World class applications of Six Sigma:
Gespeichert in:
| Format: | Buch |
|---|---|
| Sprache: | English |
| Veröffentlicht: |
Amsterdam u.a.
Elsevier
2006
|
| Ausgabe: | 1. ed. |
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | XXVI, 241 S. Ill. |
| ISBN: | 0750664592 9780750664592 |
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| 245 | 1 | 0 | |a World class applications of Six Sigma |c ed. by Jiju Antony |
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Datensatz im Suchindex
| _version_ | 1804135427366453248 |
|---|---|
| adam_text | Contents
List of editors and contributors xv
Acknowledgments xvii
Introduction xix
Part I: Applications of Six Sigma in Manufacturing Sector 1
1 Six Sigma Implementation at Dow Chemical Company: A
Comprehensive Review 3
Ashok Kumar, Jaideep Motwani and Jiju Antony
1.1 Introduction 3
1.2 Dow Chemical Company 6
1.3 The Six Sigma program at Dow 6
1.3.1 Preamble and preparation 6
1.3.2 The Six Sigma journey 7
1.3.3 Dow s Six Sigma methodology at variance:
loyalty, leverage, and Seven Sigma 8
1.3.4 The Staircase of Change Leadership model
for Six Sigma implementation 9
1.3.5 Six Sigma project organizational structure 12
1.4 Six Sigma tools, techniques, software, and IT used
at Dow 12
1.4.1 Tools and techniques used by Dow for Six
Sigma projects 12
1.4.2 Six Sigma software 13
1.4.3 IT and Six Sigma at Dow 13
1.5 Where is Dow on its Six Sigma journey? 15
1.6 Selected case studies 15
1.6.1 Energy conservation studies (DMAIC
approach) 16
1.7 An ergonomic case study: minimizing musculo skeletal
disorders (DMAIC approach) 17
1.7.1 Key benefits from Six Sigma project 18
1.8 Lessons and insights from Dow s Six Sigma program 19
1.8.1 Constancy of purpose 19
viii Contents
1.8.2 Financial rigor 19
1.8.3 Data capture and knowledge management 19
1.9 Concluding remarks 20
2 Manufacturing Waste Reduction Using Six Sigma
Methodology 24
Ricardo Bahuelas, Jiju Antony and Martin Brace
2.1 Introduction 24
2.2 Project selection 24
2.3 Six Sigma project: re winder performance 27
2.3.1 Define phase 28
2.3.2 Measure phase 31
2.3.3 Analyze phase 36
2.3.4 Improve phase 38
2.3.5 Control phase 41
2.4 Conclusions 43
3 Process Improvement at Tata Steel Using the ASPIRE
DMAIC Approach 45
D.P. Deshpande, Supratim Haider, Suman Biswas,
Arun Raychaudhuri, Asim Choudhary and Ashok Kumar
3.1 Tata Steel Company (TBEM 2004) 45
3.2 ASPIRE and Six Sigma at Tata Steel 46
3.3 Project selection 47
3.3.1 Introduction to the project 47
3.3.2 Purpose of coke quenching 48
3.3.3 Quenching process 49
3.4 ASPIRE DMAIC approach 49
3.4.1 Define phase 49
3.4.2 Measure phase 51
3.4.3 Analyze phase 52
3.4.4 Improve phase 54
3.4.5 Control phase 58
3.5 Similar attempt at Batteries 5, 6, and 7 59
3.5.1 Solving the hot coke problem 59
3.6 Conclusion 60
4 Improving Product Reliability Using Six Sigma 62
Nick Shubotham, Ricardo Banuelas and Jiju Antony
4.1 Introduction 62
4.2 Six Sigma in the collaborative company 62
4.2.1 The business case 64
4.3 DMAIC case study 65
4.3.1 Define phase 65
4.3.2 Measure phase 67
Contents ix
4.3.3 Analyze phase 73
4.3.4 Improve phase 75
4.3.5 Control phase 78
4.4 Conclusion 79
5 An Application of Six Sigma in an Automotive Company 81
Jiju Antony, Maneesh Kumar and M.K. Tiwari
5.1 Introduction 81
5.2 Case study 82
5.2.1 Define phase 83
5.2.2 Measure phase 84
5.2.3 Analysis phase 86
5.2.4 Improve phase 87
5.2.5 Control phase 90
5.3 Key results and financial savings generated from
the project 90
5.3.1 Details of cost saving generated from raw material 92
5.4 Managerial implications 94
