Consumer law and policy: text and materials on regulating consumer markets
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| Main Author: | |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
Oxford [u.a.]
Hart
2007
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| Edition: | 2. ed. |
| Subjects: | |
| Online Access: | Inhaltsverzeichnis |
| Physical Description: | XLI, 788 S. |
| ISBN: | 9781841135052 1841135054 |
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| _version_ | 1804135182915076096 |
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| adam_text | CONSUMER LAW AND POLICY: TEXT AND MATERIALS ON REGULATING CONSUMER
MARKETS IAIN RAMSAY PROFESSOR, KENT LAW SCHOOL, UNIVERSITY OF KENT
*HART- PUBLISHING OXFORD AND PORTLAND, OREGON 2007 TABLE OF CONTENTS
PREFACE V ACKNOWLEDGEMENTS VII TABLE OF CASES XVII TABLE OF STATUTES XXV
TABLE OF SECONDARY LEGISLATION XXXV 1 SETTING THE CONTEXT 1 1. THE
DEVELOPMENT OF CONSUMER LAW AND POLICY 1 2. THE NEW REGULATORY STATE AND
CONSUMER LAW 7 2.1 NEW LABOUR AND THE REJUVENATION OF CONSUMER POLICY 9
3. CONSUMER INFLUENCE IN CONTEMPORARY SOCIETY: GETTING MORE FROM THE
MARKET OR SOCIAL TRANSFORMATION? 17 3.1 INTEREST GROUP THEORIES AND
PUBLIC CHOICE 18 3.2 CONSUMERISM AS BOTTOM UP OR TOP DOWN? 25 4.
MARKETS, CONSUMPTION AND IDEOLOGY 31 4.1 CONSUMER LAW, CONSUMERISM AND
NEO-LIBERALISM 38 5. THE REGIONAL AND GLOBAL DIMENSION 39 5.1 EUROPEAN
CONSUMER LAW AND POLICY 39 6. GLOBALISATION AND CONSUMER LAW 49
RATIONALES FOR CONSUMER LAW AND POLICY 53 1. NEO-CLASSICAL RATIONALES:
MARKET FAILURE 55 1.1 ASSUMPTIONS OF MARKET FAILURE ANALYSIS 61 2.
INFORMATION FAILURES IN CONSUMER MARKETS 64 2.1 MARKET STRUCTURE AND
INFORMATION FAILURES 69 3. THE NEW POLICY PARADIGM: BEHAVIOURAL
ECONOMICS 71 3.1 HYPERBOLIC DISCOUNTING 72 3.2 OVER-OPTIMISM 73 3.3
FRAMING EFFECTS 73 3.4 AVAILABILITY AND ANCHORING 74 3.5 INFORMATION
OVERLOAD 75 3.6 FAIRNESS 75 3.7 EMOTIONS AND THE ECONOMY 76 3.8
BEHAVIOURAL ECONOMICS AND REGULATORS 76 3.9 IMPLICATIONS OF BEHAVIOURAL
ECONOMICS FOR CONSUMER LAW AND POLICY 76 4. COMPETITION, INFORMATION
FAILURES, BUNDLING AND SWITCHING COSTS 85 TABLE OF CONTENTS 5. EQUITY 88
5.1 ASSURING CONSUMER ACCESS TO MARKETS AT REASONABLE PRICES: SOCIAL
EXCLUSION AND CONSUMER MARKETS 92 5.2 CONSUMER ENTITLEMENT: A RIGHTS
APPROACH 97 5.3 COMMUNITY VALUES 99 6. PATERNALISM 100 7. SUSTAINABLE
CONSUMPTION: ETHICAL AND FAIR TRADE 101 FRAMEWORKS AND FORMS OF
REGULATION OF CONSUMER MARKETS 107 1. THE NEW REGULATION 107 2. A
DECENTERED APPROACH? 113 2.1 SELF-REGULATION 115 2.2 THE CONSUMER AS A
REGULATORY SUBJECT 116 2.3 TRANSNATIONAL NETWORKS OF CONSUMER REGULATION
117 3. TECHNIQUES OF REGULATION 119 3.1 INFORMATION REMEDIES 119 3.2
REDUCING ENFORCEMENT COSTS 124 3.3 CHANGING DEFAULT RULES 125 3.4
ENCOURAGING PRE-COMMITMENT STRATEGIES 126 3.5 STANDARDS 126 3.6
INDIVIDUALISED SCREENING: LICENSING 127 3.7 PRICE CONTROLS 127 4.
COMPETITION POLICY, ECONOMIC REGULATION AND CONSUMER POLICY 128 5.
