Using benchmarking, needs assessment, quality improvement, outcome measurement, and library standards: a how-to-do-it manual with CD-ROM
Saved in:
| Main Author: | |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
New York [u.a.]
Neal-Schuman
2007
|
| Series: | How-to-do-it manuals for librarians
159 |
| Subjects: | |
| Online Access: | Table of contents only Inhaltsverzeichnis |
| Item Description: | A Medical Library Association guide Includes bibliographical references and index |
| Physical Description: | XXII, 464 S. graph. Darst. 28 cm. CD-ROM (12 cm) |
| ISBN: | 9781555706043 |
Staff View
MARC
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| 245 | 1 | 0 | |a Using benchmarking, needs assessment, quality improvement, outcome measurement, and library standards |b a how-to-do-it manual with CD-ROM |c Rosalind Farnam Dudden |
| 264 | 1 | |a New York [u.a.] |b Neal-Schuman |c 2007 | |
| 300 | |a XXII, 464 S. |b graph. Darst. |c 28 cm. |e CD-ROM (12 cm) | ||
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| 490 | 1 | |a How-to-do-it manuals for librarians |v 159 | |
| 500 | |a A Medical Library Association guide | ||
| 500 | |a Includes bibliographical references and index | ||
| 650 | 4 | |a Bibliothèques - Évaluation | |
| 650 | 4 | |a Médecine - Bibliothèques - Évaluation | |
| 650 | 4 | |a Libraries |x Evaluation | |
| 650 | 4 | |a Medical libraries |x Evaluation | |
| 650 | 4 | |a Libraries, Medical |x organization & administration | |
| 650 | 4 | |a Evaluation Studies | |
| 650 | 4 | |a Libraries, Medical |x standards | |
| 650 | 4 | |a Library Services |x standards | |
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Record in the Search Index
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|---|---|
| adam_text | CONTENTS
List of Figures xi
Foreword xv
Preface xvii
Acknowledgments xxi
Part I: Evaluating Library Quality and Performance 1
1. Why Evaluate? 3
Types of Evaluation 4
Evaluation Stakeholders 6
Why Evaluation Matters 7
Constant Change 9
The Future of Evaluation and Assessment 12
References 16
2. The Effective Library 19
The Culture of Assessment 20
Models of Organizational Effectiveness 27
The Effective Librarian 31
Goals of Evaluation 36
References 36
3. Library Measures 39
Limitations of Measurement 39
Types of Measures 41
Measurement Planning 44
What to Measure 48
Comparative Data Initiatives 51
References 54
Part II: Working with Evaluation Methods 57
4. Method 1: Needs Assessment 59
What Is a Needs Assessment? 61
The 12 Steps of a Needs Assessment Project 63
Prepare for the Project: Steps 1 3 64
Plan the Project and Conduct the Needs Assessment: Steps 4 8 68
Analyze the Data and Recommend a Plan of Action: Steps 9 12 83
Real Life Evaluation: Needs Assessment 90
Workbook for Needs Assessment 93
References 103
5. Method 2: Quality Improvement 105
What Is Quality Improvement? 105
Principles of Quality Management 106
The Librarian s Role in Company wide Programs 109
Quality Management in the Library 109
Quality Improvement Model: FOCUS PDCA 110
Real Life Evaluation: FOCUS PDCA 116
Workbook for FOCUS PDCA 122
References 128
6. Method 3: Benchmarking 129
What Is Benchmarking? 130
Types of Benchmarking 130
Ethics and Etiquette 134
Benefits and Pitfalls 135
Performance Benchmarking 138
Real Life Evaluation: Performance Benchmarking 151
Process Benchmarking 152
Real Life Evaluation: Process Benchmarking 164
Workbook for Performance Benchmarking 167
Workbook for Process Benchmarking 173
References 179
7. Method 4: Library Performance Standards 183
What Are Performance Standards? 183
Specific Standards Programs 185
Controversies 188
The MLA Standards for Hospital Libraries 191