5.5 Key ingredients of Six Sigma project implementation 95
5.6 Conclusion 96
6 An Application of Six Sigma Methodology to the Manufacture
of Coal Products 98
Edgardo J. Escalante Vazquez and Ricardo A. Diaz Perez
6.1 Introduction 98
6.2 Company background 98
6.3 Define phase 99
6.3.1 Product, customers, and critical to quality 99
6.3.2 Project charter 99
6.3.3 Business case 99
6.3.4 Statement of the problem 100
6.3.5 Project goal 100
6.3.6 Project scope 101
6.3.7 Team formation 101
6.3.8 Milestones and communications plan 101
6.3.9 Business process mapping 101
6.4 Measure phase 102
6.4.1 Measurement system analysis 102
6.4.2 Process baseline 103
6.4.3 Process description 105
6.5 Analyze phase 107
6.6 Improve phase 113
6.7 Control phase 115
6.8 Economic benefits obtained 116
x Contents
6.9 Conclusions, comments, and lessons learned 120
Appendix 124
Part II: Applications of Six Sigma in Service Sector 125
7 Six Sigma in Healthcare: A Case Study with Commonwealth
Health Corporation 127
Lisa Lopez
7.1 Introduction to Commonwealth Health Corporation 127
7.2 Why Six Sigma in CHC? 127
7.3 Six Sigma structure at CHC 128
7.4 Six Sigma methodology 129
7.5 Benefits of Six Sigma 130
7.6 Critical success factors of Six Sigma in healthcare 130
7.7 Clinical project example using DMAIC 132
7.7.1 Six Sigma project: surgical site infections in
bowel cases 132
7.8 Conclusion 142
8 Six Sigma within Doosan Heavy Industries Construction
Company 143
Sung H. Park
8.1 Introduction 143
8.2 Background to Doosan Heavy Industries Construction
Company 144
8.3 Doosan s Six Sigma framework 144
8.3.1 Top level management commitment 145
8.3.2 Stakeholder involvement 145
8.3.3 Training scheme and project team activities 146
8.3.4 Measurement system 147
8.3.5 How to select project themes in Doosan? 147
8.3.6 Doosan s BB course 148
8.4 Case study of non manufacturing applications of DMAIC:
development of an efficient computerized control system 150
8.4.1 Define phase 150
8.4.2 Measure phase 151
8.4.3 Analyze phase 151
8.4.4 Improve phase 152
8.4.5 Control phase 154
8.5 Doosan s future plans in Six Sigma 154
8.5.1 Lean manufacturing and Six Sigma 154
8.5.2 Differences between Lean and Six Sigma 155
8.5.3 Synergy effect 156
8.6 Conclusion 156
Contents xi
9 Application of Six Sigma in the Banking Industry 157
Alex A. Balbontin
9.1 Introduction 157
9.2 Why Six Sigma in the banking industry? 157
9.3 Adoption of Six Sigma in the banking industry 159
9.4 Introduction to JPMC and its use of Six Sigma 159
9.5 Introduction to JPMC investor services and project
background 161
9.5.1 Define phase 161
9.5.2 Measure phase 164
9.5.3 Analyze phase 166
9.5.4 Improve/Implement phase 167
9.5.5 Control phase and project results 168
9.6 Conclusion 170
9.7 Some challenges of Six Sigma in the banking industry 170
9.8 Future trends of Six Sigma in banking 171
10 An Application of Six Sigma Approach to Reduce
Fall Hazards among Cargo Handlers Working on
Top of Cargo Containers 173
T.Y.Ng.F. Tsung, R.H.Y. So, T.S. Li and K.Y. Lam
10.1 Introduction and background 173
10.2 Problem statement 173
10.2.1 Details of cargo handling activities in
mid stream operations 174
10.2.2 Objectives and overview 174
10.3 Define phase 174
10.3.1 Past statistics on fall accidents in the cargo
handling industry in Hong Kong 174
10.3.2 Interview surveys to establish the working
procedures 176
10.4 Measure phase 176
10.4.1 Preliminary interview 176
10.4.2 Measurement tree 177
10.4.3 Questionnaire development 177
10.4.4 The reliability of the questionnaire 179
10.4.5 Measurement I: The hazardous procedures