ADJUDICATION AND THE REGULATORY ROLE OF COURTS 129 6. PUBLIC-INTEREST
GROUPS AND REGULATORY PROGRAMMES 133 CASE STUDY: THE SEARCH FOR SMART
REGULATION: THE INTERNET AND CONSUMERS 136 CASE STUDY: STANDARD FORM
CONSUMER CONTRACTS AND UNFAIR TERMS 157 1 RATIONALES FOR REGULATION 157
1.1 INEQUALITY OF BARGAINING POWER 157 1.2 NEO-CLASSICAL ECONOMIC
ANALYSIS AND STANDARD FORM CONTRACTS 160 1.3 BEHAVIOURAL ECONOMICS AND
STANDARD FORM CONTRACTS 162 1.4 UNDERSTANDING THE ROLE OF STANDARD FORM
CONTRACTS IN CORPORATE RELATIONSHIPS WITH CONSUMERS 164 2. REGULATORY
TECHNIQUES 166 2.1 JUDICIAL CONTROL 166 2.2 ADMINISTRATIVE REGULATION OF
UNFAIR TERMS 191 3. THE ROLE OF THE OFFICE OF FAIR TRADING IN POLICING
UNFAIR TERMS UNDER THE UNFAIR TERMS IN CONSUMER CONTRACTS REGULATIONS
194 3.1 EXCLUSION AND LIMITATION OF LIABILITY CLAUSES 197 3.2 PENALTY
CLAUSES 199 3.3 SUPPLIER RIGHTS TO VARY TERMS, CANCEL PERFORMANCE AND
EXERCISE DISCRETION IN PERFORMANCE 200 TABLE OF CONTENTS XIII 3.4 ENTIRE
AGREEMENT CLAUSES (SCHEDULE 2(1 )(N)) 202 3.5 TRANSFERRING INAPPROPRIATE
RISKS TO CONSUMERS 202 3.6 PLAIN AND INTELLIGIBLE LANGUAGE 203 3.7 CASE
STUDY: GATEWAY COMPUTERS 204 4. ASSESSING THE PERFORMANCE OF THE OFT 208
4.1 THE OFFICE OF FAIR TRADING AS BARGAINING AGENT FOR CONSUMERS 211
CASE STUDY: CONSUMER REDRESS AND ACCESS TO JUSTICE 215 1. THE SPECTRUM
OF CONSUMER REDRESS. 218 1.1 THE ROLE OF INTERMEDIARIES IN CONSUMER
DISPUTE HANDLING IN THE UK 222 2. SMALL CLAIMS PROCEDURES 227 2.1 THE
EXPERIENCE OF THE ENGLISH SMALL CLAIMS PROCEDURE AS A CONSUMER COURT 232
3. TRADE-ASSOCIATION ARBITRATION AND CONCILIATION 234 4. OMBUDSMEN: THE
FINANCIAL OMBUDSMAN SERVICE 239 4.1 OMBUDSMEN AND NORM DEVELOPMENT 245
5. PROTECTING DIFFUSE INTERESTS: CLASS AND PUBLIC-INTEREST ACTIONS 254
5.1 CANADIAN EXPERIENCE OF CONSUMER CLASS ACTIONS 261 6. CROSS BORDER
DISPUTES 264 THE REGULATION OF DECEPTIVE AND UNFAIR COMMERCIAL PRACTICES
267 1. INTRODUCTION: THE SEARCH FOR MARKET FAIRNESS 267 1.1 MARKET
FAILURE AND UNFAIR TRADE PRACTICES 269 1.2 EQUITY, FAIRNESS AND
COMMUNITY VALUES 270 1.3 INSTITUTIONAL FRAMEWORK OF TRADE PRACTICES
REGULATION 273 2. THE EU UNFAIR COMMERCIAL PRACTICES DIRECTIVE AND ITS
IMPLEMENTATION 275 2.1 THE RATIONALE FOR THE DIRECTIVE 275 2.2 MAXIMAL
HARMONISATION AND THE UNFAIR COMMERCIAL PRACTICES DIRECTIVE 279 3.
IMPLEMENTATION 281 3.1 THE SCOPE OF THE DIRECTIVE 282 4. THE
ARCHITECTURE OF THE DIRECTIVE 283 4.1 THE ROLE OF THE GENERAL CLAUSE 283
4.2 THE STANDARD OF PROTECTION: THE AVERAGE CONSUMER UNDER THE UNFAIR
COMMERCIAL PRACTICES DIRECTIVE 285 4.3 FALSE AND MISLEADING COMMERCIAL
PRACTICES 290 4.4 WHAT IS AT STAKE IN THE AVERAGE CONSUMER TEST? A
COMPARATIVE NOTE 300 4.5 DISCLAIMERS, CAR CLOCKING AND THE UCPD 304
4.6 THE NATURE OF A STATEMENT: PROMISE AS TO THE FUTURE OR STATEMENT OF
EXISTING FACT? 310 4.7 MISLEADING PRICING: THE SEARCH FOR MARKET
FAIRNESS 313 4.8 IMMOVEABLE PROPERTY 321 5. AGGRESSIVE COMMERCIAL
PRACTICES 321 6. PROHIBITED PRACTICES: ANNEX 1 326 6.1 PYRAMIDS AND
PONZIS 327 XIV TABLE OF CONTENTS 6.2 BAIT AND SWITCH 329 6.3 UNSOLICITED
GOODS AND INERTIA SELLING 330 7. COOLING-OFF PERIODS IN CONSUMER
TRANSACTIONS 330 7.1 DOORSTEP SELLING 331 7.2 DISTANCE SELLING AND
COOLING-OFF 339 7.3 TIMESHARES AND COOLING-OFF 343 7.4 COOLING-OFF
PERIODS AND STIMULATING COMPETITIVE MARKETS: EXTENDED WARRANTIES 344 7.5
REFLECTIONS ON COOLING-OFF PERIODS 345 IMPLEMENTATION AND ENFORCEMENT OF
UNFAIR COMMERCIAL PRACTICES LAW 347 1. THE STRUCTURE OF PUBLIC
ENFORCEMENT OF COMMERCIAL PRACTICES LAW IN THE UK 348 1.1 THE ROLE OF
THE COURTS 352 2. MODELS OF ENFORCEMENT 353 3. METHODS OF PUBLIC
ENFORCEMENT 355 3.1 THE OLD WORKHORSE: THE REGULATORY OFFENCE 356 4.