The JCAHO Accreditation Standards 192
Workbook for Library Performance Standards 196
Workbook for Accreditation Standards 202
References 219
8. Method 5: Outcome Measurement 223
What Is Outcome Measurement? 224
Initiatives by Library Type 227
Taking Ideas from the Published Literature 232
Using Published Studies to Describe Outcomes 236
The Logic Model 246
Real Life Evaluation: The Logic Model 256
Workbook for Describing Published Studies of Outcome
Measurement 262
Workbook for Cost Outcomes 264
Workbook for the Logic Model 266
References 274
9. Other Systems for Quality Improvement and Evaluation 279
Business Management Systems 280
Library and Information Systems 289
Information Resources for Other Evaluation Systems 293
References 294
Part III: Tools for Doing Evaluations 297
10. Data Collection and Analysis Methods 299
Collecting Evaluation Data 301
Sampling 315
Questionnaire Design 321
Analyzing Evaluation Data 340
Mathematical Techniques 345
Information Resources for Data Analysis 353
References 354
11. Skills for Communicating in Evaluation Projects 357
What Is Good Communication? 357
Your Audience 360
Effective Writing 361
Presentations 371
Teamwork 381
Listening 386
Interviews 389
Telephone Communication 394
E Mail Communication 396
Assertiveness 399
Negotiation and Persuasion 401
References 404
12. Tools for Improvement and Evaluation 407
Tools for Quality Improvement Projects 408
Tools for Data Display 426
Additional Information Resources 431
Glossary of Terms 435
Bibliography for Glossary 448
Index 449
About the Author 463
Figure 2.1 Models of Organizational Effectiveness and Dimensions of
Library Effectiveness 28
Figure 3.1 Linear Arrangement of Types of Measures in a Traditional Library 41
Figure 3.2 Linear Arrangement of Types of Measures in a Present Day Library 43
Figure 4.1 Standard 6: From the MLA Standards for Hospital Libraries 2002 60
Figure 4.2 Matrix for Designing an Instructional Program Needs Assessment 70
Figure 4.3 Choosing Your Target Population Example 72
Figure 4.4 Sample Measures Gathered for the MLA Benchmarking
Network Survey 75
Figure 4.5 Mini Needs Assessment on New Employee Orientations 78
Figure 4.6 Educational Programs in Hospitals with 1,500 Hospital FTEs 80
Figure 4.7 Educational Programs in Hospitals with 2.3 Library FTEs 81
Figure 4.8 Ease and Impact Grid 86
Figure 4.9 Ranking of Needs by Ease and Impact 88
Figure 5.1 Mein s Summary of Quality Management Principles 107
Figure 5.2 Characteristics of Quality Success 110
Figure 5.3 FOCUS PDCA Cycle 111
Figure 5.4 Cause and Effect Diagram 114
Figure 5.5 Improvement Activities Chart 119
Figure 5.6 Gantt Chart 119
Figure 5.7 Sample from the Final Spreadsheet 120
Figure 6.1 Value or Relevance of Benchmarking Type Combinations to a
Library Operation 132
Figure 6.2 The Benchmarking Code of Conduct 135
Figure 6.3 Example of Use of Raw Data from the MLA Benchmarking
Network Survey 144
Figure 6.4 Presenting Survey Results 147
Figure 6.5 Example of Data Presentation from the MLA Benchmarking
Network Survey 148
Figure 6.6 Example of Using the Ratio System from the Canadian
Benchmarking Tool Kit Pilot Test Results 149
Figure 6.7 MLA Directory Search Results for Hospitals with 1,825 to 2,700
FTEs 157
Figure 7.1 Standard IM.5.10 Elements of Performance for the Hospital
Library from the Information Management Chapter of the
JCAHO Comprehensive Accreditation Manual for Hospitals 192
xi
Figure 7.2 Strategies for Involvement in the Institutional JCAHO Effort 194
Figure 7.3 JCAHO Acronyms 203
Figure 8.1 CoR s The Library as a Place Questions 234
Figure 8.2 Percentage of Change in Patient Care Decisions after Using
Library Services 239
Figure 8.3 Report of Evidence of Library Outcomes from the Literature 240