related to working on top of the containers
in the PCWAs 179
10.4.6 Measurement II: The factors which are highly
related to fall accidents from the top of the
containers in the PCWAs 180
10.4.7 Measurement III: Near misses associated
with the fall of workers from the top of the
containers in PCWAs 182
xii Contents
10.5 Analyze phase 182
10.5.1 Critical factor I: Not concentrating at work 183
10.5.2 Critical factor II: Disregard of safety
regulations 184
10.5.3 Critical factor III: Using worn out hooks and
slings 185
10.5.4 The most critical procedure: Standing on top of
a moving container which was being lifted in the
mid air by a crane 185
10.6 Improve phase 185
10.6.1 Solution I: Risk reduction for workers standing
on top of moving containers 186
10.6.2 Solution II: Reduce the occurrences of workers
disregarding safety regulations 187
10.6.3 Solution III: Improve the level of concentration
at work 188
10.6.4 Solution IV: Setup hooks and slings
maintenance programs 188
10.7 Control phase 189
10.8 Conclusion 189
11 Six Sigma for Government IT: Strategy and Tactics for
Washington, DC 192
Rick Edgeman, David Bigio and Thomas Ferleman
11.1 Introduction 192
11.2 Motivations 193
11.3 Six Sigma and quality concepts 193
11.4 ThelTIL 194
11.5 ITIL maturity 197
11.6 Assessment and improvement of SLM 198
11.7 Assessment and improvement of CM 199
11.8 Assessment and improvement of FM 200
11.9 Assessment and improvement of AM 200
11.9.1 AM define and measure phases 201
11.9.2 AM analyze phase and benchmarking 202
11.9.3 AM conclusions 202
11.10 Assessment and improvement of SC 203
11.10.1 Define, measure, and analyze phases for SC 204
11.10.2 Continuity design phase 205
11.10.3 Continuity verify phase 206
11.11 Conclusion 206
Contents xiii
Part III: Applications of Six Sigma in Transactional Environments 209
12 Increasing Newspaper Accuracy Using Six Sigma
Methodology 211
Ronald D. Snee
12.1 Introduction 211
12.2 Define phase 213
12.3 Measure phase 214
12.4 Analyze phase 217
12.5 Improve phase 218
12.6 Control phase 220
12.7 Results 220
12.8 Success factors and lessons learned 221
12.9 Deploying Six Sigma company wide 222
13 An Application of Six Sigma in Human Resources 224
Alan Harrison
13.1 Introduction 224
13.2 Before improvements 225
13.3 Define phase 226
13.3.1 People 226
13.3.2 Processes 226
13.3.3 Definition of customers needs and objectives 228
13.4 Measure phase 229
13.4.1 Key performance indicators 229
13.4.2 Cost of poor quality 230
13.5 Analyze phase 231
13.6 Improve phase 232
13.7 Control phase 233
13.8 Achieved benefits 234
13.9 Conclusion 235
Index 239
|
| adam_txt |
Contents
List of editors and contributors xv
Acknowledgments xvii
Introduction xix
Part I: Applications of Six Sigma in Manufacturing Sector 1
1 Six Sigma Implementation at Dow Chemical Company: A
Comprehensive Review 3
Ashok Kumar, Jaideep Motwani and Jiju Antony
1.1 Introduction 3
1.2 Dow Chemical Company 6
1.3 The Six Sigma program at Dow 6
1.3.1 Preamble and preparation 6
1.3.2 The Six Sigma journey 7
1.3.3 Dow's Six Sigma methodology at variance:
loyalty, leverage, and Seven Sigma 8
1.3.4 The 'Staircase of Change Leadership' model
for Six Sigma implementation 9
1.3.5 Six Sigma project organizational structure 12
1.4 Six Sigma tools, techniques, software, and IT used
at Dow 12
1.4.1 Tools and techniques used by Dow for Six
Sigma projects 12
1.4.2 Six Sigma software 13
1.4.3 IT and Six Sigma at Dow 13
1.5 Where is Dow on its Six Sigma journey? 15
1.6 Selected case studies 15
1.6.1 Energy conservation studies (DMAIC
approach) 16
