TQM: an integrated approach ; implementing total quality through Japanese 5-S and ISO 9000
Saved in:
| Main Author: | |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
London
Kogan Page
1995
|
| Edition: | 1. publ. |
| Subjects: | |
| Online Access: | Inhaltsverzeichnis |
| Item Description: | Literaturverz. S. 276 - 280 |
| Physical Description: | XII, 292 S. Ill., graph. Darst. |
| ISBN: | 0749415614 |
Staff View
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Record in the Search Index
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| adam_text | CONTENT ILL FOREWORDS PREFACE ABBREVIATIONS VIII SELF-ASSESSMENT 1.1
SELF-ASSESSMENT 1.2 SELF-ASSESSMENT 1.3 XII INTRODUCTION TO TQM 1 THE
JAPANESE QUALITY MIRACLE 1 WHAT IS TQM? 4 RELATIONSHIP BETWEEN TQM AND
CORPORATE STRATEGY 6 SOME IMPORTANT TQM CONCEPTS 11 WHY IS THERE A NEED
FOR TQM? 13 CHAPTER SUMMARY 17 QUALITY CONSCIOUSNESS CHECKLIST 17 TQM
CONSCIOUSNESS CHECKLIST 18 THE F-TEST 19 HANDS-ON EXERCISE 19 THE TQM
GURUS IDEAS 21 INTRODUCTION: WHO ARE THE TQM GURUS? 21 W. EDWARDS
DEMING 22 JOSEPH M. JURAN 30 PHILIP CROSBY 32 KAORU ISHIKAWA 35 SHIGEO
SHINGO 36 YOSHIO KONDO 38 WHY ARE TQM GURUS IDEAS USEFUL? 40 HOW TO
IMPLEMENT TQM GURUS IDEAS 41 CHAPTER SUMMARY 42 HANDS-ON EXERCISE 42
THE TQMEX MODEL INTRODUCTION: THE NEED FOR A MODEL IN TQM WHAT IS TQMEX?
IS TQMEX LOGICAL? PRE-REQUISITES FOR IMPLEMENTING TQMEX THE 4CS OF TQM
CHAPTER SUMMARY SELF-ASSESSMENT EXERCISE 3.1 SELF-ASSESSMENT EXERCISE
3.2 SELF-ASSESSMENT EXERCISE 3.3 HANDS-ON EXERCISE RATE YOUR COMMITMENT
PRIORITISE YOUR COMPETENCE RATE YOUR COMMUNICATION 43 43 44 49 50 52 60
60 61 61 62 JAPANESE 5-S PRACTICE INTRODUCTION: WHAT IS THE 5-S? THE 5-S
IN DETAILS THE 5-S IN THE OFFICE WHY IS THE 5-S USEFUL? HOW TO IMPLEMENT
THE 5-S CHAPTER SUMMARY HANDS-ON EXERCISE ANNEX 4.1 ANNEX 4.2 ANNEX 4.3
ANNEX 4.4 5-S AUDIT WORKSHEET DAILY 5-S ACTIVITY FOR THE WORKSHOP DAILY
5-S ACTIVITY FOR THE OFFICE 5-S IMPLEMENTATION PLAN 63 63 64 79 82 84 91
91 92 96 97 BUSINESS PROCESS RE-ENGINEERING INTRODUCTION: WHAT IS BPR?
