Measuring quality: performance measurement in libraries
Gespeichert in:
| Hauptverfasser: | , |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
München
Saur
2007
|
| Ausgabe: | 2. rev. ed. |
| Schriftenreihe: | IFLA Publications
127 |
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | 269 S. |
| ISBN: | 9783598220333 |
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| adam_text |
CONTENTS PREFACE 7 1. THE ROLE OF PERFORMANCE INDICATORS IN QUALITY
MANAGEMENT 13 2. INDICATORS OF IMPACT OR OUTCOME 31 3. OVERVIEW OF THE
INDICATORS 39 4. DESCRIPTION OF THE INDICATORS 41 5. LIST OF INDICATORS
43 A. RESOURCES, INFRASTRUCTURE A.I USER AREA PER CAPITA 46 A.2 SEATS
PER CAPITA 51 A.3 OPENING HOURS COMPARED TO DEMAND 54 A.4 EXPENDITURE ON
INFORMATION PROVISION PER CAPITA 60 A.5 AVAILABILITY OF REQUIRED TITLES
64 A.6 PERCENTAGE OF REJECTED SESSIONS 71 A.7 RATIO OF REQUESTS RECEIVED
TO REQUESTS SENT OUT IN INTERLIBRARY LENDING 74 A.8 IMMEDIATE
AVAILABILITY 78 A.9 STAFF PER CAPITA 82 A.10 DIRECT ACCESS FROM THE
HOMEPAGE 88 B. USE B.I MARKET PENETRATION 100 B.2 USER SATISFACTION 105
B.3 LIBRARY VISITS PER CAPITA 112 B.4 SEAT OCCUPANCY RATE 120 B.5 NUMBER
OF CONTENT UNITS DOWNLOADED PER CAPITA 124 B.6 COLLECTION USE (TURNOVER)
128 B.7 PERCENTAGE OF STOCK NOT USED 132 B.8 LOANS PER CAPITA 137 B.9
PERCENTAGE OF LOANS TO EXTERNAL USERS 141 B.10 ATTENDANCES AT TRAINING
LESSONS PER CAPITA 145 B.I 1 REFERENCE QUESTIONS PER CAPITA 150 B.12
ATTENDANCES AT EVENTS PER CAPITA 154 C. EFFICIENCY C.I COST PER USER 158
C.2 COST PER VISIT 164 C.3 COST PER USE 169 5 C.4 RATIO OF ACQUISITIONS
COSTS TO STAFF COSTS 175 C.5 COST PER DOCUMENT PROCESSED 180 C.6 COST
PER DOWNLOAD 184 C.7 ACQUISITION SPEED 189 C.8 MEDIA PROCESSING SPEED
193 C.9 EMPLOYEE PRODUCTIVITY IN MEDIA PROCESSING 199 CIO LENDING SPEED
202 C.LL INTERLIBRARY LOAN SPEED 206 C.12 REFERENCE FILL RATE 213 C.13
SHELVING ACCURACY 226 D. POTENTIALS AND DEVELOPMENT D.I PERCENTAGE OF
ACQUISITIONS EXPENDITURE SPENT ON THE ELECTRONIC COLLECTION 233 D.2
PERCENTAGE OF LIBRARY STAFF PROVIDING AND DEVELOPING ELECTRONIC SERVICES
238 D.3 ATTENDANCES AT TRAINING LESSONS PER STAFF MEMBER 242 D.4
PERCENTAGE OF LIBRARY MEANS RECEIVED BY SPECIAL GRANTS OR INCOME
GENERATION 246 D.5 PERCENTAGE OF INSTITUTIONAL MEANS ALLOCATED TO THE
LIBRARY 250 ANNEX 1: CALCULATING COSTS 255 ANNEX 2: MAIN SOURCES OF THE
INDICATORS 259 SELECTIVE BIBLIOGRAPHY. 263 INDEX TO THE INDICATORS 269
6 PPN: 266880797 TITEL: MEASURING QUALITY : PERFORMANCE MEASUREMENT IN
LIBRARIES / ROSWITA POLL; PETER TE BOEKHORST. - . - MUENCHEN : SAUR, 2007
ISBN: 978-3-598-22033-3GB.CA. EUR 78.00, CA. SFR 134.00, CA. EUR 58.00
(FUER IFLA-MITGLIEDER), CA. SFR 100.00 (FUER IFLA-MITGLIEDER);
3-598-22033-2GB.CA. EUR 78.00, CA. SFR 134.00, CA. EUR 58.00 (FUER
IFLA-MITGLIEDER), CA. SFR 100.00 (FUER IFLA-MITGLIEDER) BIBLIOGRAPHISCHER
DATENSATZ IM SWB-VERBUND |
| adam_txt |
CONTENTS PREFACE 7 1. THE ROLE OF PERFORMANCE INDICATORS IN QUALITY
MANAGEMENT 13 2. INDICATORS OF IMPACT OR OUTCOME 31 3. OVERVIEW OF THE
