES 247 8S ADVANCED WAITING LINE THEORY AND SIMULATION MODELING 249 INTRODUCTION 250 85.1 WAITING LINES 250 ASSUMPTIONS BEHIND WAITING LINE THEORY 251 WAITING LINE FORMULAS FOR THREE DIFFERENT ENVIRONMENTS 253 85.2 SIMULATION MODELING 256 MONTE CARLO SIMULATION 256 BUILDING AND EVALUATING SIMULATION MODELS WITH SIM QUICK 258 SUPPLEMENT SUMMARY 262 DISCUSSION QUESTIONS 262 PROBLEMS 263 REFERENCES 263 ESTABLISHING SUPPLY CHAIN LINKAGES 265 9 FORECASTING 265 CHEEZNAX SNACK FOODS, PART 1 266 INTRODUCTION 266 9.1 FORECAST TYPES 267 DEMAND FORECASTS 267 SUPPLY FORECASTS 267 PRICE FORECASTS 267 9.2 LAWS OF FORECASTING 269 LAW 1: FORECASTS ARE ALMOST ALWAYS WRONG (BUT THEY ARE STILL USEFUL) 269 LAW 2: FORECASTS FOR THE NEAR TERM TEND TO BE MORE ACCURATE 269 LAW 3: FORECASTS FOR GROUPS OF PRODUCTS OR SERVICES TEND TO BE MORE ACCURATE 269 LAW 4: FORECASTS ARE NO SUBSTITUTE FOR CALCULATED VALUES 270 9.3 SELECTING A FORECASTING METHOD 270 9.4 QUALITATIVE FORECASTING METHODS 271 9.5 TIME SERIES FORECASTING MODELS 272 LAST PERIOD 273 MOVING AVERAGE 274 WEIGHTED MOVING AVERAGE 276 EXPONENTIAL SMOOTHING 277 ADJUSTED EXPONENTIAL SMOOTHING 281 LINEAR REGRESSION 282 SEASONAL ADJUSTMENTS 286 9.6 CAUSAL FORECASTING MODELS 290 LINEAR REGRESSION 291 MULTIPLE REGRESSION 293 9.7 MEASURES OF FORECAST ACCURACY 296 9.8 COMPUTER-BASED FORECASTING PACKAGES 299 XIV CONTENTS 9.9 COLLABORATIVE PLANNING, FORECASTING, AND REPLENISHMENT (CPFR) 299 CHAPTER SUMMARY 304 KEY FORMULAS 304 KEY TERMS 306 SOLVED PROBLEM 307 DISCUSSION QUESTIONS 310 PROBLEMS 310 N TOP-SLICE DRIVERS 314 REFERENCES 315 10 SOURCING DECISIONS 317 APPLE S IPOD SUPPLY CHAIN AT RISK 318 INTRODUCTION 319 10.1 THE SOURCING DECISION 319 ADVANTAGES AND DISADVANTAGES OF INSOURCING AND OUTSOURCING 319 TOTAL COST ANALYSIS 321 10.2 SOURCING STRATEGIES 323 PORTFOLIO ANALYSIS 234 SINGLE/MULTIPLE SOURCING, CROSS SOURCING, AND DUAL SOURCING 325 10.3 SUPPLIER EVALUATION 326 WEIGHTED-POINT EVALUATION SYSTEM 327 10.4 TRENDS IN SUPPLY MANAGEMENT 329 SUPPLY BASE REDUCTION 330 GLOBAL SOURCING 330 SUPPLY CHAIN DISRUPTIONS 332 CHAPTER SUMMARY 332 KEY FORMULAS 332 KEY TERMS 333 SOLVED PROBLEM 333 DISCUSSION QUESTIONS 334 PROBLEMS 335 PAGODA.COM 337 REFERENCES 338 KEY FORMULAS 356 KEY TERMS 356 DISCUSSION QUESTIONS 356 PROBLEMS 356 THE ABCS FO SPEND ANALYSIS 357 REFERENCES 359 ,- 12 LOGISTICS 362 KRAFT FOODS 362 INTRODUCTION 363 378 11 PURCHASING 339 12.1 LOGISTICS IN THE TWENTY-FIRST CENTURY 12.2 WHY LOGISTICS IS CRITICAL 364 12.3 LOGISTICS DECISION AREAS 365 TRANSPORTATION 365 SELECTING A TRANSPORTATION MODE 367 MULTIMODAL SOLUTIONS 368 - WAREHOUSING 369 IMPROVING OPERATIONAL FLEXIBILITY 372 LOGISTICS INFORMATION SYSTEMS 373 MATERIAL HANDLING AND PACKAGING 375 INVENTORY MANAGEMENT 376 12.4 LOGISTICS STRATEGY 377 OWNING VERSUS OUTSOURCING 377 MEASURING LOGISTICS PERFORMANCE LANDED COSTS 380 REVERSE LOGISTICS SYSTEMS 381 12.5 