SERVICE INDUSTRY AND QUALITY BEST PRACTICE BENCHMARKING (BPB) TOTAL
QUALITY MARKETING TOTAL QUALITY PURCHASING WHY IS BPR USEFUL? HOW TO
IMPLEMENT BPR CHAPTER SUMMARY HANDS-ON EXERCISE 99 99 104 114 118 125
130 131 134 134 QUALITY CONTROL CIRCLE AND PROBLEM SOLVING INTRODUCTION:
WHAT IS A QCC? THE JAPANESE QCC EXPERIENCE THE SEVEN QUALITY CONTROL
TOOLS PROBLEM SOLVING THE S-S PROBLEM SOLVING METHOD THE S-S METHOD AND
THE SEVEN QC TOOLS 135 135 136 138 155 156 165 WHY DO WE NEED QCCS? 167
HOW TO ESTABLISH QCCS 169 QCCS AND EMPLOYEE EMPOWERMENT 171 CHAPTER
SUMMARY 174 HANDS-ON EXERCISE 174 ISO 9000 AND QUALITY AUDIT 175
INTRODUCTION: WHAT IS ISO 9000? 175 THE CONTENT OF ISO 9001 177 QUALITY
AUDIT 181 WHY ARE ISO 9000 AND QUALITY AUDIT NEEDED? 186 HOW TO
IMPLEMENT ISO 9000 188 BENEFITS OF IMPLEMENTING ISO 9000 196 CHAPTER
SUMMARY 200 SELF-ASSESSMENT EXERCISE 7.1 : INTERPRETATION OF THE 201 ISO
9001 CLAUSES 4.1-4.20 SELF-ASSESSMENT EXERCISE 7.2 : ISO 9001 QUALITY
AUDITING 202 SELF-ASSESSMENT EXERCISE 7.3: ISO 9001 MOCK AUDIT 204
HANDS-ON EXERCISE 209 ANNEX 7.1: LIST OF THE ISO 9000 FAMILY 210 ANNEX
7.2: THE 20 CLAUSES OF ISO 9001:1994 211 TOTAL PRODUCTIVE MAINTENANCE
213 INTRODUCTION: WHAT IS TPM? 213 THE CONTENT OF TPM 215 WHY IS TPM
USEFUL? 220 HOW TO IMPLEMENT TPM 223 CHAPTER SUMMARY 224 HANDS-ON
EXERCISE 224 TQM KITEMARKS 225 INTRODUCTION: WHAT ARE TQM KITEMARKS? 225
ISO 9004-4: 1993 226 JAPAN S DEMING PRIZE 226 USA S MALCOLM BALDRIGE
NATIONAL QUALITY AWARD (MBNQA) 228 THE EUROPEAN QUALITY AWARD (EQA) 232
WHY ARE TQM KITEMARKS USEFUL? 239 HOW TO ACHIEVE TQM KITEMARKS 241
CHAPTER SUMMARY 242 HANDS-ON EXERCISE 242 ANNEX 9.1 : ISO 9004-4:1993
OUTLINE (CLAUSE 4-7 ONLY) 243 ANNEX 9.2 : THE EUROPEAN QUALITY AWARD
CHECKLIST 245 10 TQMEX IN THE REAL WORLD 249 VALIDATION OF THE TQMEX
MODEL 249 STAGE 1 RESULTS: THE UK COMPANIES SURVEY 251 STAGE 2 RESULTS:
THE UK AND JAPANESE LEADING COMPANIES SURVEY 262 SIGNIFICANCE OF ISO
9000 IN TQMEX IMPLEMENTATION 270 HOW TO IMPLEMENT TQMEX 273 CHAPTER
SUMMARY 275 HANDS-ON EXERCISE 275 REFERENCES 276 SUGGESTED ANSWERS 281
SOURCES OF INFORMATION AND ADVICE 284 INDEX 289 MINI-CASES 1.1: SOME
EXAMPLES OF CORPORATE VISION AND MISSION STATEMENTS 8 1.2: STRATEGY FOR
TOTAL QUALITY 9 1.3: QUALITY PROBLEMS IN THE SERVICE INDUSTRY 15 2.1:
ZYTEC IMPLEMENTS DEMING S 14 POINTS 28 3.1: ON COMMITMENT 53 3.2:
EFFECTIVE COMMUNICATION OF QUALITY 55 3.3: QUALITY IMPROVEMENT
