Managing IT outsourcing: governance in global partnerships
Gespeichert in:
| Hauptverfasser: | , , |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
London [u.a.]
Routledge
2006
|
| Schlagworte: | |
| Online-Zugang: | Table of contents Publisher description Inhaltsverzeichnis |
| Beschreibung: | Includes bibliographical references and index |
| Beschreibung: | VIII, 280 S. graph. Darst. |
| ISBN: | 0415365988 9780415365987 0415365996 9780415365994 |
Internformat
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| 100 | 1 | |a Beulen, Erik |e Verfasser |4 aut | |
| 245 | 1 | 0 | |a Managing IT outsourcing |b governance in global partnerships |c Erik Beulen, Pieter Ribbers and Jan Roos |
| 264 | 1 | |a London [u.a.] |b Routledge |c 2006 | |
| 300 | |a VIII, 280 S. |c graph. Darst. | ||
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| 338 | |b nc |2 rdacarrier | ||
| 500 | |a Includes bibliographical references and index | ||
| 650 | 7 | |a Dataprocessing |2 gtt | |
| 650 | 7 | |a ICT |2 gtt | |
| 650 | 7 | |a Uitbesteding van werk |2 gtt | |
| 650 | 4 | |a Information technology |x Management | |
| 650 | 4 | |a Contracting out | |
| 650 | 4 | |a Electronic data processing departments |x Contracting out | |
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| 650 | 0 | 7 | |a Informationstechnik |0 (DE-588)4026926-7 |2 gnd |9 rswk-swf |
| 650 | 0 | 7 | |a Outsourcing |0 (DE-588)4127582-2 |2 gnd |9 rswk-swf |
| 650 | 0 | 7 | |a Service-Rechenzentrum |0 (DE-588)4510179-6 |2 gnd |9 rswk-swf |
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| 700 | 1 | |a Ribbers, Pieter |e Verfasser |4 aut | |
| 700 | 1 | |a Roos, Jan |e Verfasser |4 aut | |
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Datensatz im Suchindex
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|---|---|
| adam_text | r
Contents
List of illustrations vi
Preface viii
1 Changing business models 1
2 The IT outsourcing phenomenon 11
3 Structuring responsibilities 33
4 Partnership risk management 63
5 Governance of IT outsourcing 77
6 Governance factors the recipient 117
7 Governance factors the provider 148
8 Governance factors the relationship 175
9 Offshore outsourcing 207
10 Contracts 229
11 Looking forward 260
Appendix Overview of the investigated case studies 268
Index 272
r
Illustrations
FIGURES
1.1 Levels of inter business relationships 7
5.1 Conceptual framework to manage IT outsourcing relationships 89
5.2 The outsourcing partnership s contract structure 107
6.1 An example of a balanced scorecard for IT outsourcing partnerships 120
8.1 Contractual relationships in the outsourcing partnership 197
9.1 Risk profiles for the offshore outsourcing of software development
and infrastructure management 215
9.2 The relationships between companies business, IT and sourcing
strategies and the make or buy and onshore offshore decisions 218
9.3 Captive service provisioning 221
9.4 Native service provisioning 222
9.5 Foreign service provisioning 225
10.1 Contract structures for IT outsourcing partnerships 231
10.2 Transferring IT services delivery: transition plans and transfer files 239
TABLES
2.1 Arguments in favour of IT outsourcing 19
2.2 Arguments against IT outsourcing 24
2.3 Characteristics of supportive and core business process outsourcing 26
2.4 The advantages and disadvantages of BPO compared with IT
outsourcing 27
2.5 The advantages and disadvantages of offshore outsourcing compared
with IT outsourcing 28
3.1 The IS and IT strategy centralization decentralization grid 42
3.2 Overview of roles and responsibilities in outsourcing relationships 43
3.3 Overview of responsibilities, activities and role in demand and
supply management 55
4.1 Partnership management risk categories 66
5.1 Definitions of IT governance 80
¦ vi
5.2 The IT outsourcing management model s dimensions and
governance factors 90
5.3 Interviewees: case study on governance of outsourcing in different
cultures 103
6.1 Governance factors and aspects IT outsourcing (recipient) 118
7.1 Governance factors and aspects IT outsourcing (provider) 149
7.2 Interviewees: case study on selective multiple outsourcing 164
8.1 Governance factors and governance aspects of IT outsourcing
relationships 176
8.2 Steering organizations on all three organizational levels, including
the subjects discussed there and the people attending them 187
8.3 Interviewees: case study on governance and steering organizations 192
8.4 Steering organizations to be set up for the governance of the
partnership, including the subjects discussed and the people
attending them 200
8.5 Steering organizations to be set up for the migration project,
including the subjects discussed and the people attending them 203
8.6 Overview steering organizations and levels vs ITIL processes 204
9.1 Risks associated with offshore outsourcing 211
9.2 The characteristics of software development and infrastructure
management 214
10.1 Major topics included in framework agreements 232
10.2 Interviewees for case study 241
vii I
|
| adam_txt |
r
Contents
List of illustrations vi
Preface viii
1 Changing business models 1
2 The IT outsourcing phenomenon 11
3 Structuring responsibilities 33
4 Partnership risk management 63
5 Governance of IT outsourcing 77
6 Governance factors the recipient 117
7 Governance factors the provider 148
8 Governance factors the relationship 175
9 Offshore outsourcing 207
10 Contracts 229
11 Looking forward 260
Appendix Overview of the investigated case studies 268
Index 272
r
Illustrations
FIGURES
1.1 Levels of inter business relationships 7
5.1 Conceptual framework to manage IT outsourcing relationships 89
5.2 The outsourcing partnership's contract structure 107
