APA (7th ed.) Citation

Peel, M. (1987). Customer service: How to achieve total customer satisfaction. Kogan Page.

Chicago Style (17th ed.) Citation

Peel, Malcolm. Customer Service: How to Achieve Total Customer Satisfaction. London: Kogan Page, 1987.

MLA (9th ed.) Citation

Peel, Malcolm. Customer Service: How to Achieve Total Customer Satisfaction. Kogan Page, 1987.

Warning: These citations may not always be 100% accurate.