STORYBOARD AT KOMATSU COMPANY 5 7 4.1: MY EXPERIENCE IN THROWING THINGS
AWAY 64 4.2: EVEN 5 MINUTES CAN MAKE A DIFFERENCE 89 4.3: IMPLEMENTING
5-S AT SIRIM 89 4:4: IMPLEMENTING 5-S AT THE WELLEX CORP. IN THE USA 90
5.1: SERVICE QUALITY AT SCANDINAVIAN AIR SYSTEM 107 5.2: THE SCHOOL OF
QUALITY 112 5.3: RANK XEROX S BPB 117 5.4: BRITISH TELECOM GOES INTO
TQMAR 119 5.5: TQMAR - PROMOTION: TV ADVERTISING 123 5.6: LUCAS
INDUSTRIES ACHIEVING SUCCESS THROUGH TQMAR 124 5.7: TOTAL QUALITY IN
PURCHASING 128 5.8: BOOTS THE CHEMISTS GOES FOR BPR 130 5.9: BPR AT
CO-OP BANK * IMPROVING PERSONAL CUSTOMER SERVICE 133 6.1: 7-ELEVEN USING
QUALITY CONTROL TOOLS AS COMPETITIVE ADVANTAGE 154 6.2: JOHNSON
ELECTRONIC CO. LTD. OF HONG KONG 166 6.3: A MEDIUM-SIZED PLASTIC
INJECTION MOULDING FACTORY 167 6.4: HYDRAPOWER DYNAMICS LTD. OF
BIRMINGHAM 168 6.5: EMPLOYEE EMPOWERMENT AT LYONDELL PETROCHEMICAL 172
7.1: PROPOSALS TO PREVENT COLLAPSE OF HIGH-RISES 179 7.2: BENEFITS OF
ISO 9000 IMPLEMENTATION 196 7.3: MBI S ISO 9002 EMPLOYEE ATTITUDE SURVEY
197 7.4: BOWATER CONTAINERS SOUTHERN GOES FOR ISO 9000 198 7.5: DTI
IMPORT LICENSING BRANCH GOES FOR ISO 9000 199 7.6: PRAXIS SOFTWARE
ENGINEERING COMPANY GOES FOR ISO 9000 199 8.1: 1986 PM EXCELLENCE AWARD
WINNER: TOYOTA A UTO BODY CO. 218 8.2: 1984 PM EXCELLENCE A WARD WINNER:
FUJIKOSHI 219 9.1: A 1991 MBNQA WINNER: ZYTEC CORPORATION 231 9.2:
GIROBANK WINS THE BRITISH QUALITY AWARD IN 1991 235 9.3: SHORT BROTHERS
PIC WINS THE BRITISH QUALITY AWARD IN 1992 23 7 9.4: ROVER GROUP WINS
THE FIRST UK QUALITY AWARD 238 9.5: TNT EXPRESS (UK) LTD. WINS THE FIRST
UK QUALITY AWARD 239 10.1: TQM PROMOTION BY PHP INSTITUTE INC., TOKYO
269
|
| adam_txt |
CONTENT ILL FOREWORDS PREFACE ABBREVIATIONS VIII SELF-ASSESSMENT 1.1
SELF-ASSESSMENT 1.2 SELF-ASSESSMENT 1.3 XII INTRODUCTION TO TQM 1 THE
JAPANESE QUALITY MIRACLE 1 WHAT IS TQM? 4 RELATIONSHIP BETWEEN TQM AND
CORPORATE STRATEGY 6 SOME IMPORTANT TQM CONCEPTS 11 WHY IS THERE A NEED
FOR TQM? 13 CHAPTER SUMMARY 17 QUALITY CONSCIOUSNESS CHECKLIST 17 TQM
CONSCIOUSNESS CHECKLIST 18 THE F-TEST 19 HANDS-ON EXERCISE 19 THE TQM
GURUS' IDEAS 21 INTRODUCTION: WHO ARE THE TQM GURUS? 21 W. EDWARDS
DEMING 22 JOSEPH M. JURAN 30 PHILIP CROSBY 32 KAORU ISHIKAWA 35 SHIGEO
SHINGO 36 YOSHIO KONDO 38 WHY ARE TQM GURUS' IDEAS USEFUL? 40 HOW TO
IMPLEMENT TQM GURUS' IDEAS 41 CHAPTER SUMMARY 42 HANDS-ON EXERCISE 42
THE TQMEX MODEL INTRODUCTION: THE NEED FOR A MODEL IN TQM WHAT IS TQMEX?