LOGISTICS DECISION MODELS 382 WEIGHTED CENTER OF GRAVITY METHOD OPTIMIZATION MODELS 384 THE ASSIGNMENT PROBLEM 385 CHAPTER SUMMARY 390 KEY FORMULAS 391 KEY TERMS 392 SOLVED PROBLEM 392 DISCUSSION QUESTIONS 394 PROBLEMS 394 JUST-IN-TIME SHIPPING 397 REFERENCES 398 363 382 SCIQUEST 340 INTRODUCTION 341 11.1 WHY PURCHASING IS CRITICAL 341 THE CHANGING GLOBAL COMPETITIVE LANDSCAPE PERFORMANCE IMPACT 345 11.2 THE PURCHASING PROCESS 346 NEEDS IDENTIFICATION 347 DESCRIPTION 347 SUPPLIER SELECTION AND CONTRACTING 348 ORDERING 351 FOLLOW-UP AND EXPEDITING 351 RECEIPT AND INSPECTION 351 SETTLEMENT AND PAYMENT 351 RECORDS MAINTENANCE 352 11.3 SPEND ANALYSIS 352 CHAPTER SUMMARY 355 341 PLANNING AND CONTROLLING OPERATIONS AND SUPPLY CHAINS 399 13 SALES AND OPERATIONS PLANNING (AGGREGATE PLANNING) 399 COVOLO DIVING GEAR, PART 1 400 INTRODUCTION 401 13.1 S&OP IN THE PLANNING CYCLE 401 13.2 MAJOR APPROACHES TO S&OP 402 TOP-DOWN PLANNING 404 CONTENTS XV LEVEL, CHASE, AND MIXED PRODUCTION PLANS 407 BOTTOM-UP PLANNING 411 CASH FLOW ANALYSIS 413 13.3 ORGANIZING FOR AND IMPLEMENTING S&OP 415 CHOOSING BETWEEN ALTERNATIVE PLANS 416 ROLLING PLANNING HORIZONS 418 IMPLEMENTING S&OP IN THE ORGANIZATION 418 13.4 SERVICES CONSIDERATIONS 419 MAKING SALES MATCH CAPACITY 419 MAKING CAPACITY MATCH SALES 420 13.5 LINKING S&OP THROUGHOUT THE SUPPLY CHAIN 422 13.6 APPLYING OPTIMIZATION MODELING TO S&OP 423 CHAPTER SUMMARY 426 I KEY FORMULAS 427 KEY TERMS 427 SOLVED PROBLEM 427 DISCUSSION QUESTIONS 429 PROBLEMS 429 COVOLO DIVING GEAR, PART 2 433 REFERENCES 434 - 14 MANAGING INVENTORY THROUGHOUT THE SUPPLY CHAIN 435 INVENTORY MANAGEMENT AT AMAZON.COM 436 INTRODUCTION 437 14.1 THE ROLE OF INVENTORY 438 INVENTORY TYPES 438 INVENTORY DRIVERS 441 INDEPENDENT VERSUS DEPENDENT DEMAND INVENTORY 443 - 14.2 PERIODIC REVIEW SYSTEMS 443 RESTOCKING LEVELS 444 14.3 CONTINUOUS REVIEW SYSTEMS 445 THE ECONOMIC ORDER QUANTITY (EOQ) 446 REORDER POINTS AND SAFETY STOCK 449 QUANTITY DISCOUNTS 452 14.4 SINGLE-PERIOD INVENTORY SYSTEMS 454 TARGET SERVICE LEVEL 455 TARGET STOCKING POINT 456 14.5 INVENTORY IN THE SUPPLY CHAIN 458 THE BULLWHIP EFFECT 458 INVENTORY POSITIONING 459 CHAPTER SUMMARY 462 KEY FORMULAS 462 KEY TERMS 464 USING EXCEL IN INVENTORY MANAGEMENT 464 SOLVED PROBLEMS 465 DISCUSSION QUESTIONS 466 PROBLEMS 467 NORTHCUTT BIKES: THE SERVICE DEPARTMENT 471 REFERENCES 473 15 MANAGING PRODUCTION ACROSS THE SUPPLY CHAIN 475 HERMAN MILLER 476 INTRODUCTION 477 15.1 MASTER SCHEDULING 478 THE MASTER SCHEDULE RECORD 479 USING THE MASTER SCHEDULE 485 15.2 MATERIAL REQUIREMENTS PLANNING 486 THE MRP RECORD 488 THE ADVANTAGES OF MRP 494 SPECIAL CONSIDERATIONS IN MRP 494 15.3 PRODUCTION ACTIVITY CONTROL AND VENDOR ORDER MANAGEMENT SYSTEMS 496 JOB SEQUENCING 496 MONITORING AND TRACKING TECHNOLOGIES 498 15.4 SYNCHRONIZING PLANNING AND CONTROL ACROSS THE SUPPLY CHAIN 498 DISTRIBUTION REQUIREMENTS PLANNING 