The measure of library excellence: linking the Malcolm Baldrige Criteria and Balanced Scorecard methods to assess service quality
"Written by professionals with practical experience, this volume presents a new approach to performance assessment and improvement through the combined use of Malcolm Baldrige Critieria and the Balanced Scorecard. It walks the reader through the sequential methodology of each theory, explaining...
Saved in:
| Main Authors: | , , |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
Jefferson, NC
McFarland
2008
|
| Subjects: | |
| Online Access: | Inhaltsverzeichnis |
| Summary: | "Written by professionals with practical experience, this volume presents a new approach to performance assessment and improvement through the combined use of Malcolm Baldrige Critieria and the Balanced Scorecard. It walks the reader through the sequential methodology of each theory, explaining the advantages of combining the two and providing guidance regarding their practical implementation"--Provided by publisher. |
| Item Description: | "Written by professionals with practical experience, this volume presents a new approach to performance assessment and improvement through the combined use of Malcolm Baldrige Critieria and the Balanced Scorecard. It walks the reader through the sequential methodology of each theory, explaining the advantages of combining the two and providing guidance regarding their practical implementation"--Provided by publisher. Includes bibliographical references and index |
| Physical Description: | X, 210 S. Ill., graph. Darst. |
| ISBN: | 9780786430369 |
Staff View
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Record in the Search Index
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| adam_text | THE MEASURE OF LIBRARY EXCELLENCE LINKING THE MALCOLM BALDRIGE
CRITERIA AND BALANCED SCORECARD METHODS TO ASSESS SERVICE QUALITY /
WILSON, DESPINA DAPIAS : 2007 TABLE OF CONTENTS / INHALTSVERZEICHNIS
INTRODUCTION TO THE BALDRIGE CRITERIA QUALITY AND THE BALDRIGE
CRITERIA : WHY ADOPT THE BALDRIGE WAY?, WHAT S IN IT FOR LIBRARIES? WHAT
IS QUALITY?, WHAT IS QUALITY MANAGEMENT? STARTING A QUALITY PROJECT :
THE QUALITY MANAGEMENT PLAN PUTTING THE PLAN INTO ACTION : QUALITY
IMPLEMENTATION MAINTAINING AND IMPROVING YOUR COMMITMENT TO THE BALDRIGE
CRITERIA INTERPRETING AND USING THE BALDRIGE CRITERIA APPLICATION
TEMPLATE OF THE BALDRIGE CRITERIA INTRODUCTION TO THE BALANCED SCORECARD
THE HISTORY, PURPOSE, AND DEFINITIONS OF THE BALANCED SCORECARD
COMPONENTS OF A BALANCED SCORECARD A CLOSER LOOK AT THE PERSPECTIVES
DEVELOPING AND DEPLOYING YOUR BALANCED SCORECARD MAINTAINING AND
IMPROVING ON YOUR COMMITMENT TO THE BALANCED SCORECARD. DIESES
SCHRIFTSTUECK WURDE MASCHINELL ERZEUGT.
|
| adam_txt |
THE MEASURE OF LIBRARY EXCELLENCE LINKING THE MALCOLM BALDRIGE
CRITERIA AND BALANCED SCORECARD METHODS TO ASSESS SERVICE QUALITY /
WILSON, DESPINA DAPIAS : 2007 TABLE OF CONTENTS / INHALTSVERZEICHNIS
INTRODUCTION TO THE BALDRIGE CRITERIA QUALITY AND THE BALDRIGE
CRITERIA : WHY ADOPT THE BALDRIGE WAY?, WHAT'S IN IT FOR LIBRARIES? WHAT
IS QUALITY?, WHAT IS QUALITY MANAGEMENT? STARTING A QUALITY PROJECT :
THE QUALITY MANAGEMENT PLAN PUTTING THE PLAN INTO ACTION : QUALITY
IMPLEMENTATION MAINTAINING AND IMPROVING YOUR COMMITMENT TO THE BALDRIGE
CRITERIA INTERPRETING AND USING THE BALDRIGE CRITERIA APPLICATION
TEMPLATE OF THE BALDRIGE CRITERIA INTRODUCTION TO THE BALANCED SCORECARD
THE HISTORY, PURPOSE, AND DEFINITIONS OF THE BALANCED SCORECARD
COMPONENTS OF A BALANCED SCORECARD A CLOSER LOOK AT THE PERSPECTIVES
DEVELOPING AND DEPLOYING YOUR BALANCED SCORECARD MAINTAINING AND
IMPROVING ON YOUR COMMITMENT TO THE BALANCED SCORECARD. DIESES
SCHRIFTSTUECK WURDE MASCHINELL ERZEUGT. |
| any_adam_object | 1 |
| any_adam_object_boolean | 1 |
| author | Wilson, Despina Dapias Del Tufo, Theresa Norman, Anne E. C. |
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| author_role | aut aut aut |
| author_sort | Wilson, Despina Dapias |
| author_variant | d d w dd ddw t t d tt ttd a e c n aec aecn |
| building | Verbundindex |
| bvnumber | BV022783836 |
| callnumber-first | Z - Library Science |
| callnumber-label | Z678 |
| callnumber-raw | Z678.85 |
| callnumber-search | Z678.85 |
| callnumber-sort | Z 3678.85 |
| callnumber-subject | Z - Books and Writing |
| ctrlnum | (OCoLC)144223867 (DE-599)BVBBV022783836 |
| dewey-full | 025.1 |