1.7 An ergonomic case study: minimizing musculo skeletal
disorders (DMAIC approach) 17
1.7.1 Key benefits from Six Sigma project 18
1.8 Lessons and insights from Dow's Six Sigma program 19
1.8.1 Constancy of purpose 19
viii Contents
1.8.2 Financial rigor 19
1.8.3 Data capture and knowledge management 19
1.9 Concluding remarks 20
2 Manufacturing Waste Reduction Using Six Sigma
Methodology 24
Ricardo Bahuelas, Jiju Antony and Martin Brace
2.1 Introduction 24
2.2 Project selection 24
2.3 Six Sigma project: re winder performance 27
2.3.1 Define phase 28
2.3.2 Measure phase 31
2.3.3 Analyze phase 36
2.3.4 Improve phase 38
2.3.5 Control phase 41
2.4 Conclusions 43
3 Process Improvement at Tata Steel Using the ASPIRE
DMAIC Approach 45
D.P. Deshpande, Supratim Haider, Suman Biswas,
Arun Raychaudhuri, Asim Choudhary and Ashok Kumar
3.1 Tata Steel Company (TBEM 2004) 45
3.2 ASPIRE and Six Sigma at Tata Steel 46
3.3 Project selection 47
3.3.1 Introduction to the project 47
3.3.2 Purpose of coke quenching 48
3.3.3 Quenching process 49
3.4 ASPIRE DMAIC approach 49
3.4.1 Define phase 49
3.4.2 Measure phase 51
3.4.3 Analyze phase 52
3.4.4 Improve phase 54
3.4.5 Control phase 58
3.5 Similar attempt at Batteries 5, 6, and 7 59
3.5.1 Solving the hot coke problem 59
3.6 Conclusion 60
4 Improving Product Reliability Using Six Sigma 62
Nick Shubotham, Ricardo Banuelas and Jiju Antony
4.1 Introduction 62
4.2 Six Sigma in the collaborative company 62
4.2.1 The business case 64
4.3 DMAIC case study 65
4.3.1 Define phase 65
4.3.2 Measure phase 67
Contents ix
4.3.3 Analyze phase 73
4.3.4 Improve phase 75
4.3.5 Control phase 78
4.4 Conclusion 79
5 An Application of Six Sigma in an Automotive Company 81
Jiju Antony, Maneesh Kumar and M.K. Tiwari
5.1 Introduction 81
5.2 Case study 82
5.2.1 Define phase 83
5.2.2 Measure phase 84
5.2.3 Analysis phase 86
5.2.4 Improve phase 87
5.2.5 Control phase 90
5.3 Key results and financial savings generated from
the project 90
5.3.1 Details of cost saving generated from raw material 92
5.4 Managerial implications 94
5.5 Key ingredients of Six Sigma project implementation 95
5.6 Conclusion 96
6 An Application of Six Sigma Methodology to the Manufacture
of Coal Products 98
Edgardo J. Escalante Vazquez and Ricardo A. Diaz Perez
6.1 Introduction 98
6.2 Company background 98
6.3 Define phase 99
6.3.1 Product, customers, and critical to quality 99
6.3.2 Project charter 99
6.3.3 Business case 99
6.3.4 Statement of the problem 100
6.3.5 Project goal 100
6.3.6 Project scope 101
6.3.7 Team formation 101
6.3.8 Milestones and communications plan 101
6.3.9 Business process mapping 101
6.4 Measure phase 102
6.4.1 Measurement system analysis 102
6.4.2 Process baseline 103
6.4.3 Process description 105
6.5 Analyze phase 107
6.6 Improve phase 113
6.7 Control phase 115
6.8 Economic benefits obtained 116
x Contents
6.9 Conclusions, comments, and lessons learned 120
Appendix 124
Part II: Applications of Six Sigma in Service Sector 125
7 Six Sigma in Healthcare: A Case Study with Commonwealth
Health Corporation 127
Lisa Lopez
7.1 Introduction to Commonwealth Health Corporation 127
7.2 Why Six Sigma in CHC? 127
7.3 Six Sigma structure at CHC 128
7.4 Six Sigma methodology 129
7.5 Benefits of Six Sigma 130
7.6 Critical success factors of Six Sigma in healthcare 130
7.7 Clinical project example using DMAIC 132
7.7.1 Six Sigma project: surgical site infections in
bowel cases 132
7.8 Conclusion 142
8 Six Sigma within Doosan Heavy Industries Construction
Company 143
Sung H. Park
8.1 Introduction 143
8.2 Background to Doosan Heavy Industries Construction
