Tourism management dynamics: trends, management and tools
Saved in:
| Other Authors: | |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
Amsterdam [u.a.]
Elsevier
2006
|
| Edition: | 1. Aufl. |
| Series: | Tourism futures
|
| Subjects: | |
| Online Access: | Inhaltsverzeichnis Inhaltsverzeichnis |
| Item Description: | Includes bibliographical references and index |
| Physical Description: | XXIII, 279 S. graph. Darst. 24cm |
| ISBN: | 0750663782 |
Staff View
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| 264 | 1 | |a Amsterdam [u.a.] |b Elsevier |c 2006 | |
| 300 | |a XXIII, 279 S. |b graph. Darst. |c 24cm | ||
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| adam_text | Contents
List of figures viii
List of tables x
List of case studies xi
Editors xii
Contributors xiii
Foreword xix
Preface xxi
Acknowledgements xxii
1 Introduction 1
Carlos Costa and Dimitrios Buhalis
Part One: New Trends 7
2 Demography 9
C Michael Hall
3 Safety and security issues in tourism 19
Dallen J Timothy
4 Crisis management in tourism 2S
Tony S M Tse
5 Climate change and its implications for international tourism 39
David Viner and Sarah Nicholls
6 Monitoring as an approach to sustainable tourism 51
Graham Miller and Louise Twming Ward
7 Media and communications 58
Rok V Klancnik
8 Liberalization and deregulation for tourism: implications for
competition 68
Andreas Papatheodorou
9 New knowledge in tourism research 78
Michael Riley and Edith M Szivas
Part Two: New Management 85
10 Organizations and management in the future 87
Colin Hales
11 Innovation, creativity and competitiveness 97
Peter M Burns
12 Chaos theory and managerial approaches 108
Roslyn A Russell
13 SMEs in tourism 116
Dimitrios Buhalis and Mike Peters
14 The future of work and employment in tourism 130
Tom Baum
15 Managing globalization 137
Frank Go and Erik van t Klooster
16 Resource management: social, cultural, physical environment
and the optimization of impacts 145
David J Telfer andAtsuko Hashimoto
17 Actors, networks and tourism policies 155
Bill Bramwell
18 Collaborative networks and partnerships for integrated
destination management 164
Tazim Jamal and Ute Jamrozy
Part Three: New Tools 173
19 Consumer centric tourism marketing 175
Outi Niininen, Roger March and Dimitrios Buhalis
20 Cross cultural tourism marketing 187
Po Ju Chen and Abraham Pizam
21 Information communication technology revolutionizing tourism 196
Dimitrios Buhalis and Peter O Connor
22 Tourism marketing information system: decision support
for the tourism manager 210
Karl W Wober
23 Forecasting tourism demand using econometric models 219
Gang Li, Haiyan Song and Stephen FWitt
vi
24 Managing economic impacts, tourism satellite accounts
and observatories 229
Antonio Massieu
25 Tourism planning, development and the territory 236
Carlos Costa
Part Four: Conclusion 245
26 Conclusion: tourism management dynamics 247
Carlos Costa and Dimitrios Buhalis
References 253
Index 275
vii
List of Figures
1.1 Tourism futures framework 2
2.1 Population pyramid for Canada 2000 11
2.2 Population pyramids for New Zealand 2000 50 13
2.3 Population pyramids for Italy 2000 50 14
2.4 Population pyramids for South Africa 2000 50 15
2.5 Population pyramid for the United States 2050 16
2.6 Population pyramid for Germany 2050 16
2.7 Population pyramid for China 2050 16
2.8 Population pyramid for India 2050 17
4.1 Disaster risk management process 31
4.2 Risk classification 33
5.1 Observed global air temperature (1856 2003), deviation from
mean (1961 1990) 40
5.2 Projected sea level rise, 1990 2100, under various
climate change scenarios 41
5.3 Qualitative description of IPCC SRES scenarios 44
7.1 International tourist arrivals, 1975 2003 59
7.2 Media formats 62
7.3 Pyramid of tourism communications 63
11.1 Future shape of tourism? 105
13.1 Enterprise growth phases 119
13.2 A model of the entrepreneurship and small business
management process 120
13.3 How to build capability platforms 125