INDICATORS 39 4. DESCRIPTION OF THE INDICATORS 41 5. LIST OF INDICATORS
43 A. RESOURCES, INFRASTRUCTURE A.I USER AREA PER CAPITA 46 A.2 SEATS
PER CAPITA 51 A.3 OPENING HOURS COMPARED TO DEMAND 54 A.4 EXPENDITURE ON
INFORMATION PROVISION PER CAPITA 60 A.5 AVAILABILITY OF REQUIRED TITLES
64 A.6 PERCENTAGE OF REJECTED SESSIONS 71 A.7 RATIO OF REQUESTS RECEIVED
TO REQUESTS SENT OUT IN INTERLIBRARY LENDING 74 A.8 IMMEDIATE
AVAILABILITY 78 A.9 STAFF PER CAPITA 82 A.10 DIRECT ACCESS FROM THE
HOMEPAGE 88 B. USE B.I MARKET PENETRATION 100 B.2 USER SATISFACTION 105
B.3 LIBRARY VISITS PER CAPITA 112 B.4 SEAT OCCUPANCY RATE 120 B.5 NUMBER
OF CONTENT UNITS DOWNLOADED PER CAPITA 124 B.6 COLLECTION USE (TURNOVER)
128 B.7 PERCENTAGE OF STOCK NOT USED 132 B.8 LOANS PER CAPITA 137 B.9
PERCENTAGE OF LOANS TO EXTERNAL USERS 141 B.10 ATTENDANCES AT TRAINING
LESSONS PER CAPITA 145 B.I 1 REFERENCE QUESTIONS PER CAPITA 150 B.12
ATTENDANCES AT EVENTS PER CAPITA 154 C. EFFICIENCY C.I COST PER USER 158
C.2 COST PER VISIT 164 C.3 COST PER USE 169 5 C.4 RATIO OF ACQUISITIONS
COSTS TO STAFF COSTS 175 C.5 COST PER DOCUMENT PROCESSED 180 C.6 COST
PER DOWNLOAD 184 C.7 ACQUISITION SPEED 189 C.8 MEDIA PROCESSING SPEED
193 C.9 EMPLOYEE PRODUCTIVITY IN MEDIA PROCESSING 199 CIO LENDING SPEED
202 C.LL INTERLIBRARY LOAN SPEED 206 C.12 REFERENCE FILL RATE 213 C.13
SHELVING ACCURACY 226 D. POTENTIALS AND DEVELOPMENT D.I PERCENTAGE OF
ACQUISITIONS EXPENDITURE SPENT ON THE ELECTRONIC COLLECTION 233 D.2
PERCENTAGE OF LIBRARY STAFF PROVIDING AND DEVELOPING ELECTRONIC SERVICES
238 D.3 ATTENDANCES AT TRAINING LESSONS PER STAFF MEMBER 242 D.4
PERCENTAGE OF LIBRARY MEANS RECEIVED BY SPECIAL GRANTS OR INCOME
GENERATION 246 D.5 PERCENTAGE OF INSTITUTIONAL MEANS ALLOCATED TO THE
LIBRARY 250 ANNEX 1: CALCULATING COSTS 255 ANNEX 2: MAIN SOURCES OF THE
INDICATORS 259 SELECTIVE BIBLIOGRAPHY. 263 INDEX TO THE INDICATORS 269
6 PPN: 266880797 TITEL: MEASURING QUALITY : PERFORMANCE MEASUREMENT IN
LIBRARIES / ROSWITA POLL; PETER TE BOEKHORST. - . - MUENCHEN : SAUR, 2007
ISBN: 978-3-598-22033-3GB.CA. EUR 78.00, CA. SFR 134.00, CA. EUR 58.00
(FUER IFLA-MITGLIEDER), CA. SFR 100.00 (FUER IFLA-MITGLIEDER);
3-598-22033-2GB.CA. EUR 78.00, CA. SFR 134.00, CA. EUR 58.00 (FUER
IFLA-MITGLIEDER), CA. SFR 100.00 (FUER IFLA-MITGLIEDER) BIBLIOGRAPHISCHER
DATENSATZ IM SWB-VERBUND |
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| author | Poll, Roswitha 1939- Boekhorst, Peter te 1957- |
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| author_role | aut aut |
| author_sort | Poll, Roswitha 1939- |
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| building | Verbundindex |
| bvnumber | BV022778245 |
| callnumber-first | Z - Library Science |
| callnumber-label | Z675 |
| callnumber-raw | Z675.U5 |
| callnumber-search | Z675.U5 |
| callnumber-sort | Z 3675 U5 |
| callnumber-subject | Z - Books and Writing |
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| classification_tum | INF 100f |
| ctrlnum | (OCoLC)237187725 (DE-599)DNB984732241 |
