The trusted firm: how consulting firms build successful client relationships
Saved in:
| Main Author: | |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
Hoboken, NJ
Wiley
2007
|
| Subjects: | |
| Online Access: | Table of contents only Inhaltsverzeichnis |
| Item Description: | Includes index |
| Physical Description: | X, 247 S. graph. Darst. |
| ISBN: | 0470027177 9780470027172 |
Staff View
MARC
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Record in the Search Index
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| adam_text | Contents
Preface vii
Acknowledgements jx
About the author xi
Part I INTRODUCTION I
1 The changing client consultant relationship 3
2 Promises, promises: excellent relationships from a
client perspective 13
3 The invisible firm 25
4 The trouble with the status quo 41
5 The client consultant consulting firm relationship 51
Part II PEOPLE 63
6 Personal chemistry and relationship skills 65
7 Recruitment, retention and remuneration 77
Part III PROCESS (I): MARKETING AND SELLING 91
8 Brand versus specialization: the race to the top? 93
9 Handling the sales process 105
10 Thought leadership: as much culture as intellect 117
vi CONTENTS
Part IV PROCESS (2): DELIVERY 135
I I Managing consulting projects 137
12 Three types of teamwork 155
13 When is a methodology not a methodology? 169
14 Innovation beyond the borrowed watch? 181
15 The two way mirror: listening and talking to clients 191
16 Partners and parents 201
PartV VALUES 211
17 Values 213
18 Living the values, valuing the lives 221
19 Conclusions 235
Index 241
|
| adam_txt |
Contents
Preface vii
Acknowledgements jx
About the author xi
Part I INTRODUCTION I
1 The changing client consultant relationship 3
2 Promises, promises: excellent relationships from a
client perspective 13
3 The invisible firm 25
4 The trouble with the status quo 41
5 The client consultant consulting firm relationship 51
Part II PEOPLE 63
6 Personal chemistry and relationship skills 65
7 Recruitment, retention and remuneration 77
Part III PROCESS (I): MARKETING AND SELLING 91
8 Brand versus specialization: the race to the top? 93
9 Handling the sales process 105
10 Thought leadership: as much culture as intellect 117
vi CONTENTS
Part IV PROCESS (2): DELIVERY 135
I I Managing consulting projects 137
12 Three types of teamwork 155
13 When is a methodology not a methodology? 169
14 Innovation beyond the borrowed watch? 181
15 The two way mirror: listening and talking to clients 191
16 Partners and parents 201
PartV VALUES 211
17 Values 213
18 Living the values, valuing the lives 221
19 Conclusions 235
Index 241 |
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| illustrated | Illustrated |
| index_date | 2024-07-02T15:53:20Z |
| indexdate | 2024-07-09T20:45:21Z |
| institution | BVB |
| isbn | 0470027177 9780470027172 |
| language | English |
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| spelling | Czerniawska, Fiona Verfasser aut The trusted firm how consulting firms build successful client relationships Fiona Czerniawska Hoboken, NJ Wiley 2007 X, 247 S. graph. Darst. txt rdacontent n rdamedia nc rdacarrier Includes index Consulting firms Business consultants http://www.loc.gov/catdir/toc/ecip0616/2006020355.html Table of contents only HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=015030755&sequence=000006&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Czerniawska, Fiona The trusted firm how consulting firms build successful client relationships Consulting firms Business consultants |
| title | The trusted firm how consulting firms build successful client relationships |
| title_auth | The trusted firm how consulting firms build successful client relationships |
| title_exact_search | The trusted firm how consulting firms build successful client relationships |
| title_exact_search_txtP | The trusted firm how consulting firms build successful client relationships |
| title_full | The trusted firm how consulting firms build successful client relationships Fiona Czerniawska |
| title_fullStr | The trusted firm how consulting firms build successful client relationships Fiona Czerniawska |
| title_full_unstemmed | The trusted firm how consulting firms build successful client relationships Fiona Czerniawska |
| title_short | The trusted firm |
| title_sort | the trusted firm how consulting firms build successful client relationships |
| title_sub | how consulting firms build successful client relationships |
| topic | Consulting firms Business consultants |
| topic_facet | Consulting firms Business consultants |
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