How to measure training results: a practical guide to tracking the six key indicators
Saved in:
| Main Authors: | , |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
New York [u.a.]
MacGraw-Hill
2002
|
| Subjects: | |
| Online Access: | Inhaltsverzeichnis |
| Physical Description: | XV, 284 S. graph. Darst. |
| ISBN: | 0071387927 9780071387927 |
Staff View
MARC
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| 245 | 1 | 0 | |a How to measure training results |b a practical guide to tracking the six key indicators |
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| adam_text | Contents
Acknowledgments ix
Introduction xi
Chapter 1
The Need for and Benefits of Measurement and Evaluation of
Training Outcomes 1
Why Measurement and Evaluation Are Necessary 1
A Framework for Evaluation with Six Types of Measures 3
Case Illustration: Utility Services Company 12
Setting Evaluation Targets 18
Creating A Results Based Training Culture 20
Chapter 2
The ROI Model and Process 23
Overview of the ROI Model and Process 23
Defining the Return on Investment and Benefit
Cost Ratio 26
Deciding Which of the Five Levels is Right for Your
Training Evaluation 29
Chapter 3
Step 1. Develop Training Objectives: The Basis
for Measurement 35
How Specific Objectives at Each Level Contribute to
Return on Investment 35
Linking Training Objectives to Organizational Objectives 36
Developing Objectives at Each Level for Training Solutions 38
Case Illustration: Reliance Insurance Company 44
Chapter 4
Step 2. Develop Evaluation Plans and
Baseline Data 51
Overview of Developing Evaluation Plans 51
Types of Measures 52
Clarifying the Purpose of Your Evaluation Initiative 53
Approaches to Collecting Baseline Data 58
Key Factors to Consider When Developing an Evaluation
Strategy 59
Developing Evaluation Plans and Strategy 62
Chapter 5
Step 3. Collect Data During Training (Levels 1 and 2) 73
Level 1: Measuring Reaction and Satisfaction 74
Methods of Level 1 Data Collection 75
Level 1 Target Areas—Standard Form 76
Level 2: Measuring Learning 90
Measuring Learning with Less Structured Activities 11
Chapter 6
Step 4. Collect Data After Training (Levels 3 and 4) 123
The Best Methods of Collecting Follow Up Data 123
Finding the Most Reliable Data Sources 146
Questions to Ask in Any Type of Follow Up Evaluation 148
Improving Response Rates to Questionnaires 149
Getting Started with Data Collection 151
Chapter 7
Step 5. Isolate the Effects of Training 153
Case Illustration: First Bank 153
Identifying Other Factors: A First Step 155
The Best Strategies to Isolate the Effects of Training 158
Deciding Which Strategies to Use 171
; Chapter 8
Step 6. Convert Data to Monetary Values 177
Sorting Out Hard and Soft Data 177
The Best Strategies for Converting Data to Monetary
Values 181
Deciding Which Strategy to Use to Convert Data 190
Addressing Credibility Issues 192
Making Adjustments to the Data 193
Converting a Unit of Value 193
Asking the Right Questions About Converting
Hard and Soft Data 195
Chapter 9
Step 7. Identify the Costs of Training 199
Identifying the Costs of Training 199
The Importance of Costs in Determining ROI 199
Disclosing All Costs 200
Identifying Fully Loaded Costs 202
Presenting Costs without Presenting Benefits 202
Recommended Categories for Costs 203
Cost Accumulation and Estimation 209
Cost Classification Matrix 209
Cost Accumulation 210
Cost Estimation 212
Chapter 10
Step 8. Calculate the Return on Investment (Level 5) 217
Calculating the Benefit Cost Ratio and the Return on
Investment 217
Ten Guiding Principles 218
The Potential Magnitude of an ROI for a Target
Population 218
A Rational Approach to ROI—Keeping it Simple 218
ROI Comparisons 221
Chapter 11
Step 9. Identify Intangible Benefits 223
Why Intangible Benefits are Important 223
Identifying Common Intangible Variables 224
Sources for Intangible Benefits 226
A Final Word on Intangible Benefits 227
Chapter 12
Step 10. Generate an Impact Study 229
The Need to Identify Organizational Impact 229
Monitoring Progress 230
Focusing on Contribution, Not Justification 231
Communicating Results 231
Addressing the Needs of Target Audiences 232
Developing the Evaluation Report 232
Developing the Impact Study 233
Presenting a Balance of Financial and Nonfinancial Data 237
Giving Others Due Credit 242
Chapter 13
Fast and Easy Approaches to Measuring Training Outcomes 245
Cost Saving Approaches to ROI 245
Three Quick Ways to Discover What Happened,
Why, and What the Result is Worth 247
A Time Saving Worksheet 248
Chapter 14
Gaining Management Support and Implementing the Process 251
Organizational Politics and Decisions 251
How to Get Management Support for Evaluation of
Training Outcomes 252
Avoiding the Misuse of Measurement 256
Implementation 258
Index 273
|
| adam_txt |
Contents
Acknowledgments ix
Introduction xi
Chapter 1
The Need for and Benefits of Measurement and Evaluation of
Training Outcomes 1
Why Measurement and Evaluation Are Necessary 1
A Framework for Evaluation with Six Types of Measures 3
Case Illustration: Utility Services Company 12
Setting Evaluation Targets 18
Creating A Results Based Training Culture 20
Chapter 2
The ROI Model and Process 23
Overview of the ROI Model and Process 23
Defining the Return on Investment and Benefit
Cost Ratio 26
Deciding Which of the Five Levels is Right for Your
Training Evaluation 29
Chapter 3
Step 1. Develop Training Objectives: The Basis
for Measurement 35
How Specific Objectives at Each Level Contribute to
Return on Investment 35
Linking Training Objectives to Organizational Objectives 36
Developing Objectives at Each Level for Training Solutions 38
