APA-Zitierstil (7. Ausg.)

Goodman, G. S. (2000). Monitoring, measuring, and managing customer service (1. ed., 1. print.). Jossey-Bass.

Chicago-Zitierstil (17. Ausg.)

Goodman, Gary S. Monitoring, Measuring, and Managing Customer Service. 1. ed., 1. print. San Francisco: Jossey-Bass, 2000.

MLA-Zitierstil (9. Ausg.)

Goodman, Gary S. Monitoring, Measuring, and Managing Customer Service. 1. ed., 1. print. Jossey-Bass, 2000.