Information systems for managers: texts & cases
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| Format: | Book |
| Language: | English |
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Hoboken, NJ
Wiley
2008
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| Subjects: | |
| Online Access: | Inhaltsverzeichnis |
| Physical Description: | XIV, 465 S. graph. Darst. |
| ISBN: | 9780470087039 |
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| _version_ | 1804137305555861504 |
|---|---|
| adam_text | Titel: Information systems for managers
Autor: Piccoli, Gabriele
Jahr: 2008
CONTENTS
PREFACE iii
FOREWORD vi
1
PARTI
CHAPTER 1
CHAPTER 2
FOUNDATION 1
Information Systems and the Role of General and Functional Managers 3
Introduction 5
General and Functional Managers 5
General and Functional Managers versus End Users 7
The next wave of CIOs 8
Fundamental IT trends: The Staying Power of Moore s Law 10
Processing Power and Storage Capacity Have Increased 10
Costs Have Steadily Declined and Battery Life Increased 11
Computers Have Become Easier to Use 12
Other IT Trends of Managerial Interest 12
Storage Costs Are Declining 12
Network Access Is Becoming Ubiquitous 13
Intelligent Devices Are Becoming the Norm 14
How Do These Trends Affect Today s Managers? 16
Why Can t We Just Hire Good IT People? 17
Summary 18
Study Questions 19
Further Readings 19
Glossary 19
Information Systems Defined 21
Introduction 22
Information Systems: Definition 23
IS Not the Same As IT 23
Information Systems as Sociotechnical Systems 24
The Four Components of an Information System 25
Systemic Effects 28
Why do organizations Build Information Systems? 29
Successful Information Systems 30
Information Systems Outcomes 32
Vll
viii CONTENTS
Information Systems in the Organizational Context 33
Every Organization Is Unique 33
Bringing It All Together 35
Information Systems and Organizational Change 35
First-Order Change: Automate 36
Second-Order Change: Informate 36
Third-Order Change: Transform 38
Implications 38
Don t Put the Cart before the Horse 38
The Rock in the Pond 39
Information Systems Are in Flux 39
Conclusion 40
Summary 40
Study Questions 41
Further Readings 41
Glossary 41
Case Study: Troubleshooting Information Systems at the Royal Hotel 42
CHAPTER 3 Organizational Information Systems and Their Impact 47
Introduction 49
Categorizing Systems 50
Hierarchical Perspective 50
Functional Perspective 53
Process Perspective 54
The Integration Imperative 57
The Reasons behind Nonintegrated Operations 57
Defining Integration 57
The Dimensions of Integration 58
Integration Trade-Offs 61
The Information System Cycle 62
Summary 63
Study Questions 63
Further Readings 64
Glossary 64
Case Study: DSL Provisioning: Redefining Customer Service 65
PART II COMPETING IN THE INTERNET AGE 79
CHAPTER 4 The Changing Competitive Environment 81
Introduction 83
The Internet 83
Internet Services 84
Distributed Ownership 85
Multiplicity of Devices 85
I
CONTENTS ix
Open Standards 86
The Network, More Than the Internet of Today 88
Network Economics 89
Value in Scarcity 89
Networks Are Different: Value in Plentitude 90
Physical and Virtual Networks 90
Key Concepts and Vocabulary 92
Two-Sided Networks 99
Implications for General and Functional Managers 100
The Economics of Information 102
Data and Information 102
Classic Information Goods 103
The Economic Characteristics of Information 103
Implications 107
Information-Intensive Goods 108
Information in Networks 109
The Richness and Reach Trade-Off 110
Implications 113
Obstacles 115
The Internet Changes Everything? 117
A Note About Disruptive Technology 117
Sustaining Technology 118
Disruptive Technology 118
Implications for Managers 119
What to Do? 121
Summary 121
Study Questions 122
Further Readings 123
Glossary 123
Case Study: Online Education 124
CHAPTER 5 Electronic Commerce: New Ways of Doing Business 126
Introduction 129
The eCommerce vocabulary 129
eCommerce and eBusiness 129
TheEnablers 130
Categorizing Electronic Commerce Initiatives 131
Manifestations of eCommerce and eBusiness 136
Business Models: Definition 136
