Workloads: measurement and management
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
Aldershot [u.a.]
Avebury
1995
|
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | Literaturverz. S. 126 - 130 |
| Beschreibung: | XIII, 130 S. |
| ISBN: | 1856288722 |
Internformat
MARC
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Datensatz im Suchindex
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|---|---|
| adam_text | Contents
List of tables ix
Acknowledgements x
The author xi
INTRODUCTION 1
Definitions 2
Workload 2
Workload measurement 3
Workload management 3
Rationale 4
Stress 5
Context 6
Workloads and stress 7
Workloads and rationing 8
Workloads and cost 1°
Current concerns 11
Conclusion 12
1 WORKLOAD MEASUREMENT 13
Introduction 13
Workload Measurement Models I4
Cose review system 14
Caseload management 16
Assessment of need 18
v
Frequency of contact 19
Priority based rationing systems 20
Workload management schemes 21
Time per task systems 23
Conclusion 25
2 DEFINING THE TASK 27
Introduction 27
Researching workloads 27
Implications for workers 29
The research task and its implications 31
Researching the social work task 34
Social inquiry reports 36
Conclusion 39
3 PROBATION SERVICE WORKLOADS 40
Introduction 40
Background 41
The research project 43
Design 44
Evaluation 48
Conclusion 50
4 NEGOTIATING RESEARCH 51
Introduction 51
Negotiating the research 51
Pilot study 53
Consultation with the teams 54
Research process 57
Team A: court team 57
Team B: generic team 59
Questionnaire to defendants 59
Independent evaluation 60
Conclusion 61
5 COURT REPORTS AND WORKLOAD MEASUREMENT 62
Introduction 62
Description of the sample 63
Writers of the reports 63
Subjects of the reports 64
Offences 64
Time taken to prepare reports 66
Analysis of the total sample 66
Who takes the most time? 67
Factors influencing the time taken 68
vi
Destination of the report 68
Highest previous disposal 68
Sentence 69
Offences 72
Effectiveness 73
Take up of recommendations 73
Officer satisfaction 73
Consumer satisfaction 74
Independent assessment 76
Activities involved in the preparation of SIRs 77
Interviews with defendants 77
Home visits 78
Interviewing other members of defendant s family 78
Contacting other professionals 78
Consulting related documents 79
Writing the report 80
Consulting with senior or colleagues 81
Court attendance 81
Conclusion 81
6 WORKLOADS: MEASUREMENT AND MANAGEMENT 83
Introduction 83
Workload weighting implications 84
Timings 84
Seriousness 86
Activity 86
Writing reports 88
What is measured 89
Workload management 91
Allocation 92
Management tasks 92
Management role 94
Workload rationing 95
Conclusion 96
7 THE WIDER CONTEXT 98
Introduction 98
Background 99
Information systems ^1
National Probation Survey 106
Information systems and information technology 108
Workloads and industrial action HO
Conclusion ^2
vii
CONCLUSION 113
Appendix Probation workload measurement revised 120
References 126
viii
List of tables
5.1 Offences committed by offenders in the sample 65
5.2 Time taken to prepare reports (total sample) 66
5.3 Causes of officer dissatisfaction 74
5.4 Contributory factors to the feeling of dissatisfaction 74
5.5 Contact with other professionals 78
5.6 Documentary sources consulted 79
5.7 Time taken to produce the written document 80
ix
|
| adam_txt |
Contents
List of tables ix
Acknowledgements x
The author xi
INTRODUCTION 1
Definitions 2
Workload 2
Workload measurement 3
Workload management 3
Rationale 4
Stress 5
Context 6
Workloads and stress 7
Workloads and rationing 8
Workloads and cost 1°
Current concerns 11
Conclusion 12
1 WORKLOAD MEASUREMENT 13
Introduction 13
Workload Measurement Models I4
Cose review system 14
Caseload management 16
Assessment of need 18
v
Frequency of contact 19
Priority based rationing systems 20
Workload management schemes 21
Time per task systems 23
Conclusion 25
2 DEFINING THE TASK 27
Introduction 27
Researching workloads 27
Implications for workers 29
The research task and its implications 31
Researching the social work task 34
Social inquiry reports 36
Conclusion 39
3 PROBATION SERVICE WORKLOADS 40
Introduction 40
Background 41
The research project 43
Design 44
Evaluation 48
Conclusion 50
4 NEGOTIATING RESEARCH 51
Introduction 51
Negotiating the research 51
Pilot study 53
Consultation with the teams 54
Research process 57
Team A: court team 57
Team B: generic team 59
Questionnaire to defendants 59
Independent evaluation 60