498 CHAPTER SUMMARY 502 KEY FORMULAS 502 KEY TERMS 503 SOLVED PROBLEM 504 DISCUSSION QUESTIONS 505 PROBLEMS 505 THE REALCO BREADMASTER 513 REFERENCES 513 15S SUPPLY CHAIN INFORMATION SYSTEMS 515 INTRODUCTION 516 15S. 1 UNDERSTANDING SUPPLY CHAIN INFORMATION NEEDS 516 DIFFERENCES ACROSS ORGANIZATIONAL LEVELS 516 DIRECTION OF LINKAGES 518 15S.2 SUPPLY CHAIN INFORMATION SYSTEMS 518 SUPPLEMENT SUMMARY 521 KEY TERMS 522 DISCUSSION QUESTIONS 522 REFERENCES 523 INTERNET 523 16 JIT/LEAN PRODUCTION 526 TOYOTA MOTOR COMPANY 526 INTRODUCTION 527 16.1 THE LEAN PERSPECTIVE ON WASTE 528 16.2 THE LEAN PERSPECTIVE ON INVENTORY 530 16.3 RECENT DEVELOPMENTS IN LEAN THINKING 531 MAPPING THE PROCESS 532 BEHIND THE WASTE AND VARIATION 532 IMPROVING THE PROCESS 534 MAINTAINING IMPROVEMENT 534 SUMMARY: PROCESS IN CONTROL 535 XVI CONTENTS 16.4 KANBAN SYSTEMS 535 CONTROLLING INVENTORY LEVELS USING KANBANS 538 SYNCHRONIZING THE SUPPLY CHAIN USING KANBANS 540 USING MRP AND KANBAN TOGETHER 541 CHAPTER SUMMARY 543 KEY FORMULA 543 KEY TERMS 543 SOLVED PROBLEMS 543 DISCUSSION QUESTIONS 545 PROBLEMS 545 A BUMPY ROAD FOR TOYOTA 545 REFERENCES 548 APPENDICES 549 GLOSSARY 555 INDEX 569
adam_txt	SECOND EDITION CECIL C. BOZARTH NORTH CAROLINA STATE UNIVERSITY ROBERT B. HANDFIELD NORTH CAROLINA STATE UNIVERSITY !4A- ' ' M0 PEARSON EDUCATION INTERNATIONAL .,,, . T .\:.: PREFACE XVII CREATING VALUE THROUGH OPERATIONS AND SUPPLY CHAINS 1 1 INTRODUCTION TO OPERATIONS AND SUPPLY CHAIN MANAGEMENT 1 INTRODUCTION 2 1.1 WHY STUDY OPERATIONS AND SUPPLY CHAIN MANAGEMENT? 3 OPERATIONS MANAGEMENT 5 SUPPLY CHAIN MANAGEMENT 7 1.2 IMPORTANT TRENDS 11 ELECTRONIC COMMERCE 11 INCREASING COMPETITION AND GLOBALIZATION 12 RELATIONSHIP MANAGEMENT 12 1.3 OPERATIONS AND SUPPLY CHAIN MANAGEMENT AND YOU 12 PROFESSIONAL ORGANIZATIONS 13 CROSS-FUNCTIONAL AND INTERORGANIZATIONAL LINKAGES 14 1.4 PURPOSE AND ORGANIZATION OF THIS BOOK 15 CHAPTER SUMMARY 17 KEY TERMS 17 DISCUSSION QUESTIONS 17 PROBLEMS 17 SUPPLY CHAIN CHALLENGES AT LEAPFROG 18 REFERENCES 20 2 OPERATIONS AND SUPPLY CHAIN STRATEGIES 21 APPLE IPOD 22 INTRODUCTION 23 2.1 ELEMENTS OF THE BUSINESS 23 2.2 STRATEGY 24 2.3 OPERATIONS AND SUPPLY CHAIN STRATEGIES 26 CUSTOMER VALUE 28 FOUR PERFORMANCE DIMENSIONS 29 TRADE-OFFS AMONG PERFORMANCE DIMENSIONS 32 ORDER WINNERS AND ORDER QUALIFERS 32 STAGES OF ALIGNMENT WITH THE BUSINESS STRATEGY 33 CORE COMPETENCIES IN OPERATIONS AND SUPPLY CHAINS 34 CHAPTER SUMMARY 36 KEY FORMULAS 36 KEY TERMS 37 SOLVED PROBLEM 37 DISCUSSION QUESTIONS 39 PROBLEMS 39 CATHERINE'S CONFECTIONERIES 41 REFERENCES 41 3 BUSINESS PROCESSES 43 PROCTER & GAMBLE 44 INTRODUCTION 45 3.1 BUSINESS PROCESSES 46 IMPROVING BUSINESS PROCESSES 47 3.2 MAPPING BUSINESS PROCESSES 48 PROCESS MAPS 48 SWIM LANE PROCESS MAPS 52 3.3 MANAGING AND IMPROVING BUSINESS PROCESSES 55 MEASURING BUSINESS PROCESS PERFORMANCE 55 PRODUCTIVITY 56 EFFICIENCY 58 CYCLE