IS TQMEX LOGICAL? PRE-REQUISITES FOR IMPLEMENTING TQMEX THE 4CS OF TQM
CHAPTER SUMMARY SELF-ASSESSMENT EXERCISE 3.1 SELF-ASSESSMENT EXERCISE
3.2 SELF-ASSESSMENT EXERCISE 3.3 HANDS-ON EXERCISE RATE YOUR COMMITMENT
PRIORITISE YOUR COMPETENCE RATE YOUR COMMUNICATION 43 43 44 49 50 52 60
60 61 61 62 JAPANESE 5-S PRACTICE INTRODUCTION: WHAT IS THE 5-S? THE 5-S
IN DETAILS THE 5-S IN THE OFFICE WHY IS THE 5-S USEFUL? HOW TO IMPLEMENT
THE 5-S CHAPTER SUMMARY HANDS-ON EXERCISE ANNEX 4.1 ANNEX 4.2 ANNEX 4.3
ANNEX 4.4 5-S AUDIT WORKSHEET DAILY 5-S ACTIVITY FOR THE WORKSHOP DAILY
5-S ACTIVITY FOR THE OFFICE 5-S IMPLEMENTATION PLAN 63 63 64 79 82 84 91
91 92 96 97 BUSINESS PROCESS RE-ENGINEERING INTRODUCTION: WHAT IS BPR?
SERVICE INDUSTRY AND QUALITY BEST PRACTICE BENCHMARKING (BPB) TOTAL
QUALITY MARKETING TOTAL QUALITY PURCHASING WHY IS BPR USEFUL? HOW TO
IMPLEMENT BPR CHAPTER SUMMARY HANDS-ON EXERCISE 99 99 104 114 118 125
130 131 134 134 QUALITY CONTROL CIRCLE AND PROBLEM SOLVING INTRODUCTION:
WHAT IS A QCC? THE JAPANESE QCC EXPERIENCE THE SEVEN QUALITY CONTROL
TOOLS PROBLEM SOLVING THE S-S PROBLEM SOLVING METHOD THE S-S METHOD AND
THE SEVEN QC TOOLS 135 135 136 138 155 156 165 WHY DO WE NEED QCCS? 167
HOW TO ESTABLISH QCCS 169 QCCS AND EMPLOYEE EMPOWERMENT 171 CHAPTER
SUMMARY 174 HANDS-ON EXERCISE 174 ISO 9000 AND QUALITY AUDIT 175
INTRODUCTION: WHAT IS ISO 9000? 175 THE CONTENT OF ISO 9001 177 QUALITY
AUDIT 181 WHY ARE ISO 9000 AND QUALITY AUDIT NEEDED? 186 HOW TO
IMPLEMENT ISO 9000 188 BENEFITS OF IMPLEMENTING ISO 9000 196 CHAPTER
SUMMARY 200 SELF-ASSESSMENT EXERCISE 7.1 : INTERPRETATION OF THE 201 ISO
9001 CLAUSES 4.1-4.20 SELF-ASSESSMENT EXERCISE 7.2 : ISO 9001 QUALITY
AUDITING 202 SELF-ASSESSMENT EXERCISE 7.3: ISO 9001 MOCK AUDIT 204
HANDS-ON EXERCISE 209 ANNEX 7.1: LIST OF THE ISO 9000 FAMILY 210 ANNEX
7.2: THE 20 CLAUSES OF ISO 9001:1994 211 TOTAL PRODUCTIVE MAINTENANCE
213 INTRODUCTION: WHAT IS TPM? 213 THE CONTENT OF TPM 215 WHY IS TPM
USEFUL? 220 HOW TO IMPLEMENT TPM 223 CHAPTER SUMMARY 224 HANDS-ON
EXERCISE 224 TQM KITEMARKS 225 INTRODUCTION: WHAT ARE TQM KITEMARKS? 225
ISO 9004-4: 1993 226 JAPAN'S DEMING PRIZE 226 USA'S MALCOLM BALDRIGE
NATIONAL QUALITY AWARD (MBNQA) 228 THE EUROPEAN QUALITY AWARD (EQA) 232
WHY ARE TQM KITEMARKS USEFUL? 239 HOW TO ACHIEVE TQM KITEMARKS 241
CHAPTER SUMMARY 242 HANDS-ON EXERCISE 242 ANNEX 9.1 : ISO 9004-4:1993
OUTLINE (CLAUSE 4-7 ONLY) 243 ANNEX 9.2 : THE EUROPEAN QUALITY AWARD
CHECKLIST 245 10 TQMEX IN THE REAL WORLD 249 VALIDATION OF THE TQMEX
MODEL 249 STAGE 1 RESULTS: THE UK COMPANIES SURVEY 251 STAGE 2 RESULTS:
THE UK AND JAPANESE LEADING COMPANIES SURVEY 262 SIGNIFICANCE OF ISO
9000 IN TQMEX IMPLEMENTATION 270 HOW TO IMPLEMENT TQMEX 273 CHAPTER