Figure 8.4 The Value Professionals Give to Information Provided by a
Library Service Compared with the Cost of That Service
Per Professional 243
Figure 8.5 The Value Professionals Give to Information Provided by a
Library Service, Multiplied by the Number of Services,
Compared with the Total Library Budget 245
Figure 8.6 Basic Logic Model 247
Figure 8.7 Types of Outcomes from Different Sources 251
Figure 8.8 Evaluation Plan Work Sheet 1 253
Figure 8.9 Sample SWOT Analysis 257
Figure 8.10 Work Sheet for Steps 6 and 7 258
Figure 8.11 Evaluation Plan Work Sheet 2 261
Figure 10.1 Choosing Your Evaluation Method 300
Figure 10.2 Survey Procedure 302
Figurei 0.3 Activities That Affect Costs 303
Figure 10.4 Focus Group Procedure 308
Figure 10.5 Observation Procedure 312
Figure 10.6 Interview Procedure 314
Figure 10.7 Example of a Sample Size Table 317
Figure 10.8 Population and Stratified Sample of Hospital Workers/Potential
Library Patrons 320
Figure 10.9 Open Ended Questions 327
Figure 10.10 Two Option Responses 328
Figure 10.11 One Best Answer Questions 328
Figure 10.12 Examples of Likert Scale Phrases 329
Figure 10.13 Likert Scale Using a Matrix 330
Figure 10.14 An Ordered Choice 331
Figure 10.15 A Paired Comparison 332
Figure 10.16 Matching 332
Figure 10.17 Check All That Apply 333
Figure 10.18 Multiple Choice List 334
Figure 10.19 Ranking 334
Figure 10.20 Potential Question Problems 338
Figure 10.21 MLA Benchmarking Network Survey 2004—Expenditures—
Profession Development and Travel by Number of
Hospital FTEs 347
Figure 10.22 Statistics on Sociology Holdings 351
Figure 11.1 Alternative Methods of Results Presentation 370
Figure 11.2 Presentation Checklist 376
Figure 12.1 Results of a Brainstorming Session 424
Figure 12.2 SWOT Analysis Matrix 425
Figure 12.3 Second Step of SWOT Analysis 425
Figure 12.4 Tools for Quality Improvement 431
|
| adam_txt |
CONTENTS
List of Figures xi
Foreword xv
Preface xvii
Acknowledgments xxi
Part I: Evaluating Library Quality and Performance 1
1. Why Evaluate? 3
Types of Evaluation 4
Evaluation Stakeholders 6
Why Evaluation Matters 7
Constant Change 9
The Future of Evaluation and Assessment 12
References 16
2. The Effective Library 19
The Culture of Assessment 20
Models of Organizational Effectiveness 27
The Effective Librarian 31
Goals of Evaluation 36
References 36
3. Library Measures 39
Limitations of Measurement 39
Types of Measures 41
Measurement Planning 44
What to Measure 48
Comparative Data Initiatives 51
References 54
Part II: Working with Evaluation Methods 57
4. Method 1: Needs Assessment 59
What Is a Needs Assessment? 61
The 12 Steps of a Needs Assessment Project 63
Prepare for the Project: Steps 1 3 64
Plan the Project and Conduct the Needs Assessment: Steps 4 8 68
Analyze the Data and Recommend a Plan of Action: Steps 9 12 83
Real Life Evaluation: Needs Assessment 90
Workbook for Needs Assessment 93
References 103
5. Method 2: Quality Improvement 105
What Is Quality Improvement? 105
Principles of Quality Management 106
The Librarian's Role in Company wide Programs 109
Quality Management in the Library 109
Quality Improvement Model: FOCUS PDCA 110
Real Life Evaluation: FOCUS PDCA 116
Workbook for FOCUS PDCA 122
References 128
6. Method 3: Benchmarking 129
What Is Benchmarking? 130
Types of Benchmarking 130
Ethics and Etiquette 134
Benefits and Pitfalls 135
Performance Benchmarking 138
Real Life Evaluation: Performance Benchmarking 151
Process Benchmarking 152
Real Life Evaluation: Process Benchmarking 164
Workbook for Performance Benchmarking 167
Workbook for Process Benchmarking 173
References 179
7. Method 4: Library Performance Standards 183
