Evans, J. R. (2007). Quality & performance excellence: Management, organization, and strategy (5. ed.). Thomson South-Western.
Chicago-Zitierstil (17. Ausg.)Evans, James R. Quality & Performance Excellence: Management, Organization, and Strategy. 5. ed. Mason, Ohio: Thomson South-Western, 2007.
MLA-Zitierstil (9. Ausg.)Evans, James R. Quality & Performance Excellence: Management, Organization, and Strategy. 5. ed. Thomson South-Western, 2007.
Achtung: Diese Zitate sind unter Umständen nicht zu 100% korrekt.