ADMINISTRATIVE REMEDIES 382 4.1 INJUNCTIONS 382 4.2 ADMINISTRATIVE
PENALTIES 383 4.3 THE ENFORCEABLE UNDERTAKING 383 4.4 ADVERSE PUBLICITY:
NAMING AND SHAMING 386 4.5 PUBLIC POWER TO OBTAIN COMPENSATION AND
REDRESS 387 4.6 RESTORATIVE JUSTICE ORDERS 387 5. THE BALANCE OF PUBLIC
AND PRIVATE ENFORCEMENT OF UNFAIR TRADING LAW 388 6. THE ROLE OF
SELF-REGULATORY ORGANISATIONS IN ENFORCING UNFAIR COMMERCIAL PRACTICES
LAW 391 7. CROSS BORDER ENFORCEMENT OF COMMERCIAL PRACTICES LAW 392 8
DECEPTIVE AND UNFAIR ADVERTISING 395 1. OBJECTIVES OF ADVERTISING
REGULATION 398 2. PRIVATE LAW REMEDIES FOR MISLEADING ADVERTISING 400
2.1 PUFFING AND ITS LIMITS 400 2.2 THEORIES OF RECOVERY FOR
MANUFACTURERS ADVERTISING CLAIMS 403 3. ALTERNATIVE REMEDIES FOR
MISLEADING ADVERTISING 417 3.1 ADVERTISING CLAIM SUBSTANTIATION 417 3.2
CORRECTIVE ADVERTISING 423 4. UNFAIR ADVERTISING 423 4.1 ADVERTISING TO
CHILDREN 425 4.2 RACE DISCRIMINATION IN ADVERTISING: ADVERTISING AS
EXCLUSION 430 5. COMMERCIAL SPEECH AND ADVERTISING 431 6. MANDATED
SELF-REGULATION AND CO-REGULATION: THE ADVERTISING STANDARDS AUTHORITY
437 TABLE OF CONTENTS XV THE RISE, PAUSE AND RISE OF AN AGENCY: THE
OFFICE OF FAIR TRADING 453 1. LEGISLATIVE BACKGROUND AND RATIONALE FOR
THE CREATION OF THE OFFICE OF FAIR TRADING 454 1.1 1973-2005 CRUSADING,
DRIFTING AND RESURGENCE 456 1.2 COMPETITION AND CONSUMER POLICY 459 2.
IDENTIFYING PRIORITIES, MEASURING SUCCESS: TECHNOCRACY AND POLITICS 461
3. REFORM AND CHANGE IN MARKETS 464 3.1 THE FAILURE OF RULE-MAKING: PART
II OF THE FAIR TRADING ACT 465 3.2 TRADE ASSOCIATION CODES OF PRACTICE:
PLUS CA CHANGE? 466 3.3 REGULATION THROUGH MARKET STUDIES AND
SUPERCOMPLAINTS 473 3.4 CASE STUDY: RULEMAKING AND CREDIT CARD DEFAULT
CHARGES 485 4. REGULATION OF INDIVIDUAL TRADE PRACTICES 485 4.1 THE
FAILURE OF ASSURANCES OF COMPLIANCE AGAINST PERSISTENTLY UNFAIR TRADERS:
PART III OF THE FAIR TRADING ACT 1973 485 4.2 ADMINISTRATIVE
ENFORCEMENT: PART 8 ENTERPRISE ACT 486 4.3 ENFORCEMENT OF MISLEADING
ADVERTISING: CO-REGULATION WITH THE ASA 497 4.4 CONSUMER CREDIT
LICENSING 499 4.5 TEST CASES 507 4.6 PUBLICITY AS AN ENFORCEMENT WEAPON
508 5. COMMUNICATION AS REGULATION: USE OF THE MEDIA AND CONSUMER
EDUCATION 510 6. REGIONAL AND INTERNATIONAL DIMENSION OF OFT REGULATION
511 7. CONTINUITY AND CHANGE IN THE ROLE OF THE OFFICE OF FAIR TRADING
512 10 REGULATION OF CONSUMER CREDIT MARKETS 515 1. CONSUMER CREDIT
MARKETS 516 1.1. THE COSTS AND BENEFITS OF CONSUMER CREDIT 524 2.