13.4 lastminute.com acquisitions 128
15.1 Tourist destination as a contested space 142
15.2 The 3 gap tourism destination image formation model 142
16.1 Integrating destination resource base towards
optimization of impacts 147
17.1 Examples of potential actor groups related to tourism and
environmental policies in a tourist destination 157
17.2 Hypothetical network of action for and against a
hotel development 161
18.1 Integrated destination management: structures,
processes and principles 165
19.1 From CRM to CCM 177
19.2 The marketing continuum 182
21.1 Wireless technologies convergence 198
21.2 Lines of technological evolution 199
21.3 User centred, participative, ambient intelligence 200
21.4 ICT enabled eTourism trends 203
21.5 IT empowered developments enhancing customer satisfaction 204
21.6 Consumer path to tourism provider and interconnectivity
required in the tourism industry 207
22.1 Types of marketing information systems 213
22.2 The TourMIS homepage (www.tourmis.info) 216
ix
List of Tables
3.1 Major threats to tourist safety and security 20
3.2 Countries on the US Government s Travel Warning List,
September 2004 25
3.3 Current and Proposed Policy Changes in the USA after 9 11 26
5.1 Greenhouse gas concentrations and sources 42
5.2 Summary of projected changes in temperature, rainfall and
key environmental variables (1990 2100) 42
5.3 Summary of climate changes and their anticipated impacts on
major tourism regions over the next 50 100 years 46
7.1 Types of tourism organizations by membership 61
11.1 International tourist arrivals showing percentage change
for selected destinations 99
11.2 Ages and stages of post war tourism (supply demand factors) 100
11.3 Ages of tourism in review (economic and social factors) 102
12.1 Contrasting principles of traditional science and chaos theory 110
13.1 EU definition of SMEs 117
13.2 Basic facts about SMEs and large enterprises in Europe (2000) 117
13.3 Indicators for hotels and similar enterprises, 2001 (in thousands) 119
13.4 Sources of competitive challenges for traditional SMEs in tourism 123
13.5 Strategic advantages of SMTEs 124
13.6 Strategic disadvantages of SMTEs 124
16.1 Management approaches/frameworks on the path to sustainable
development 151
17.1 Some characteristics of policy communities and issue networks 159
19.1 Tourism trends influencing the adoption of CCM 180
21.1 Technology areas requiring further research for
ambient intelligence 201
22.1 Example for a TourMIS report generated on www.tourmis.info 217
23.1 Summary of model selection criteria 223
23.2 Estimates of reduced ADL models 225
23.3 Forecasting accuracy over different forecasting horizons 226
24.1 Advanced countries in adopting the TSA 232
24.2 Availability of basic indicators of tourism activity 1999 2001
(numbers by countries) 233
List of Case Studies
3.1 The World Trade Center, New York City 21
3.2 Foot and Mouth Disease, UK 22
3.3 The 2004 Asian Tsunami 23
4.1 Severe Acute Respiratory Syndrome (SARS) 37
5.1 Southern Spain 47
5.2 The Maldives, Indian Ocean 48
6.1 WTO Indicators for the Sustainable Management of Tourism 54
6.2 Tourism Optimization Management Model (TOMM) and
Samoa Sustainable Tourism Indicator Programme 54
8.1 Liberalization in the Cruise Industry 72
8.2 Collective Dominance in the Tour Operation Sector 77
10.1 Sodexho, France 91
10.2 Southwest Airlines, USA 94
11.1 Destination Innovation through Culture and Religion 101
11.2 Local Tourism Clustering 103
11.3 Low Cost Airline Bans Hold Luggage 105
13.1 Hotel Segas, Loutraki, Greece 127
13.2 lastminute.com: growth of SMEs 127
15.1 Globalizing Amsterdam Tourism 140
16.1 Niagara Falls, Canada Tourism Development 148
16.2 New Zealand, Opportunities for Maori Tourism, Te Puni Kokiri 152
18.1 Palacios, Texas 169
18.2 Hawaii 170
19.1 VirtualTourist.com 185
22.1 TourMIS A Freely Accessible Tourism Marketing
Information System 215
23.1 Forecasting Thai Inbound Tourism Demand 224
