Wilson, D. D., Del Tufo, T., & Norman, A. E. C. (2008). The measure of library excellence: Linking the Malcolm Baldrige Criteria and Balanced Scorecard methods to assess service quality. McFarland.
Chicago Style (17th ed.) CitationWilson, Despina Dapias, Theresa Del Tufo, and Anne E. C. Norman. The Measure of Library Excellence: Linking the Malcolm Baldrige Criteria and Balanced Scorecard Methods to Assess Service Quality. Jefferson, NC: McFarland, 2008.
MLA (9th ed.) CitationWilson, Despina Dapias, et al. The Measure of Library Excellence: Linking the Malcolm Baldrige Criteria and Balanced Scorecard Methods to Assess Service Quality. McFarland, 2008.
Warning: These citations may not always be 100% accurate.