What Are Performance Standards? 183
Specific Standards Programs 185
Controversies 188
The MLA Standards for Hospital Libraries 191
The JCAHO Accreditation Standards 192
Workbook for Library Performance Standards 196
Workbook for Accreditation Standards 202
References 219
8. Method 5: Outcome Measurement 223
What Is Outcome Measurement? 224
Initiatives by Library Type 227
Taking Ideas from the Published Literature 232
Using Published Studies to Describe Outcomes 236
The Logic Model 246
Real Life Evaluation: The Logic Model 256
Workbook for Describing Published Studies of Outcome
Measurement 262
Workbook for Cost Outcomes 264
Workbook for the Logic Model 266
References 274
9. Other Systems for Quality Improvement and Evaluation 279
Business Management Systems 280
Library and Information Systems 289
Information Resources for Other Evaluation Systems 293
References 294
Part III: Tools for Doing Evaluations 297
10. Data Collection and Analysis Methods 299
Collecting Evaluation Data 301
Sampling 315
Questionnaire Design 321
Analyzing Evaluation Data 340
Mathematical Techniques 345
Information Resources for Data Analysis 353
References 354
11. Skills for Communicating in Evaluation Projects 357
What Is Good Communication? 357
Your Audience 360
Effective Writing 361
Presentations 371
Teamwork 381
Listening 386
Interviews 389
Telephone Communication 394
E Mail Communication 396
Assertiveness 399
Negotiation and Persuasion 401
References 404
12. Tools for Improvement and Evaluation 407
Tools for Quality Improvement Projects 408
Tools for Data Display 426
Additional Information Resources 431
Glossary of Terms 435
Bibliography for Glossary 448
Index 449
About the Author 463
Figure 2.1 Models of Organizational Effectiveness and Dimensions of
Library Effectiveness 28
Figure 3.1 Linear Arrangement of Types of Measures in a Traditional Library 41
Figure 3.2 Linear Arrangement of Types of Measures in a Present Day Library 43
Figure 4.1 Standard 6: From the MLA Standards for Hospital Libraries 2002 60
Figure 4.2 Matrix for Designing an Instructional Program Needs Assessment 70
Figure 4.3 Choosing Your Target Population Example 72
Figure 4.4 Sample Measures Gathered for the MLA Benchmarking
Network Survey 75
Figure 4.5 Mini Needs Assessment on New Employee Orientations 78
Figure 4.6 Educational Programs in Hospitals with 1,500 Hospital FTEs 80
Figure 4.7 Educational Programs in Hospitals with 2.3 Library FTEs 81
Figure 4.8 Ease and Impact Grid 86
Figure 4.9 Ranking of Needs by Ease and Impact 88
Figure 5.1 Mein's Summary of Quality Management Principles 107
Figure 5.2 Characteristics of Quality Success 110
Figure 5.3 FOCUS PDCA Cycle 111
Figure 5.4 Cause and Effect Diagram 114
Figure 5.5 Improvement Activities Chart 119
Figure 5.6 Gantt Chart 119
Figure 5.7 Sample from the Final Spreadsheet 120
Figure 6.1 Value or Relevance of Benchmarking Type Combinations to a
Library Operation 132
Figure 6.2 The Benchmarking Code of Conduct 135
Figure 6.3 Example of Use of Raw Data from the MLA Benchmarking
Network Survey 144
Figure 6.4 Presenting Survey Results 147
Figure 6.5 Example of Data Presentation from the MLA Benchmarking
Network Survey 148
Figure 6.6 Example of Using the Ratio System from the Canadian
Benchmarking Tool Kit Pilot Test Results 149
Figure 6.7 MLA Directory Search Results for Hospitals with 1,825 to 2,700
FTEs 157
Figure 7.1 Standard IM.5.10 Elements of Performance for the Hospital
Library from the Information Management Chapter of the
JCAHO Comprehensive Accreditation Manual for Hospitals 192
xi
Figure 7.2 Strategies for Involvement in the Institutional JCAHO Effort 194
Figure 7.3 JCAHO Acronyms 203
Figure 8.1 CoR's "The Library as a Place" Questions 234