TIME 59 BENCHMARKING 60 THE SIX SIGMA METHODOLOGY 61 CONTINUOUS IMPROVEMENT TOOLS 62 COORDINATING PROCESS IMPROVEMENT EFFORTS ACROSS THE SUPPLY CHAIN 70 BUSINESS PROCESS REENGINEERING (BPR) 70 3.4 THE SUPPLY-CHAIN OPERATIONS REFERENCE (SCOR) MODEL 71 CHAPTER SUMMARY 74 KEY FORMULAS 74 KEY TERMS 74 SOLVED PROBLEM 75 DISCUSSION QUESTIONS 77 PROBLEMS 77 ZEPHTREX FABRIC 79 REFERENCES 79 4 MANAGING QUALITY 81 DELL COMPUTERS BURNED BY POOR QUALITY 82 INTRODUCTION 82 4.1 QUALITY DEFINED 83 4.2 TOTAL COST OF QUALITY 86 XI XLL CONTENTS 4.3 TOTAL QUALITY MANAGEMENT 88 TQM AND THE SIX SIGMA METHODOLOGY 92 4.4 STATISTICAL QUALITY CONTROL 92 PROCESS CAPABILITY 93 ACCEPTANCE SAMPLING 104 TAGUCHI'S QUALITY LOSS FUNCTION 106 4.5 MANAGING QUALITY ACROSS THE SUPPLY CHAIN 107 ISO 9000 FAMILY 108 EXTERNAL FAILURES IN THE SUPPLY CHAIN 108 CHAPTER SUMMARY 109 KEY FORMULAS 109 KEY TERMS 112 USING EXCEL IN QUALITY MANAGEMENT 112 SOLVED PROBLEM 113 DISCUSSION QUESTIONS 114 PROBLEMS 114 DITTENHOEFER'S FINE CHINA 119 REFERENCES 121 ESTABLISHING THE OPERATIONS ENVIRONMENT 124 5 MANAGING PROJECTS 124 BUILDING MEGA REFINERIES IN RECORD TIME 124 INTRODUCTION 125 5.1 THE GROWING IMPORTANCE OF PROJECT MANAGEMENT 126 5.2 PROJECT PHASES 126 CONCEPT PHASE 127 PROJECT DEFINITION PHASE 127 F PLANNING PHASE 127 PERFORMANCE PHASE 128 POSTCOMPLETION PHASE 128 ,5.3 PROJECT MANAGEMENT TOOLS 128 GANTT CHARTS 129 NETWORK DIAGRAMS 131 CONSTRUCTING A NETWORK DIAGRAM 132 CRASHING A PROJECT 136 5.4 PROJECT MANAGEMENT SOFTWARE 139 '** ' 5.5 PMI AND THE PROJECT MANAGEMENT BODY OF KNOWLEDGE (PMBOK) 141 CHAPTER SUMMARY 142 KEY FORMULAS 142 KEY TERMS 143 SOLVED PROBLEM 143 DISCUSSION QUESTIONS 145 PROBLEMS 145 VIVA ROMA! 147 REFERENCES 148 6 DEVELOPING PRODUCTS AND SERVICES 149 WHIRLPOOL ' 150 INTRODUCTION 151 6.1 OPERATIONS AND SUPPLY CHAIN PERSPECTIVES ON DESIGN .153 REPEATABILITY, TESTABILITY, AND SERVICEABLILITY 153 PRODUCT VOLUMES 154 PRODUCT COSTS 154 MATCH WITH EXISTING CAPABILITIES 155 6.2 THE DEVELOPMENT PROCESS 156 A MODEL OF THE DEVELOPMENT PROCESS 157 SEQUENTIAL DEVELOPMENT VERSUS CONCURRENT ENGINEERING 158 6.3 ORGANIZATIONAL ROLES IN PRODUCT AND SERVICE DEVELOPMENT 159 ENGINEERING 159 MARKETING 160 ACCOUNTING 160 FINANCE 160 DESIGNERS 160 PURCHASING 161 SUPPLIERS 162 WHO LEADS? 162 6.4 APPROACHES TO IMPROVING PRODUCT AND SERVICE DESIGNS 162 DMADV (DEFINE-MEASURE-ANALYZE-DESIGN- VERIFY) 162 QUALITY FUNCTION DEPLOYMENT (QFD) 163 COMPUTER-AIDED DESIGN (CAD) AND COMPUTER-AIDED DESIGN/COMPUTER-AIDED MANUFACTURING (CAD/CAM) 165 THE "DESIGN FOR ." APPROACHES 165 TARGET COSTING AND VALUE ANALYSIS 166 CHAPTER SUMMARY 169 KEY TERMS 169 DISCUSSION QUESTIONS 169 GILLETTE 170 REFERENCES 171 -CI 7 PROCESS CHOICE AND LAYOUT . DECISIONS IN MANUFACTURING AND SERVICES 173 BLIVEN FURNITURE COMPANY 174 INTRODUCTION 175 7.1 MANUFACTURING PROCESSES 175 PRODUCTION LINES AND CONTINUOUS FLOW : MANUFACTURING 