Conclusion 61
5 COURT REPORTS AND WORKLOAD MEASUREMENT 62
Introduction 62
Description of the sample 63
Writers of the reports 63
Subjects of the reports 64
Offences 64
Time taken to prepare reports 66
Analysis of the total sample 66
Who takes the most time? 67
Factors influencing the time taken 68
vi
Destination of the report 68
Highest previous disposal 68
Sentence 69
Offences 72
Effectiveness 73
Take up of recommendations 73
Officer satisfaction 73
Consumer satisfaction 74
Independent assessment 76
Activities involved in the preparation of SIRs 77
Interviews with defendants 77
Home visits 78
Interviewing other members of defendant's family 78
Contacting other professionals 78
Consulting related documents 79
Writing the report 80
Consulting with senior or colleagues 81
Court attendance 81
Conclusion 81
6 WORKLOADS: MEASUREMENT AND MANAGEMENT 83
Introduction 83
Workload weighting implications 84
Timings 84
Seriousness 86
Activity 86
Writing reports 88
What is measured 89
Workload management 91
Allocation 92
Management tasks 92
Management role 94
Workload rationing 95
Conclusion 96
7 THE WIDER CONTEXT 98
Introduction 98
Background 99
Information systems ^1
National Probation Survey 106
Information systems and information technology 108
Workloads and industrial action HO
Conclusion ^2
vii
CONCLUSION 113
Appendix Probation workload measurement revised 120
References 126
viii
List of tables
5.1 Offences committed by offenders in the sample 65
5.2 Time taken to prepare reports (total sample) 66
5.3 Causes of officer dissatisfaction 74
5.4 Contributory factors to the feeling of dissatisfaction 74
5.5 Contact with other professionals 78
5.6 Documentary sources consulted 79
5.7 Time taken to produce the written document 80
ix |
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| illustrated | Not Illustrated |
| index_date | 2024-07-02T16:06:41Z |
| indexdate | 2024-07-09T20:47:47Z |
| institution | BVB |
| isbn | 1856288722 |
| language | English |
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| physical | XIII, 130 S. |
| publishDate | 1995 |
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| publisher | Avebury |
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| spelling | Orme, Joan Verfasser aut Workloads measurement and management Aldershot [u.a.] Avebury 1995 XIII, 130 S. txt rdacontent n rdamedia nc rdacarrier Literaturverz. S. 126 - 130 Agents de probation - Stress dû au travail - Grande-Bretagne Travailleurs sociaux - Stress dû au travail - Grande-Bretagne Probation officers Job stress Great Britain Social workers Job stress Great Britain Bewältigung (DE-588)4195461-0 gnd rswk-swf Arbeitsbelastung (DE-588)4002643-7 gnd rswk-swf Großbritannien Arbeitsbelastung (DE-588)4002643-7 s DE-604 Bewältigung (DE-588)4195461-0 s HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=015152540&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Orme, Joan Workloads measurement and management Agents de probation - Stress dû au travail - Grande-Bretagne Travailleurs sociaux - Stress dû au travail - Grande-Bretagne Probation officers Job stress Great Britain Social workers Job stress Great Britain Bewältigung (DE-588)4195461-0 gnd Arbeitsbelastung (DE-588)4002643-7 gnd |
| subject_GND | (DE-588)4195461-0 (DE-588)4002643-7 |
| title | Workloads measurement and management |
| title_auth | Workloads measurement and management |
| title_exact_search | Workloads measurement and management |
| title_exact_search_txtP | Workloads measurement and management |
| title_full | Workloads measurement and management |
| title_fullStr | Workloads measurement and management |
| title_full_unstemmed | Workloads measurement and management |
| title_short | Workloads |
| title_sort | workloads measurement and management |
| title_sub | measurement and management |
| topic | Agents de probation - Stress dû au travail - Grande-Bretagne Travailleurs sociaux - Stress dû au travail - Grande-Bretagne Probation officers Job stress Great Britain Social workers Job stress Great Britain Bewältigung (DE-588)4195461-0 gnd Arbeitsbelastung (DE-588)4002643-7 gnd |
| topic_facet | Agents de probation - Stress dû au travail - Grande-Bretagne Travailleurs sociaux - Stress dû au travail - Grande-Bretagne Probation officers Job stress Great Britain Social workers Job stress Great Britain Bewältigung Arbeitsbelastung Großbritannien |
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