Figure 8.2 Percentage of Change in Patient Care Decisions after Using
Library Services 239
Figure 8.3 Report of Evidence of Library Outcomes from the Literature 240
Figure 8.4 The Value Professionals Give to Information Provided by a
Library Service Compared with the Cost of That Service
Per Professional 243
Figure 8.5 The Value Professionals Give to Information Provided by a
Library Service, Multiplied by the Number of Services,
Compared with the Total Library Budget 245
Figure 8.6 Basic Logic Model 247
Figure 8.7 Types of Outcomes from Different Sources 251
Figure 8.8 Evaluation Plan Work Sheet 1 253
Figure 8.9 Sample SWOT Analysis 257
Figure 8.10 Work Sheet for Steps 6 and 7 258
Figure 8.11 Evaluation Plan Work Sheet 2 261
Figure 10.1 Choosing Your Evaluation Method 300
Figure 10.2 Survey Procedure 302
Figurei 0.3 Activities That Affect Costs 303
Figure 10.4 Focus Group Procedure 308
Figure 10.5 Observation Procedure 312
Figure 10.6 Interview Procedure 314
Figure 10.7 Example of a Sample Size Table 317
Figure 10.8 Population and Stratified Sample of Hospital Workers/Potential
Library Patrons 320
Figure 10.9 Open Ended Questions 327
Figure 10.10 Two Option Responses 328
Figure 10.11 One Best Answer Questions 328
Figure 10.12 Examples of Likert Scale Phrases 329
Figure 10.13 Likert Scale Using a Matrix 330
Figure 10.14 An Ordered Choice 331
Figure 10.15 A Paired Comparison 332
Figure 10.16 Matching 332
Figure 10.17 Check All That Apply 333
Figure 10.18 Multiple Choice List 334
Figure 10.19 Ranking 334
Figure 10.20 Potential Question Problems 338
Figure 10.21 MLA Benchmarking Network Survey 2004—Expenditures—
Profession Development and Travel by Number of
Hospital FTEs 347
Figure 10.22 Statistics on Sociology Holdings 351
Figure 11.1 Alternative Methods of Results Presentation 370
Figure 11.2 Presentation Checklist 376
Figure 12.1 Results of a Brainstorming Session 424
Figure 12.2 SWOT Analysis Matrix 425
Figure 12.3 Second Step of SWOT Analysis 425
Figure 12.4 Tools for Quality Improvement 431 |
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| id | DE-604.BV023061547 |
| illustrated | Illustrated |
| index_date | 2024-07-02T19:29:03Z |
| indexdate | 2024-07-09T21:10:05Z |
| institution | BVB |
| isbn | 9781555706043 |
| language | English |
| lccn | 2007007899 |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-016264789 |
| oclc_num | 85830663 |
| open_access_boolean | |
| owner | DE-12 DE-525 |
| owner_facet | DE-12 DE-525 |
| physical | XXII, 464 S. graph. Darst. 28 cm. CD-ROM (12 cm) |
| publishDate | 2007 |
| publishDateSearch | 2007 |
| publishDateSort | 2007 |
| publisher | Neal-Schuman |
| record_format | marc |
| series | How-to-do-it manuals for librarians |
| series2 | How-to-do-it manuals for librarians |
| spelling | Dudden, Rosalind F. Verfasser aut Using benchmarking, needs assessment, quality improvement, outcome measurement, and library standards a how-to-do-it manual with CD-ROM Rosalind Farnam Dudden New York [u.a.] Neal-Schuman 2007 XXII, 464 S. graph. Darst. 28 cm. CD-ROM (12 cm) txt rdacontent n rdamedia nc rdacarrier How-to-do-it manuals for librarians 159 A Medical Library Association guide Includes bibliographical references and index Bibliothèques - Évaluation Médecine - Bibliothèques - Évaluation Libraries Evaluation Medical libraries Evaluation Libraries, Medical organization & administration Evaluation Studies Libraries, Medical standards Library Services standards Evaluation (DE-588)4071034-8 gnd rswk-swf Qualitätsmanagement (DE-588)4219057-5 gnd rswk-swf Medizinische Bibliothek (DE-588)4125480-6 gnd rswk-swf Dienstleistung (DE-588)4012178-1 gnd rswk-swf Medizinische Bibliothek (DE-588)4125480-6 