The corporate culture handbook: how to plan , implement and measure a successful culture change programme
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| Main Author: | |
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| Format: | Book |
| Language: | English |
| Published: |
Dublin
Liffey Pr.
2006
|
| Subjects: | |
| Online Access: | Inhaltsverzeichnis |
| Physical Description: | XXVII, 376 S. |
| ISBN: | 9781905785292 1904148972 |
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| adam_text | Titel: The corporate culture handbook
Autor: O Donovan, Gabrielle
Jahr: 2006
Contents
list of Figures..............................................................................viii
Glossary of Terms..........................................................................x
About the Author..........................................................................xii
Acknowledgements.....................................................................xiii
Preface.........................................................................................xv
Part 1: Practice into Theory
1 HSBC and the New Millennium..............................3
1.1 Background..............................................................3
1.2 Culture Change Programme Overview....................9
1.3 Outcomes and Results for HSBC.............................24
1.4 Chapter Summary..................................................31
2 Corporate Culture Defined..................................33
2.1 A Historical Perspective.........................................33
2.2 A Paradigm Shift.....................................................45
2.4 Chapter Summary...................................................79
3 The Business Case............................................. 83
3.1 The Case FOR Corporate Culture
Management...........................................................83
3.2 The Case AGAINST Corporate Culture
Management...........................................................95
3.3 Chapter Summary...*.,,..,....,..............................? 89
VI
The Corporate Culture Handbook
Culture Myths Exploded....................................103
4.1 Culture Myths Exploded......................................103
4.2 Chapter Summary................................................107
Part 2: Theory into Practice
Back to the Drawing Board.................................Ill
5.1 The Five Basic Questions......................................112
5.2 Conducting a Culture Assessment.......................118
5.3 Gather Cornmitment in the Corridors
of Power,..............................................................150
5.4 Chapter Summary................................................154
Form the Strategic Management Team................ 159
6.1 Culture Management versus Culture Change...... 159
6.2 Strategic Management......................................... 161
6.3 Identify Change Agents........................................ 167
6.4 Chapter Summary................................................170
Create Programme Vision and Define Strategy......173
7.1 Strategic Vision and Planning...............................173
7.2 Winning Strategies...............................................194
7.3 Chapter Summary...............................................204
Organise the Workforce....................................205
8.1 Key Roles: Phase One...........................................205
8.2 Other New Roles: Phase Two................................211
8.3 Strategic Partners to the Change Effort................218
8.4 Chapter Summary................................................219
Design Core Programme and Embedding
Mechanisms....................................................221
9.1 The Core Programme...........................................224
9.2 Support Activities and Embedding
Mechanisms................,..........,.............................253
9.3 The Setting..............................., .. 257
9.4 The Implementation Plans....................................259
9.5 Chapter Summary .,??.,??.,.........??..,.,................ 260
Contents vii
10 Communicate Vision and Programme Roll-Out.....263
10.1 Communication Channel Analysis........................263
10.2 Communicate the Vision.......................................269
10.3 Core Programme Roll-Out....................................273
10.4 Control of Communications..................................278
10.5 Chapter Summary.................................................278
