APA-Zitierstil (7. Ausg.)

Stone, M., Thomson, A., & Wheeler, C. (1990). Telemanage your customers: A system for telephone account management. Gower.

Chicago-Zitierstil (17. Ausg.)

Stone, Merlin, Anna Thomson, und Chris Wheeler. Telemanage Your Customers: A System for Telephone Account Management. Aldershot [u.a.]: Gower, 1990.

MLA-Zitierstil (9. Ausg.)

Stone, Merlin, et al. Telemanage Your Customers: A System for Telephone Account Management. Gower, 1990.