The interviewer's handbook: successful interviewing techniques for the workplace
Saved in:
| Main Author: | |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
London [u.a.]
Kogan Page
2005
|
| Subjects: | |
| Online Access: | Table of contents Inhaltsverzeichnis |
| Item Description: | Includes bibliographical references (p. [195]-197) and index |
| Physical Description: | VI, 214 S. Ill. 25 cm |
| ISBN: | 074944293X |
Staff View
MARC
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| 650 | 7 | |a Interviewen |2 gtt | |
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Record in the Search Index
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| adam_text | Contents
Part 1 Interview preparation
1 Questioning techniques 3
Types of question 4; Summarizing 10;
Intervening 10; Note taking 11
2 Communication and listening techniques 15
Effective communication 15; Effective listening 20
3 Non verbal communication and body language 29
Non verbal communication 29; The nature of
non verbal communication 30; Body language 31;
Body language and behaviour 35
4 Interviews 41
Characteristics of a good interviewer 41; Two main
interview approaches 43; Ten point interview
checklist 44; The interview process 46
Part 2 Interview processes
5 Job analysis, design of work and exit interviews 51
Job analysis 51; Job design 54; Quality of working
life 55; Job description 56; Personnel specification 59;
Job satisfaction 61; Job dissatisfaction 63;
Exit interviews 64
vi Contents . 6 Recruitment and selection 71
Producing a staffing plan 72; Methods of selection 74;
Recruitment agencies 96; Internet recruitment 97
7 Performance appraisal 103
Objectives of appraisal 104; Appraisal procedures 105;
Principles of performance appraisal 109; Other forms
of appraisal 110; Appraisal as a motivator 111; Problems
with appraisal 111; Appraisal related pay 113;
Improving the process 114
8 Attendance and absence management 131
Attendance management 131; Absence
investigation 132; Return to work interviews 145
9 Discipline and grievance management 153
Legislation 154; Strategies for prevention 155; Features
of a disciplinary procedure 156; Disciplinary
offences 157; Unfair dismissal 160; Formal disciplinary
procedure 161; Grievance procedure 161
10 Accident investigation 177
Legislation 177; Accidents at work 178; Policies and
procedures 182; Other relevant legislation 190
Useful contacts 193
Bibliography 195
Index 199
|
| adam_txt |
Contents
Part 1 Interview preparation
1 Questioning techniques 3
Types of question 4; Summarizing 10;
Intervening 10; Note taking 11
2 Communication and listening techniques 15
Effective communication 15; Effective listening 20
3 Non verbal communication and body language 29
Non verbal communication 29; The nature of
non verbal communication 30; Body language 31;
Body language and behaviour 35
4 Interviews 41
Characteristics of a good interviewer 41; Two main
interview approaches 43; Ten point interview
checklist 44; The interview process 46
Part 2 Interview processes
5 Job analysis, design of work and exit interviews 51
Job analysis 51; Job design 54; Quality of working
life 55; Job description 56; Personnel specification 59;
Job satisfaction 61; Job dissatisfaction 63;
Exit interviews 64
vi Contents . 6 Recruitment and selection 71
Producing a staffing plan 72; Methods of selection 74;
Recruitment agencies 96; Internet recruitment 97
7 Performance appraisal 103
Objectives of appraisal 104; Appraisal procedures 105;
Principles of performance appraisal 109; Other forms
of appraisal 110; Appraisal as a motivator 111; Problems
with appraisal 111; Appraisal related pay 113;
Improving the process 114
8 Attendance and absence management 131
Attendance management 131; Absence
investigation 132; Return to work interviews 145
9 Discipline and grievance management 153
Legislation 154; Strategies for prevention 155; Features
of a disciplinary procedure 156; Disciplinary
offences 157; Unfair dismissal 160; Formal disciplinary
procedure 161; Grievance procedure 161
10 Accident investigation 177
Legislation 177; Accidents at work 178; Policies and
procedures 182; Other relevant legislation 190
Useful contacts 193
Bibliography 195
Index 199 |
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| illustrated | Illustrated |
| index_date | 2024-07-02T13:48:55Z |
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| institution | BVB |
| isbn | 074944293X |
| language | English |
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| physical | VI, 214 S. Ill. 25 cm |
| publishDate | 2005 |
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| publisher | Kogan Page |
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| spelling | Bunting, Sandra Verfasser aut The interviewer's handbook successful interviewing techniques for the workplace Sandra Bunting London [u.a.] Kogan Page 2005 VI, 214 S. Ill. 25 cm txt rdacontent n rdamedia nc rdacarrier Includes bibliographical references (p. [195]-197) and index Gesprekstechniek gtt Interviewen gtt Organisaties gtt Employment interviewing Interviewing Interview (DE-588)4027503-6 gnd rswk-swf Interview (DE-588)4027503-6 s DE-604 http://www.loc.gov/catdir/toc/ecip056/2005001794.html Table of contents HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=014608303&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Bunting, Sandra The interviewer's handbook successful interviewing techniques for the workplace Gesprekstechniek gtt Interviewen gtt Organisaties gtt Employment interviewing Interviewing Interview (DE-588)4027503-6 gnd |
| subject_GND | (DE-588)4027503-6 |
| title | The interviewer's handbook successful interviewing techniques for the workplace |
| title_auth | The interviewer's handbook successful interviewing techniques for the workplace |
| title_exact_search | The interviewer's handbook successful interviewing techniques for the workplace |
| title_exact_search_txtP | The interviewer's handbook successful interviewing techniques for the workplace |
| title_full | The interviewer's handbook successful interviewing techniques for the workplace Sandra Bunting |
| title_fullStr | The interviewer's handbook successful interviewing techniques for the workplace Sandra Bunting |
| title_full_unstemmed | The interviewer's handbook successful interviewing techniques for the workplace Sandra Bunting |
| title_short | The interviewer's handbook |
| title_sort | the interviewer s handbook successful interviewing techniques for the workplace |
| title_sub | successful interviewing techniques for the workplace |
| topic | Gesprekstechniek gtt Interviewen gtt Organisaties gtt Employment interviewing Interviewing Interview (DE-588)4027503-6 gnd |
| topic_facet | Gesprekstechniek Interviewen Organisaties Employment interviewing Interviewing Interview |
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