The shadow organization in logistics the real world of culture change and supply chain efficiency (Council of Logistics Management, 2002)
Part 1. The missing link. Street cultures -- Culture resistance - the invisible barrier -- Culture building. Part 2. The anatomy of culture. Formal system rule - what we say we do -- Informal system rule - what we really do -- The old system - parallel worlds collide. Part 3. A brave new-world organization. New system/one world organization -- Creating the greater business/culture effect. Part 4. The power to change. The demise of human power -- Group power - the power of the few -- System power - the power of many. Part 5. The "how to" of business/culture change. Ready ... aim ... change - designing a new-system installation -- Business/culture analysis -- Superior discount - the business/culture fix -- Transorganizational marriages -- The shadow organization - a summary