176 * JOB SHOPS 178 ! BATCH MANUFACTURING 178 J FIXED-POSITION LAYOUT 179 I HYBRID MANUFACTURING PROCESSES 179 I LINKING MANUFACTURING PROCESSES ACROSS THE SUPPLY J CHAIN 180 ; CONTENTS XLLL SELECTING A MANUFACTURING PROCESS 181 THE PRODUCT-PROCESS MATRIX 181 7.2 PRODUCT CUSTOMIZATION WITHIN THE SUPPLY CHAIN 182 FOUR LEVELS OF CUSTOMIZATION 182 ; THE CUSTOMIZATION POINT 183 7.3 SERVICE PROCESSES 186 THE SERVICE PACKAGE 186 SERVICE CUSTOMIZATION 187 CUSTOMER CONTACT 188 SERVICE POSITIONING 191 SERVICES WITHIN THE SUPPLY CHAIN 192 7.4 LAYOUT DECISION MODELS 194 LINE BALANCING 194 ASSIGNING DEPARTMENT LOCATIONS IN FUNCTIONAL LAYOUTS 199 CHAPTER SUMMARY 203 KEY FORMULAS 203 KEY TERMS 204 SOLVED PROBLEM 204 DISCUSSION QUESTIONS 207 PROBLEMS 207 MANUFACTURING AND SERVICE PROCESSES: LOGANVILLE WINDOW TREATMENTS 211 REFERENCES 212 8 MANAGING CAPACITY 213 MERCK AND CRIXIVAN 214 INTRODUCTION 215 8.1 CAPACITY 215 MEASURES OF CAPACITY 215 FACTORS THAT AFFECT CAPACITY 216 SUPPLY CHAIN CONSIDERATIONS 217 8.2 THREE COMMON CAPACITY STRATEGIES 218 8.3 METHODS OF EVALUATING CAPACITY ALTERNATIVES 219 COST 219 DEMAND CONSIDERATIONS 222 EXPECTED VALUE 222 DECISION TREES 224 BREAK-EVEN ANALYSIS 227 OTHER CONSIDERATIONS 227 8.4 ADVANCED PERSPECTIVES ON CAPACITY 228 THE THEORY OF CONSTRAINTS (TOC) 228 WAITING LINE THEORY 229 LEARNING CURVES 235 CHAPTER SUMMARY 238 KEY FORMULAS 238 KEY TERMS 240 SOLVED PROBLEM 241 DISCUSSION QUESTIONS 242 PROBLEMS 242 FORSTER'S MARKET 246 REFERENCES 247 8S ADVANCED WAITING LINE THEORY AND SIMULATION MODELING 249 INTRODUCTION 250 85.1 WAITING LINES 250 ASSUMPTIONS BEHIND WAITING LINE THEORY 251 WAITING LINE FORMULAS FOR THREE DIFFERENT ENVIRONMENTS 253 85.2 SIMULATION MODELING 256 MONTE CARLO SIMULATION 256 BUILDING AND EVALUATING SIMULATION MODELS WITH SIM QUICK 258 SUPPLEMENT SUMMARY 262 DISCUSSION QUESTIONS 262 PROBLEMS 263 REFERENCES 263 ESTABLISHING SUPPLY CHAIN LINKAGES 265 9 FORECASTING 265 CHEEZNAX SNACK FOODS, PART 1 266 INTRODUCTION 266 9.1 FORECAST TYPES 267 DEMAND FORECASTS 267 SUPPLY FORECASTS 267 PRICE FORECASTS 267 9.2 LAWS OF FORECASTING 269 LAW 1: FORECASTS ARE ALMOST ALWAYS WRONG (BUT THEY ARE STILL USEFUL) 269 LAW 2: FORECASTS FOR THE NEAR TERM TEND TO BE MORE ACCURATE 269 LAW 3: FORECASTS FOR GROUPS OF PRODUCTS OR SERVICES TEND TO BE MORE ACCURATE 269 LAW 4: FORECASTS ARE NO SUBSTITUTE FOR CALCULATED VALUES 270 9.3 SELECTING A FORECASTING METHOD 270 9.4 QUALITATIVE FORECASTING METHODS 271 9.5 TIME SERIES FORECASTING MODELS 272 LAST PERIOD 273 MOVING AVERAGE 274 WEIGHTED MOVING AVERAGE 276 EXPONENTIAL SMOOTHING 277 ADJUSTED EXPONENTIAL SMOOTHING 281 LINEAR REGRESSION 282 SEASONAL ADJUSTMENTS 286 9.6 CAUSAL FORECASTING MODELS 290 LINEAR REGRESSION 291 MULTIPLE REGRESSION 293 9.7 MEASURES OF FORECAST ACCURACY 296 9.8 COMPUTER-BASED FORECASTING PACKAGES 299 XIV CONTENTS 9.9 COLLABORATIVE PLANNING, FORECASTING, AND