23.2 Forecasting Hong Kong Tourist Inflows 227
25.1 The Tourism Policy for the Peneda Geres National Park (Portugal) 242
25.2 The Tourism Policy for the Caramulo Region (Portugal) 243
|
| adam_txt |
Contents
List of figures viii
List of tables x
List of case studies xi
Editors xii
Contributors xiii
Foreword xix
Preface xxi
Acknowledgements xxii
1 Introduction 1
Carlos Costa and Dimitrios Buhalis
Part One: New Trends 7
2 Demography 9
C Michael Hall
3 Safety and security issues in tourism 19
Dallen J Timothy
4 Crisis management in tourism 2S
Tony S M Tse
5 Climate change and its implications for international tourism 39
David Viner and Sarah Nicholls
6 Monitoring as an approach to sustainable tourism 51
Graham Miller and Louise Twming Ward
7 Media and communications 58
Rok V Klancnik
8 Liberalization and deregulation for tourism: implications for
competition 68
Andreas Papatheodorou
9 New knowledge in tourism research 78
Michael Riley and Edith M Szivas
Part Two: New Management 85
10 Organizations and management in the future 87
Colin Hales
11 Innovation, creativity and competitiveness 97
Peter M Burns
12 Chaos theory and managerial approaches 108
Roslyn A Russell
13 SMEs in tourism 116
Dimitrios Buhalis and Mike Peters
14 The future of work and employment in tourism 130
Tom Baum
15 Managing globalization 137
Frank Go and Erik van't Klooster
16 Resource management: social, cultural, physical environment
and the optimization of impacts 145
David J Telfer andAtsuko Hashimoto
17 Actors, networks and tourism policies 155
Bill Bramwell
18 Collaborative networks and partnerships for integrated
destination management 164
Tazim Jamal and Ute Jamrozy
Part Three: New Tools 173
19 Consumer centric tourism marketing 175
Outi Niininen, Roger March and Dimitrios Buhalis
20 Cross cultural tourism marketing 187
Po Ju Chen and Abraham Pizam
21 Information communication technology revolutionizing tourism 196
Dimitrios Buhalis and Peter O'Connor
22 Tourism marketing information system: decision support
for the tourism manager 210
Karl W Wober
23 Forecasting tourism demand using econometric models 219
Gang Li, Haiyan Song and Stephen FWitt
vi
24 Managing economic impacts, tourism satellite accounts
and observatories 229
Antonio Massieu
25 Tourism planning, development and the territory 236
Carlos Costa
Part Four: Conclusion 245
26 Conclusion: tourism management dynamics 247
Carlos Costa and Dimitrios Buhalis
References 253
Index 275
vii
List of Figures
1.1 Tourism futures framework 2
2.1 Population pyramid for Canada 2000 11
2.2 Population pyramids for New Zealand 2000 50 13
2.3 Population pyramids for Italy 2000 50 14
2.4 Population pyramids for South Africa 2000 50 15
2.5 Population pyramid for the United States 2050 16
2.6 Population pyramid for Germany 2050 16
2.7 Population pyramid for China 2050 16
2.8 Population pyramid for India 2050 17
4.1 Disaster risk management process 31
4.2 Risk classification 33
5.1 Observed global air temperature (1856 2003), deviation from
mean (1961 1990) 40
5.2 Projected sea level rise, 1990 2100, under various
climate change scenarios 41
5.3 Qualitative description of IPCC SRES scenarios 44
7.1 International tourist arrivals, 1975 2003 59
7.2 Media formats 62
7.3 Pyramid of tourism communications 63
11.1 Future shape of tourism? 105
13.1 Enterprise growth phases 119
13.2 A model of the entrepreneurship and small business
management process 120
13.3 How to build capability platforms 125
13.4 lastminute.com acquisitions 128
15.1 Tourist destination as a contested space 142
15.2 The 3 gap tourism destination image formation model 142
16.1 Integrating destination resource base towards
optimization of impacts 147
17.1 Examples of potential actor groups related to tourism and
environmental policies in a tourist destination 157
17.2 Hypothetical network of action for and against a
hotel development 161
18.1 Integrated destination management: structures,
processes and principles 165