Company 144
8.3 Doosan's Six Sigma framework 144
8.3.1 Top level management commitment 145
8.3.2 Stakeholder involvement 145
8.3.3 Training scheme and project team activities 146
8.3.4 Measurement system 147
8.3.5 How to select project themes in Doosan? 147
8.3.6 Doosan's BB course 148
8.4 Case study of non manufacturing applications of DMAIC:
development of an efficient computerized control system 150
8.4.1 Define phase 150
8.4.2 Measure phase 151
8.4.3 Analyze phase 151
8.4.4 Improve phase 152
8.4.5 Control phase 154
8.5 Doosan's future plans in Six Sigma 154
8.5.1 Lean manufacturing and Six Sigma 154
8.5.2 Differences between Lean and Six Sigma 155
8.5.3 Synergy effect 156
8.6 Conclusion 156
Contents xi
9 Application of Six Sigma in the Banking Industry 157
Alex A. Balbontin
9.1 Introduction 157
9.2 Why Six Sigma in the banking industry? 157
9.3 Adoption of Six Sigma in the banking industry 159
9.4 Introduction to JPMC and its use of Six Sigma 159
9.5 Introduction to JPMC investor services and project
background 161
9.5.1 Define phase 161
9.5.2 Measure phase 164
9.5.3 Analyze phase 166
9.5.4 Improve/Implement phase 167
9.5.5 Control phase and project results 168
9.6 Conclusion 170
9.7 Some challenges of Six Sigma in the banking industry 170
9.8 Future trends of Six Sigma in banking 171
10 An Application of Six Sigma Approach to Reduce
Fall Hazards among Cargo Handlers Working on
Top of Cargo Containers 173
T.Y.Ng.F. Tsung, R.H.Y. So, T.S. Li and K.Y. Lam
10.1 Introduction and background 173
10.2 Problem statement 173
10.2.1 Details of cargo handling activities in
mid stream operations 174
10.2.2 Objectives and overview 174
10.3 Define phase 174
10.3.1 Past statistics on fall accidents in the cargo
handling industry in Hong Kong 174
10.3.2 Interview surveys to establish the working
procedures 176
10.4 Measure phase 176
10.4.1 Preliminary interview 176
10.4.2 Measurement tree 177
10.4.3 Questionnaire development 177
10.4.4 The reliability of the questionnaire 179
10.4.5 Measurement I: The hazardous procedures
related to working on top of the containers
in the PCWAs 179
10.4.6 Measurement II: The factors which are highly
related to fall accidents from the top of the
containers in the PCWAs 180
10.4.7 Measurement III: Near misses associated
with the fall of workers from the top of the
containers in PCWAs 182
xii Contents
10.5 Analyze phase 182
10.5.1 Critical factor I: Not concentrating at work 183
10.5.2 Critical factor II: Disregard of safety
regulations 184
10.5.3 Critical factor III: Using worn out hooks and
slings 185
10.5.4 The most critical procedure: Standing on top of
a moving container which was being lifted in the
mid air by a crane 185
10.6 Improve phase 185
10.6.1 Solution I: Risk reduction for workers standing
on top of moving containers 186
10.6.2 Solution II: Reduce the occurrences of workers
disregarding safety regulations 187
10.6.3 Solution III: Improve the level of concentration
at work 188
10.6.4 Solution IV: Setup hooks and slings
maintenance programs 188
10.7 Control phase 189
10.8 Conclusion 189
11 Six Sigma for Government IT: Strategy and Tactics for
Washington, DC 192
Rick Edgeman, David Bigio and Thomas Ferleman
11.1 Introduction 192
11.2 Motivations 193
11.3 Six Sigma and quality concepts 193
11.4 ThelTIL 194
11.5 ITIL maturity 197
11.6 Assessment and improvement of SLM 198
11.7 Assessment and improvement of CM 199
11.8 Assessment and improvement of FM 200
11.9 Assessment and improvement of AM 200
11.9.1 AM define and measure phases 201
11.9.2 AM analyze phase and benchmarking 202
