APA (7th ed.) Citation

(2004). Customer relationship management & customer service (1. publ.). Juta Academic.

Chicago Style (17th ed.) Citation

Customer Relationship Management & Customer Service. 1. publ. Lansdowne: Juta Academic, 2004.

MLA (9th ed.) Citation

Customer Relationship Management & Customer Service. 1. publ. Juta Academic, 2004.

Warning: These citations may not always be 100% accurate.