RATIONALES FOR REGULATION OF CONSUMER CREDIT MARKETS 526 3. THE CONSUMER
CREDIT ACT 1974 530 3.1 INSTITUTIONAL STRUCTURE OF CREDIT REGULATION 531
4. CONTROLLING SUPPLIER ACCESS TO THE CONSUMER CREDIT MARKET: LICENSING
533 5. INFORMATION REMEDIES 533 5.1 REQUIRED DISCLOSURES: TRUTH IN
LENDING 533 5.2 POST-CONTRACTUAL INFORMATION 540 5.3 FORMALITIES AND THE
SANCTION OF NULLITY 541 5.4 EARLY SETTLEMENT AND PROMOTING COMPETITION
545 5.5 REDUCING CREDITOR COSTS: CREDIT INFORMATION, CREDIT SCORING AND
CREDIT BUREAUX 546 6. RESPONSIBILISING THE CONSUMER: FINANCIAL LITERACY
550 7. RESPONSIBLE LENDING 552 8. REGULATING CONTRACT TERMS 555 8.1
COOLING-OFF PERIODS IN CREDIT SALES 555 8.2 THE PRICE OF CREDIT: USURY
555 8.3 JUDICIAL CONTROL OF CREDIT TERMS: UNFAIR CREDIT RELATIONSHIPS
559 9. HARNESSING MARKET GATE-KEEPERS: CONNECTED-LENDER S LIABILITY 569
10. DISPUTE SETTLEMENT AND THE ROLE OF THE FINANCIAL OMBUDSMAN SERVICE
577 11. OVER-INDEBTEDNESS AND REGULATION OF CREDIT DEFAULT 578 TABLE OF
CONTENTS 11.1 CREDITORS REMEDIES AND CONSUMER PROTECTION 580 11.2 THE
REGULATION OF DEFAULT 582 11.3 PROMOTING SETTLEMENT AND PROVIDING DEBTOR
ACCESS TO JUSTICE: THE ROLE OF INTERMEDIARIES 589 12. RESTRUCTURING AND
WRITING DOWN CONSUMER DEBT 591 12.1 INDIVIDUAL VOLUNTARY ARRANGEMENTS
591 12.2 ADMINISTRATION ORDERS 593 12.3 BANKRUPTCY AS A CONSUMER REMEDY
593 13. INSTITUTIONAL ALTERNATIVES AND ACCESS TO AFFORDABLE CREDIT 599
13.1 COMMUNITY REINVESTMENT ACT 603 11 QUALITY REGULATION AND
POST-PURCHASE QUALITY PROBLEMS 605 1. SOURCES OF QUALITY PROBLEMS: AN
ECONOMIC PERSPECTIVE 605 2. CONSUMER PRODUCT WARRANTIES 610 3. PRIVATE
LIABILITY LAW 615 3.1 CORRESPONDENCE WITH DESCRIPTION 617 3.2
SATISFACTORY QUALITY AND FITNESS FOR PARTICULAR PURPOSE 620 3.3
CONCEPTUALISING THE IMPLIED TERM OF SATISFACTORY QUALITY 629 3.4
JUDICIAL STANDARDS IN RELATION TO HIGH VALUE CONSUMER PRODUCTS*
AUTOMOBILES AND YACHTS 631 3.5 THE STRUCTURE OF CONSUMER REMEDIES:
DESIGNED FOR ADJUDICATION OR BARGAINING? 645 3.6 REJECTION RIGHTS
OUTSIDE THE SALE OF GOODS ACT 650 3.7 MANUFACTURERS LEGAL LIABILITY TO
CONSUMERS FOR ECONOMIC LOSS 652 3.8 REDUCING CONSUMER COSTS IN QUALITY
DISPUTES? LEMON LAWS 657 4. THE REGULATION OF PRODUCT MARKET QUALITY:
THE CASE OF USED CARS 661 5. SERVICES 665 5.1 CIVIL LIABILITY AND
SERVICE QUALITY 665 5.2 SERVICE PERFORMANCE AND CONSUMER BARGAINING
POWER 669 5.3 CONSUMER DAMAGES 673 6. CAR SERVICING 676 7. FINANCIAL
SERVICES REGULATION AS A MODEL OF QUALITY REGULATION? 680 8. THE
PROFESSIONS AND THE MARKET 680 12 PRODUCT SAFETY REGULATION 689 1.
RATIONALES AND OBJECTIVES: DEFINING AN ACCEPTABLE SOCIAL RISK 691 2. THE
DEVELOPMENT OF CONSUMER PRODUCT SAFETY REGULATION IN THE UNITED KINGDOM
700 2.1 PRODUCT SAFETY STANDARDS 702 3. THE EU NEW APPROACH TO
STANDARDS AND CONSUMER PRODUCT SAFETY STANDARDISATION 705 3.1
REPRESENTATION OF CONSUMER INTERESTS ON STANDARDISATION BODIES 711 4.
POST MARKETING SURVEILLANCE AND THE ENFORCEMENT OF PRODUCT SAFETY
STANDARDS 717 5. PRIVATE LIABILITY LAW: PRODUCT LIABILITY 721 5.1
LIABILITY UNDER THE CONSUMER PROTECTION ACT 1987 722
|
| adam_txt |
CONSUMER LAW AND POLICY: TEXT AND MATERIALS ON REGULATING CONSUMER
MARKETS IAIN RAMSAY PROFESSOR, KENT LAW SCHOOL, UNIVERSITY OF KENT
*HART- PUBLISHING OXFORD AND PORTLAND, OREGON 2007 TABLE OF CONTENTS
PREFACE V ACKNOWLEDGEMENTS VII TABLE OF CASES XVII TABLE OF STATUTES XXV
TABLE OF SECONDARY LEGISLATION XXXV 1 SETTING THE CONTEXT 1 1. THE
DEVELOPMENT OF CONSUMER LAW AND POLICY 1 2. THE NEW REGULATORY STATE AND
CONSUMER LAW 7 2.1 NEW LABOUR AND THE REJUVENATION OF CONSUMER POLICY 9
3. CONSUMER INFLUENCE IN CONTEMPORARY SOCIETY: GETTING MORE FROM THE
MARKET OR SOCIAL TRANSFORMATION? 17 3.1 INTEREST GROUP THEORIES AND
PUBLIC CHOICE 18 3.2 CONSUMERISM AS BOTTOM UP OR TOP DOWN? 25 4.
