APA-Zitierstil (7. Ausg.)

Johnston, R., & Clark, G. (2007). Service operations management: Improving service delivery (2. ed., [Nachdr.].). FT, Prentice Hall, Financial Times.

Chicago-Zitierstil (17. Ausg.)

Johnston, Robert, und Graham Clark. Service Operations Management: Improving Service Delivery. 2. ed., [Nachdr.]. Harlow ; Munich [u.a.]: FT, Prentice Hall, Financial Times, 2007.

MLA-Zitierstil (9. Ausg.)

Johnston, Robert, und Graham Clark. Service Operations Management: Improving Service Delivery. 2. ed., [Nachdr.]. FT, Prentice Hall, Financial Times, 2007.