Dominant Business Models 138
eCommerce Implications 142
Disintermediation 142
Reintermediation 142
CONTENTS
Market Efficiency 143
Channel Conflict 143
Customer and Employee Self-Service 143
eCommerce and eBusiness Trends 144
Technological Innovation 144
Business Innovation 147
U-Commerce 148
Summary 148
Study Questions 149
Further Readings 150
Glossary 150
PART HI THE STRATEGIC USE OF INFORMATION SYSTEMS 151
CHAPTER 6 Strategic Information Systems Planning 153
Introduction 154
Strategic Alignment 155
Six Decisions Requiring Managerial Involvement 155
The purpose of Strategic Information Systems Planning 157
Plans Enable Communication 157
Plans Enable Unity of Purpose 158
Plans Simplify Decision Making over Time 158
The Strategic Information Systems planning Process 158
Know Who You Are: Strategic Business Planning 159
Know Where You Start: Information Systems Assessment 159
Know Where You Want to Go: Information Systems Vision 162
Know How You Are Going to Get There: Information Systems Guidelines 166
Know How Well Equipped You Are to Get There: Information
Systems SWOT 170
From Planning to Action: Proposed Strategic Initiatives 171
Summary 171
Study Questions 172
Further Readings 172
Glossary 172
Case Study: Outrigger Hotels and Resorts 173
CHAPTER 7 Value Creation and Strategic Information Systems 189
Introduction 190
The Analysis of Added Value 191
The Benfits of Disciplined Analysis 192
The Definition of Value 192
Defining the Components of Value Created 193
Computing the Total Value Created 195
CONTENTS
XI
Appropriating the Value Created 195
The Definition of Added Value 197
Added Value in a Competitive Market 197
Pricing Considerations 198
The Relationship between Added Value and Competitive Advantage 199
How Is Added Value Created? 199
Two Ways to Create New Value 200
Some Considerations about the Analysis of Added Value 201
Strategic Information Systems 203
Definition: Strategic Information Systems 203
IT-Dependent Strategic Initiatives 205
Summary 207
Study Questions 207
Further Readings 208
Glossary 208
Case Study: Rice Epicurean Online Shopping: Decadence or Destiny 208
CHAPTER 8 Value Creation with Information Systems 219
Introduction 221
Traditional Models of Value Creation with IT 221
Industry Analysis 222
Value Chain 226
Customer Service Life Cycle 229
Traditional Models, Not Old Models 236
Emerging Frameworks 236
Virtual Value Chain 237
Value Creation with Customer Data 242
Crafting Data-Driven Strategic Initiatives 249
Conclusions 253
Summary 253
Study Questions 254
Further Readings 254
Glossary 254
Case Study: Canyon Ranch 255
CHAPTER 9 Appropriating IT-Enabled Value Over Time 269
Introduction 270
Not all IT is Created Equal 271
High-Speed Internet Access in Hotel Rooms 271
Business Intelligence at Harrah s Entertainment 272
The Need for a Priori Analysis 272
Appropriating Value Over Time: Sustainability Framework
Sustainable Competitive Advantage 273
Response Lag 274
273
xii CONTENTS
Four Barriers to Erosion 274
The Dynamics of Sustainability 281
Applying the Framework 285
Prerequisite Questions 286
Sustainability Questions 286
Making Decisions 289
Develop the IT-Dependent Strategic Initiative Independently 289
Develop the IT-Dependent Strategic Initiative as Part of a Consortium 289
Shelve the IT-Dependent Strategic Initiative 290
Summary 290
Further Readings 291
Study Questions 291
Glossary 291
Case Study: Custom Made Apparel and Individualized Service at Lands End 292
307
309
PART IV GETTING IT DONE 303
CHAPTER 10 Funding Information Systems 305
Introduction 306
Foundation Concepts 307
Total Cost of Ownership (TCO)
Business Case 307
Steering Committee 309
Funding Information Systems
Chargeback 310
Allocation 310
Overhead 310
The Budgeting and Project Prioritization Process 311
Making the Budget 312
Individual Project Risk 313
Portfolio Management 313
Outsourcing 314
Drivers of Outsourcing 314
The Risks of Outsourcing 315
Offshoring 316
Making Optimal Outsourcing Decisions 316
Summary 317
Further Readings 318
Study Questions 318
Glossary 318
CHAPTER 11 Creating Information Systems 320
Introduction 321
How Hard Can IT Be?