s Dienstleistung (DE-588)4012178-1 s Evaluation (DE-588)4071034-8 s DE-604 Qualitätsmanagement (DE-588)4219057-5 s How-to-do-it manuals for librarians 159 (DE-604)BV011320366 159 http://www.loc.gov/catdir/toc/ecip0712/2007007899.html Table of contents only HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=016264789&sequence=000006&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Dudden, Rosalind F. Using benchmarking, needs assessment, quality improvement, outcome measurement, and library standards a how-to-do-it manual with CD-ROM How-to-do-it manuals for librarians Bibliothèques - Évaluation Médecine - Bibliothèques - Évaluation Libraries Evaluation Medical libraries Evaluation Libraries, Medical organization & administration Evaluation Studies Libraries, Medical standards Library Services standards Evaluation (DE-588)4071034-8 gnd Qualitätsmanagement (DE-588)4219057-5 gnd Medizinische Bibliothek (DE-588)4125480-6 gnd Dienstleistung (DE-588)4012178-1 gnd |
| subject_GND | (DE-588)4071034-8 (DE-588)4219057-5 (DE-588)4125480-6 (DE-588)4012178-1 |
| title | Using benchmarking, needs assessment, quality improvement, outcome measurement, and library standards a how-to-do-it manual with CD-ROM |
| title_auth | Using benchmarking, needs assessment, quality improvement, outcome measurement, and library standards a how-to-do-it manual with CD-ROM |
| title_exact_search | Using benchmarking, needs assessment, quality improvement, outcome measurement, and library standards a how-to-do-it manual with CD-ROM |
| title_exact_search_txtP | Using benchmarking, needs assessment, quality improvement, outcome measurement, and library standards a how-to-do-it manual with CD-ROM |
| title_full | Using benchmarking, needs assessment, quality improvement, outcome measurement, and library standards a how-to-do-it manual with CD-ROM Rosalind Farnam Dudden |
| title_fullStr | Using benchmarking, needs assessment, quality improvement, outcome measurement, and library standards a how-to-do-it manual with CD-ROM Rosalind Farnam Dudden |
| title_full_unstemmed | Using benchmarking, needs assessment, quality improvement, outcome measurement, and library standards a how-to-do-it manual with CD-ROM Rosalind Farnam Dudden |
| title_short | Using benchmarking, needs assessment, quality improvement, outcome measurement, and library standards |
| title_sort | using benchmarking needs assessment quality improvement outcome measurement and library standards a how to do it manual with cd rom |
| title_sub | a how-to-do-it manual with CD-ROM |
| topic | Bibliothèques - Évaluation Médecine - Bibliothèques - Évaluation Libraries Evaluation Medical libraries Evaluation Libraries, Medical organization & administration Evaluation Studies Libraries, Medical standards Library Services standards Evaluation (DE-588)4071034-8 gnd Qualitätsmanagement (DE-588)4219057-5 gnd Medizinische Bibliothek (DE-588)4125480-6 gnd Dienstleistung (DE-588)4012178-1 gnd |
| topic_facet | Bibliothèques - Évaluation Médecine - Bibliothèques - Évaluation Libraries Evaluation Medical libraries Evaluation Libraries, Medical organization & administration Evaluation Studies Libraries, Medical standards Library Services standards Evaluation Qualitätsmanagement Medizinische Bibliothek Dienstleistung |
| url | http://www.loc.gov/catdir/toc/ecip0712/2007007899.html http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=016264789&sequence=000006&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
| volume_link | (DE-604)BV011320366 |
| work_keys_str_mv | AT duddenrosalindf usingbenchmarkingneedsassessmentqualityimprovementoutcomemeasurementandlibrarystandardsahowtodoitmanualwithcdrom |