MARKETS, CONSUMPTION AND IDEOLOGY 31 4.1 CONSUMER LAW, CONSUMERISM AND
NEO-LIBERALISM 38 5. THE REGIONAL AND GLOBAL DIMENSION 39 5.1 EUROPEAN
CONSUMER LAW AND POLICY 39 6. GLOBALISATION AND CONSUMER LAW 49
RATIONALES FOR CONSUMER LAW AND POLICY 53 1. NEO-CLASSICAL RATIONALES:
MARKET FAILURE 55 1.1 ASSUMPTIONS OF MARKET FAILURE ANALYSIS 61 2.
INFORMATION FAILURES IN CONSUMER MARKETS 64 2.1 MARKET STRUCTURE AND
INFORMATION FAILURES 69 3. THE NEW POLICY PARADIGM: BEHAVIOURAL
ECONOMICS 71 3.1 HYPERBOLIC DISCOUNTING 72 3.2 OVER-OPTIMISM 73 3.3
FRAMING EFFECTS 73 3.4 AVAILABILITY AND ANCHORING 74 3.5 INFORMATION
OVERLOAD 75 3.6 FAIRNESS 75 3.7 EMOTIONS AND THE ECONOMY 76 3.8
BEHAVIOURAL ECONOMICS AND REGULATORS 76 3.9 IMPLICATIONS OF BEHAVIOURAL
ECONOMICS FOR CONSUMER LAW AND POLICY 76 4. COMPETITION, INFORMATION
FAILURES, BUNDLING AND SWITCHING COSTS 85 TABLE OF CONTENTS 5. EQUITY 88
5.1 ASSURING CONSUMER ACCESS TO MARKETS AT REASONABLE PRICES: SOCIAL
EXCLUSION AND CONSUMER MARKETS 92 5.2 CONSUMER ENTITLEMENT: A RIGHTS
APPROACH 97 5.3 COMMUNITY VALUES 99 6. PATERNALISM 100 7. SUSTAINABLE
CONSUMPTION: ETHICAL AND FAIR TRADE 101 FRAMEWORKS AND FORMS OF
REGULATION OF CONSUMER MARKETS 107 1. THE NEW REGULATION 107 2. A
DECENTERED APPROACH? 113 2.1 SELF-REGULATION 115 2.2 THE CONSUMER AS A
REGULATORY SUBJECT 116 2.3 TRANSNATIONAL NETWORKS OF CONSUMER REGULATION
117 3. TECHNIQUES OF REGULATION 119 3.1 INFORMATION REMEDIES 119 3.2
REDUCING ENFORCEMENT COSTS 124 3.3 CHANGING DEFAULT RULES 125 3.4
ENCOURAGING PRE-COMMITMENT STRATEGIES 126 3.5 STANDARDS 126 3.6
INDIVIDUALISED SCREENING: LICENSING 127 3.7 PRICE CONTROLS 127 4.
COMPETITION POLICY, ECONOMIC REGULATION AND CONSUMER POLICY 128 5.
ADJUDICATION AND THE REGULATORY ROLE OF COURTS 129 6. PUBLIC-INTEREST
GROUPS AND REGULATORY PROGRAMMES 133 CASE STUDY: THE SEARCH FOR SMART
REGULATION: THE INTERNET AND CONSUMERS 136 CASE STUDY: STANDARD FORM
CONSUMER CONTRACTS AND UNFAIR TERMS 157 1 RATIONALES FOR REGULATION 157
1.1 INEQUALITY OF BARGAINING POWER 157 1.2 NEO-CLASSICAL ECONOMIC
ANALYSIS AND STANDARD FORM CONTRACTS 160 1.3 BEHAVIOURAL ECONOMICS AND
STANDARD FORM CONTRACTS 162 1.4 UNDERSTANDING THE ROLE OF STANDARD FORM
CONTRACTS IN CORPORATE RELATIONSHIPS WITH CONSUMERS 164 2. REGULATORY
TECHNIQUES 166 2.1 JUDICIAL CONTROL 166 2.2 ADMINISTRATIVE REGULATION OF
UNFAIR TERMS 191 3. THE ROLE OF THE OFFICE OF FAIR TRADING IN POLICING
UNFAIR TERMS UNDER THE UNFAIR TERMS IN CONSUMER CONTRACTS REGULATIONS
194 3.1 EXCLUSION AND LIMITATION OF LIABILITY CLAUSES 197 3.2 PENALTY
CLAUSES 199 3.3 SUPPLIER RIGHTS TO VARY TERMS, CANCEL PERFORMANCE AND
EXERCISE DISCRETION IN PERFORMANCE 200 TABLE OF CONTENTS XIII 3.4 ENTIRE
AGREEMENT CLAUSES (SCHEDULE 2(1 )(N)) 202 3.5 TRANSFERRING INAPPROPRIATE
RISKS TO CONSUMERS 202 3.6 PLAIN AND INTELLIGIBLE LANGUAGE 203 3.7 CASE
STUDY: GATEWAY COMPUTERS 204 4. ASSESSING THE PERFORMANCE OF THE OFT 208
4.1 THE OFFICE OF FAIR TRADING AS BARGAINING AGENT FOR CONSUMERS 211
CASE STUDY: CONSUMER REDRESS AND ACCESS TO JUSTICE 215 1. THE SPECTRUM
OF CONSUMER REDRESS. 218 1.1 THE ROLE OF INTERMEDIARIES IN CONSUMER
DISPUTE HANDLING IN THE UK 222 2. SMALL CLAIMS PROCEDURES 227 2.1 THE
EXPERIENCE OF THE ENGLISH SMALL CLAIMS PROCEDURE AS A CONSUMER COURT 232
3. TRADE-ASSOCIATION ARBITRATION AND CONCILIATION 234 4. OMBUDSMEN: THE
FINANCIAL OMBUDSMAN SERVICE 239 4.1 OMBUDSMEN AND NORM DEVELOPMENT 245