11 Manage the Human Landscape...........................281
11.1 Champions, Laggards and Resistors....................281
11.2 Support the Cast...................................................284
11.3 Overcoming Resistance to Change......................290
11.4 Chapter Summary.................................................293
12 Maintain Momentum and Solidify Ground Made....295
12.1 Build Momentum: Phase One................................295
12.2 Fan the Flames: Phase Two...................................300
12.3 Solidify Ground Made........................................... 306
12.4 Chapter Summary.................................................306
13 Measure Results and Plan for the Future...............309
13.1 Consider the Big Picture ...................................309
13.2 Measurement Baseline and Approaches..............315
13.3 The Ten-Step Measurement Process..................... 336
13.4 Plan for the Future................................................337
13.5 Chapter Summary.................................................339
Appendix 1 Together We Win! A Closer Look.......................341
Appendix 2 Corporate Culture Measurement Tools and
Techniques.........................................................351
Appendix 3 Characteristics of a Shades-of-Grey Culture......353
Appendix 4 Characteristics of a Black-and-white Culture ....356
Appendix 5 Tracking My Decision Making Process...............359
Appendix 6 Making Ethical Decisions....................................360
Appendix 7 Operations Newsletter........................................363
Appendix 8 Hard and Soft Data..............................................365
Appendix 9 Measurement at all Levels Chart.......................,367
Bibliography.......................,.?...................................................368
List of Figures
Figure 1 Culture Change ? From Vision to Reality........liariv
Figure 2 TWW! Project and Activities Map........................H
Figure 3 TWW! Core Programme Design........................¦¦ I3
Figure 4 Rites, Rituals and Ceremonies.............................34
Figure 6 Culture Stabilises ? and Invigorates!.................. 47
Figure 6 The Backbone of Corporate Cultures...................SO
Figure 7 The Levels of Culture...........................................69
Figure 8 The Domino Effect................................................^
Figure 9 A Toxic Domino Effect..........................................89
Figure 10 The Dynamic Comfort Zone.................................96
Figure II Company Value Statements...............................113
Figure 12 Internal Forces for Change................................115
Figure 13 The SWOT Matrix...............................................11 ?
Figure 14 Culture Gap Analysis.........................................122
Figure 15 Prevailing Culture vs Espoused Culture:
A Strategic View......,......................................... 123
Figure 16 Characteristics of a Healthy Culture..................125
Figure 17 Embrace Change through Balance....................133
Figure 18 Organisational Balance...................................... 135
Figure 19 The Stakeholder Management Matrix,...............153
Figure 20 The Strategic Management Team.......................161
Figure 21 Diversity in Thinking and Creativity..................167
Figure 22 Characteristics of a Learning Culture................176
Figure 23 Examples of Core Principles and Values........... 182
List of Figures ix
Figure 24 Matching Value to Business Needs.....................184
Figure 25 Blueprint Design Template.................................185
Figure 26 Detail from Stakeholder Communications
Plan....................................................................190
Figure 27 Experiential Learning vs Traditional
Learning.............................................................198
Figure 28 Kolb s Experiential Learning Cycle...................198
Figure 29 Raise Awareness ? Transfer Learning...............199
Figure 30 Approaches to Influencing People.....................200
Figure 31 The Culture Change Cycle ...............................222
Figure 32 Comparing Methodologies on the
Ethics Front........................................................229
Figure 33 One Step at a Time.............................................238
Figure 34 Interdependent Team Learning:
Design and Work Process..................................240
Figure 35 Module Resource List.........................................243