| dewey-hundreds | 000 - Computer science, information, general works |
| dewey-ones | 025 - Operations of libraries and archives |
| dewey-raw | 025.1 |
| dewey-search | 025.1 |
| dewey-sort | 225.1 |
| dewey-tens | 020 - Library and information sciences |
| discipline | Allgemeines |
| discipline_str_mv | Allgemeines |
| format | Book |
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| institution | BVB |
| isbn | 9780786430369 |
| language | English |
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| spelling | Wilson, Despina Dapias Verfasser aut The measure of library excellence linking the Malcolm Baldrige Criteria and Balanced Scorecard methods to assess service quality Despina Dapias Wilson, Theresa del Tufo, and Anne E.C. Norman Jefferson, NC McFarland 2008 X, 210 S. Ill., graph. Darst. txt rdacontent n rdamedia nc rdacarrier "Written by professionals with practical experience, this volume presents a new approach to performance assessment and improvement through the combined use of Malcolm Baldrige Critieria and the Balanced Scorecard. It walks the reader through the sequential methodology of each theory, explaining the advantages of combining the two and providing guidance regarding their practical implementation"--Provided by publisher. Includes bibliographical references and index Libraries Evaluation Public services (Libraries) Evaluation Library planning Organizational effectiveness Evaluation Organizational change Management Bibliothek (DE-588)4006439-6 gnd rswk-swf Leistungsmessung (DE-588)4167290-2 gnd rswk-swf Bibliothek (DE-588)4006439-6 s Leistungsmessung (DE-588)4167290-2 s DE-604 Del Tufo, Theresa Verfasser aut Norman, Anne E. C. Verfasser aut LoC Fremddatenuebernahme application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=015989294&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Wilson, Despina Dapias Del Tufo, Theresa Norman, Anne E. C. The measure of library excellence linking the Malcolm Baldrige Criteria and Balanced Scorecard methods to assess service quality Libraries Evaluation Public services (Libraries) Evaluation Library planning Organizational effectiveness Evaluation Organizational change Management Bibliothek (DE-588)4006439-6 gnd Leistungsmessung (DE-588)4167290-2 gnd |
| subject_GND | (DE-588)4006439-6 (DE-588)4167290-2 |
| title | The measure of library excellence linking the Malcolm Baldrige Criteria and Balanced Scorecard methods to assess service quality |
| title_auth | The measure of library excellence linking the Malcolm Baldrige Criteria and Balanced Scorecard methods to assess service quality |
| title_exact_search | The measure of library excellence linking the Malcolm Baldrige Criteria and Balanced Scorecard methods to assess service quality |
| title_exact_search_txtP | The measure of library excellence linking the Malcolm Baldrige Criteria and Balanced Scorecard methods to assess service quality |
| title_full | The measure of library excellence linking the Malcolm Baldrige Criteria and Balanced Scorecard methods to assess service quality Despina Dapias Wilson, Theresa del Tufo, and Anne E.C. Norman |
| title_fullStr | The measure of library excellence linking the Malcolm Baldrige Criteria and Balanced Scorecard methods to assess service quality Despina Dapias Wilson, Theresa del Tufo, and Anne E.C. Norman |
| title_full_unstemmed | The measure of library excellence linking the Malcolm Baldrige Criteria and Balanced Scorecard methods to assess service quality Despina Dapias Wilson, Theresa del Tufo, and Anne E.C. Norman |
| title_short | The measure of library excellence |
| title_sort | the measure of library excellence linking the malcolm baldrige criteria and balanced scorecard methods to assess service quality |
| title_sub | linking the Malcolm Baldrige Criteria and Balanced Scorecard methods to assess service quality |
| topic | Libraries Evaluation Public services (Libraries) Evaluation Library planning Organizational effectiveness Evaluation Organizational change Management Bibliothek (DE-588)4006439-6 gnd Leistungsmessung (DE-588)4167290-2 gnd |
| topic_facet | Libraries Evaluation Public services (Libraries) Evaluation Library planning Organizational effectiveness Evaluation Organizational change Management Bibliothek Leistungsmessung |
| url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=015989294&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
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