Jakość w działalności bibliotek: oceny - pomiary - narzędzia = Quality in library activities
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Buch |
| Sprache: | Polish |
| Veröffentlicht: |
Warszawa
Centrum Edukacji Bibliotekarskiej, Informacyjnej i Dokumentacyjnej
2007
|
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | Dodatkowa str. tyt. w jęz. ang |
| Beschreibung: | 155, [1] s. 25 cm |
| ISBN: | 9788388581304 |
Internformat
MARC
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|---|---|---|---|
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| 245 | 1 | 0 | |a Jakość w działalności bibliotek |b oceny - pomiary - narzędzia = Quality in library activities |c Elżbieta Barbara Zybert ; Centrum Edukacji Bibliotekarskiej, Informacyjnej i Dokumentacyjnej w Warszawie |
| 246 | 1 | 1 | |a Quality in library activities |
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Datensatz im Suchindex
| _version_ | 1804137269936783360 |
|---|---|
| adam_text | CONTENTS
Introduction
..................................................................................................................................................... 9
Chapter I
QUALITY AS A COMPONENT OF CONTROLLING-EVALUATIVE
ACTIVITIES IN LIBRARIES AND INFORMATION CENTERS
........................................ 15
1.1.
Library and information activities control
................................................................. 15
1.2.
Library and information services quality
.................................................................... 21
1.3.
Organizations preparing performance measurement and quality
assessment indicators
......................................................................................................... 33
1.3.1.
International Federation of Library Associations and Institutions
-
IFLA
................. 33
1.3.2.
United Nations Educational, Scientific and Cultural Organization
-
UNESCO
......... 38
1.3.3.
International Organization for Standardization
-
ISO
.................................................... 39
1.3.4.
European Union
.................................................................................................................. 44
Chapter II
INSTRUMENTS MEASURING EFFICIENCY, EFFECTIVENESS AND QUALITY
OF LIBRARY AND INFORRMATION ACTIVITIES
............................................................... 47
2.1.
Instruments focusing on products, efficiency and effectiveness
................... 47
2.1.1.
IS0
11620:
Information and documentation.
Library performance indicators
........................................................................................ 48
2.1.2.
Balanced Scorecard
..................................:......................................................................... 54
2.1.3.
Benchmarking
-
marketing quality
.................................................................................. 57
2.2.
Instruments focusing on quality evaluation
.............................................................. 66
2.1.1.
SERVQUAL
........................................................................................................................... 66
2.2.2.
LibQUAU
............................................................................................................................. 72
2.2.3.
Hernon and
Altman
method
.............................................................................................. 76
Chapter III
MEASUREMENT INSTRUMENTS IMPLEMENTATION
IN VARIOUS TYPES OF LIBRARIES
........................................................................................... 79
3.1.
Research libraries
.................................................................................................................. 79
3.1.1.
Academic libraries
............................................................................................................. 84
3.1.2.
National libraries
................................................................................................................100
3.2.
Public libraries
.......................................................................................................................107
3.3.
School libraries
......................................................................................................................115
3.4.
Libraries serving disabled persons
..............................................................................126
3.5.
Measuring networked electronic services in libraries and information
centers and measuring the impact of new library services
.............................134
Conclusion
.........................................................................................................................................144
Bibliography
......................................................................................................................................152
List of figures
....................................................................................................................................154
List of abbreviations
......................................................................................................................155
|
| adam_txt |
CONTENTS
Introduction
. 9
Chapter I
QUALITY AS A COMPONENT OF CONTROLLING-EVALUATIVE
ACTIVITIES IN LIBRARIES AND INFORMATION CENTERS
. 15
1.1.
Library and information activities control
. 15
1.2.
Library and information services quality
. 21
1.3.
Organizations preparing performance measurement and quality
assessment indicators
. 33
1.3.1.
International Federation of Library Associations and Institutions
-
IFLA
. 33
1.3.2.
United Nations Educational, Scientific and Cultural Organization
-
UNESCO
. 38
1.3.3.
International Organization for Standardization
-
ISO
. 39
1.3.4.
European Union
. 44
Chapter II
INSTRUMENTS MEASURING EFFICIENCY, EFFECTIVENESS AND QUALITY
OF LIBRARY AND INFORRMATION ACTIVITIES
. 47
2.1.
Instruments focusing on products, efficiency and effectiveness
. 47
2.1.1.
IS0
11620:
Information and documentation.
Library performance indicators
. 48
2.1.2.
Balanced Scorecard
.:. 54
2.1.3.
Benchmarking
-
marketing quality
. 57
2.2.
Instruments focusing on quality evaluation
. 66
2.1.1.