19.1 From CRM to CCM 177
19.2 The marketing continuum 182
21.1 Wireless technologies convergence 198
21.2 Lines of technological evolution 199
21.3 User centred, participative, ambient intelligence 200
21.4 ICT enabled eTourism trends 203
21.5 IT empowered developments enhancing customer satisfaction 204
21.6 Consumer path to tourism provider and interconnectivity
required in the tourism industry 207
22.1 Types of marketing information systems 213
22.2 The TourMIS homepage (www.tourmis.info) 216
ix
List of Tables
3.1 Major threats to tourist safety and security 20
3.2 Countries on the US Government's Travel Warning List,
September 2004 25
3.3 Current and Proposed Policy Changes in the USA after 9 11 26
5.1 Greenhouse gas concentrations and sources 42
5.2 Summary of projected changes in temperature, rainfall and
key environmental variables (1990 2100) 42
5.3 Summary of climate changes and their anticipated impacts on
major tourism regions over the next 50 100 years 46
7.1 Types of tourism organizations by membership 61
11.1 International tourist arrivals showing percentage change
for selected destinations 99
11.2 Ages and stages of post war tourism (supply demand factors) 100
11.3 Ages of tourism in review (economic and social factors) 102
12.1 Contrasting principles of traditional science and chaos theory 110
13.1 EU definition of SMEs 117
13.2 Basic facts about SMEs and large enterprises in Europe (2000) 117
13.3 Indicators for hotels and similar enterprises, 2001 (in thousands) 119
13.4 Sources of competitive challenges for traditional SMEs in tourism 123
13.5 Strategic advantages of SMTEs 124
13.6 Strategic disadvantages of SMTEs 124
16.1 Management approaches/frameworks on the path to sustainable
development 151
17.1 Some characteristics of policy communities and issue networks 159
19.1 Tourism trends influencing the adoption of CCM 180
21.1 Technology areas requiring further research for
ambient intelligence 201
22.1 Example for a TourMIS report generated on www.tourmis.info 217
23.1 Summary of model selection criteria 223
23.2 Estimates of reduced ADL models 225
23.3 Forecasting accuracy over different forecasting horizons 226
24.1 Advanced countries in adopting the TSA 232
24.2 Availability of basic indicators of tourism activity 1999 2001
(numbers by countries) 233
List of Case Studies
3.1 The World Trade Center, New York City 21
3.2 Foot and Mouth Disease, UK 22
3.3 The 2004 Asian Tsunami 23
4.1 Severe Acute Respiratory Syndrome (SARS) 37
5.1 Southern Spain 47
5.2 The Maldives, Indian Ocean 48
6.1 WTO Indicators for the Sustainable Management of Tourism 54
6.2 Tourism Optimization Management Model (TOMM) and
Samoa Sustainable Tourism Indicator Programme 54
8.1 Liberalization in the Cruise Industry 72
8.2 Collective Dominance in the Tour Operation Sector 77
10.1 Sodexho, France 91
10.2 Southwest Airlines, USA 94
11.1 Destination Innovation through Culture and Religion 101
11.2 Local Tourism Clustering 103
11.3 Low Cost Airline'Bans'Hold Luggage 105
13.1 Hotel Segas, Loutraki, Greece 127
13.2 lastminute.com: growth of SMEs 127
15.1 Globalizing Amsterdam Tourism 140
16.1 Niagara Falls, Canada Tourism Development 148
16.2 New Zealand, Opportunities for Maori Tourism, Te Puni Kokiri 152
18.1 Palacios, Texas 169
18.2 Hawaii 170
19.1 VirtualTourist.com 185
22.1 TourMIS A Freely Accessible Tourism Marketing
Information System 215
23.1 Forecasting Thai Inbound Tourism Demand 224
23.2 Forecasting Hong Kong Tourist Inflows 227
25.1 The Tourism Policy for the Peneda Geres National Park (Portugal) 242
25.2 The Tourism Policy for the Caramulo Region (Portugal) 243 |
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| discipline_str_mv | Wirtschaftswissenschaften Geographie |
| edition | 1. Aufl. |
| format | Book |
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| genre | (DE-588)4143413-4 Aufsatzsammlung gnd-content |
| genre_facet | Aufsatzsammlung |
| id | DE-604.BV022307639 |