| dewey-full | 027.7 025.19 |
| dewey-hundreds | 000 - Computer science, information, general works |
| dewey-ones | 027 - General libraries and archives 025 - Operations of libraries and archives |
| dewey-raw | 027.7 025.19 |
| dewey-search | 027.7 025.19 |
| dewey-sort | 227.7 |
| dewey-tens | 020 - Library and information sciences |
| discipline | Allgemeines Bibliotheks- u. Informationswesen Wirtschaftswissenschaften |
| discipline_str_mv | Allgemeines Bibliotheks- u. Informationswesen Wirtschaftswissenschaften |
| edition | 2. rev. ed. |
| format | Book |
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| genre | 1\p (DE-588)4006432-3 Bibliografie gnd-content |
| genre_facet | Bibliografie |
| id | DE-604.BV022778245 |
| illustrated | Not Illustrated |
| index_date | 2024-07-02T18:35:19Z |
| indexdate | 2025-01-28T11:12:27Z |
| institution | BVB |
| isbn | 9783598220333 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-015983785 |
| oclc_num | 237187725 |
| open_access_boolean | |
| owner | DE-384 DE-29 DE-12 DE-19 DE-BY-UBM DE-355 DE-BY-UBR DE-473 DE-BY-UBG DE-20 DE-210 DE-634 DE-11 DE-188 DE-739 DE-703 DE-824 DE-706 DE-Aug4 DE-1046 DE-1047 DE-1102 DE-1028 DE-573 DE-859 DE-860 DE-92 DE-863 DE-BY-FWS DE-862 DE-BY-FWS DE-70 DE-150 DE-155 DE-BY-UBR DE-M100 DE-521 DE-523 DE-898 DE-BY-UBR |
| owner_facet | DE-384 DE-29 DE-12 DE-19 DE-BY-UBM DE-355 DE-BY-UBR DE-473 DE-BY-UBG DE-20 DE-210 DE-634 DE-11 DE-188 DE-739 DE-703 DE-824 DE-706 DE-Aug4 DE-1046 DE-1047 DE-1102 DE-1028 DE-573 DE-859 DE-860 DE-92 DE-863 DE-BY-FWS DE-862 DE-BY-FWS DE-70 DE-150 DE-155 DE-BY-UBR DE-M100 DE-521 DE-523 DE-898 DE-BY-UBR |
| physical | 269 S. |
| publishDate | 2007 |
| publishDateSearch | 2007 |
| publishDateSort | 2007 |
| publisher | Saur |
| record_format | marc |
| series | IFLA Publications |
| series2 | IFLA Publications |
| spelling | Poll, Roswitha 1939- Verfasser (DE-588)108551261 aut Measuring quality performance measurement in libraries Roswita Poll ; Peter te Boekhorst 2. rev. ed. München Saur 2007 269 S. txt rdacontent n rdamedia nc rdacarrier IFLA Publications 127 Bibliotheken gtt Bibliothèques publiques - Évaluation Bibliothèques universitaires - Évaluation Prestatiebeoordeling gtt Academic libraries Evaluation Public libraries Evaluation Wissenschaftliche Bibliothek (DE-588)4066573-2 gnd rswk-swf Qualitätsmanagement (DE-588)4219057-5 gnd rswk-swf Leistungsbeurteilung (DE-588)4139370-3 gnd rswk-swf Bibliothek (DE-588)4006439-6 gnd rswk-swf Evaluation (DE-588)4071034-8 gnd rswk-swf Leistungsmessung (DE-588)4167290-2 gnd rswk-swf Dienstleistung (DE-588)4012178-1 gnd rswk-swf Richtlinie (DE-588)4137814-3 gnd rswk-swf 1\p (DE-588)4006432-3 Bibliografie gnd-content Bibliothek (DE-588)4006439-6 s Leistungsmessung (DE-588)4167290-2 s DE-604 Dienstleistung (DE-588)4012178-1 s Evaluation (DE-588)4071034-8 s Qualitätsmanagement (DE-588)4219057-5 s Richtlinie (DE-588)4137814-3 s Wissenschaftliche Bibliothek (DE-588)4066573-2 s Leistungsbeurteilung (DE-588)4139370-3 s Boekhorst, Peter te 1957- Verfasser (DE-588)108919725X aut IFLA Publications 127 (DE-604)BV021463498 127 SWB Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=015983785&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis 1\p cgwrk 20201028 DE-101 https://d-nb.info/provenance/plan#cgwrk |