SERVQUAL
. 66
2.2.2.
LibQUAU
. 72
2.2.3.
Hernon and
Altman
method
. 76
Chapter III
MEASUREMENT INSTRUMENTS IMPLEMENTATION
IN VARIOUS TYPES OF LIBRARIES
. 79
3.1.
Research libraries
. 79
3.1.1.
Academic libraries
. 84
3.1.2.
National libraries
.100
3.2.
Public libraries
.107
3.3.
School libraries
.115
3.4.
Libraries serving disabled persons
.126
3.5.
Measuring networked electronic services in libraries and information
centers and measuring the impact of new library services
.134
Conclusion
.144
Bibliography
.152
List of figures
.154
List of abbreviations
.155 |
| any_adam_object | 1 |
| any_adam_object_boolean | 1 |
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| contents | Bibliogr. s. 152-154 |
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| illustrated | Not Illustrated |
| index_date | 2024-07-02T19:20:43Z |
| indexdate | 2024-07-09T21:09:37Z |
| institution | BVB |
| isbn | 9788388581304 |
| language | Polish |
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| physical | 155, [1] s. 25 cm |
| publishDate | 2007 |
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| spelling | Zybert, Elżbieta Barbara 1952- Verfasser (DE-588)103585109 aut Jakość w działalności bibliotek oceny - pomiary - narzędzia = Quality in library activities Elżbieta Barbara Zybert ; Centrum Edukacji Bibliotekarskiej, Informacyjnej i Dokumentacyjnej w Warszawie Quality in library activities Warszawa Centrum Edukacji Bibliotekarskiej, Informacyjnej i Dokumentacyjnej 2007 155, [1] s. 25 cm txt rdacontent n rdamedia nc rdacarrier Dodatkowa str. tyt. w jęz. ang Bibliogr. s. 152-154 Biblioteki / ocena jhpk Biblioteki - ocena jhpk Qualitätskontrolle (DE-588)4047968-7 gnd rswk-swf Bibliothek (DE-588)4006439-6 gnd rswk-swf Polen (DE-588)4046496-9 gnd rswk-swf Polen (DE-588)4046496-9 g Bibliothek (DE-588)4006439-6 s Qualitätskontrolle (DE-588)4047968-7 s DE-604 Digitalisierung BSBMuenchen application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=016244822&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Zybert, Elżbieta Barbara 1952- Jakość w działalności bibliotek oceny - pomiary - narzędzia = Quality in library activities Bibliogr. s. 152-154 Biblioteki / ocena jhpk Biblioteki - ocena jhpk Qualitätskontrolle (DE-588)4047968-7 gnd Bibliothek (DE-588)4006439-6 gnd |
| subject_GND | (DE-588)4047968-7 (DE-588)4006439-6 (DE-588)4046496-9 |
| title | Jakość w działalności bibliotek oceny - pomiary - narzędzia = Quality in library activities |
| title_alt | Quality in library activities |
| title_auth | Jakość w działalności bibliotek oceny - pomiary - narzędzia = Quality in library activities |
| title_exact_search | Jakość w działalności bibliotek oceny - pomiary - narzędzia = Quality in library activities |
| title_exact_search_txtP | Jakość w działalności bibliotek oceny - pomiary - narzędzia = Quality in library activities |
| title_full | Jakość w działalności bibliotek oceny - pomiary - narzędzia = Quality in library activities Elżbieta Barbara Zybert ; Centrum Edukacji Bibliotekarskiej, Informacyjnej i Dokumentacyjnej w Warszawie |
| title_fullStr | Jakość w działalności bibliotek oceny - pomiary - narzędzia = Quality in library activities Elżbieta Barbara Zybert ; Centrum Edukacji Bibliotekarskiej, Informacyjnej i Dokumentacyjnej w Warszawie |
| title_full_unstemmed | Jakość w działalności bibliotek oceny - pomiary - narzędzia = Quality in library activities Elżbieta Barbara Zybert ; Centrum Edukacji Bibliotekarskiej, Informacyjnej i Dokumentacyjnej w Warszawie |
| title_short | Jakość w działalności bibliotek |
| title_sort | jakosc w dzialalnosci bibliotek oceny pomiary narzedzia quality in library activities |
| title_sub | oceny - pomiary - narzędzia = Quality in library activities |
| topic | Biblioteki / ocena jhpk Biblioteki - ocena jhpk Qualitätskontrolle (DE-588)4047968-7 gnd Bibliothek (DE-588)4006439-6 gnd |
| topic_facet | Biblioteki / ocena Biblioteki - ocena Qualitätskontrolle Bibliothek Polen |
| url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=016244822&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
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