APA (7th ed.) Citation

Hill, N., & Alexander, J. (2006). Handbook of customer satisfaction and loyalty measurement (3. ed.). Gower.

Chicago Style (17th ed.) Citation

Hill, Nigel, and Jim Alexander. Handbook of Customer Satisfaction and Loyalty Measurement. 3. ed. Aldershot [u.a.]: Gower, 2006.

MLA (9th ed.) Citation

Hill, Nigel, and Jim Alexander. Handbook of Customer Satisfaction and Loyalty Measurement. 3. ed. Gower, 2006.