5. PROTECTING DIFFUSE INTERESTS: CLASS AND PUBLIC-INTEREST ACTIONS 254
5.1 CANADIAN EXPERIENCE OF CONSUMER CLASS ACTIONS 261 6. CROSS BORDER
DISPUTES 264 THE REGULATION OF DECEPTIVE AND UNFAIR COMMERCIAL PRACTICES
267 1. INTRODUCTION: THE SEARCH FOR MARKET FAIRNESS 267 1.1 MARKET
FAILURE AND UNFAIR TRADE PRACTICES 269 1.2 EQUITY, FAIRNESS AND
COMMUNITY VALUES 270 1.3 INSTITUTIONAL FRAMEWORK OF TRADE PRACTICES
REGULATION 273 2. THE EU UNFAIR COMMERCIAL PRACTICES DIRECTIVE AND ITS
IMPLEMENTATION 275 2.1 THE RATIONALE FOR THE DIRECTIVE 275 2.2 MAXIMAL
HARMONISATION AND THE UNFAIR COMMERCIAL PRACTICES DIRECTIVE 279 3.
IMPLEMENTATION 281 3.1 THE SCOPE OF THE DIRECTIVE 282 4. THE
ARCHITECTURE OF THE DIRECTIVE 283 4.1 THE ROLE OF THE GENERAL CLAUSE 283
4.2 THE STANDARD OF PROTECTION: THE AVERAGE CONSUMER UNDER THE UNFAIR
COMMERCIAL PRACTICES DIRECTIVE 285 4.3 FALSE AND MISLEADING COMMERCIAL
PRACTICES 290 4.4 WHAT IS AT STAKE IN THE AVERAGE CONSUMER TEST? A
COMPARATIVE NOTE 300 4.5 DISCLAIMERS, 'CAR CLOCKING' AND THE UCPD 304
4.6 THE NATURE OF A STATEMENT: PROMISE AS TO THE FUTURE OR STATEMENT OF
EXISTING FACT? 310 4.7 MISLEADING PRICING: THE SEARCH FOR MARKET
FAIRNESS 313 4.8 IMMOVEABLE PROPERTY 321 5. AGGRESSIVE COMMERCIAL
PRACTICES 321 6. PROHIBITED PRACTICES: ANNEX 1 326 6.1 PYRAMIDS AND
PONZIS 327 XIV TABLE OF CONTENTS 6.2 BAIT AND SWITCH 329 6.3 UNSOLICITED
GOODS AND INERTIA SELLING 330 7. 'COOLING-OFF PERIODS IN CONSUMER
TRANSACTIONS 330 7.1 DOORSTEP SELLING 331 7.2 DISTANCE SELLING AND
COOLING-OFF 339 7.3 TIMESHARES AND COOLING-OFF 343 7.4 COOLING-OFF
PERIODS AND STIMULATING COMPETITIVE MARKETS: EXTENDED WARRANTIES 344 7.5
REFLECTIONS ON COOLING-OFF PERIODS 345 IMPLEMENTATION AND ENFORCEMENT OF
UNFAIR COMMERCIAL PRACTICES LAW 347 1. THE STRUCTURE OF PUBLIC
ENFORCEMENT OF COMMERCIAL PRACTICES LAW IN THE UK 348 1.1 THE ROLE OF
THE COURTS 352 2. MODELS OF ENFORCEMENT 353 3. METHODS OF PUBLIC
ENFORCEMENT 355 3.1 THE OLD WORKHORSE: THE REGULATORY OFFENCE 356 4.
ADMINISTRATIVE REMEDIES 382 4.1 INJUNCTIONS 382 4.2 ADMINISTRATIVE
PENALTIES 383 4.3 THE ENFORCEABLE UNDERTAKING 383 4.4 ADVERSE PUBLICITY:
NAMING AND SHAMING 386 4.5 PUBLIC POWER TO OBTAIN COMPENSATION AND
REDRESS 387 4.6 RESTORATIVE JUSTICE ORDERS 387 5. THE BALANCE OF PUBLIC
AND PRIVATE ENFORCEMENT OF UNFAIR TRADING LAW 388 6. THE ROLE OF
SELF-REGULATORY ORGANISATIONS IN ENFORCING UNFAIR COMMERCIAL PRACTICES
LAW 391 7. CROSS BORDER ENFORCEMENT OF COMMERCIAL PRACTICES LAW 392 8
DECEPTIVE AND UNFAIR ADVERTISING 395 1. OBJECTIVES OF ADVERTISING
REGULATION 398 2. PRIVATE LAW REMEDIES FOR MISLEADING ADVERTISING 400
2.1 PUFFING AND ITS LIMITS 400 2.2 THEORIES OF RECOVERY FOR
MANUFACTURERS' ADVERTISING CLAIMS 403 3. ALTERNATIVE REMEDIES FOR
MISLEADING ADVERTISING 417 3.1 ADVERTISING CLAIM SUBSTANTIATION 417 3.2
CORRECTIVE ADVERTISING 423 4. UNFAIR ADVERTISING 423 4.1 ADVERTISING TO
CHILDREN 425 4.2 RACE DISCRIMINATION IN ADVERTISING: ADVERTISING AS
EXCLUSION 430 5. COMMERCIAL SPEECH AND ADVERTISING 431 6. MANDATED
SELF-REGULATION AND CO-REGULATION: THE ADVERTISING STANDARDS AUTHORITY
437 TABLE OF CONTENTS XV THE RISE, PAUSE AND RISE OF AN AGENCY: THE
OFFICE OF FAIR TRADING 453 1. LEGISLATIVE BACKGROUND AND RATIONALE FOR
THE CREATION OF THE OFFICE OF FAIR TRADING 454 1.1 1973-2005 CRUSADING,
DRIFTING AND RESURGENCE 456 1.2 COMPETITION AND CONSUMER POLICY 459 2.