322
CONTENTS xiii
Fulfilling Information Processing Needs 323
Three Approaches 324
Make versus Buy 324
Buy and Make 327
Build Your Own: Systems Design and Development 328
Systems Development Life Cycle 329
Prototyping 335
Outsourced Development 337
Buying Off-the-Shelf Applications 337
Definition 338
Build 340
Implementation 340
End-User Development 340
The Benefits of End-User Development 341
The Risks of End-User Development 341
Summary 342
Study Questions 343
Further Readings 344
Glossary 344
Case Study: Dartcor Management Services 345
CHAPTER 12 Information System Trends 357
Introduction 359
Enterprise Systems 359
The Genesis of Enterprise Systems 359
Enterprise Systems: Definition 361
The Advantages of Enterprise Systems 364
The Limitations of Enterprise Systems 365
Supply Chain Management 369
A Brief History of Supply Chain Management 369
Modern Supply Chain Management 370
Supply Chain Management Trends 372
Best-of-Breed Integration 373
Enterprise Application Integration (EAI) 373
Ultimate Flexibility: Service-Oriented Architecture 375
Knowledge Management 375
Knowledge: Definition 375
Knowledge Management: Definition 376
Business Intelligence 378
Business Intelligence: Definition 379
Components of the Business Intelligence Infrastructure 381
xiv CONTENTS
Customer Relationship Management 384
Aspects of CRM 384
The Limitations of CRM 385
Customer Managed Interactions 386
Open Source 387
Open Source: Definition 387
Open Source Is Now Open for Business 388
Advantages and Disadvantages of Open Source Software 389
Software as a Service 391
Historical Context 391
SaaS Today 393
Summary 394
Study Questions 395
Further Readings 396
Glossary 396
Case Study: Carnival Cruise Lines 397
CHAPTER 13 Security, Privacy, and Ethics 423
Introduction 425
IT Risk Management and Security 426
Why Is Security Not an IT Problem? 427
Risk Assessment 428
Risk Mitigation 429
The Internal Threat 431
The External Threat 431
Responding to Security Threats 437
Managing Security: Overall Guidelines 441
Privacy 442
Privacy Defined 443
Privacy Risks 443
Safeguarding Privacy 446
Ethics 447
Ethics: Definition 447
Information Systems Ethics 447
Ensuring Ethical Uses of Information Systems 449
Summary 449
Further Readings 450
Study Questions 450
Glossary 450
Case Study: Giant Food and Elensys: Looking Out for Customers or Gross
Privacy Invasions? 451
Index 461
|
| adam_txt |
Titel: Information systems for managers
Autor: Piccoli, Gabriele
Jahr: 2008
CONTENTS
PREFACE iii
FOREWORD vi
1
PARTI
CHAPTER 1
CHAPTER 2
FOUNDATION 1
Information Systems and the Role of General and Functional Managers 3
Introduction 5
General and Functional Managers 5
General and Functional Managers versus End Users 7
The next wave of CIOs 8
Fundamental IT trends: The Staying Power of Moore's Law 10
Processing Power and Storage Capacity Have Increased 10
Costs Have Steadily Declined and Battery Life Increased 11
Computers Have Become Easier to Use 12
Other IT Trends of Managerial Interest 12
Storage Costs Are Declining 12
Network Access Is Becoming Ubiquitous 13
Intelligent Devices Are Becoming the Norm 14
How Do These Trends Affect Today's Managers? 16
Why Can't We Just Hire Good IT People? 17
Summary 18
Study Questions 19
Further Readings 19
Glossary 19
Information Systems Defined 21
Introduction 22
Information Systems: Definition 23
IS Not the Same As IT 23
Information Systems as Sociotechnical Systems 24
The Four Components of an Information System 25
Systemic Effects 28
Why do organizations Build Information Systems? 29
Successful Information Systems 30
Information Systems Outcomes 32
Vll
viii CONTENTS
Information Systems in the Organizational Context 33
Every Organization Is Unique 33
Bringing It All Together 35
Information Systems and Organizational Change 35
First-Order Change: Automate 36
Second-Order Change: Informate 36
Third-Order Change: Transform 38
Implications 38