Case Illustration: Reliance Insurance Company 44
Chapter 4
Step 2. Develop Evaluation Plans and
Baseline Data 51
Overview of Developing Evaluation Plans 51
Types of Measures 52
Clarifying the Purpose of Your Evaluation Initiative 53
Approaches to Collecting Baseline Data 58
Key Factors to Consider When Developing an Evaluation
Strategy 59
Developing Evaluation Plans and Strategy 62
Chapter 5
Step 3. Collect Data During Training (Levels 1 and 2) 73
Level 1: Measuring Reaction and Satisfaction 74
Methods of Level 1 Data Collection 75
Level 1 Target Areas—Standard Form 76
Level 2: Measuring Learning 90
Measuring Learning with Less Structured Activities 11
Chapter 6
Step 4. Collect Data After Training (Levels 3 and 4) 123
The Best Methods of Collecting Follow Up Data 123
Finding the Most Reliable Data Sources 146
Questions to Ask in Any Type of Follow Up Evaluation 148
Improving Response Rates to Questionnaires 149
Getting Started with Data Collection 151
Chapter 7
Step 5. Isolate the Effects of Training 153
Case Illustration: First Bank 153
Identifying Other Factors: A First Step 155
The Best Strategies to Isolate the Effects of Training 158
Deciding Which Strategies to Use 171
; Chapter 8
Step 6. Convert Data to Monetary Values 177
Sorting Out Hard and Soft Data 177
The Best Strategies for Converting Data to Monetary
Values 181
Deciding Which Strategy to Use to Convert Data 190
Addressing Credibility Issues 192
Making Adjustments to the Data 193
Converting a Unit of Value 193
Asking the Right Questions About Converting
Hard and Soft Data 195
Chapter 9
Step 7. Identify the Costs of Training 199
Identifying the Costs of Training 199
The Importance of Costs in Determining ROI 199
Disclosing All Costs 200
Identifying Fully Loaded Costs 202
Presenting Costs without Presenting Benefits 202
Recommended Categories for Costs 203
Cost Accumulation and Estimation 209
Cost Classification Matrix 209
Cost Accumulation 210
Cost Estimation 212
Chapter 10
Step 8. Calculate the Return on Investment (Level 5) 217
Calculating the Benefit Cost Ratio and the Return on
Investment 217
Ten Guiding Principles 218
The Potential Magnitude of an ROI for a Target
Population 218
A Rational Approach to ROI—Keeping it Simple 218
ROI Comparisons 221
Chapter 11
Step 9. Identify Intangible Benefits 223
Why Intangible Benefits are Important 223
Identifying Common Intangible Variables 224
Sources for Intangible Benefits 226
A Final Word on Intangible Benefits 227
Chapter 12
Step 10. Generate an Impact Study 229
The Need to Identify Organizational Impact 229
Monitoring Progress 230
Focusing on Contribution, Not Justification 231
Communicating Results 231
Addressing the Needs of Target Audiences 232
Developing the Evaluation Report 232
Developing the Impact Study 233
Presenting a Balance of Financial and Nonfinancial Data 237
Giving Others Due Credit 242
Chapter 13
Fast and Easy Approaches to Measuring Training Outcomes 245
Cost Saving Approaches to ROI 245
Three Quick Ways to Discover What Happened,
Why, and What the Result is Worth 247
A Time Saving Worksheet 248
Chapter 14
Gaining Management Support and Implementing the Process 251
Organizational Politics and Decisions 251
How to Get Management Support for Evaluation of
Training Outcomes 252
Avoiding the Misuse of Measurement 256
Implementation 258
Index 273 |
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| spelling | Phillips, Jack J. 1945- Verfasser (DE-588)136127509 aut How to measure training results a practical guide to tracking the six key indicators New York [u.a.] MacGraw-Hill 2002 XV, 284 S. graph. Darst. txt rdacontent n rdamedia nc rdacarrier Employees Training of Evaluation Rate of return Personalentwicklung (DE-588)4121465-1 gnd rswk-swf Betriebliche Fortbildung (DE-588)4069377-6 gnd rswk-swf Betriebliche Fortbildung (DE-588)4069377-6 s DE-604 Personalentwicklung (DE-588)4121465-1 s Stone, Ron Drew Verfasser aut HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=015183181&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Phillips, Jack J. 1945- Stone, Ron Drew How to measure training results a practical guide to tracking the six key indicators Employees Training of Evaluation Rate of return Personalentwicklung (DE-588)4121465-1 gnd Betriebliche Fortbildung (DE-588)4069377-6 gnd |
| subject_GND | (DE-588)4121465-1 (DE-588)4069377-6 |
| title | How to measure training results a practical guide to tracking the six key indicators |
| title_auth | How to measure training results a practical guide to tracking the six key indicators |
| title_exact_search | How to measure training results a practical guide to tracking the six key indicators |
| title_exact_search_txtP | How to measure training results a practical guide to tracking the six key indicators |
| title_full | How to measure training results a practical guide to tracking the six key indicators |
| title_fullStr | How to measure training results a practical guide to tracking the six key indicators |
| title_full_unstemmed | How to measure training results a practical guide to tracking the six key indicators |
| title_short | How to measure training results |
| title_sort | how to measure training results a practical guide to tracking the six key indicators |
| title_sub | a practical guide to tracking the six key indicators |
| topic | Employees Training of Evaluation Rate of return Personalentwicklung (DE-588)4121465-1 gnd Betriebliche Fortbildung (DE-588)4069377-6 gnd |
| topic_facet | Employees Training of Evaluation Rate of return Personalentwicklung Betriebliche Fortbildung |
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