REPLENISHMENT (CPFR) 299 CHAPTER SUMMARY 304 KEY FORMULAS 304 KEY TERMS 306 SOLVED PROBLEM 307 DISCUSSION QUESTIONS 310 PROBLEMS 310 N TOP-SLICE DRIVERS 314 REFERENCES 315 10 SOURCING DECISIONS 317 APPLE'S IPOD SUPPLY CHAIN AT RISK 318 INTRODUCTION 319 10.1 THE SOURCING DECISION 319 ADVANTAGES AND DISADVANTAGES OF INSOURCING AND OUTSOURCING 319 TOTAL COST ANALYSIS 321 10.2 SOURCING STRATEGIES 323 PORTFOLIO ANALYSIS 234 SINGLE/MULTIPLE SOURCING, CROSS SOURCING, AND DUAL SOURCING 325 10.3 SUPPLIER EVALUATION 326 WEIGHTED-POINT EVALUATION SYSTEM 327 10.4 TRENDS IN SUPPLY MANAGEMENT 329 SUPPLY BASE REDUCTION 330 GLOBAL SOURCING 330 SUPPLY CHAIN DISRUPTIONS 332 '" CHAPTER SUMMARY 332 KEY FORMULAS 332 KEY TERMS 333 SOLVED PROBLEM 333 DISCUSSION QUESTIONS 334 PROBLEMS 335 PAGODA.COM 337 REFERENCES 338 KEY FORMULAS 356 KEY TERMS 356 DISCUSSION QUESTIONS 356 PROBLEMS 356 THE ABCS FO SPEND ANALYSIS 357 REFERENCES 359 ,- 12 LOGISTICS 362 KRAFT FOODS 362 INTRODUCTION 363 378 11 PURCHASING 339 12.1 LOGISTICS IN THE TWENTY-FIRST CENTURY 12.2 WHY LOGISTICS IS CRITICAL 364 12.3 LOGISTICS DECISION AREAS 365 TRANSPORTATION 365 SELECTING A TRANSPORTATION MODE 367 MULTIMODAL SOLUTIONS 368 - WAREHOUSING 369 IMPROVING OPERATIONAL FLEXIBILITY 372 LOGISTICS INFORMATION SYSTEMS 373 MATERIAL HANDLING AND PACKAGING 375 INVENTORY MANAGEMENT 376 12.4 LOGISTICS STRATEGY 377 OWNING VERSUS OUTSOURCING 377 MEASURING LOGISTICS PERFORMANCE LANDED COSTS 380 REVERSE LOGISTICS SYSTEMS 381 12.5 LOGISTICS DECISION MODELS 382 WEIGHTED CENTER OF GRAVITY METHOD OPTIMIZATION MODELS 384 THE ASSIGNMENT PROBLEM 385 CHAPTER SUMMARY 390 KEY FORMULAS 391 KEY TERMS 392 SOLVED PROBLEM 392 DISCUSSION QUESTIONS 394 PROBLEMS 394 JUST-IN-TIME SHIPPING 397 REFERENCES 398 363 382 SCIQUEST 340 INTRODUCTION 341 11.1 WHY PURCHASING IS CRITICAL 341 THE CHANGING GLOBAL COMPETITIVE LANDSCAPE PERFORMANCE IMPACT 345 11.2 THE PURCHASING PROCESS 346 NEEDS IDENTIFICATION 347 DESCRIPTION 347 SUPPLIER SELECTION AND CONTRACTING 348 ORDERING 351 FOLLOW-UP AND EXPEDITING 351 RECEIPT AND INSPECTION 351 SETTLEMENT AND PAYMENT 351 RECORDS MAINTENANCE 352 11.3 SPEND ANALYSIS 352 CHAPTER SUMMARY 355 341 PLANNING AND CONTROLLING OPERATIONS AND SUPPLY CHAINS 399 13 SALES AND OPERATIONS PLANNING (AGGREGATE PLANNING) 399 COVOLO DIVING GEAR, PART 1 400 INTRODUCTION 401 13.1 S&OP IN THE PLANNING CYCLE 401 13.2 MAJOR APPROACHES TO S&OP 402 TOP-DOWN PLANNING 404 CONTENTS XV LEVEL, CHASE, AND MIXED PRODUCTION PLANS 407 BOTTOM-UP PLANNING 411 CASH FLOW ANALYSIS 413 13.3 ORGANIZING FOR AND IMPLEMENTING S&OP 415 CHOOSING BETWEEN ALTERNATIVE PLANS 416 ROLLING PLANNING HORIZONS 418 IMPLEMENTING S&OP IN THE ORGANIZATION 418 13.4 SERVICES CONSIDERATIONS 419 MAKING SALES MATCH CAPACITY 419 MAKING CAPACITY MATCH SALES 420 13.5 LINKING S&OP THROUGHOUT THE SUPPLY CHAIN 422 13.6 APPLYING OPTIMIZATION MODELING TO S&OP 423 CHAPTER SUMMARY 