6.1 An example of a balanced scorecard for IT outsourcing partnerships 120
8.1 Contractual relationships in the outsourcing partnership 197
9.1 Risk profiles for the offshore outsourcing of software development
and infrastructure management 215
9.2 The relationships between companies' business, IT and sourcing
strategies and the make or buy and onshore offshore decisions 218
9.3 Captive service provisioning 221
9.4 Native service provisioning 222
9.5 Foreign service provisioning 225
10.1 Contract structures for IT outsourcing partnerships 231
10.2 Transferring IT services delivery: transition plans and transfer files 239
TABLES
2.1 Arguments in favour of IT outsourcing 19
2.2 Arguments against IT outsourcing 24
2.3 Characteristics of supportive and core business process outsourcing 26
2.4 The advantages and disadvantages of BPO compared with IT
outsourcing 27
2.5 The advantages and disadvantages of offshore outsourcing compared
with IT outsourcing 28
3.1 The IS and IT strategy centralization decentralization grid 42
3.2 Overview of roles and responsibilities in outsourcing relationships 43
3.3 Overview of responsibilities, activities and role in demand and
supply management 55
4.1 Partnership management risk categories 66
5.1 Definitions of IT governance 80
¦ vi
5.2 The IT outsourcing management model's dimensions and
governance factors 90
5.3 Interviewees: case study on governance of outsourcing in different
cultures 103
6.1 Governance factors and aspects IT outsourcing (recipient) 118
7.1 Governance factors and aspects IT outsourcing (provider) 149
7.2 Interviewees: case study on selective multiple outsourcing 164
8.1 Governance factors and governance aspects of IT outsourcing
relationships 176
8.2 Steering organizations on all three organizational levels, including
the subjects discussed there and the people attending them 187
8.3 Interviewees: case study on governance and steering organizations 192
8.4 Steering organizations to be set up for the governance of the
partnership, including the subjects discussed and the people
attending them 200
8.5 Steering organizations to be set up for the migration project,
including the subjects discussed and the people attending them 203
8.6 Overview steering organizations and levels vs ITIL processes 204
9.1 Risks associated with offshore outsourcing 211
9.2 The characteristics of software development and infrastructure
management 214
10.1 Major topics included in framework agreements 232
10.2 Interviewees for case study 241
vii I |
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| spelling | Beulen, Erik Verfasser aut Managing IT outsourcing governance in global partnerships Erik Beulen, Pieter Ribbers and Jan Roos London [u.a.] Routledge 2006 VIII, 280 S. graph. Darst. txt rdacontent n rdamedia nc rdacarrier Includes bibliographical references and index Dataprocessing gtt ICT gtt Uitbesteding van werk gtt Information technology Management Contracting out Electronic data processing departments Contracting out Unternehmen (DE-588)4061963-1 gnd rswk-swf Informationstechnik (DE-588)4026926-7 gnd rswk-swf Outsourcing (DE-588)4127582-2 gnd rswk-swf Service-Rechenzentrum (DE-588)4510179-6 gnd rswk-swf Unternehmen (DE-588)4061963-1 s Informationstechnik (DE-588)4026926-7 s Outsourcing (DE-588)4127582-2 s DE-604 Service-Rechenzentrum (DE-588)4510179-6 s Ribbers, Pieter Verfasser aut Roos, Jan Verfasser aut http://www.loc.gov/catdir/toc/ecip064/2005031236.html Table of contents http://www.loc.gov/catdir/enhancements/fy0659/2005031236-d.html Publisher description HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=014848551&sequence=000004&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Beulen, Erik Ribbers, Pieter Roos, Jan Managing IT outsourcing governance in global partnerships Dataprocessing gtt ICT gtt Uitbesteding van werk gtt Information technology Management Contracting out Electronic data processing departments Contracting out Unternehmen (DE-588)4061963-1 gnd Informationstechnik (DE-588)4026926-7 gnd Outsourcing (DE-588)4127582-2 gnd Service-Rechenzentrum (DE-588)4510179-6 gnd |
| subject_GND | (DE-588)4061963-1 (DE-588)4026926-7 (DE-588)4127582-2 (DE-588)4510179-6 |
| title | Managing IT outsourcing governance in global partnerships |
| title_auth | Managing IT outsourcing governance in global partnerships |
| title_exact_search | Managing IT outsourcing governance in global partnerships |
| title_exact_search_txtP | Managing IT outsourcing governance in global partnerships |
| title_full | Managing IT outsourcing governance in global partnerships Erik Beulen, Pieter Ribbers and Jan Roos |
| title_fullStr | Managing IT outsourcing governance in global partnerships Erik Beulen, Pieter Ribbers and Jan Roos |
| title_full_unstemmed | Managing IT outsourcing governance in global partnerships Erik Beulen, Pieter Ribbers and Jan Roos |
| title_short | Managing IT outsourcing |
| title_sort | managing it outsourcing governance in global partnerships |
| title_sub | governance in global partnerships |
| topic | Dataprocessing gtt ICT gtt Uitbesteding van werk gtt Information technology Management Contracting out Electronic data processing departments Contracting out Unternehmen (DE-588)4061963-1 gnd Informationstechnik (DE-588)4026926-7 gnd Outsourcing (DE-588)4127582-2 gnd Service-Rechenzentrum (DE-588)4510179-6 gnd |
| topic_facet | Dataprocessing ICT Uitbesteding van werk Information technology Management Contracting out Electronic data processing departments Contracting out Unternehmen Informationstechnik Outsourcing Service-Rechenzentrum |
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