Don't Put the Cart before the Horse 38
The Rock in the Pond 39
Information Systems Are in Flux 39
Conclusion 40
Summary 40
Study Questions 41
Further Readings 41
Glossary 41
Case Study: Troubleshooting Information Systems at the Royal Hotel 42
CHAPTER 3 Organizational Information Systems and Their Impact 47
Introduction 49
Categorizing Systems 50
Hierarchical Perspective 50
Functional Perspective 53
Process Perspective 54
The Integration Imperative 57
The Reasons behind Nonintegrated Operations 57
Defining Integration 57
The Dimensions of Integration 58
Integration Trade-Offs 61
The Information System Cycle 62
Summary 63
Study Questions 63
Further Readings 64
Glossary 64
Case Study: DSL Provisioning: Redefining "Customer Service" 65
PART II COMPETING IN THE INTERNET AGE 79
CHAPTER 4 The Changing Competitive Environment 81
Introduction 83
The Internet 83
Internet Services 84
Distributed Ownership 85
Multiplicity of Devices 85
I
CONTENTS ix
Open Standards 86
The Network, More Than the Internet of Today 88
Network Economics 89
Value in Scarcity 89
Networks Are Different: Value in Plentitude 90
Physical and Virtual Networks 90
Key Concepts and Vocabulary 92
Two-Sided Networks 99
Implications for General and Functional Managers 100
The Economics of Information 102
Data and Information 102
Classic Information Goods 103
The Economic Characteristics of Information 103
Implications 107
Information-Intensive Goods 108
Information in Networks 109
The Richness and Reach Trade-Off 110
Implications 113
Obstacles 115
The Internet Changes Everything? 117
A Note About Disruptive Technology 117
Sustaining Technology 118
Disruptive Technology 118
Implications for Managers 119
What to Do? 121
Summary 121
Study Questions 122
Further Readings 123
Glossary 123
Case Study: Online Education 124
CHAPTER 5 Electronic Commerce: New Ways of Doing Business 126
Introduction 129
The eCommerce vocabulary 129
eCommerce and eBusiness 129
TheEnablers 130
Categorizing Electronic Commerce Initiatives 131
Manifestations of eCommerce and eBusiness 136
Business Models: Definition 136
Dominant Business Models 138
eCommerce Implications 142
Disintermediation 142
Reintermediation 142
CONTENTS
Market Efficiency 143
Channel Conflict 143
Customer and Employee Self-Service 143
eCommerce and eBusiness Trends 144
Technological Innovation 144
Business Innovation 147
U-Commerce 148
Summary 148
Study Questions 149
Further Readings 150
Glossary 150
PART HI THE STRATEGIC USE OF INFORMATION SYSTEMS 151
CHAPTER 6 Strategic Information Systems Planning 153
Introduction 154
Strategic Alignment 155
Six Decisions Requiring Managerial Involvement 155
The purpose of Strategic Information Systems Planning 157
Plans Enable Communication 157
Plans Enable Unity of Purpose 158
Plans Simplify Decision Making over Time 158
The Strategic Information Systems planning Process 158
Know Who You Are: Strategic Business Planning 159
Know Where You Start: Information Systems Assessment 159
Know Where You Want to Go: Information Systems Vision 162
Know How You Are Going to Get There: Information Systems Guidelines 166
Know How Well Equipped You Are to Get There: Information
Systems SWOT 170
From Planning to Action: Proposed Strategic Initiatives 171
Summary 171
Study Questions 172
Further Readings 172
Glossary 172
Case Study: Outrigger Hotels and Resorts 173
CHAPTER 7 Value Creation and Strategic Information Systems 189
Introduction 190
The Analysis of Added Value 191
The Benfits of Disciplined Analysis 192
The Definition of Value 192
Defining the Components of Value Created 193
Computing the Total Value Created 195
CONTENTS
XI
Appropriating the Value Created 195
The Definition of Added Value 197
Added Value in a Competitive Market 197
Pricing Considerations 198
The Relationship between Added Value and Competitive Advantage 199
How Is Added Value Created? 199
Two Ways to Create New Value 200