SUMMARY 275 HANDS-ON EXERCISE 275 REFERENCES 276 SUGGESTED ANSWERS 281
SOURCES OF INFORMATION AND ADVICE 284 INDEX 289 MINI-CASES 1.1: SOME
EXAMPLES OF CORPORATE VISION AND MISSION STATEMENTS 8 1.2: STRATEGY FOR
TOTAL QUALITY 9 1.3: QUALITY PROBLEMS IN THE SERVICE INDUSTRY 15 2.1:
ZYTEC IMPLEMENTS DEMING'S 14 POINTS 28 3.1: ON COMMITMENT 53 3.2:
EFFECTIVE COMMUNICATION OF QUALITY 55 3.3: QUALITY IMPROVEMENT
STORYBOARD AT KOMATSU COMPANY 5 7 4.1: MY EXPERIENCE IN THROWING THINGS
AWAY 64 4.2: EVEN 5 MINUTES CAN MAKE A DIFFERENCE 89 4.3: IMPLEMENTING
5-S AT SIRIM 89 4:4: IMPLEMENTING 5-S AT THE WELLEX CORP. IN THE USA 90
5.1: SERVICE QUALITY AT SCANDINAVIAN AIR SYSTEM 107 5.2: THE SCHOOL OF
QUALITY 112 5.3: RANK XEROX'S BPB 117 5.4: BRITISH TELECOM GOES INTO
TQMAR 119 5.5: TQMAR - PROMOTION: TV ADVERTISING 123 5.6: LUCAS
INDUSTRIES ACHIEVING SUCCESS THROUGH TQMAR 124 5.7: TOTAL QUALITY IN
PURCHASING 128 5.8: BOOTS THE CHEMISTS GOES FOR BPR 130 5.9: BPR AT
CO-OP BANK * IMPROVING PERSONAL CUSTOMER SERVICE 133 6.1: 7-ELEVEN USING
QUALITY CONTROL TOOLS AS COMPETITIVE ADVANTAGE 154 6.2: JOHNSON
ELECTRONIC CO. LTD. OF HONG KONG 166 6.3: A MEDIUM-SIZED PLASTIC
INJECTION MOULDING FACTORY 167 6.4: HYDRAPOWER DYNAMICS LTD. OF
BIRMINGHAM 168 6.5: EMPLOYEE EMPOWERMENT AT LYONDELL PETROCHEMICAL 172
7.1: PROPOSALS TO PREVENT COLLAPSE OF HIGH-RISES 179 7.2: BENEFITS OF
ISO 9000 IMPLEMENTATION 196 7.3: MBI'S ISO 9002 EMPLOYEE ATTITUDE SURVEY
197 7.4: BOWATER CONTAINERS SOUTHERN GOES FOR ISO 9000 198 7.5: DTI
IMPORT LICENSING BRANCH GOES FOR ISO 9000 199 7.6: PRAXIS SOFTWARE
ENGINEERING COMPANY GOES FOR ISO 9000 199 8.1: 1986 PM EXCELLENCE AWARD
WINNER: TOYOTA A UTO BODY CO. 218 8.2: 1984 PM EXCELLENCE A WARD WINNER:
FUJIKOSHI 219 9.1: A 1991 MBNQA WINNER: ZYTEC CORPORATION 231 9.2:
GIROBANK WINS THE BRITISH QUALITY AWARD IN 1991 235 9.3: SHORT BROTHERS
PIC WINS THE BRITISH QUALITY AWARD IN 1992 23 7 9.4: ROVER GROUP WINS
THE FIRST UK QUALITY AWARD 238 9.5: TNT EXPRESS (UK) LTD. WINS THE FIRST
UK QUALITY AWARD 239 10.1: TQM PROMOTION BY PHP INSTITUTE INC., TOKYO
269 |
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| illustrated | Illustrated |
| index_date | 2024-07-02T16:06:23Z |
| indexdate | 2024-07-09T20:47:40Z |
| institution | BVB |
| isbn | 0749415614 |
| language | English |
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| physical | XII, 292 S. Ill., graph. Darst. |
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| publisher | Kogan Page |
| record_format | marc |