| spellingShingle | Poll, Roswitha 1939- Boekhorst, Peter te 1957- Measuring quality performance measurement in libraries IFLA Publications Bibliotheken gtt Bibliothèques publiques - Évaluation Bibliothèques universitaires - Évaluation Prestatiebeoordeling gtt Academic libraries Evaluation Public libraries Evaluation Wissenschaftliche Bibliothek (DE-588)4066573-2 gnd Qualitätsmanagement (DE-588)4219057-5 gnd Leistungsbeurteilung (DE-588)4139370-3 gnd Bibliothek (DE-588)4006439-6 gnd Evaluation (DE-588)4071034-8 gnd Leistungsmessung (DE-588)4167290-2 gnd Dienstleistung (DE-588)4012178-1 gnd Richtlinie (DE-588)4137814-3 gnd |
| subject_GND | (DE-588)4066573-2 (DE-588)4219057-5 (DE-588)4139370-3 (DE-588)4006439-6 (DE-588)4071034-8 (DE-588)4167290-2 (DE-588)4012178-1 (DE-588)4137814-3 (DE-588)4006432-3 |
| title | Measuring quality performance measurement in libraries |
| title_auth | Measuring quality performance measurement in libraries |
| title_exact_search | Measuring quality performance measurement in libraries |
| title_exact_search_txtP | Measuring quality performance measurement in libraries |
| title_full | Measuring quality performance measurement in libraries Roswita Poll ; Peter te Boekhorst |
| title_fullStr | Measuring quality performance measurement in libraries Roswita Poll ; Peter te Boekhorst |
| title_full_unstemmed | Measuring quality performance measurement in libraries Roswita Poll ; Peter te Boekhorst |
| title_short | Measuring quality |
| title_sort | measuring quality performance measurement in libraries |
| title_sub | performance measurement in libraries |
| topic | Bibliotheken gtt Bibliothèques publiques - Évaluation Bibliothèques universitaires - Évaluation Prestatiebeoordeling gtt Academic libraries Evaluation Public libraries Evaluation Wissenschaftliche Bibliothek (DE-588)4066573-2 gnd Qualitätsmanagement (DE-588)4219057-5 gnd Leistungsbeurteilung (DE-588)4139370-3 gnd Bibliothek (DE-588)4006439-6 gnd Evaluation (DE-588)4071034-8 gnd Leistungsmessung (DE-588)4167290-2 gnd Dienstleistung (DE-588)4012178-1 gnd Richtlinie (DE-588)4137814-3 gnd |
| topic_facet | Bibliotheken Bibliothèques publiques - Évaluation Bibliothèques universitaires - Évaluation Prestatiebeoordeling Academic libraries Evaluation Public libraries Evaluation Wissenschaftliche Bibliothek Qualitätsmanagement Leistungsbeurteilung Bibliothek Evaluation Leistungsmessung Dienstleistung Richtlinie Bibliografie |
| url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=015983785&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
| volume_link | (DE-604)BV021463498 |
| work_keys_str_mv | AT pollroswitha measuringqualityperformancemeasurementinlibraries AT boekhorstpeterte measuringqualityperformancemeasurementinlibraries |