Some Considerations about the Analysis of Added Value 201
Strategic Information Systems 203
Definition: Strategic Information Systems 203
IT-Dependent Strategic Initiatives 205
Summary 207
Study Questions 207
Further Readings 208
Glossary 208
Case Study: Rice Epicurean Online Shopping: Decadence or Destiny 208
CHAPTER 8 Value Creation with Information Systems 219
Introduction 221
Traditional Models of Value Creation with IT 221
Industry Analysis 222
Value Chain 226
Customer Service Life Cycle 229
Traditional Models, Not "Old" Models 236
Emerging Frameworks 236
Virtual Value Chain 237
Value Creation with Customer Data 242
Crafting Data-Driven Strategic Initiatives 249
Conclusions 253
Summary 253
Study Questions 254
Further Readings 254
Glossary 254
Case Study: Canyon Ranch 255
CHAPTER 9 Appropriating IT-Enabled Value Over Time 269
Introduction 270
Not all IT is Created Equal 271
High-Speed Internet Access in Hotel Rooms 271
Business Intelligence at Harrah's Entertainment 272
The Need for a Priori Analysis 272
Appropriating Value Over Time: Sustainability Framework
Sustainable Competitive Advantage 273
Response Lag 274
273
xii CONTENTS
Four Barriers to Erosion 274
The Dynamics of Sustainability 281
Applying the Framework 285
Prerequisite Questions 286
Sustainability Questions 286
Making Decisions 289
Develop the IT-Dependent Strategic Initiative Independently 289
Develop the IT-Dependent Strategic Initiative as Part of a Consortium 289
Shelve the IT-Dependent Strategic Initiative 290
Summary 290
Further Readings 291
Study Questions 291
Glossary 291
Case Study: Custom Made Apparel and Individualized Service at Lands' End 292
307
309
PART IV GETTING IT DONE 303
CHAPTER 10 Funding Information Systems 305
Introduction 306
Foundation Concepts 307
Total Cost of Ownership (TCO)
Business Case 307
Steering Committee 309
Funding Information Systems
Chargeback 310
Allocation 310
Overhead 310
The Budgeting and Project Prioritization Process 311
Making the Budget 312
Individual Project Risk 313
Portfolio Management 313
Outsourcing 314
Drivers of Outsourcing 314
The Risks of Outsourcing 315
Offshoring 316
Making Optimal Outsourcing Decisions 316
Summary 317
Further Readings 318
Study Questions 318
Glossary 318
CHAPTER 11 Creating Information Systems 320
Introduction 321
How Hard Can IT Be?
322
CONTENTS xiii
Fulfilling Information Processing Needs 323
Three Approaches 324
Make versus Buy 324
Buy and Make 327
Build Your Own: Systems Design and Development 328
Systems Development Life Cycle 329
Prototyping 335
Outsourced Development 337
Buying Off-the-Shelf Applications 337
Definition 338
Build 340
Implementation 340
End-User Development 340
The Benefits of End-User Development 341
The Risks of End-User Development 341
Summary 342
Study Questions 343
Further Readings 344
Glossary 344
Case Study: Dartcor Management Services 345
CHAPTER 12 Information System Trends 357
Introduction 359
Enterprise Systems 359
The Genesis of Enterprise Systems 359
Enterprise Systems: Definition 361
The Advantages of Enterprise Systems 364
The Limitations of Enterprise Systems 365
Supply Chain Management 369
A Brief History of Supply Chain Management 369
Modern Supply Chain Management 370
Supply Chain Management Trends 372
Best-of-Breed Integration 373
Enterprise Application Integration (EAI) 373
Ultimate Flexibility: Service-Oriented Architecture 375
Knowledge Management 375
Knowledge: Definition 375
Knowledge Management: Definition 376
Business Intelligence 378
Business Intelligence: Definition 379
Components of the Business Intelligence Infrastructure 381
xiv CONTENTS
Customer Relationship Management 384
Aspects of CRM 384
The Limitations of CRM 385
Customer Managed Interactions 386
Open Source 387
Open Source: Definition 387
Open Source Is Now Open for Business 388
Advantages and Disadvantages of Open Source Software 389