426 I KEY FORMULAS 427 KEY TERMS 427 SOLVED PROBLEM 427 DISCUSSION QUESTIONS 429 PROBLEMS 429 COVOLO DIVING GEAR, PART 2 433 REFERENCES 434 - 14 MANAGING INVENTORY THROUGHOUT THE SUPPLY CHAIN 435 INVENTORY MANAGEMENT AT AMAZON.COM 436 INTRODUCTION 437 14.1 THE ROLE OF INVENTORY 438 INVENTORY TYPES 438 INVENTORY DRIVERS 441 INDEPENDENT VERSUS DEPENDENT DEMAND INVENTORY 443 - 14.2 PERIODIC REVIEW SYSTEMS 443 RESTOCKING LEVELS 444 14.3 CONTINUOUS REVIEW SYSTEMS 445 THE ECONOMIC ORDER QUANTITY (EOQ) 446 REORDER POINTS AND SAFETY STOCK 449 QUANTITY DISCOUNTS 452 14.4 SINGLE-PERIOD INVENTORY SYSTEMS 454 TARGET SERVICE LEVEL 455 TARGET STOCKING POINT 456 14.5 INVENTORY IN THE SUPPLY CHAIN 458 THE BULLWHIP EFFECT 458 INVENTORY POSITIONING' 459 CHAPTER SUMMARY 462 KEY FORMULAS 462 KEY TERMS 464 ' USING EXCEL IN INVENTORY MANAGEMENT 464 SOLVED PROBLEMS 465 DISCUSSION QUESTIONS 466 PROBLEMS 467 NORTHCUTT BIKES: THE SERVICE DEPARTMENT 471 REFERENCES 473 15 MANAGING PRODUCTION ACROSS THE SUPPLY CHAIN 475 HERMAN MILLER 476 INTRODUCTION 477 15.1 MASTER SCHEDULING 478 THE MASTER SCHEDULE RECORD 479 USING THE MASTER SCHEDULE 485 15.2 MATERIAL REQUIREMENTS PLANNING 486 THE MRP RECORD 488 THE ADVANTAGES OF MRP 494 SPECIAL CONSIDERATIONS IN MRP 494 15.3 PRODUCTION ACTIVITY CONTROL AND VENDOR ORDER MANAGEMENT SYSTEMS 496 JOB SEQUENCING 496 MONITORING AND TRACKING TECHNOLOGIES 498 15.4 SYNCHRONIZING PLANNING AND CONTROL ACROSS THE SUPPLY CHAIN 498 DISTRIBUTION REQUIREMENTS PLANNING 498 CHAPTER SUMMARY 502 KEY FORMULAS 502 KEY TERMS 503 SOLVED PROBLEM 504 DISCUSSION QUESTIONS 505 PROBLEMS 505 THE REALCO BREADMASTER 513 REFERENCES 513 15S SUPPLY CHAIN INFORMATION SYSTEMS 515 INTRODUCTION 516 15S. 1 UNDERSTANDING SUPPLY CHAIN INFORMATION NEEDS 516 DIFFERENCES ACROSS ORGANIZATIONAL LEVELS 516 DIRECTION OF LINKAGES 518 15S.2 SUPPLY CHAIN INFORMATION SYSTEMS 518 SUPPLEMENT SUMMARY 521 KEY TERMS 522 DISCUSSION QUESTIONS 522 REFERENCES 523 INTERNET 523 16 JIT/LEAN PRODUCTION 526 TOYOTA MOTOR COMPANY 526 INTRODUCTION 527 16.1 THE LEAN PERSPECTIVE ON WASTE 528 16.2 THE LEAN PERSPECTIVE ON INVENTORY 530 16.3 RECENT DEVELOPMENTS IN LEAN THINKING 531 MAPPING THE PROCESS 532 BEHIND THE WASTE AND VARIATION 532 IMPROVING THE PROCESS 534 MAINTAINING IMPROVEMENT 534 SUMMARY: PROCESS IN CONTROL 535 XVI CONTENTS 16.4 KANBAN SYSTEMS 535 CONTROLLING INVENTORY LEVELS USING KANBANS 538 SYNCHRONIZING THE SUPPLY CHAIN USING KANBANS 540 USING MRP AND KANBAN TOGETHER 541 CHAPTER SUMMARY 543 KEY FORMULA 543 KEY TERMS 543 SOLVED PROBLEMS 543 DISCUSSION QUESTIONS 545 PROBLEMS 545 A BUMPY ROAD FOR TOYOTA 545 REFERENCES 548 APPENDICES 549 GLOSSARY 555 INDEX 569