| illustrated | Illustrated |
| index_date | 2024-07-02T16:57:19Z |
| indexdate | 2024-07-09T20:54:39Z |
| institution | BVB |
| isbn | 0750663782 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-015517510 |
| oclc_num | 61895452 |
| open_access_boolean | |
| owner | DE-859 DE-824 |
| owner_facet | DE-859 DE-824 |
| physical | XXIII, 279 S. graph. Darst. 24cm |
| publishDate | 2006 |
| publishDateSearch | 2006 |
| publishDateSort | 2006 |
| publisher | Elsevier |
| record_format | marc |
| series2 | Tourism futures |
| spelling | Tourism management dynamics trends, management and tools ed. by Dimitrios Buhalis ... 1. Aufl. Amsterdam [u.a.] Elsevier 2006 XXIII, 279 S. graph. Darst. 24cm txt rdacontent n rdamedia nc rdacarrier Tourism futures Includes bibliographical references and index Administração turística larpcal Gestion touristique rasuqam Planejamento turístico larpcal Promotion touristique rasuqam Tourisme Tourisme - Gestion Tourisme - Prévision Tourisme durable rasuqam Tourisme rasuqam Turismo larpcal Tourism Tourism Forecasting Tourism Management Tourismus (DE-588)4018406-7 gnd rswk-swf Management (DE-588)4037278-9 gnd rswk-swf (DE-588)4143413-4 Aufsatzsammlung gnd-content Tourismus (DE-588)4018406-7 s Management (DE-588)4037278-9 s DE-604 Buhalis, Dimitrios 1967- (DE-588)152896538 edt http://digitool.hbz-nrw.de:1801/webclient/DeliveryManager?application=DIGITOOL-3&owner=resourcediscovery&custom_att_2=simple_viewer&user=GUEST&pid=1613113 Tourism management dynamics Inhaltsverzeichnis HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=015517510&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Tourism management dynamics trends, management and tools Administração turística larpcal Gestion touristique rasuqam Planejamento turístico larpcal Promotion touristique rasuqam Tourisme Tourisme - Gestion Tourisme - Prévision Tourisme durable rasuqam Tourisme rasuqam Turismo larpcal Tourism Tourism Forecasting Tourism Management Tourismus (DE-588)4018406-7 gnd Management (DE-588)4037278-9 gnd |
| subject_GND | (DE-588)4018406-7 (DE-588)4037278-9 (DE-588)4143413-4 |
| title | Tourism management dynamics trends, management and tools |
| title_auth | Tourism management dynamics trends, management and tools |
| title_exact_search | Tourism management dynamics trends, management and tools |
| title_exact_search_txtP | Tourism management dynamics trends, management and tools |
| title_full | Tourism management dynamics trends, management and tools ed. by Dimitrios Buhalis ... |
| title_fullStr | Tourism management dynamics trends, management and tools ed. by Dimitrios Buhalis ... |
| title_full_unstemmed | Tourism management dynamics trends, management and tools ed. by Dimitrios Buhalis ... |
| title_short | Tourism management dynamics |
| title_sort | tourism management dynamics trends management and tools |
| title_sub | trends, management and tools |
| topic | Administração turística larpcal Gestion touristique rasuqam Planejamento turístico larpcal Promotion touristique rasuqam Tourisme Tourisme - Gestion Tourisme - Prévision Tourisme durable rasuqam Tourisme rasuqam Turismo larpcal Tourism Tourism Forecasting Tourism Management Tourismus (DE-588)4018406-7 gnd Management (DE-588)4037278-9 gnd |
| topic_facet | Administração turística Gestion touristique Planejamento turístico Promotion touristique Tourisme Tourisme - Gestion Tourisme - Prévision Tourisme durable Turismo Tourism Tourism Forecasting Tourism Management Tourismus Management Aufsatzsammlung |
| url | http://digitool.hbz-nrw.de:1801/webclient/DeliveryManager?application=DIGITOOL-3&owner=resourcediscovery&custom_att_2=simple_viewer&user=GUEST&pid=1613113 http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=015517510&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
| work_keys_str_mv | AT buhalisdimitrios tourismmanagementdynamicstrendsmanagementandtools |
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