IDENTIFYING PRIORITIES, MEASURING SUCCESS: TECHNOCRACY AND POLITICS 461
3. REFORM AND CHANGE IN MARKETS 464 3.1 THE FAILURE OF RULE-MAKING: PART
II OF THE FAIR TRADING ACT 465 3.2 TRADE ASSOCIATION CODES OF PRACTICE:
PLUS CA CHANGE? 466 3.3 REGULATION THROUGH MARKET STUDIES AND
SUPERCOMPLAINTS 473 3.4 CASE STUDY: RULEMAKING AND CREDIT CARD DEFAULT
CHARGES 485 4. REGULATION OF INDIVIDUAL TRADE PRACTICES 485 4.1 THE
FAILURE OF ASSURANCES OF COMPLIANCE AGAINST PERSISTENTLY UNFAIR TRADERS:
PART III OF THE FAIR TRADING ACT 1973 485 4.2 ADMINISTRATIVE
ENFORCEMENT: PART 8 ENTERPRISE ACT 486 4.3 ENFORCEMENT OF MISLEADING
ADVERTISING: CO-REGULATION WITH THE ASA 497 4.4 CONSUMER CREDIT
LICENSING 499 4.5 TEST CASES 507 4.6 PUBLICITY AS AN ENFORCEMENT WEAPON
508 5. COMMUNICATION AS REGULATION: USE OF THE MEDIA AND CONSUMER
EDUCATION 510 6. REGIONAL AND INTERNATIONAL DIMENSION OF OFT REGULATION
511 7. CONTINUITY AND CHANGE IN THE ROLE OF THE OFFICE OF FAIR TRADING
512 10 REGULATION OF CONSUMER CREDIT MARKETS 515 1. CONSUMER CREDIT
MARKETS 516 1.1. THE COSTS AND BENEFITS OF CONSUMER CREDIT 524 2.
RATIONALES FOR REGULATION OF CONSUMER CREDIT MARKETS 526 3. THE CONSUMER
CREDIT ACT 1974 530 3.1 INSTITUTIONAL STRUCTURE OF CREDIT REGULATION 531
4. CONTROLLING SUPPLIER ACCESS TO THE CONSUMER CREDIT MARKET: LICENSING
533 5. INFORMATION REMEDIES 533 5.1 REQUIRED DISCLOSURES: TRUTH IN
LENDING 533 5.2 POST-CONTRACTUAL INFORMATION 540 5.3 FORMALITIES AND THE
SANCTION OF NULLITY 541 5.4 EARLY SETTLEMENT AND PROMOTING COMPETITION
545 5.5 REDUCING CREDITOR COSTS: CREDIT INFORMATION, CREDIT SCORING AND
CREDIT BUREAUX 546 6. RESPONSIBILISING THE CONSUMER: FINANCIAL LITERACY
550 7. RESPONSIBLE LENDING 552 8. REGULATING CONTRACT TERMS 555 8.1
COOLING-OFF PERIODS IN CREDIT SALES 555 8.2 THE PRICE OF CREDIT: USURY
555 8.3 JUDICIAL CONTROL OF CREDIT TERMS: UNFAIR CREDIT RELATIONSHIPS
559 9. HARNESSING MARKET GATE-KEEPERS: CONNECTED-LENDER'S LIABILITY 569
10. DISPUTE SETTLEMENT AND THE ROLE OF THE FINANCIAL OMBUDSMAN SERVICE
577 11. OVER-INDEBTEDNESS AND REGULATION OF CREDIT DEFAULT 578 TABLE OF
CONTENTS 11.1 CREDITORS' REMEDIES AND CONSUMER PROTECTION 580 11.2 THE
REGULATION OF DEFAULT 582 11.3 PROMOTING SETTLEMENT AND PROVIDING DEBTOR
ACCESS TO JUSTICE: THE ROLE OF INTERMEDIARIES 589 12. RESTRUCTURING AND
WRITING DOWN CONSUMER DEBT 591 12.1 INDIVIDUAL VOLUNTARY ARRANGEMENTS
591 12.2 ADMINISTRATION ORDERS 593 12.3 BANKRUPTCY AS A CONSUMER REMEDY
593 13. INSTITUTIONAL ALTERNATIVES AND ACCESS TO AFFORDABLE CREDIT 599
13.1 COMMUNITY REINVESTMENT ACT 603 11 QUALITY REGULATION AND
POST-PURCHASE QUALITY PROBLEMS 605 1. SOURCES OF QUALITY PROBLEMS: AN
ECONOMIC PERSPECTIVE 605 2. CONSUMER PRODUCT WARRANTIES 610 3. PRIVATE
LIABILITY LAW 615 3.1 CORRESPONDENCE WITH DESCRIPTION 617 3.2
SATISFACTORY QUALITY AND FITNESS FOR PARTICULAR PURPOSE 620 3.3
CONCEPTUALISING THE IMPLIED TERM OF SATISFACTORY QUALITY 629 3.4
JUDICIAL STANDARDS IN RELATION TO HIGH VALUE CONSUMER PRODUCTS*
AUTOMOBILES AND YACHTS 631 3.5 THE STRUCTURE OF CONSUMER REMEDIES:
DESIGNED FOR ADJUDICATION OR BARGAINING? 645 3.6 REJECTION RIGHTS
OUTSIDE THE SALE OF GOODS ACT 650 3.7 MANUFACTURERS' LEGAL LIABILITY TO
CONSUMERS FOR ECONOMIC LOSS 652 3.8 REDUCING CONSUMER COSTS IN QUALITY
DISPUTES? LEMON LAWS 657 4. THE REGULATION OF PRODUCT MARKET QUALITY:
THE CASE OF USED CARS 661 5. SERVICES 665 5.1 CIVIL LIABILITY AND
SERVICE QUALITY 665 5.2 SERVICE PERFORMANCE AND CONSUMER BARGAINING
POWER 669 5.3 CONSUMER DAMAGES 673 6. CAR SERVICING 676 7. FINANCIAL
SERVICES REGULATION AS A MODEL OF QUALITY REGULATION? 680 8. THE