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spelling	Bozarth, Cecil C. Verfasser (DE-588)159652782 aut Introduction to operations and supply chain management Cecil Bozarth, Robert Handfield 2. ed., internat. ed. Upper Saddle River, NJ Pearson Prentice Hall 2008 XXIII, 576 S. Ill., graph. Darst. txt rdacontent n rdamedia nc rdacarrier The Prentice Hall just-in-time program Includes bibliographical references and index Management Production management Business logistics Supply Chain Management (DE-588)4684051-5 gnd rswk-swf Materialwirtschaft (DE-588)4037937-1 gnd rswk-swf Beschaffung (DE-588)4005988-1 gnd rswk-swf Operations Management (DE-588)4549167-7 gnd rswk-swf (DE-588)4123623-3 Lehrbuch gnd-content Operations Management (DE-588)4549167-7 s Supply Chain Management (DE-588)4684051-5 s 1\p DE-604 Beschaffung (DE-588)4005988-1 s 2\p DE-604 Materialwirtschaft (DE-588)4037937-1 s 3\p DE-604 Handfield, Robert B. Verfasser aut GBV Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=016272150&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis 1\p cgwrk 20201028 DE-101 https://d-nb.info/provenance/plan#cgwrk 2\p cgwrk 20201028 DE-101 https://d-nb.info/provenance/plan#cgwrk 3\p cgwrk 20201028 DE-101 https://d-nb.info/provenance/plan#cgwrk
spellingShingle	Bozarth, Cecil C. Handfield, Robert B. Introduction to operations and supply chain management Management Production management Business logistics Supply Chain Management (DE-588)4684051-5 gnd Materialwirtschaft (DE-588)4037937-1 gnd Beschaffung (DE-588)4005988-1 gnd Operations Management (DE-588)4549167-7 gnd
subject_GND	(DE-588)4684051-5 (DE-588)4037937-1 (DE-588)4005988-1 (DE-588)4549167-7 (DE-588)4123623-3
title	Introduction to operations and supply chain management
title_auth	Introduction to operations and supply chain management
title_exact_search	Introduction to operations and supply chain management
title_exact_search_txtP	Introduction to operations and supply chain management
title_full	Introduction to operations and supply chain management Cecil Bozarth, Robert Handfield
title_fullStr	Introduction to operations and supply chain management Cecil Bozarth, Robert Handfield
title_full_unstemmed	Introduction to operations and supply chain management Cecil Bozarth, Robert Handfield
title_short	Introduction to operations and supply chain management
title_sort	introduction to operations and supply chain management
topic	Management Production management Business logistics Supply Chain Management (DE-588)4684051-5 gnd Materialwirtschaft (DE-588)4037937-1 gnd Beschaffung (DE-588)4005988-1 gnd Operations Management (DE-588)4549167-7 gnd
topic_facet	Management Production management Business logistics Supply Chain Management Materialwirtschaft Beschaffung Operations Management Lehrbuch
url	http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=016272150&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA
work_keys_str_mv	AT bozarthcecilc introductiontooperationsandsupplychainmanagement AT handfieldrobertb introductiontooperationsandsupplychainmanagement

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