Figure 36 Team Behavioural Outcomes..............................245
Figure 37 Team Self-Assessment........................................246
Figure 38 Team Action Plan................................................250
Figure 39 Communication Channel Analysis ? Usage ...... 264
Figure 40 TWW! Phase 2 Module 1 Roll Out
Communications Plan for Workforce.......,.........274
Figure 41 Responses to Change.........................................282
Figure 42 When Change is Good News.............................288
Figure 43 When Change is Bad News................................290
Figure 44 Methods for Dealing with
Resistance to Change.........................................292
Figure 45 Culture Change Programme:
Baseline Measurement.......................................316
Figure 46 Key Measures of Progress.............................,.,..331
Figure 47 Key Measures of Success....................................332
Figure 48 Sample Approaches: Measurement
at all Levels........................................................335
|
| adam_txt |
Titel: The corporate culture handbook
Autor: O'Donovan, Gabrielle
Jahr: 2006
Contents
list of Figures.viii
Glossary of Terms.x
About the Author.xii
Acknowledgements.xiii
Preface.xv
Part 1: Practice into Theory
1 HSBC and the New Millennium.3
1.1 Background.3
1.2 Culture Change Programme Overview.9
1.3 Outcomes and Results for HSBC.24
1.4 Chapter Summary.31
2 Corporate Culture Defined.33
2.1 A Historical Perspective.33
2.2 A Paradigm Shift.45
2.4 Chapter Summary.79
3 The Business Case. 83
3.1 The Case FOR Corporate Culture
Management.83
3.2 The Case AGAINST Corporate Culture
Management.95
3.3 Chapter Summary.*.,,.,.,.? 89
VI
The Corporate Culture Handbook
Culture Myths Exploded.103
4.1 Culture Myths Exploded.103
4.2 Chapter Summary.107
Part 2: Theory into Practice
Back to the Drawing Board.Ill
5.1 The Five Basic Questions.112
5.2 Conducting a Culture Assessment.118
5.3 Gather Cornmitment in the Corridors
of Power,.150
5.4 Chapter Summary.154
Form the Strategic Management Team. 159
6.1 Culture Management versus Culture Change. 159
6.2 Strategic Management. 161
6.3 Identify Change Agents. 167
6.4 Chapter Summary.170
Create Programme Vision and Define Strategy.173
7.1 Strategic Vision and Planning.173
7.2 Winning Strategies.194
7.3 Chapter Summary.204
Organise the Workforce.205
8.1 Key Roles: Phase One.205
8.2 Other New Roles: Phase Two.211
8.3 Strategic Partners to the Change Effort.218
8.4 Chapter Summary.219
Design Core Programme and Embedding
Mechanisms.221
9.1 The Core Programme.224
9.2 Support Activities and Embedding
Mechanisms.,.,.253
9.3 The Setting., . 257
9.4 The Implementation Plans.259
9.5 Chapter Summary .,??.,??.,.??.,.,. 260
Contents vii
10 Communicate Vision and Programme Roll-Out.263
10.1 Communication Channel Analysis.263
10.2 Communicate the Vision.269
10.3 Core Programme Roll-Out.273
10.4 Control of Communications.278
10.5 Chapter Summary.278
11 Manage the Human Landscape.281
11.1 Champions, Laggards and Resistors.281
11.2 Support the Cast.284
11.3 Overcoming Resistance to Change.290
11.4 Chapter Summary.293
12 Maintain Momentum and Solidify Ground Made.295
12.1 Build Momentum: Phase One.295
12.2 Fan the Flames: Phase Two.300
12.3 Solidify Ground Made. 306
12.4 Chapter Summary.306
13 Measure Results and Plan for the Future.309
13.1 Consider the "Big Picture".309
13.2 Measurement Baseline and Approaches.315
13.3 The Ten-Step Measurement Process. 336
13.4 Plan for the Future.337
13.5 Chapter Summary.339
Appendix 1 Together We Win! A Closer Look.341
Appendix 2 Corporate Culture Measurement Tools and
Techniques.351
Appendix 3 Characteristics of a Shades-of-Grey Culture.353
Appendix 4 Characteristics of a Black-and-white Culture .356
Appendix 5 Tracking My Decision Making Process.359
Appendix 6 Making Ethical Decisions.360
Appendix 7 Operations Newsletter.363
Appendix 8 Hard and Soft Data.365
Appendix 9 Measurement at all Levels Chart.,367
Bibliography.,.?.368
List of Figures
Figure 1 Culture Change ? From Vision to Reality.liariv
Figure 2 TWW! Project and Activities Map.H
Figure 3 TWW! Core Programme Design.¦¦ I3
Figure 4 Rites, Rituals and Ceremonies.34
Figure 6 Culture Stabilises ? and Invigorates!. 47
Figure 6 The Backbone of Corporate Cultures.SO
Figure 7 The Levels of Culture.69
Figure 8 The Domino Effect.^
Figure 9 A Toxic Domino Effect.89
Figure 10 The Dynamic Comfort Zone.96
Figure II Company Value Statements.113
Figure 12 Internal Forces for Change.115
Figure 13 The SWOT Matrix.11"?