11.9.3 AM conclusions 202
11.10 Assessment and improvement of SC 203
11.10.1 Define, measure, and analyze phases for SC 204
11.10.2 Continuity design phase 205
11.10.3 Continuity verify phase 206
11.11 Conclusion 206
Contents xiii
Part III: Applications of Six Sigma in Transactional Environments 209
12 Increasing Newspaper Accuracy Using Six Sigma
Methodology 211
Ronald D. Snee
12.1 Introduction 211
12.2 Define phase 213
12.3 Measure phase 214
12.4 Analyze phase 217
12.5 Improve phase 218
12.6 Control phase 220
12.7 Results 220
12.8 Success factors and lessons learned 221
12.9 Deploying Six Sigma company wide 222
13 An Application of Six Sigma in Human Resources 224
Alan Harrison
13.1 Introduction 224
13.2 Before improvements 225
13.3 Define phase 226
13.3.1 People 226
13.3.2 Processes 226
13.3.3 Definition of customers'needs and objectives 228
13.4 Measure phase 229
13.4.1 Key performance indicators 229
13.4.2 Cost of poor quality 230
13.5 Analyze phase 231
13.6 Improve phase 232
13.7 Control phase 233
13.8 Achieved benefits 234
13.9 Conclusion 235
Index 239 |
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| bvnumber | BV021630254 |
| classification_rvk | QP 321 |
| ctrlnum | (OCoLC)634134283 (DE-599)BVBBV021630254 |
| discipline | Wirtschaftswissenschaften |
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| edition | 1. ed. |
| format | Book |
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| genre | (DE-588)4522595-3 Fallstudiensammlung gnd-content |
| genre_facet | Fallstudiensammlung |
| id | DE-604.BV021630254 |
| illustrated | Illustrated |
| index_date | 2024-07-02T14:56:48Z |
| indexdate | 2024-07-09T20:40:20Z |
| institution | BVB |
| isbn | 0750664592 9780750664592 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-014845169 |
| oclc_num | 634134283 |
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| owner | DE-1050 DE-19 DE-BY-UBM |
| owner_facet | DE-1050 DE-19 DE-BY-UBM |
| physical | XXVI, 241 S. Ill. |
| publishDate | 2006 |
| publishDateSearch | 2006 |
| publishDateSort | 2006 |
| publisher | Elsevier |
| record_format | marc |
| spelling | World class applications of Six Sigma ed. by Jiju Antony 1. ed. Amsterdam u.a. Elsevier 2006 XXVI, 241 S. Ill. txt rdacontent n rdamedia nc rdacarrier Qualitätsmanagement (DE-588)4219057-5 gnd rswk-swf (DE-588)4522595-3 Fallstudiensammlung gnd-content Qualitätsmanagement (DE-588)4219057-5 s DE-604 Antony, Jiju Sonstige oth HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=014845169&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | World class applications of Six Sigma Qualitätsmanagement (DE-588)4219057-5 gnd |
| subject_GND | (DE-588)4219057-5 (DE-588)4522595-3 |
| title | World class applications of Six Sigma |
| title_auth | World class applications of Six Sigma |
| title_exact_search | World class applications of Six Sigma |
| title_exact_search_txtP | World class applications of Six Sigma |
| title_full | World class applications of Six Sigma ed. by Jiju Antony |
| title_fullStr | World class applications of Six Sigma ed. by Jiju Antony |
| title_full_unstemmed | World class applications of Six Sigma ed. by Jiju Antony |
| title_short | World class applications of Six Sigma |
| title_sort | world class applications of six sigma |
| topic | Qualitätsmanagement (DE-588)4219057-5 gnd |
| topic_facet | Qualitätsmanagement Fallstudiensammlung |
| url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=014845169&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
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