Software as a Service 391
Historical Context 391
SaaS Today 393
Summary 394
Study Questions 395
Further Readings 396
Glossary 396
Case Study: Carnival Cruise Lines 397
CHAPTER 13 Security, Privacy, and Ethics 423
Introduction 425
IT Risk Management and Security 426
Why Is Security Not an IT Problem? 427
Risk Assessment 428
Risk Mitigation 429
The Internal Threat 431
The External Threat 431
Responding to Security Threats 437
Managing Security: Overall Guidelines 441
Privacy 442
Privacy Defined 443
Privacy Risks 443
Safeguarding Privacy 446
Ethics 447
Ethics: Definition 447
Information Systems Ethics 447
Ensuring Ethical Uses of Information Systems 449
Summary 449
Further Readings 450
Study Questions 450
Glossary 450
Case Study: Giant Food and Elensys: Looking Out for Customers or Gross
Privacy Invasions? 451
Index 461 |
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| discipline_str_mv | Wirtschaftswissenschaften |
| format | Book |
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| id | DE-604.BV023065366 |
| illustrated | Illustrated |
| index_date | 2024-07-02T19:30:29Z |
| indexdate | 2024-07-09T21:10:11Z |
| institution | BVB |
| isbn | 9780470087039 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-016268577 |
| oclc_num | 154699414 |
| open_access_boolean | |
| owner | DE-945 DE-384 DE-1051 |
| owner_facet | DE-945 DE-384 DE-1051 |
| physical | XIV, 465 S. graph. Darst. |
| publishDate | 2008 |
| publishDateSearch | 2008 |
| publishDateSort | 2008 |
| publisher | Wiley |
| record_format | marc |
| spelling | Piccoli, Gabriele 1972- Verfasser (DE-588)1184624917 aut Information systems for managers texts & cases Gabriele Piccoli Hoboken, NJ Wiley 2008 XIV, 465 S. graph. Darst. txt rdacontent n rdamedia nc rdacarrier Informatiesystemen gtt Datenverarbeitung Wirtschaft Business Data processing Management information systems Informationsmanagement (DE-588)4114012-6 gnd rswk-swf Managementinformationssystem (DE-588)4074518-1 gnd rswk-swf Informationsmanagement (DE-588)4114012-6 s Managementinformationssystem (DE-588)4074518-1 s 1\p DE-604 HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=016268577&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis 1\p cgwrk 20201028 DE-101 https://d-nb.info/provenance/plan#cgwrk |
| spellingShingle | Piccoli, Gabriele 1972- Information systems for managers texts & cases Informatiesystemen gtt Datenverarbeitung Wirtschaft Business Data processing Management information systems Informationsmanagement (DE-588)4114012-6 gnd Managementinformationssystem (DE-588)4074518-1 gnd |
| subject_GND | (DE-588)4114012-6 (DE-588)4074518-1 |
| title | Information systems for managers texts & cases |
| title_auth | Information systems for managers texts & cases |
| title_exact_search | Information systems for managers texts & cases |
| title_exact_search_txtP | Information systems for managers texts & cases |
| title_full | Information systems for managers texts & cases Gabriele Piccoli |
| title_fullStr | Information systems for managers texts & cases Gabriele Piccoli |
| title_full_unstemmed | Information systems for managers texts & cases Gabriele Piccoli |
| title_short | Information systems for managers |
| title_sort | information systems for managers texts cases |
| title_sub | texts & cases |
| topic | Informatiesystemen gtt Datenverarbeitung Wirtschaft Business Data processing Management information systems Informationsmanagement (DE-588)4114012-6 gnd Managementinformationssystem (DE-588)4074518-1 gnd |
| topic_facet | Informatiesystemen Datenverarbeitung Wirtschaft Business Data processing Management information systems Informationsmanagement Managementinformationssystem |
| url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=016268577&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
| work_keys_str_mv | AT piccoligabriele informationsystemsformanagerstextscases |