Orozco de Plesnar, R. (2002). Increasing customer satisfaction in the Ebro electronic customer service department through shorter repair times (ed. Version.).
Chicago-Zitierstil (17. Ausg.)Orozco de Plesnar, Roxana. Increasing Customer Satisfaction in the Ebro Electronic Customer Service Department Through Shorter Repair Times. ed. Version. Ingolstadt, 2002.
MLA-Zitierstil (9. Ausg.)Orozco de Plesnar, Roxana. Increasing Customer Satisfaction in the Ebro Electronic Customer Service Department Through Shorter Repair Times. ed. Version. 2002.
Achtung: Diese Zitate sind unter Umständen nicht zu 100% korrekt.