PROFESSIONS AND THE MARKET 680 12 PRODUCT SAFETY REGULATION 689 1.
RATIONALES AND OBJECTIVES: DEFINING AN ACCEPTABLE SOCIAL RISK 691 2. THE
DEVELOPMENT OF CONSUMER PRODUCT SAFETY REGULATION IN THE UNITED KINGDOM
700 2.1 PRODUCT SAFETY STANDARDS 702 3. THE EU 'NEW APPROACH' TO
STANDARDS AND CONSUMER PRODUCT SAFETY STANDARDISATION 705 3.1
REPRESENTATION OF CONSUMER INTERESTS ON STANDARDISATION BODIES 711 4.
POST MARKETING SURVEILLANCE AND THE ENFORCEMENT OF PRODUCT SAFETY
STANDARDS 717 5. PRIVATE LIABILITY LAW: PRODUCT LIABILITY 721 5.1
LIABILITY UNDER THE CONSUMER PROTECTION ACT 1987 722 |
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| dewey-full | 343.071 |
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| dewey-tens | 340 - Law |
| discipline | Rechtswissenschaft Ökotrophologie |
| discipline_str_mv | Rechtswissenschaft Ökotrophologie |
| edition | 2. ed. |
| format | Book |
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| geographic | Großbritannien |
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| id | DE-604.BV021459580 |
| illustrated | Not Illustrated |
| index_date | 2024-07-02T14:07:15Z |
| indexdate | 2024-07-09T20:36:27Z |
| institution | BVB |
| isbn | 9781841135052 1841135054 |
| language | English |
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| oclc_num | 254545199 |
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| publishDate | 2007 |
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| spelling | Ramsay, Iain Verfasser aut Consumer law and policy text and materials on regulating consumer markets Iain Ramsay 2. ed. Oxford [u.a.] Hart 2007 XLI, 788 S. txt rdacontent n rdamedia nc rdacarrier Recht Consumer protection Law and legislation Great Britain Verbraucherschutz (DE-588)4117338-7 gnd rswk-swf Verbraucherpolitik (DE-588)4062638-6 gnd rswk-swf Großbritannien Verbraucherschutz (DE-588)4117338-7 s DE-604 Verbraucherpolitik (DE-588)4062638-6 s b DE-604 GBV Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=014679579&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Ramsay, Iain Consumer law and policy text and materials on regulating consumer markets Recht Consumer protection Law and legislation Great Britain Verbraucherschutz (DE-588)4117338-7 gnd Verbraucherpolitik (DE-588)4062638-6 gnd |
| subject_GND | (DE-588)4117338-7 (DE-588)4062638-6 |
| title | Consumer law and policy text and materials on regulating consumer markets |
| title_auth | Consumer law and policy text and materials on regulating consumer markets |
| title_exact_search | Consumer law and policy text and materials on regulating consumer markets |
| title_exact_search_txtP | Consumer law and policy text and materials on regulating consumer markets |
| title_full | Consumer law and policy text and materials on regulating consumer markets Iain Ramsay |
| title_fullStr | Consumer law and policy text and materials on regulating consumer markets Iain Ramsay |
| title_full_unstemmed | Consumer law and policy text and materials on regulating consumer markets Iain Ramsay |
| title_short | Consumer law and policy |
| title_sort | consumer law and policy text and materials on regulating consumer markets |
| title_sub | text and materials on regulating consumer markets |
| topic | Recht Consumer protection Law and legislation Great Britain Verbraucherschutz (DE-588)4117338-7 gnd Verbraucherpolitik (DE-588)4062638-6 gnd |
| topic_facet | Recht Consumer protection Law and legislation Great Britain Verbraucherschutz Verbraucherpolitik Großbritannien |
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