Figure 14 Culture Gap Analysis.122
Figure 15 Prevailing Culture vs Espoused Culture:
A Strategic View.,. 123
Figure 16 Characteristics of a Healthy Culture.125
Figure 17 Embrace Change through Balance.133
Figure 18 Organisational Balance. 135
Figure 19 The Stakeholder Management Matrix,.153
Figure 20 The Strategic Management Team.161
Figure 21 Diversity in Thinking and Creativity.167
Figure 22 Characteristics of a Learning Culture.176
Figure 23 Examples of Core Principles and Values. 182
List of Figures ix
Figure 24 Matching Value to Business Needs.184
Figure 25 Blueprint Design Template.185
Figure 26 Detail from Stakeholder Communications
Plan.190
Figure 27 Experiential Learning vs Traditional
Learning.198
Figure 28 Kolb's Experiential Learning Cycle.198
Figure 29 Raise Awareness ? Transfer Learning.199
Figure 30 Approaches to Influencing People.200
Figure 31 The Culture Change Cycle .222
Figure 32 Comparing Methodologies on the
Ethics Front.229
Figure 33 One Step at a Time.238
Figure 34 Interdependent Team Learning:
Design and Work Process.240
Figure 35 Module Resource List.243
Figure 36 Team Behavioural Outcomes.245
Figure 37 Team Self-Assessment.246
Figure 38 Team Action Plan.250
Figure 39 Communication Channel Analysis ? Usage . 264
Figure 40 TWW! Phase 2 Module 1 Roll Out
Communications Plan for Workforce.,.274
Figure 41 Responses to Change.282
Figure 42 When Change is Good News.288
Figure 43 When Change is Bad News.290
Figure 44 Methods for Dealing with
Resistance to Change.292
Figure 45 Culture Change Programme:
Baseline Measurement.316
Figure 46 Key Measures of Progress.,.,.331
Figure 47 Key Measures of Success.332
Figure 48 Sample Approaches: Measurement
at all Levels.335 |
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| spelling | O'Donovan, Gabrielle Verfasser (DE-588)1145072615 aut The corporate culture handbook how to plan , implement and measure a successful culture change programme Dublin Liffey Pr. 2006 XXVII, 376 S. txt rdacontent n rdamedia nc rdacarrier Corporate culture Organizational change Organisationswandel (DE-588)4075693-2 gnd rswk-swf Unternehmenskultur (DE-588)4131484-0 gnd rswk-swf Unternehmenskultur (DE-588)4131484-0 s Organisationswandel (DE-588)4075693-2 s DE-604 HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=015212569&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | O'Donovan, Gabrielle The corporate culture handbook how to plan , implement and measure a successful culture change programme Corporate culture Organizational change Organisationswandel (DE-588)4075693-2 gnd Unternehmenskultur (DE-588)4131484-0 gnd |
| subject_GND | (DE-588)4075693-2 (DE-588)4131484-0 |
| title | The corporate culture handbook how to plan , implement and measure a successful culture change programme |
| title_auth | The corporate culture handbook how to plan , implement and measure a successful culture change programme |
| title_exact_search | The corporate culture handbook how to plan , implement and measure a successful culture change programme |
| title_exact_search_txtP | The corporate culture handbook how to plan , implement and measure a successful culture change programme |
| title_full | The corporate culture handbook how to plan , implement and measure a successful culture change programme |
| title_fullStr | The corporate culture handbook how to plan , implement and measure a successful culture change programme |
| title_full_unstemmed | The corporate culture handbook how to plan , implement and measure a successful culture change programme |
| title_short | The corporate culture handbook |
| title_sort | the corporate culture handbook how to plan implement and measure a successful culture change programme |
| title_sub | how to plan , implement and measure a successful culture change programme |
| topic | Corporate culture Organizational change Organisationswandel (DE-588)4075693-2 gnd Unternehmenskultur (DE-588)4131484-0 gnd |
| topic_facet | Corporate culture Organizational change Organisationswandel Unternehmenskultur |
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