| spelling | Ho, Samuel K. Verfasser aut TQM an integrated approach ; implementing total quality through Japanese 5-S and ISO 9000 1. publ. London Kogan Page 1995 XII, 292 S. Ill., graph. Darst. txt rdacontent n rdamedia nc rdacarrier Literaturverz. S. 276 - 280 Gestion d'entreprise ram Qualité - Contrôle ram ISO 9000 Series Standards Industrial management Quality assurance Management Quality control Standards Total quality management Qualitätsmanagement (DE-588)4219057-5 gnd rswk-swf Qualitätssicherung (DE-588)4126457-5 gnd rswk-swf Qualitätssicherung (DE-588)4126457-5 s DE-604 Qualitätsmanagement (DE-588)4219057-5 s OEBV Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=015146956&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Ho, Samuel K. TQM an integrated approach ; implementing total quality through Japanese 5-S and ISO 9000 Gestion d'entreprise ram Qualité - Contrôle ram ISO 9000 Series Standards Industrial management Quality assurance Management Quality control Standards Total quality management Qualitätsmanagement (DE-588)4219057-5 gnd Qualitätssicherung (DE-588)4126457-5 gnd |
| subject_GND | (DE-588)4219057-5 (DE-588)4126457-5 |
| title | TQM an integrated approach ; implementing total quality through Japanese 5-S and ISO 9000 |
| title_auth | TQM an integrated approach ; implementing total quality through Japanese 5-S and ISO 9000 |
| title_exact_search | TQM an integrated approach ; implementing total quality through Japanese 5-S and ISO 9000 |
| title_exact_search_txtP | TQM an integrated approach ; implementing total quality through Japanese 5-S and ISO 9000 |
| title_full | TQM an integrated approach ; implementing total quality through Japanese 5-S and ISO 9000 |
| title_fullStr | TQM an integrated approach ; implementing total quality through Japanese 5-S and ISO 9000 |
| title_full_unstemmed | TQM an integrated approach ; implementing total quality through Japanese 5-S and ISO 9000 |
| title_short | TQM |
| title_sort | tqm an integrated approach implementing total quality through japanese 5 s and iso 9000 |
| title_sub | an integrated approach ; implementing total quality through Japanese 5-S and ISO 9000 |
| topic | Gestion d'entreprise ram Qualité - Contrôle ram ISO 9000 Series Standards Industrial management Quality assurance Management Quality control Standards Total quality management Qualitätsmanagement (DE-588)4219057-5 gnd Qualitätssicherung (DE-588)4126457-5 gnd |
| topic_facet | Gestion d'entreprise Qualité - Contrôle ISO 9000 Series Standards Industrial management Quality assurance Management Quality control Standards Total quality management Qualitätsmanagement Qualitätssicherung |
| url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=015146956&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
| work_keys_str_mv | AT hosamuelk tqmanintegratedapproachimplementingtotalqualitythroughjapanese5sandiso9000 |